I'm sorry to hear you're having these issues with your DV328AGW dryer. If the door is not closing tightly, please check the door lock mechanism and doorway for obstructions. Make sure the lint filter is clean and inserted properly, so as not to block the door from closing. If the alignment appears to be off, please review the information in the User Manual as it pertains to reversing the door (page 17), to be sure it is installed properly. If you've checked all of these options and the door still won't close securely, please call 800-SAMSUNG to speak with an agent who can help determine the best solution for correcting the issue with the door.
Regarding the excessive dry time, there are several possible factors that could lead to this. Please click on the link below, then select Operation ► Excessive Drying Times: http://support-us.samsung.com/cyber...
If this article does not help to resolve the issue, please use the link provided at the end of the page to initiate the service process.
answered 2 years, 3 months ago