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Customer Questions & Answers for
samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Customer Questions & Answers:
49 Questions
 | 
52 Answers

Questions & Answers for samsung 7.3 cu. ft. Sensor Dry Electric Dryer

Question

I have model DV209AEW/XAA DRYER

I used the dryer all day and then the next morning went to air fluff some clothes and dryer power came on all lights came on and power button turned on, but when you hit start button you here a click, but dryer won't run?
asked 3 years, 7 months ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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2 answers
Answers
answer 1
your dryer belt has either broke or came off or both. the releases the belt tensioner and it drops down and activates a kill switch for the motor. you need a new belt.
answered 3 years, 5 months ago
rodzilla44
dry ridge , ky.
-1point
0out of 1found this answer helpful.
answer 2
Thank you for the question. Please check to make sure the door is closed properly - the dryer will not run if the door is not latched. Other items you can check include emptying the lint filter screen, checking the vent ducts to make sure they aren't clogged, and making sure a cycle is properly selected. If these suggestions don't resolve the issue, try cycling the circuit breaker off then on again to reset the power. If the dryer still won't run, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

The belt came off of the tumbler how do i put it back on?

asked 3 years, 6 months ago
robstal1
Corinth,tx
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
1out of 2found this question helpful.
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answer 1
if you have any mechanical ability take it apart. start with the top, two screws in the back hold it on. with those removed pull the lid back off of the tabs. then remove the control panel (4 screws). then remove the mounting bracket behind the control panel(4 screws). next unplug the control panel(two plugs) and set aside. next remove the front bracket for the drum(4 screws). pull up and out guiding it through the mounting slots. then pull drum straight out. now you can get to motor or belt tensioner. check to make sure spring is on the tensioner and bracket on floor. you may need a new belt as i did. if belt is stretched or spring is off tensioner the tensioner will drop down and activate a kill switch for the motor and dryer will not run. the control panel will work but when you hit start all you will hear is the click of the relay but dryer will not start. the tensioner spring had come of mine. i replaced the belt, put it back together and it works like new!
answered 3 years, 5 months ago
rodzilla44
dry ridge , ky.
+1point
1out of 1found this answer helpful.
answer 2
Samsung recommends having a qualified technician replace the belt on your dryer. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer control panel lights up but won't actually start a cycle. Is it something I can fix?

The panel lights up when turned on but no cycle actually starts. We tried to unplug it and plug it back in hoping it only needed to be reset but nothing changed. No warning lights are present like the door being open etc. Please help.
asked 3 years, 5 months ago
twolkoff
Montana
on 7.3 cu. ft. Sensor Dry Electric Dryer
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
On the dv210 dryer to disable the child lock you hold down the "Temp" & "Time" buttons together for about 5 seconds and it will disable the lock. They don't tell you that in the manual.
answered 2 years, 9 months ago
juscrzn4fun
california
-1point
0out of 1found this answer helpful.
answer 2
I'm sorry to hear your DV209 will not start. Please check to make sure the door is closed and latched securely. If the door is open the dryer would not operate but there wouldn't be an error code to let you know it either. Next, make sure the Child Lock is not activated by pressing the Time and Signal buttons simultaneously for at least 3 seconds.

If the dryer still won't start, it will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

electrica clothes dryer won't start, what is the problem

there is no error code and screen lights up as if the dryer is operational, but there is no response when i hit the start key
asked 3 years, 8 months ago
hauser78
long beach, ca
on 7.3 cu. ft. Sensor Dry Electric Dryer
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2 answers
Answers
answer 1
your belt has come off. check the other questions. i explained the procedure earlier.
answered 3 years, 5 months ago
rodzilla44
dry ridge , ky.
-1point
0out of 1found this answer helpful.
answer 2
If your DV209 electric dryer will not start, please check the following:
• Be sure the door is latched shut.
• Be sure the power cord is plugged (or hardwired) into a live electrical supply.
• Check the home’s circuit breaker and fuses.
• Press the Start/Pause button again if the door had been opened.

If the problem persists after reviewing this checklist, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

will a dv209aew dryer stack ok onto a wf219anw washer? and if so what stacking kit would i need.

asked 4 years, 6 months ago
don21gs
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
Yes, the DV209AEW dryer can be stacked on top of the WF219ANW washer with the SK-5A stacking kit.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the estimated annual cost for this dryer?

asked 4 years, 10 months ago
jpgsdb
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
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answer 1
Annual cost estimates are determined as part of Energy Star testing standards. The U.S. Department of Energy does not currently have a system for rating the efficiency of dryers, because they've found in the past that there is not a significant difference in energy use between models. They may reevaluate the need for such a program in the future. The high spin speeds available on Samsung washing machines, along with the Sensor Dry options on the dryers themselves, do help to reduce the amount of energy used to dry your laundry.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to clean filter

asked 3 years, 9 months ago
Missy1973
on 7.3 cu. ft. Sensor Dry Electric Dryer
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
The DV209's lint filter is accessible at the bottom of the door opening. Simply open the dryer door, lift the lint screen from its housing, remove the lint from the screen and housing well, and replace the screen. Some people also like to use lint brushes with long handles that are specifically designed to reach into the lint traps and can be used to clean lint from the vents, as well.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

is the door on the dryer reversable?

