I'm sorry to hear your DV328AEW is not drying properly. I would suggest you refer to the Troubleshooting Guide for help determining possible solutions. Click on the link below, then select "Operation" and choose from several articles which may pertain to what you are experiencing, including "Dryer Time Changes Significantly on Sensor Dry Cycles" or "Clothes Are Damp At The End Of A Sensor Dry Cycle": http://support-us.samsung.com/cyber...
As noted in the above article, if you are drying a normal Sensor Dry cycle with items of a similar weight, the time changes significantly and the clothes are not drying, your dryer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 5 months ago