Thanks for the question. I would suggest referring to the Cycle Chart on page 31 of the User Manual to get an idea of the estimated times for different cycles. It would not be unusual for a large load of towels to take in the vicinity of an hour to dry, and there may be another cause of even smaller loads taking a long time. For example, Samsung recommends drying loads of mixed weight fabrics using Time Dry settings rather than Sensor Dry to avoid the dryer either turning off too early or running longer than necessary. Please follow the link below to open the Troubleshooting Guide, then select Operation ► Excessive Drying Times: http://support-us.samsung.com/cyber...
If this article does not help to resolve the issue, please click on the link provided to request service.
- Ms. Samsung
answered 3 years, 6 months ago