I'm sorry to hear your DV328AEW is not getting hot. Here are a few things you can check to try to resolve the issue yourself:
- Is the dryer connected to an adequate power supply (240V/60 Hz/30 amps)? Try unplugging or cycling the power by turning the circuit breaker off then on again.
- Are the vents clear of lint build-up, and is the lint trap and housing clean? Clogged vents are among the most common causes of the dryer not heating or shutting off early.
- Is an appropriate cycle and heat setting selected?
- Are you drying a mixed load or is the load too large or heavy? If the load is mixed, the dryer may detect the items closer to the sensors (near the lint trap) being dry. Try repositioning the load, removing the dry items, or running a heated Time Dry cycle when drying mixed loads.
If none of these suggestions resolve the issue for you, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 3 years, 10 months ago