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Customer Questions & Answers for
samsung 24" Dishwasher

Customer Questions & Answers:
52 Questions
 | 
63 Answers

Questions & Answers for samsung 24" Dishwasher

Question

Do I need to add rinse aid to every wash for the dishwasher to dry the dishes?

I recently purchased this dishwasher and when I ran a Normal cycle with a full load of dishes, the dishes were dripping wet and spotted when the cycle ended. How do I get the dishwasher to dry the dishes?
asked 4 years ago
Anonymous
on 24" Dishwasher
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Answers
answer 1
The earlier contributor is right, Samsung does recommend using a rinse aid which helps to facilitate drying while preventing spotting. For best performance, the temperature of the hot water supply should be set at 120°F. In addition, selecting the Sanitize cycle, which heats the water up even more, can help the drying process.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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answer 2
Do you have the dishwasher hooked up to a hot water source? Was it on a normal cycle. Quick wash cycle does not dry the dishes. Just fill the rinse aid compartment and the rinse aid is added automatically. I use Jet Dry Turbo. It works the best.
answered 4 years ago
appliancedoktor
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Question

How long are the cycles?

Can anyone tell me how long the cycles are? For Normal, delicate and sanitize? They seem like they are extremely long but I am not sure. Do these questions go to anyone in Samsung to be answered?
asked 4 years, 1 month ago
name
on 24" Dishwasher
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answer 1
As with all dishwashers, the average cycle times are anywhere from 90-180 minutes
answered 4 years ago
appliancedoktor
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answer 2
Attached is a copy of the Cycle Chart for the DMT300 dishwasher, with estimated times provided in the right hand column. These cycle times, which include drying, are fairly standard for the industry, and vary greatly from Quick Wash (81 minutes) to Heavy (193 minutes) depending on how heavily soiled the dishes are. Keep in mind that Samsung's dishwashers use the fan driven condensation drying method which helps to conserve energy by relying on residual heat from the dishes rather than the heating element to dry.

Thank you for the question!
Ms. Samsung
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User submitted image
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

CAN THE FRONT PANEL BE INTERGRATED?

asked 3 years, 11 months ago
mil33
United States
on 24" Dishwasher
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Answers
answer 1
If you mean replacing the panel with a matching cover like the rest of your kitchen counters...I don't think so.
answered 3 years, 10 months ago
Anonymous
Summerfield, NC
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answer 2
The DMT300 does not have integrated controls, but the new DMT400 and DMT800 do have this design feature.

Thank you for your interest,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

i just received my new dishwasher DMT300RFS and i don't know which wires to pull out to attached. it said green,white and black but there are many.

it also said there is a junction box and i could not see that. can you please help me or do i need to call an electrician. my husband is the one installing and removed the old dishwasher.
asked 2 years, 9 months ago
Anonymous
Corona california
on 24" Dishwasher
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Answers
answer 1
There is a box up front behind the front panel. There will be only 3 wire that are not connected. They will be a green wire ground, a white wire common, and a black wire hot. These are the ones you will use for the power cord.
answered 2 years, 6 months ago
aarticwolf
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answer 2
Thank you for the question. Please click on the following link then select "Installation > Electrical Connection" (the fifth item down on the list), noting that Samsung does strongly recommend having a licensed electrician connect the electrical wiring: http://support-us.samsung.com/cyber...

You can also follow this link to download a copy of the installation instructions: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

heavy and quick lights blinking -

I have a DMT300RFS/ dishwasher and doesn't start - it doesn't tuun off either -
heavy and quick lights blink and no way to reset the unit
asked 3 years, 1 month ago
gianca
sterling
on 24" Dishwasher
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Answers
answer 1
I had same problem the water level indicator is bad you need to have it replaced
answered 2 years, 6 months ago
aarticwolf
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answer 2
I'm sorry to hear you're having this issue with your DMT300RFS. The Heavy and Quick lights blinking indicates an "over-level water error". Samsung recommends selecting the Cancel and Drain option on the dishwasher, then turning the water and circuit breaker off and contacting an authorized service center. To initiate service, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Dishwasher DMT300 the wash cycle (quick and Normal) take 3 1/2 hours for the wash cycle, not including drying time in the normal cycle.

I had a service man come to look at the dishwasher and he said that the water going in is too cold, which doesn't make sense to me? Doesn't the dishwasher heat the water to a specified temp? If it doesn't heat to a specified temp, why would the wash cycle be longer due too cold water being used. I did an experiment and ran the hot water in the sink for the entire wash cycle and once again the wash cycle took 3 1/2 hours.
asked 3 years, 4 months ago
cookies
on 24" Dishwasher
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2 answers
Answers
answer 1
I cannot refute nor endorse the diagnosis by your repairman. Assuming that he is right, you could try to raise the temperature on the knob found on your hot water heater to increase the temperature. Also, running the hot water at your sink during the cycle is only going to sap the heat from the water going into your dishwasher.

hope this helps
answered 3 years, 4 months ago
FlyTyer
Pittsburgh
0points
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answer 2
Thanks for the question. The wash time may vary depending on several factors, including the water pressure, drain conditions, and temperature of the supplied water. It takes time for water to heat up, so a cycle run using supplied water that is below the recommended temperature will take longer than a load run when the supplied water is at the recommended temperature. Adding options onto the cycle will also increase the cycle time, especially if the Sanitize option is selected since the water temperature requirements are higher. Following are the recommended settings for the supplied water:
- The water pressure should be between 20 and 120 psi.
- The temperature of the supplied water should be between 120°F - 140°F. Please make sure your dishwasher is connected to the hot water line.

