Looking for Answers about samsung 7.3 cu. ft. Gas Dryer?

Thank you for contacting Samsung.

We're sorry to hear that you are encountering this issue with your Samsung appliance. You might wish to refer to the following article for additional tips on how to resolve noise or vibration issues beyond leveling the appliance.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=346380&modelname=DV328AGW%2FXAA&modelcode=&session_id=Pp6lzpGMGnB2V0GFCz6RNCRwtVJf5XHnBL1GxhnFvcxYY0tpbQKP%21-1721297013%211358249754%211335802533174

If you have any additional issues or questions not covered in your product manual, you can refer to the product page on our website for troubleshooting tips or FAQs and How-Tos.

http://www.samsung.com/us/support/owners/product/DV328AGW/XAA#

Thank you being a Samsung Customer!

The Samsung Online Support Team

It is highly recommended you contact your LP gas provider for installation of the LP conversion kit.

It's probably the thermostat. We had to replace ours. It was fairly simple and the parts can be ordered on line.

When properly installed, the bolts should be able to be tightened. Please refer to the image below for proper placement of the plastic screw nuts and accompanying screws. If the screws were overtightened, it's possible the plastic nuts were stripped and will need to be replaced, which would prevent the screws from being able to be tightened securely. For replacement parts, please contact samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

For full step-by-step pedestal installation instructions, please click here: http://tinyurl.com/ybfz9da

- Ms. Samsung

The 3-way venting means that the DV328AGW can vent from the back, bottom and left side. They just can't vent from the right because of the location of the gas connection. If you choose to vent the unit from the left side, Samsung now has a side vent kit, model DV-1A, available for purchase from samsungparts.com or by calling 800-627-4368.

- Ms. Samsung

Thank you for the question. Please refer to page 13 of the DV328 User Manual for information on electrical ratings - see the image below which was excerpted from this page. For additional information, please contact 800-SAMSUNG or consult with a licensed electrician or gas installer.

- Ms. Samsung

I'm sorry to hear your DV328 has developed some noise and vibration. Please follow the link below to open the Troubleshooting Guide, then select Operation ► Dryer Is Noisy for help finding a solution to these noises, most of which can be easily addressed without service: http://support-us.samsung.com/cyber...

This article also has a link at the bottom of the page to request service if you are unable to resolve the issue yourself.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. Excessive dry times are often caused by inadequate ventilation from clogged lint traps or vent ducts. Please click on the link below to open the troubleshooting guide, then select "Troubleshooting ► Cycles And Settings ► Excessive Drying Times": http://support-us.samsung.com/cyber...

If these tips do not help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

For information and availability of replacement parts for your DV328AGW, please visit SamsungParts.com or call 800-627-4368. Samsung recommends having your dryer repaired by a qualified technician familiar with Samsung products. To locate an authorized service center in your area, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

Thank you for the question. Samsung doesn't recommend disassembling or servicing the dryer yourself. To locate an authorized service center in your area, please call 800-SAMSUNG.

If you prefer to service it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of the service manual.

- Ms. Samsung

To convert from natural gas to LP (liquid propane), you'll need to purchase an LP conversion kit. Please follow this link for the latest information on an LP conversion kit for your DV328AGW gas dryer: http://tinyurl.com/yevmxcl

- Ms. Samsung

For the latest information on an LP conversion kit for your DV328AGW gas dryer, please follow this link: http://tinyurl.com/yevmxcl

- Ms. Samsung

I'm sorry to hear you're having these issues with your DV328AGW dryer. If the door is not closing tightly, please check the door lock mechanism and doorway for obstructions. Make sure the lint filter is clean and inserted properly, so as not to block the door from closing. If the alignment appears to be off, please review the information in the User Manual as it pertains to reversing the door (page 17), to be sure it is installed properly. If you've checked all of these options and the door still won't close securely, please call 800-SAMSUNG to speak with an agent who can help determine the best solution for correcting the issue with the door.

Regarding the excessive dry time, there are several possible factors that could lead to this. Please click on the link below, then select Operation ► Excessive Drying Times: http://support-us.samsung.com/cyber...

If this article does not help to resolve the issue, please use the link provided at the end of the page to initiate the service process.

Thank you,
Ms. Samsung

Thanks for the question. Gas dryers can't be converted to electric, so you would need to either purchase an electric dryer or have the gas lines installed. The electric dryers require a 240V/60 Hz/30 amp connection. Gas models require a 120V/60 Hz/15 amp electrical connection plus access to either natural gas or liquid propane. The gas dryers come ready to connect to natural gas, but would require a conversion kit for liquid propane (Samsung's LPKIT-3 accessory).

- Ms. Samsung

Thanks for the question. The LP conversion kit should have come with a set of instructions. If yours did not, please contact Samsung Parts or the retailer where you ordered the part. Samsung recommends having the conversion kit installed by a qualified technician. For assistance locating an authorized service center in your area, please call 800-SAMSUNG.

- Ms. Samsung

I'm sorry to hear you're receiving an error code on your DV328AGW dryer. Some of the codes have troubleshooting that can be addressed by you, while others require a trained technician to follow diagnostic procedures. The 'to' error code is one that will require service for the technician to determine both the cause and solution. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear you're having a problem with your DV328AGW. Please try wiping the sensors inside the dryer, just below the door opening, to remove any residue that could interfere with proper functioning. Try selecting either Normal or Less Dry on the control panel. If the dryer continues to run long after the clothes are dry, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung