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Customer Questions & Answers for
samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Customer Questions & Answers:
66 Questions
 | 
68 Answers

Questions & Answers for samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Question

what are the pros/cons of your electric dryers vs. gas dryers, specifically model #'s dv218aew & dv218agw ?

asked 4 years, 11 months ago
dlwst
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
If you aren't equipped for gas connection is much more expensive to install and I doubt that the energy savings would justify the work required to connect gas line and approved venting system.
answered 3 years, 10 months ago
Solidrock44
Midland, Texas
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answer 2
The only difference between the DV218AEW and the DV218AGW is the type of fuel it requires to heat them. Most customers make this decision based on what's already available in their home: gas lines or 220V electric.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What amp are required for dryer DV218AEW?

Does this dryer need regular power cord (three pin regular)? or does it need 4 pronge 30 amp power cord? How many amps does this machine needs?
asked 4 years, 7 months ago
Vagic
Milpitas CA
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
3 prong 240v power connection 30 amp breaker
answered 3 years, 10 months ago
Solidrock44
Midland, Texas
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answer 2
The DV218AEW electric dryer requires a 220V power supply and 30-amp fuse or circuit breaker. The choice of using a 3-prong or 4-prong cord, or hard-wiring the dryer to its power supply, really depends on your local building codes. You may want to consult a licensed electrician for advice in this matter. For more information, please refer to page 13 of the User Manual, which can be downloaded from this page: http://www.samsung.com/us/consumer/...

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How tall is the washer and dryer when stacked?

do you have to have the storage on the washer and dryer when stacking them
asked 4 years ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
The WF218 and DV218 washer and dryer are approximately 77" tall when stacked, using the compatible SK-5A stacking kit by Samsung. They should not be stacked on top of storage pedestals, but directly on the floor.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to reset heating element

asked 3 years, 9 months ago
tx07983616
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
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answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your DV218 dryer will require service to address any issues with the heating element.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-4points
0out of 4found this answer helpful.
Question

I have a Samsung dryer. It just quit heating. Dryer runs. No error codes.

I checked breakers and voltage to back of dryer.. Both are good. Dryer is only 11/2 years old. What's the deal?
asked 3 years, 8 months ago
Anonymous
Tulsa, Ok.
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
If your DV218AEW's power supply is operating properly on a dedicated 30-amp line and the integrity of the cord is not compromised (frayed or broken), then please check for lint buildup in the vents. Samsung's powerful blower motors can dislodge lint from creases in the elbows and vent joints, causing a buildup if there are any obstructions. If you're able, check the vent hood to be sure the exit is not obstructed.

If the vent is not clogged, your dryer may require service. Please use the Live Chat option on your product support page or call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Why is my dryer operating properly, but not heating up to dry the clothes?

already checked the wiring, checked the fuse boxes, rebooted the appliance (unplugged, waited 1 minute, replugged) and none of which had any effect.

the dryer was working 100% normal and then suddenly it stopped heating up, everything else is functioning as normal, there are no error codes or messages appearing on the machine.
asked 3 years, 8 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
I'm sorry to hear you're having this issue with your DV218AEW. Besides checking the power supply which you've done, please check the lint filter and vent ducts for blockage. If possible, stand outside near the vent hood when the dryer is running to confirm air is escaping. Please also confirm that Air Fluff is not selected. If the dryer was operating in Air Fluff or Wrinkle Prevent mode, the air would not be heated.

If you continue to experience this issue after checking the above suggestions, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Venting

I have read on this web site that the following models may be vented out the sides and bottom:

DV 448 AE
DV 419 AE
DV 438 AE
DV 338 AE
DV 209 AE
DV 218 AE

I have only seen knock out plugs on the left side of the dryer at the store, but I think they only display gas dryers at the store I went to. I am installing the dryer in an alcove and it must be vented out the right side, will I be able to do this with any of the above listed models?

Also, I am installing a 144 square inch vent on the left wall at the same height as the dryer. There will be about 10 inches between the front of the dryer and the door to the alcove. Will the 144 square inches on the side be adequate for me to operate the dryer with the alcove door closed?
asked 4 years, 9 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
Thank you for your questions. It's true that Samsung's current lineup of electric dryers can be vented four ways (back, bottom, left or right side); and the "knock outs" can be found on both the right and left sides of the electric models. Regarding your question about the venting, please refer to pages 8-9 of the User Manual. For your convenience, see the image below for the alcove/closet installation venting recommendations excerpted from the manual.