If your home's supplied water meets these specifications and your cycle times continue to be excessively long, I would suggest you call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

Why is the dishwasher detergent not releasing during the cycle?

Door for dishwasher detergent remains closed after cylce is completed and automatic detergent tab is still there. Why is the door not opening to relese the detergent during the cycle?
asked 2 years, 11 months ago
kq4599
on 24" Dishwasher
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2 answers
Answers
answer 1
I had the same problem. I found out that a pan or something else was to close to it to allow it to open. Make sure that there is nothing in the way of it.
answered 2 years, 6 months ago
aarticwolf
0points
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answer 2
I'm sorry to hear you're having an issue with the detergent dispenser on your DMT300RFS. Please click on the link below then select "Troubleshooting ► Cleaning Performance ► Detergent Is Not Dispensing Properly": http://support-us.samsung.com/cyber...

I would also suggest checking your water pressure and temperature to ensure they are set correctly to effectively dissolve the detergent and clean the dishes. The supplied water pressure should be between 20 and 120 psi, and the temperature should be at least 120˚F.

If these suggestions do not help to resolve the issue, please use the service request link provided in the troubleshooting article for further assistance.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

does this dishwasher heat the water during the wash cycle?

asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
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Answers
answer 1
Yes but I let the water run hot on the sink before starting the cycle so that it starts with hot water. Just in case.
answered 3 years, 10 months ago
Anonymous
Summerfield, NC
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answer 2
The DMT300 dishwasher heats the water as needed to achieve the preset temperatures, though for optimal performance the supplied water should be set at between 120-140°F.

Thank you for the question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

How much does the rinsr aid dispenser hold? (oz.)

I could not see an indicator. Let alone, see when it was pointing to "MAX". The instructions also advise not to overfill--- which of course I did.
asked 3 years, 11 months ago
nasboss2
California
on 24" Dishwasher
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Answers
answer 1
I would say 4 to 6 oz, but I had to pour a little and move the washer door up/down to help it get in.
answered 3 years, 10 months ago
Anonymous
Summerfield, NC
0points
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answer 2
I'm sorry to hear you're having difficulty filling the rinse aid dispenser. Please click on the link below to review an article with photos and instructions on how to properly fill the rinse aid compartment. When you click on the link, the Troubleshooting Guide for the DMT300 will open, then select Operation > "Rinse Refill" Is Displayed.

Link: http://support-us.samsung.com/cyber...

I hope this helps clarify how much rinse aid to pour into the dispenser.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

How do I get rid of Bad odor?

I went to you dishwasher Q & A several weeks ago and found a Samsung suggestion to use a detergent that contains a bleach to eliminate the odor. We have run the diswasher 3-4 times since using the bleach additive and we still have the terrible smell after a day or two. Seems like the dishwasher is not completely draining on its last cycle, leaving water to stand and become pungent. I need help quickly, my wife cannot stand the unpleasant odor.
asked 3 years, 4 months ago
lbrautigam
Cypress, tx. 77429
on 24" Dishwasher
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Answers
answer 1
They make a dishwasher cleaner that you can run thru it. otherwise you might have to leave your door open slightly until it dries after use.
answered 2 years, 6 months ago
aarticwolf
0points
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answer 2
I'm sorry to hear you're having an issue with your DMT300. If the dishwasher is not draining properly, please check the drain hose for bend or kinks that could obstruct flow. If there is no air gap in the connection, it's important to hang the middle of the drain hose in a high location to prevent backflow, as instructed on page 16 of the installation guide (see the figure below). Besides the steps you've already taken, it may also help to wipe the sides and bottom of the door down with the cleaning solution to remove spills that could promote mildew, and run a Normal or Quick cycle with the Sanitize option selected with detergent but without dishes. If the odor still persists, run the Normal cycle with the dishwasher empty and without detergent until it flushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish.

I hope these steps help to remove the odor and prevent if from recurring.

- Ms. Samsung
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answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

My dishwasher appears to be missing the bottom panel. It is a DMT300RFS/XAA AND WAS INSTALLED LAST WEEK. THE LOWER PANEL HAS THE BOLTS SHOWING, SO i

asked 3 years ago
KATDOG
on 24" Dishwasher
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Answers
answer 1
Dear KATDOG,

Your Samsung dishwasher should have been equipped with a kick pannel, check your owners manual and instruction guide for confirmation and contact your sales person or Samsung directly.

