Looking for Answers about samsung 7.3 cu. ft. Electric Dryer?

I'm sorry to hear you're having an issue with your DV328 dryer. If it is shutting off early, please check the lint filter and vent ducts for blockage. The dryer cannot function properly without sufficient air flow. If the ducts are not blocked but the time dry cycle is shutting off early, service may be necessary. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Samsung recommends contacting your gas company or a licensed professional for assistance with the installation of the LP conversion kit. Please follow this link for the latest information on LP kit availability: http://tinyurl.com/yevmxcl

If you're looking for a particular part, I would suggest visiting samsungparts.com or calling 800-627-4368 to speak with an agent who can assist you. You may also want to check the FAQ or Troubleshooting section on samsung.com for other information and instructions. Finally, the User Manual has a lot of useful information, including instructions and diagrams. If none of these sources have the information you need, you could also call 800-SAMSUNG to speak with an agent who may be able to assist you.

- Ms. Samsung

The doors on the DV219 dryer can be reversed, but like most front load washing machines, the doors on the WF328 cannot. The preferred set up to easily move laundry from the washer to the dryer would place the washer on the left and the dryer on the right, so the doors would open out in opposite directions. If your dryer is stacked on top of the washer, you would probably want to have the doors open in the same direction. Instructions for reversing the door on your dryer can be found on page 19 of the User Manual, which can be downloaded through this link: http://www.samsung.com/us/consumer/...
If you do choose to stack the units, you'll also need to order the SK-5A stacking kit accessory, which is available at samsungparts.com or by calling 800-627-4368.

- Ms. Samsung

Might be a bad breaker. When the dryer is running touch the surface of the breaker, if it is getting warm chances are the contacts inside the breaker are going bad. If not the case there could be a loose wire shorting to ground inside the machine or possible the heating element is making contact with the element housing causing a short and tripping the breaker.

How long have you had the dryer? I would check the manual and run the diagnostic check. If you've had the machine for our three years I would check all hose connections, and proceed to detach the water hose to make sure additional sediments or iron buildup is not abstruction preventing it from heating up. If there is nothing there, then do a hard reboot, by unplugging the dryer and then plug it in and turn the dial up and see if it heats up. If that doesnt work, it will need a call to the specialist. Hope this helps.

Thank you for the question. Please visit samsungparts.com or call 800-627-4368 for pricing and availability of the new DV-1A side venting kit, which is compatible with your DV328AEW dryer.

- Ms. Samsung

If you had the dryer set to the heavy duty cycle, which takes 60 minutes, and had the wrinkle prevent feature on, which takes 90 minutes, total time will be 2.5 hours.

Thank you for the question. Please visit samsungparts.com or call 800-627-4368 for pricing and availability of the new DV-1A side venting kit, which is compatible with your DV328AEW dryer.

- Ms. Samsung

I'm glad to hear you're happy with your DV328AEW dryer! Like most manufacturers, Samsung periodically transitions models to ensure the full line-up has an appropriate selection of features, colors and pricepoints to appeal to a diverse group of customers. The 328 washer and dryer was initially introduced in 2008. Though the features and design are still very current, there are likely new models on the horizon. The WF328AAW is still available for the moment, but this status may change as new models are introduced, as well. There is no reason for concern, and I wish you continued happiness with your 328 pair!

- Ms. Samsung

I'm sorry to hear your DV328AEW is not drying properly. I would suggest you refer to the Troubleshooting Guide for help determining possible solutions. Click on the link below, then select "Operation" and choose from several articles which may pertain to what you are experiencing, including "Dryer Time Changes Significantly on Sensor Dry Cycles" or "Clothes Are Damp At The End Of A Sensor Dry Cycle": http://support-us.samsung.com/cyber...

As noted in the above article, if you are drying a normal Sensor Dry cycle with items of a similar weight, the time changes significantly and the clothes are not drying, your dryer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear your dryer is stopping in this manner. The most common cause of the dryer stopping mid-cycle is obstructed air flow from a clogged lint trap or vent ducts. Please also check the power source to make sure your DV218AEW is connected to a dedicated 30-amp electrical supply that is functioning properly. If you've checked each of these and the dryer still will not operate properly, please call 800-SAMSUNG to speak with an agent who will help determine whether your dryer will require service.

- Ms. Samsung

Thank you for the question. An image showing the dryer venting measurements can be found here on Samsung's website in the FAQ section: http://tinyurl.com/y8tg2dx For your convenience, please see the image attached below.

- Ms. Samsung

Your 30-foot length may be fine depending on the type of vent and number of elbows used in your installation. Please see the chart below for a quick reference, and refer to page 8 of your DV328AEW User Manual for more detailed instructions. The User Manual can be downloaded from this link for your convenience: http://www.samsung.com/us/support/d...

- Ms. Samsung

The condition you are describing sounds like the vent may be clogged or restricted. The most common area to clog is the part of the vent that exits through the wall of the house. Remove the hose at that area and inspect for a clogged or restricted hose/exterior vent

I'm sorry to hear your DV328AEW dryer is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 220V, 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Since the DV328 does not have a water source, water in the vent ducts could be an indication that the moisture from clothes is condensing within the vents because of inadequate venting; the weather hood on the outside is not installed properly so is letting water inside; or there is a gap in the vent ducts that is enabling water (perhaps from a leak) from an outside source into the vent duct. If the problem recurs, please check the weather hood and ducts for proper installation and ventilation.

Thank you,
Ms. Samsung

I'm sorry to hear your DV328AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear your DV328AEW is not heating. If the power supply is functioning and rated properly at 240V, 60 Hz and 30 amps and the vent ducts are clean, service will be necessary to diagnose and repair the unit. Samsung recommends having service performed by a qualified technician to avoid damage to your dryer or injury to yourself. I would suggest contacting Samsung in Brazil (Samsung.com/br) to locate a service center there.

Thank you,
Ms. Samsung

First, I would suggest searching on line for a retailer near you that may still have the DV328AEW available. Though Samsung is no longer making this model, there may still be inventory available through our retail partners.

The DV328 was the last model to use its particular control panel design (black oval controls with blue and red LED lights), so none of the more recent models will match that design. It's up to you to decide which of the new styles you prefer to go with your WF328AAW. For example, if a similar door design is most important to you, then you may want to consider the DV350AEW Steam Dryer, DV330AEW or DV219AEW. All of these models are 7.3 cubic feet and have Sensor Dry, Wrinkle Prevent (or Release), Drying Rack and Stainless Steel Drums.

Thank you for your interest!
- Ms. Samsung