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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Question

HOW TO CHANGE THE BELT AND PROPER BELT AND PULLEY LINEUP

asked 3 years, 6 months ago
ALTIMATD
ALTOONA,PA
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your DV218 dryer. Samsung recommends having service performed by a trained professional. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I reset the heating element?

asked 3 years, 4 months ago
duggan
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
If your DV218AEW dryer is not heating, please check the vents for blockage. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I order the leg assembly for a Dryer?

Model DV218AEW/XXA SN: 02Q54BQA01744A. We are unstacking the washer and dryer and cannot locate the leg assembly for the dryer.
asked 3 years, 8 months ago
Dave0923
Wake Forest, NC
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
For information and availability of Samsung replacement parts and accessories, including the feet for your DV218 dryer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

dryer not heating up

asked 3 years, 3 months ago
revey
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

will you be redesigning the washer seal so that it doesn't pool water ?

asked 4 years, 11 months ago
dlwst
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
I'm not aware of plans to change the washer seals. It's normal for some residual water to be present in certain parts of the washing machine, including the gasket. If you feel there is too much water "pooling", then you may want to check to make sure the washer is level. You may also want to perform routine maintenance on the machine by running an empty Sanitize cycle with bleach about once a month, and wiping the gasket down with a diluted bleach solution periodically. This will help to prevent odors from the bacteria in clothes and water sitting between cycles.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer has stopped heating the clothes during the drying process, is there a quick fix to this?

asked 3 years, 3 months ago
jay1886
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
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answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Will power on but won't start

Cycle dial will turn, but light remains stuck on the same cycle.
asked 3 years, 2 months ago
ambyrlight
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Thank you for the question. If the cycle selector on your dryer is not changing when you turn it, please check to see if the Child Lock has been engaged (the "child's face" icon would be illuminated). If not, try cycling the power by unplugging the dryer, or turning the circuit breaker off then on again. If this does not resolve the issue, your dryer may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

dryer display pad reads t5 what does that mean?

samsung electric dryer model number DV218AE*
asked 3 years, 2 months ago
FedUp2007
computer
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
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1 answer
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answer 1
I'm sorry to hear you're having this issue with your DV218AEW dryer. Some error codes have troubleshooting that can be addressed by you, the customer, while others require a trained technician to follow diagnostic procedures to address. The t5 error code is one that will likely require service for the technician to determine both the cause and solution. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WHY DOESN'T MY DRYER HEAT UP WHEN IT RUNS?

asked 3 years, 3 months ago
PTITTLE
ILLINOIS
on 7.3 cu. ft. Sensor Dry Electric Dryer
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

The lint trap in my dryer pops up during a drying cycle, catches clothes, and twists them terribly. Do I need a new trap?

asked 3 years, 2 months ago
wash5
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
Thank you for the question. If the lint trap in your DV218AEW is "popping up", it is probably because there is lint or other debris built up in the sides and bottom of the housing area preventing it from resting securely. I would suggest cleaning this area thoroughly with a lint brush; you can get one with a long handle from most home improvement or hardware stores. If the lint trap itself is bent or damaged, it may need to be replaced. Please visit SamsungParts.com for information and availability of this replacement part.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer doesn't seem to be heating. Could the heating element be out? Where is the element on the unit?

asked 3 years, 2 months ago
abuz
springfield, mo
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
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1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My dryer seems to heat sometimes, and sometimes not so much, what would be causing this?

asked 3 years, 6 months ago
MsFerron
on 7.3 cu. ft. Sensor Dry Electric Dryer
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0out of 0found this question helpful.
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1 answer
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answer 1
I'm sorry to hear your dryer is not heating consistently. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. Since your dryer heats correctly sometimes but not others, you may want to have the electrical supply checked by a licensed electrician. Also, please check the settings each time to be sure you've selected the appropriate temperature and dryness levels.

If you've checked each of these suggestions and the dryer still is not heating properly or consistently, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I cannot locate my user's manuel. What does it mean when your dryer stops then the screen flashes he?

asked 3 years, 1 month ago
kmiller97
on 7.3 cu. ft. Sensor Dry Electric Dryer
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answer 1
The hE error code on the display of your DV218AEW indicates an "invalid heating temp", which will require service to repair. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For your convenience, you can download a pdf of the DV218 user manual from this website.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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