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Customer Questions & Answers for
DV231AEW/XAA

Customer Questions & Answers:
8 Questions
 | 
8 Answers
Overall Rating:
4.667 out of 5
4.7
out of
5
(6 Reviews)6

Questions & Answers for samsung DV231AEW/XAA

Question

Dryer is not getting hot and it isn't drying the clothes

asked 2 years, 9 months ago
tljgriffith
on DV231AEW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
THE PROBLEM!! This unit has a history of thermostat dysfunction.
answered 2 years ago
zzbambi
Jupiter, Florida
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your dryer is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How bad will it hurt the dryer if you dry clothes without the flter in place?

My wife is freaking out cause she dryed a load of clothes without the fliterin place. Will this hurt the dryer if she has only done this one time?
asked 2 years, 9 months ago
Champs031
Statesville
on DV231AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the purpose of the filter is primarily to help prevent lint from entering the vent ducts, the potential for damage to the dryer really depends on how much lint may have been produced since some fabrics produce a lot more lint than others. It's a good idea to have the vents cleaned annually. In the meantime, please check the exhaust vent on the outside of the house, if possible, when the dryer is running to ensure air is able to exit. If you don't feel the hot air escaping, then there may be a clog which should be cleared before continuing to use the dryer.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need the instructions to install the side-vent kit.

I am having a washer/dryer set delivered today, going to setup with a stacking kit and want to change the dryer vent to the side. I looked and couldn't find the instructions to do this. Please provide.
asked 2 years, 7 months ago
TimInAz
Scottsdale, AZ
on DV231AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Instructions for installing the DV-1A side vent kit in your DV231AEW are included with the kit which is available for purchase through most major retailers that carry Samsung appliances, as well as through SamsungParts.com. Samsung recommends having it installed professionally to ensure it is done safely.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I order accessories for this dryer?

asked 1 year, 4 months ago
nanaof2
Huntington, NY, USA
on DV231AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

All parts & accessories for your dryer can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/DV231AEW/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When is it time to use the sanitize cycle?

asked 6 months ago
woof1951
north carolina
on DV231AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=421500&modelname=DV231AEW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Drying Rack

Is the drying rack model DC61-02773A compatible with the DV231AEW dryer?
asked 6 months ago
sgip2000
Hillsboro, OR
on DV231AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on the information provided by our parts supplier, your dryer is not a compatible model.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DC61-02773A.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

when the sound is on and the dryer is running on sensor it has a beeping sound during the cycle. what is that sound?

asked 2 years, 8 months ago
Anonymous
on DV231AEW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please check to see if the Wrinkle Prevent option is selected, which would cause the dryer to signal intermittently and continue to tumble after the heated dry cycle is complete. You can turn Wrinkle Prevent on or off by pressing the button on the control panel. If this does not explain the beeping, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer will not get hot, or warm. The indicator light is on cool. How do I get it off of it? Had no book with it.

asked 2 years, 9 months ago
greengrannym
Rock Hill, SC 29732
on DV231AEW/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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