Good luck!
answered 2 years, 11 months ago
Mrgenman
California
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answer 2
The DMT300RFS/XAA should have come with a kickplate to cover the feet, but the kickplate itself does have two screws in the front. The screws match the color of the kickplate. If you did not receive the kickplate or matching screws, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

What is "air vent" drying?

asked 4 years, 1 month ago
Anonymous
on 24" Dishwasher
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answer 1
Samsung's DMT300RFS uses a fan-driven condensation drying method, rather than relying on the heating element to dry the dishes. The heating element is used to heat the water as necessary; condensation drying then uses the residual heat on the dishes to evaporate the water, which condensates on the cooler stainless steel tub walls and drains from the tub. Vents in the door allow heat and moisture to escape, and the fan helps to draw moisture from the dishes, as well, all of which aids the drying process while helping to save energy.

Thank you for the question!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

We have just had installed our dishwasher model DMT300. Does this come with a decorative kickplate. I am seeing a kickplate wih screws visible.

asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
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answer 1
The DMT300RFS decorative kickplate uses screws that are color-matched to your unit, but visible. This location permits them to be accessible and to attach securely to the dishwasher.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

I need an installation manual for DMT300RFS dishwasher

asked 3 years, 8 months ago
Garlan
on 24" Dishwasher
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answer 1
Please click on the following link to download the DMT300RFS Installation Guide: http://ars.samsung.com/customer/usa...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

Why does my DMT300 "Clean" Progress Light come on immediately when a wash cycle is started.

The DMT300 manual clearly states on page 10 that the "Clean" progress light comes on after the washer has completed all of its cycles. Ours comes on at the beginning of a new cycle and remains on until 10 minutes after all cycles have been completed.
asked 3 years, 7 months ago
RiWWhite
on 24" Dishwasher
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answer 1
Thank you for the question. Please follow the link below to the Troubleshooting Guide, then select "Operation" > "Dishwasher Cycle Progress Lights (DMT300)" for correct and updated information with regard to how the progress lights illuminate to indicate the cleaning stages: http://support-us.samsung.com/cyber...

Based on this information, if the Clean progress light is coming on at the start of your wash cycle, your DMT300 may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Does the DMT300 dishwasher include a three prong plug?

In the area for the dishwasher the area is equipped with a three prong plug for the electrical connection. Does the DMT300 include the plug? If not, is it possible to wire it for a plug?
asked 4 years ago
destinyknights
on 24" Dishwasher
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Answers
answer 1
The DMT300 does not come with a power cord, and would need to be connected to a 120 Volt, 60 Hz, 15-amp dedicated circuit. I would suggest consulting with your appliance retailer and qualified installer regarding the type of connection (3-prong, 4-prong or hard-wiring) that is appropriate for your building and meets local codes. For more information on installation requirements, please click on this link and on "Installation": http://support-us.samsung.com/cyber...

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

What type of dishwasher detergent do you recommend when I tell you I have a water softener in my home?

asked 3 years, 9 months ago
KATJB
Fishkill, NY
on 24" Dishwasher
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answer 1
Samsung does not recommend a particular type of detergent on the basis of having a water softener in your home.

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Dishwasher

I have recently purchased a Samsung dishwasher the first even owned, serial # A3HDG8MZA01015v I have owned it for just over a month, I am not happy with the way the racks are for dishes, I have old dishes is this why they don't fit as well, bowls, etc and EVERY time I run the dishwasher there is always food left in the bottoms of the cups/glasses in the top rack, it is making me crazy. My husband has checked all the obvious nozzle, pressure, etc we use liquid Cascade and it has rinse aid...today I on the heavy cycle I had cups with crud in them and had to rewash the entire load THEN they all came out clean....can you help? Thank you.
asked 3 years, 5 months ago
35gasparini
NY
on 24" Dishwasher
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answer 1
I'm sorry to hear you're having a hard time getting the dishes clean in your DMT300RFS. Please click on the link below then select "Troubleshooting Procedures (NEW)": http://support-us.samsung.com/cyber...

If the suggestions offered do not resolve the issue, please call 800-SAMSUNG to speak to an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

why is my dishwasher not completing a full cycle?

if i press normal, it will wash & then get stuck on the delicate cycle-i have to turn it off & hit another cycle...
asked 3 years, 4 months ago
Anonymous
on 24" Dishwasher
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answer 1
I'm sorry to hear you're having an issue with your DMT300 dishwasher. I'm not sure what you mean by it getting "stuck" on the Delicate cycle if you've selected Normal. Perhaps the Delicate light is blinking? Different lights or combinations of lights blinking are the error code indicators used by the DMT300. For a complete list of these codes, please refer to page 25 of the User Manual which can be downloaded as a pdf file from this website.

If the Delicate light is blinking, this indicates a Drain Error. Check whether the drain hose is clogged or folded. If the problem continues, your dishwasher will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Why does my DMT300RFS dishwasher beep 3 times every 5 minutes?

Have owned this diswasher for a month.
asked 3 years, 3 months ago
daranjohn
on 24" Dishwasher
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answer 1
Thank you for the question. The DMT300 should power off shortly after the chime sounds indicating the load of dishes has finished. If yours is beeping continually, or if the beeping is accompanied by an error code, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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