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Customer Questions & Answers for
7.3 cu. ft. Sensor Dry Electric Dryer

Customer Questions & Answers:
66 Questions
 | 
68 Answers

Questions & Answers for samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Question

what are the pros/cons of your electric dryers vs. gas dryers, specifically model #'s dv218aew & dv218agw ?

asked 5 years ago
dlwst
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you aren't equipped for gas connection is much more expensive to install and I doubt that the energy savings would justify the work required to connect gas line and approved venting system.
answered 3 years, 11 months ago
Solidrock44
Midland, Texas
0points
0out of 0found this answer helpful.
answer 2
The only difference between the DV218AEW and the DV218AGW is the type of fuel it requires to heat them. Most customers make this decision based on what's already available in their home: gas lines or 220V electric.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What amp are required for dryer DV218AEW?

Does this dryer need regular power cord (three pin regular)? or does it need 4 pronge 30 amp power cord? How many amps does this machine needs?
asked 4 years, 9 months ago
Vagic
Milpitas CA
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
3 prong 240v power connection 30 amp breaker
answered 3 years, 11 months ago
Solidrock44
Midland, Texas
0points
0out of 0found this answer helpful.
answer 2
The DV218AEW electric dryer requires a 220V power supply and 30-amp fuse or circuit breaker. The choice of using a 3-prong or 4-prong cord, or hard-wiring the dryer to its power supply, really depends on your local building codes. You may want to consult a licensed electrician for advice in this matter. For more information, please refer to page 13 of the User Manual, which can be downloaded from this page: http://www.samsung.com/us/consumer/...

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

will you be redesigning the washer seal so that it doesn't pool water ?

asked 5 years ago
dlwst
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm not aware of plans to change the washer seals. It's normal for some residual water to be present in certain parts of the washing machine, including the gasket. If you feel there is too much water "pooling", then you may want to check to make sure the washer is level. You may also want to perform routine maintenance on the machine by running an empty Sanitize cycle with bleach about once a month, and wiping the gasket down with a diluted bleach solution periodically. This will help to prevent odors from the bacteria in clothes and water sitting between cycles.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How tall is the washer and dryer when stacked?

do you have to have the storage on the washer and dryer when stacking them
asked 4 years, 2 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF218 and DV218 washer and dryer are approximately 77" tall when stacked, using the compatible SK-5A stacking kit by Samsung. They should not be stacked on top of storage pedestals, but directly on the floor.

Thank you for the question,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I order the leg assembly for a Dryer?

Model DV218AEW/XXA SN: 02Q54BQA01744A. We are unstacking the washer and dryer and cannot locate the leg assembly for the dryer.
asked 3 years, 10 months ago
Dave0923
Wake Forest, NC
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung replacement parts and accessories, including the feet for your DV218 dryer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is my dryer operating properly, but not heating up to dry the clothes?

already checked the wiring, checked the fuse boxes, rebooted the appliance (unplugged, waited 1 minute, replugged) and none of which had any effect.

the dryer was working 100% normal and then suddenly it stopped heating up, everything else is functioning as normal, there are no error codes or messages appearing on the machine.
asked 3 years, 10 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DV218AEW. Besides checking the power supply which you've done, please check the lint filter and vent ducts for blockage. If possible, stand outside near the vent hood when the dryer is running to confirm air is escaping. Please also confirm that Air Fluff is not selected. If the dryer was operating in Air Fluff or Wrinkle Prevent mode, the air would not be heated.

If you continue to experience this issue after checking the above suggestions, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer failure

Dryer has stopped working. I have checked all items I can check. Breaker is not thrown, plug is in place. etc What else can I do before calling for a repair?
asked 3 years, 9 months ago
duf2us
Home
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. I'm sorry to hear your DV218 is not working. Besides checking the power supply, please make sure the vents are not clogged, a cycle is selected, and the door is completely closed. If the door is not closing properly, the dryer will not be able to power on.

