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Customer Questions & Answers for
samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Customer Questions & Answers:
43 Questions
 | 
44 Answers

Questions & Answers for samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Question

Is this a common problem dryer has power but will not turn on it just makes a noise?

You can turn the power on but when you push the start/pause button the dryer makes a noise and does not work. Model Number : DV218AEW/XAA
asked 3 years, 8 months ago
pdwlsn
Waxahachie, Texas
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
I'm sorry to hear you're having this issue. Please confirm the following before calling for service on your DV218AEW dryer:
- Is the dryer plugged in or hardwired to the appropriate 240-volt, 60 Hz, 30-amp power supply? Please try cycling the power by turning the circuit breaker off then on again.
- Is a cycle selected?
- Are the vents clear of built-up lint and debris?
- Is the door closed securely?

If all of these points check out but the dryer still doesn't turn on when you press the Start/Pause button, your dryer likely requires service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

Can I use Dryer Sheets?

asked 4 years, 8 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Not to worry - dryer sheets are fine. Unlike some manufacturers, Samsung sensors will not be effected by the use of dryer sheets.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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answer 2
Yes, you can use dryer sheets.
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
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Question

how can i turn off the power without touching?

i bought dv219 dryer.
sometimes, i get out of house while dryer is working.
when i come back home after several hours, "end" sign is on.
does that mean the power is on ?
i hope all the power is off after dry is done.
how can i do that?
asked 3 years, 10 months ago
Anonymous
tn
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
The DV219AEW will continue to show "END" displayed on the control panel until the door is opened to remove laundry then closed again. This is a very low wattage LCD and uses very little energy, similar to the clock display on a stove or microwave, for example.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

how many BTUs is the samsung front load dryer

asked 3 years, 10 months ago
surdez1975
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
The DV219AEW is an electric dryer, so the power consumption is based on wattage rather than gas BTUs. The DV219AEW uses 268 watts when the dryer is operating without heat, and 5445 watts used during heated dry cycles.

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Why my dryer doesn't stop?

Why my dryer doesn't stops working once the time is up? its doing this on the wrinkle release cycle and the screen shows a rectangle with the lights blinking
asked 3 years, 9 months ago
Patricio
pacific Wa
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
If the dryer continues to run when the cycle has ended and a blinking rectangle appears in the display, the Wrinkle Prevent option is selected. You can deactivate Wrinle Prevent by pressing the corresponding button on the control panel, above the Signal controls.

Wrinkle Prevent provides approximately 90 minutes of intermittent tumbling in unheated air at the end of the cycle to reduce wrinkling. The dryer can be opened and clothes removed at any time during the Wrinkle Prevent cycle.

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

How do you bypass the lint vent? Technical Question

I am the Construction Manager for a new High Rise Condo building and one of our owners has difiiculty with his dryer. Due to the City of Los Angeles Building Code we have an Automatic Booster Fan tied into the dryer plug outlet and when the smsung DV219AEW dryer operates the lint filter within the dryer does not seem to pick up any lint. All of the lint ends up in the Booster Fan lint collector which is difficult to reach and clean.

Is there anyway to ensure that the machine lint collector first collects the lint (located at the base of the door) and the Booster fan lint collector only collects what's left over?
asked 4 years, 5 months ago
Anonymous
Los Angleles
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
I'm sorry to hear you're having this issue. If placed correctly, the lint screen should collect the majority of lint produced during the drying cycle. I can only suggest that the owner check to make sure that the lint screen is clean and securely in place each time the dryer is used.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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Question

what is the energyguide on this dryer?

asked 4 years, 4 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Annual cost and energy use estimates (EnergyGuides) are determined as part of Energy Star testing standards. The U.S. Department of Energy does not currently have a system for rating the efficiency of dryers, because they've found in the past that there is not a significant difference in energy use between models. They may reevaluate the need for such a program in the future.

The high spin speeds available on Samsung washing machines, along with the Sensor Dry options on the dryers themselves, do help to reduce the amount of energy used to dry your laundry, however. Thank you for considering Samsung!

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
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Question

dryer won't run and display is on

knob turns but light won't move out of delicate cycle and dryer won't run when you press start
asked 3 years, 7 months ago
atallah
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
Please check to see if Child Lock is activated. If Child Lock is on, you would not be able to change the cycle selection. Child Lock can be activated/deactivated by pressing the Time and Signal buttons simultaneously for 3 seconds. The Child Lock icon would be illuminated above the time remaining display when Child Lock is on.

Next, make sure the door is closed completely. If the door is not closed, the dryer will not power on.