I've moved and haven't unpacked my owners manual. It looks like you can reverse the door on the dryer but I'm not sure if you can.
asked 4 years ago
Anonymous
on 7.3 cu. ft. Sensor Dry Electric Dryer
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes, the door on the DV209AEW dryer can be reversed. Instructions are available online through the link below, or on page 19 of the User Manual, which can be downloaded as a PDF file from this website.

Online instructions: http://ars.samsung.com/customer/usa...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What should I look for?

Our dryer is making a clicking noise when drying. What should I look for?
asked 3 years, 7 months ago
IDAHOEWINGS
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Some noises dryers make are normal and can be minimized through leveling or making minor adjustments, others may require service. Please visit the Troubleshooting Guide through the link below, then select "Operation" > "Dryer Is Noisy": http://support-us.samsung.com/cyber...

As instructed at the bottom of the article, if the suggestions offered do not help to resolve the issue, your dryer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

our gas dryer makes alot of noise when we use it.

asked 3 years, 6 months ago
mike85
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
I'm sorry to hear your DV209AGW gas dryer is noisy. There are several possible reasons for this which are discussed in an article in the Troubleshooting Guide. Please follow the link below, then select Operation ► Dryer Is Noisy: http://support-us.samsung.com/cyber...

If this does not help to resolve the issue, please use the link at the bottom of the article to submit a service request.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can i get parts for model no, dv209aew? actually a belt?

asked 3 years, 5 months ago
rodzilla44
dry ridge , ky.
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts for your DV209, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

won't shut off on sensor dry when clothes are dry. How to fix problem?

asked 3 years, 5 months ago
wader
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DV209AEW. If you're using a Sensor Dry cycle and the dryer continues to run after the clothes are all dry, your dryer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer works with the exception of no heat. What could this be?

I've had the dryer for 1 1/2 years and it has worked perfectly up until a couple of weeks ago. I've cleaned the exhaust system and it is free of lint and unobstructed.
The drying temprature seems stuck at room-temp.
asked 3 years, 4 months ago
swansbr
Thornton, CO 80602
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
I'm sorry to hear your DV209AEW is not heating. The most common cause of the dryer not heating is obstructed air flow from a clogged lint trap or vent ducts. Since you've already checked these, other factors to check are to make sure the dryer is plugged into a dedicated 30-amp power supply that is functioning properly, and an appropriate heated dry cycle is selected. I would suggest cycling the power to the dryer by turning the circuit breaker off then on again. If you've checked each of these suggestions and the dryer still will not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

can the electric dryer model dv209aew/xaa be converted to gas?

asked 3 years, 8 months ago
dakota1984
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
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answer 1
The electric DV209AEW dryer cannot be converted to gas. The comparable gas model is the DV209AGW.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

power source?

This model, DV209AEW is an electric dryer, but on the specification page the power source is listed as gas.
I've purchased this item, but it hasn't been delivered yet. Since there is no gas supply in my laundry room, do I have a problem?
asked 4 years, 7 months ago
Lucinda
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
The DV209AEW requires a 220 VAC source, it is not a gas dryer. The gas equivilent model is DV209AGW
You have ordered the correct dryer.
answered 4 years, 7 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i need a diagram of how the dryer belt goes on

asked 3 years, 2 months ago
Anonymous
NC
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
Samsung recommends having the belt replaced by a qualified technician. For assistance locating an authorized service center in your area, please call 800-SAMSUNG to speak with an agent who will be happy to help you. For information and availability of parts and service manuals for your DV209AEW, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How long is the belt on this dryer expected to last? My dryer is 18 months old and the belt is completely frayed and had to be replaced.

The heating element had to be replaced as well.
Image(s)
User submitted image
asked 3 years, 1 month ago
pantala
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
0out of 0found this question helpful.
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1 answer
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answer 1
The lifespan of a dryer belt depends on several factors, such as the weight or size of the loads being dried, the frequency of use and the temperature of the cycles. For assistance replacing the belt, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

dryer will not start, hear a click in back of unit but wont start. how can i check the belt?

asked 3 years, 6 months ago
rodzilla44
dry ridge , ky.
on 7.3 cu. ft. Sensor Dry Electric Dryer
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your DV209AEW. If the dryer will not power on, please follow this link to open the Troubleshooting Guide, then select Power ► Dryer Will Not Power On: http://support-us.samsung.com/cyber...

If the power comes on but the drum will not turn, check to make sure the door is completely closed. Try removing the clothing and starting the dryer. If the dryer starts, the load may have been too heavy. Remove some items, or run them through another spin cycle in the washer if they're very wet.

If the drum still won't turn, your dryer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I get trouble shooting help with my dryer?

asked 3 years, 6 months ago
Peach
Dallas
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
Answers
answer 1
Thank you for the question. Please click on the link below to access the Troubleshooting Guide for the DV209AEW dryer, or use the Live Chat option on the product support page, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

DV209AEW Troubleshooting Guide: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I put the belt back on my dryer?

asked 3 years ago
unicorn102076
on 7.3 cu. ft. Sensor Dry Electric Dryer
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1 answer
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answer 1
I'm sorry to hear you're having an issue with the belt on your DV209 dryer. Samsung recommends having the belt replaced by a qualified technician to avoid damage to your dryer or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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