This dishwasher doesn't seem to be working properly. Our dishes come out very dirty with particles which now have to be soaked to get clean, regardless of which cycle we choose. Any suggestions?

Tags: how to use, dirty dishes

asked 1 year ago

Username

seaweed77

Oshkosh, WI

on DMT400RHB

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answer 1

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung appliance.

You should find this article helpful in correcting the issue:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032691&fm_seq=32859

For further guidance, we recommend referring to your product manual or to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000230&prd_mdl_cd=DMT400RHB%2FXAA&prd_mdl_name=DMT400RHB

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you

Staff

answered 1 year ago

Username

SamsungTech73

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Question

At the end of each washing cycle, there is a small 1" X 3" puddle of water on the hardwood floor right under the middle of the door of the DMT400RHB

What causes this puddle? It only shows up at the end of the cycle. It is not there before we start the washing cycle. It's on the floor of the house, not the inside of the dishwasher. It happens every time we use the machine. A help desk person suggested it is a kink in the drainline and recommends uninstalling the machine and checking the line. Does that sound reasonable?

Tags: dmt400rhb, puddle

asked 1 year, 7 months ago

Username

Mick55

on DMT400RHB

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answer 1

I'm sorry to hear you're having this issue with your dishwasher. In addition to checking the drainline, I would suggest checking the water temperature to ensure the condensation drying is able to function optimally. Samsung recommends setting the water heater to at least 120˚F; choosing the Sanitize cycle may also help the condensation drying process. If the problem persists, I would suggest contacting service to help determine the cause. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

My glasses in the upper rack of the dishwasher keep coming out with food particles on them. Why?

asked 1 year, 5 months ago

Username

tsaw

on DMT400RHB

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answer 1

I'm sorry to hear your dishes are not coming out clean. Please click on the link below then select "Troubleshooting ► > Cleaning Performance ► > My Dishes Still Have Food Particles On Them / Dishes are Dirty" for troubleshooting assistance: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

The dishes in my new dishwasher come out cold and wet. There's no heated drying button. Is there a way to get dry dishes out of this dishwasher?

Tags: heated drying, dishwasher

asked 1 year, 5 months ago

Username

tcykosky

Pennsylvania

on DMT400RHB

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1 answer

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answer 1

Thanks for the question. Please click on the link below then select "Troubleshooting ► > Drying Performance ► > Explanation Of Condensing Dry Technology" for an explanation of Condensation Drying and tips on maximizing the DMT400's performance: http://support-us.samsung.com/cyber...

- Ms. Samsung

Staff

answered 1 year, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

installation manual

I need the installation manual for a DMT400RHB

asked 1 year, 8 months ago

Username

jlewis44047

Ashtabula ohio

on DMT400RHB

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1 answer

Answers

answer 1

Please click on the following link to download a pdf file of the installation manual for the DMT400 dishwasher: http://ars.samsung.com/customer/usa...

Thank you,
Ms. Samsung

Staff

answered 1 year, 8 months ago

Username

MsSamsung

SamsungHQ

-2points

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Question

I HAVE A DMT400 DISHWASHER (NORMAL/HEAVY/SMART AUTO LIGHTS BLINK.

LOW-LEVEL WATER ERROR.
THE WATER IN THE TUB IS FULL. I TURNED THE BREAKER OFF AND BACK ON WORKED FOR TWO DAYS .LIGHTS BACK ON ?

asked 1 year, 3 months ago

Username

RICHARD60

PITTSBURGH

on DMT400RHB

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1 answer

Answers

answer 1

I'm sorry to hear you're having a problem with your DMT400. Try running the dishwasher with detergent but with no dishes. If the code returns, your dishwasher may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

Why is my new dishwasher not dispensing the soap during the cycle (tablet or liquid)?

asked 1 year, 8 months ago

Username

Melixa

Tampa, Fl

on DMT400RHB

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1 answer

Answers

answer 1

Thank you for the question. There are a few possible causes of the detergent not dispensing properly. Please click on this link for the troubleshooting guide article that may help you to resolve this issue yourself: http://support-us.samsung.com/cyber...

If the problem persists, please use the link provided to request service.

- Ms. Samsung

Staff

answered 1 year, 1 month ago

Username

MsSamsung

SamsungHQ

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Question

hi. there's water left in my dishwasher. it wasn't there the last time i put away the dishes and that was a week ago. what seem to be the problem?

the water at the lower area of the d/w gives a foul-smelling odor

Image(s)

asked 1 year, 5 months ago

Username

leniemg

on DMT400RHB

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1 answer

Answers

answer 1

I'm sorry to hear you're having this issue with your DMT400RHB. For troubleshooting tips associated with excessive amounts of water in the bottom of your tub, please follow the link below then select "Troubleshooting ► > Water Related ► > My Dishwasher Has Excessive Water Remaining After The Cycle Has Finished": http://support-us.samsung.com/cyber...

If the hoses are not kinked or bent, and the water appeared to have drained after the previous cycle, please check the installation. It may be necessary to raise the hose to at least 30" as shown in the attached image to prevent backwash from the drain. This could also be the cause of the odor.

For advice on treating the odor in your dishwasher, please use the same link as above, but select "Home > Troubleshooting ► > My Dishwasher Has An Odor."

If these suggestions do not help to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung

Image(s)

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

Thge Smart Auto light is blinking on my DTM400RHB dishwasher, I have checked the water supply and it looks good what else can I do?

asked 1 year, 4 months ago

Username

Rob58

on DMT400RHB

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1 answer

Answers

answer 1

If the Smart Auto light continues to blink after checking the water supply, your DMT400RHB may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

Installation question

The dishwasher has two screws in the top and two on the side. Do all four have to be installed or can I just use two screws?

asked 1 year, 2 months ago

Username

pandiaan

on DMT400RHB

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Answers

answer 1

The DMT400RHB is designed to be attached to either the countertop (top mounting) or the cabinets on the side (side mounting). Which one you choose depends on the type of material your countertop is made of; if it can be drilled into without damaging it, you can use the screws for top mounting. If it is made of granite or another material that could be damaged by drilling, then you can use the side-mounting method. You don't need to do both. For more information, please refer to page 14 of the installation guide that comes with your dishwasher.

- Ms. Samsung

Staff

answered 1 year, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

Need installation instructions

asked 1 year, 5 months ago

Username

valtar

on DMT400RHB

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Customer questions and answers for DMT400RHB

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Very Disappointed

At the end of each washing cycle, there is a small 1" X 3" puddle of water on the hardwood floor right under the middle of the door of the DMT400RHB

My glasses in the upper rack of the dishwasher keep coming out with food particles on them. Why?

The dishes in my new dishwasher come out cold and wet. There's no heated drying button. Is there a way to get dry dishes out of this dishwasher?

installation manual

I HAVE A DMT400 DISHWASHER (NORMAL/HEAVY/SMART AUTO LIGHTS BLINK.

Why is my new dishwasher not dispensing the soap during the cycle (tablet or liquid)?

hi. there's water left in my dishwasher. it wasn't there the last time i put away the dishes and that was a week ago. what seem to be the problem?

Thge Smart Auto light is blinking on my DTM400RHB dishwasher, I have checked the water supply and it looks good what else can I do?

Installation question

Need installation instructions

Customer questions and answers for

DMT400RHB