If Child Lock is deactivated and you are unable to change the cycle selection; or if the door is closed and you are unable to power the dryer on, try cycling the power to the dryer by turning the circuit breaker off then on again. If the problem persists, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

Would like a parts manual

My electric dryer Model DV219AEW/XAA is 13mo. old & won't heat how can I get a parts manual to replace the heating element
asked 3 years, 6 months ago
bnadeau60
Rawlins Wyoming
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your DV219AEW/XAA. Samsung recommends having service performed by a trained professional to avoid damage to your dryer or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts and accessories for your dryer, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Sensory Dry Not Turning Off

When I use my dryer on the sensory dry setting it will not shut off. It use to shut off and in the past month it has quit working. Please advise
asked 3 years, 5 months ago
jenn7076
Conway, SC
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
Thank you for the question. If the clothes are dry but the dryer does not shut off automatically when a Sensor Dry cycle is selected, your dryer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Can the DV219AEW be vented through the side as well as the back ?

asked 5 years ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
The DV219AEW has 4-way venting, meaning it can be vented through either the left or right side, as well as the back and the bottom. Please visit samsungparts.com or call 800-627-4368 for pricing and availability of the new DV-1A side venting kit, which is compatible with your DV219AEW dryer.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

Can I use dryer sheets in the new 520 gas dryer model?

asked 3 years, 3 months ago
Longevity
New York
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Not to worry - dryer sheets in the DV520 and other Samsung models are fine. Unlike some manufacturers, Samsung sensors will not be effected by the use of dryer sheets.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

how do i change the dryer belt

asked 3 years, 3 months ago
Anonymous
huber heights, ohio
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Thank you for the question. Samsung recommends having the dryer belt in your DV219AEW serviced by a qualified technician. For assistance locating an authorized service center in your area, please call 800-SAMSUNG to speak with an agent.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
-1point
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Question

I want to switch the door so it opens on the other side. How can I do this?

asked 4 years, 6 months ago
prissy
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Thanks for the question. Reversing the door is actually quite easy. You can find a step-by-step guide on page 19 of the manual, or for your convenience, click here: http://www.samsung.com/us/support/h....

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

The motor will not start on my dryer?

The screen will turn on and when I push the start button the motor does not kick on
asked 3 years, 2 months ago
Matt123456
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please make sure the door is closed and latched completely. If the door is not closed properly, the dryer will not run. Check the lint filter to make sure there is no blockage of air which can prevent the dryer from operating properly. Try cycling the power to the dryer by unplugging/replugging or turn the circuit breaker off then on again. Reset the cycle and press the Start/Pause button. If the dryer still won't run, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Sensor Dry cycle taking longer

My DV219AEW dryer is taking approx 2.5 hours to dry clothes under sensor dry mode..is this normal? I have owned this dryer little over a year..it never took took that long before..I started observing this long drying time over the last one month
asked 3 years, 6 months ago
joynandi
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
I'm sorry to hear your DV219AEW dryer is taking so long to dry your clothes. There are several possible causes for this. Please follow this link to open the Troubleshooting Guide, then select Operation ► Excessive Drying Times: http://support-us.samsung.com/cyber...

If the excessive drying times continue after following the advice provided, please use the online service request link at the bottom of the page.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer noise

I have a DV219AEW/XAA dryer. It is about 14 months old. It his making a hissing, rubbing noise. The noise can be reproduced by simply manually turning the drum with nothing in it. Diagnosis?
asked 3 years, 10 months ago
Anonymous
tampa fl
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
I'm sorry to hear your dryer has started making noises. I would suggest opening the Troubleshooting Guide through the following link, then selecting Operation > Dryer Is Noisy: http://support-us.samsung.com/cyber...

This article describes several types of noises and how to correct them. If, after reviewing these options, you're still having this issue, it's possible your dryer requires service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

Dryer has power but motor will not start, door is closed, filter clean, does not display any error code, dryer like new, just over a year old, HELP

Already tried all the fix its in the manual, How can I test it, if the belt was off would the motor come on ???? Please help thanks
asked 3 years, 1 month ago
horan17
Chesapeake VA
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Yes, the power to the dryer would likely still work if only the belt needed to be replaced. If you've checked all of the items as you've stated, the power comes on but the drum will not turn, it will likely require service. While I can't tell you for certain that it's the belt, a technician would need to make that diagnosis, please keep in mind that belts are subject to wear and may need to be replaced periodically.

I would suggest submitting an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I GOT A ELECTRIC DYER DV219AEW/XAA

now we moved in to our new house which the outlet i gas line.. what r the possible option so we can still use the electric dyer.. is this model compatible with gas too.. need help coz we dnt want to get another dyer
asked 3 years, 6 months ago
Anonymous
moreno valley ca
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Thank you for the question. The DV220AEW dryer requires a 240V, 60 Hz, 30 amp power supply, and cannot be converted to gas. I would suggest consulting with an electrician to help determine your options for providing a suitable electrical connection.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

why is my dryer making a clicking sound

asked 3 years ago
mrbee
tampa, fl
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Thanks for the question. It's not unusual to hear an occasional clicking noise in the dryer, and these sounds are usually caused by items such as buttons or zippers in the dryer clicking against the drum. If you hear a clicking sound and there are no clothes in the dryer, check to see if something like a button or paper clip has come loose or fallen out of a pocket. The dryer, which is driven by a belt and motor, may make some noises when it tumbles even if there are no items inside, but if an unusual noise is persistent or becomes louder, or if the dryer is not performing properly, please call 800-SAMSUNG to speak with an agent who can help determine whether your dryer would benefit from a service visit.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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