If the issue persists, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dryer will not get hot

asked 3 years, 9 months ago
gjames7
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your dryer is not heating. Please check the following:
- Are the dryer vents free of clogs and excessive lint buildup? Is the lint trap and housing clean?
- Is a heated dry cycle selected?
- Is your dryer connected to a suitable 220V power source that is working properly? Try cycling the power by turning the circuit breaker off then on again.

After checking the above, if the issue continues, your dryer will probably require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

HOW TO CHANGE THE BELT AND PROPER BELT AND PULLEY LINEUP

asked 3 years, 7 months ago
ALTIMATD
ALTOONA,PA
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your DV218 dryer. Samsung recommends having service performed by a trained professional. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Can you please tell me what wires go where for the heater element for DV218AEW/XAA.

asked 3 years, 7 months ago
lope320
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Samsung recommends having a qualified technician service your dryer, including the heating elements, to avoid damage to the dryer or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can dryer softner sheets be used in this dryer

asked 3 years, 6 months ago
bmanuel
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not to worry - dryer sheets are fine to use in the DV218. Unlike some manufacturers, Samsung sensors will not be effected by the use of dryer sheets.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

dryer not heating

the dryer wont get hot to dry clothes
asked 3 years, 6 months ago
halehouse
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

dryer does not dry clothes

dryer seems to run, but it does not dry the clothes.
I've cleaned the lint from the dryer and the ducts.
Is there a way to fix the dryer w/o calling a technician?
asked 3 years, 5 months ago
grooviechez
San Jose, CA
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218 is not drying your clothes. Please follow the link below to the troubleshooting guide, then select "Operation ► Clothes Are Not Drying At All": http://support-us.samsung.com/cyber...

This article as well as others available in this guide offers several tips to help you resolve this issue yourself. If you continue to have this issue after trying these tips, your dryer will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer has stopped heating the clothes during the drying process, is there a quick fix to this?

asked 3 years, 5 months ago
jay1886
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

WHY DOESN'T MY DRYER HEAT UP WHEN IT RUNS?

asked 3 years, 4 months ago
PTITTLE
ILLINOIS
on 7.3 cu. ft. Sensor Dry Electric Dryer
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

The lint trap in my dryer pops up during a drying cycle, catches clothes, and twists them terribly. Do I need a new trap?

asked 3 years, 4 months ago
wash5
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If the lint trap in your DV218AEW is "popping up", it is probably because there is lint or other debris built up in the sides and bottom of the housing area preventing it from resting securely. I would suggest cleaning this area thoroughly with a lint brush; you can get one with a long handle from most home improvement or hardware stores. If the lint trap itself is bent or damaged, it may need to be replaced. Please visit SamsungParts.com for information and availability of this replacement part.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer is making a repeative clicking noise what is it?

It's a continuous consistent clicking noise.
asked 3 years, 4 months ago
Trina714
Arkansas
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It sounds like the belt is breaking.
answered 3 years, 4 months ago
jinnc
Charlotte,NC
0points
0out of 0found this answer helpful.
Question

My dryer doesn't seem to be heating. Could the heating element be out? Where is the element on the unit?

asked 3 years, 3 months ago
abuz
springfield, mo
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

why would my dryer stop heating?

asked 3 years, 3 months ago
dann988
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Please check the vents for blockage. Other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what do u do if ur dryer is not working properly?

i got a dryer last yr and now it has been not working properly wat should i do
asked 3 years, 3 months ago
kdsharma
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DV218AEW does not appear to be working properly. There are a variety of issues that may be relatively easy to correct, but it's difficult to advise you on them without know what type of problem you're experiencing. I would suggest visiting the troubleshooting guide through the link below, selecting "Troubleshooting" then choosing the articles that are most closely related to the issue you're having.

DV218AEW Troubleshooting Guide: http://support-us.samsung.com/cyber...

For more information, please feel free to submit a new question with more detail, call 800-SAMSUNG, or submit an online service request through the following link: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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