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Most Recent Questions
Recent Question:
Is there a way to fix the low water level error on the dishwasher?
Recent Question:
Where do I get a kick plate

Customer Questions & Answers for
samsung 24" Dishwasher

Customer Questions & Answers:
84 Questions
 | 
89 Answers

Questions & Answers for samsung 24" Dishwasher

Question

why is there dirty water in the bottom of the washer after it finishes?

asked 9 months ago
bcchuck
Nashville, IN
on 24" Dishwasher
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=31009&modelname=DMT300RFB

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Lower arm will not snap back into place.

I removed the lower arm to clean it, and now I cannot get the arm to snap back into place.

It doesnt even looks like it fits at all. I am very confused by this design. Please help.
asked 1 year, 1 month ago
magsksu2001
Akron, OH, USA
on 24" Dishwasher
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137308&modelname=DMT300RFB

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
Samsungtech74
0points
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Question

Can I change from Black front to Stanless Steel?

I would like to update my 12 year old GE Black refrigerator to a more efficient French door Samsung in Stainless Steel finish. My two year old Samsung dishwasher is black - and I would like to keep the black panel where the buttons are located - but would like to change the main door panel below the button panel to Stanless Steel. Is this a part that is available - and what is the cost?

Thanks for any information.

Randall
asked 1 year, 2 months ago
Rango
Destin Florida
on 24" Dishwasher
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Answers
answer 1
Thank you for contacting Samsung.

We have looked to see if any parts & accessories are available for this dishwasher and the only thing available for purchased are copies of the user manual and service manual.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

EXTENDED WARRANTY

My wife asked me if i had put an extended warranty on the dishwasher and i guess i did not. she wanted me to have a 3 year extended warranty on it. is one available?

thanks
STEVE
asked 1 year, 3 months ago
ALOHALYNNE
Berea, OH, USA
on 24" Dishwasher
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answer 1
Thank you for contacting Samsung.

Please call 1-877-524-7878 to speak with the Samsung Extended Service sales group for Consumer Electronics. You will receive a Certificate of Coverage within 4-6 weeks from contract purchase via mail with a copy of Terms and Conditions.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
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Question

What can I do to correct overwater error?

I cannot accept the only action is to call service. There must be something the owner can do to correct this problem. The drain pipe is clear, all the water is removed from the dishwasher.
asked 1 year, 4 months ago
Kenmore
St Louis, MO, USA
on 24" Dishwasher
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Answers
answer 1
Thank you for contacting Samsung. Unfortunately, there isn't anything that is user serviceable for this error. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
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Question

Where can I get the installation guide for dmt300rfb?

I tried the link in the previous answers to get the installation guide. But it is broken.
asked 1 year, 6 months ago
Johndo1
on 24" Dishwasher
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answer 1
Thank you for contacting Samsung. Here's the guide to installation issues, if you were looking for that: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=30970&modelname=DMT300RFB

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
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Question

why are my dishes not drying?

asked 1 year, 6 months ago
huntbear
on 24" Dishwasher
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=350921&modelname=DMT300RFB

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

the heavy and delicate lights are blinking

asked 1 year, 9 months ago
buttonsblinking
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm very sorry for any inconvenience this may have given you. This is a functional error. Insert detergent without loading dishes, and run a cycle. If the problem continues, disconnect the circuit breaker and contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
0points
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Question

Why is there a loud "cricket" sound during dry cycle (DMT 300 dishwasher)?

We also bought a DMT300 RFB/X dishwasher, and there is a loud "cricket" sounding from the left top vent during the drying phase. Has anyone ever complained about that? It got louder as the drying went along.
We tried it with and without dishes, with and without drying agent. Have only use the machine twice.
asked 1 year, 11 months ago
fest
Prairie du Sac, WI, USA
on 24" Dishwasher
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1 answer
Answers
answer 1
This issue, because it's primarily related to the sound, is relatively hard to diagnose with a written description of it. Please call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 11 months ago
SamsungTech42
0points
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Question

solutions for heater error code on DMT 300 series dishwasher

I have the Samsung DMT300 series dishwisher. It is flashing the code for heater error. I tried emptying the dishwasher and running a cycle but it did not fix the problem. Any other solutions? It's only 9 months old.
asked 2 years ago
sjmcdaniel
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. When you ran the cycle with an empty dishwasher, did you add detergent as recommended for this error message? If so, and the error continues to display, service will be necessary. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Shouldn't the door lock when dishwasher is running?

asked 2 years, 1 month ago
stubby13004
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thanks for the question. The dishwasher door does not lock.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Loss of power while running

What to do when we loose power or accidentally shut the dishwasher off while in the middle of the cycle.
asked 2 years, 3 months ago
OAllman
06340
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The dishwasher should resume the cycle where it left off after a brief outage. If the power was out for a long time or if there was a power surge, it may be necessary to restart the cycle.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I order a kickplate for my dishwasher (it was missing when product delivered)?

asked 2 years, 3 months ago
kcmyers
home
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear the kickplate was missing from your new dishwasher. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in ordering a replacement part.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My DMT300 dishwasher no longer dispenses drying aid. The well is full but nothing comes out during a wash cycle. Any thoughts or comments to help repa

asked 2 years, 3 months ago
rhodemaster
warwick, ri
on 24" Dishwasher
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1 answer
Answers
answer 1
If the rinse aid does not appear to be dispensing, try increasing the setting; there are four available settings for this dispenser. When filled, it should last approximately 40 cycles.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My dishwasher is smelling stinky before and after I run a cycle...

The smell started shortly after I purchased the dishwasher but is getting strongers. is there anything I can do to get rid of the smell.
asked 2 years, 3 months ago
Pegger
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Run a small amount of Vinegar in the cycle
answered 2 years, 2 months ago
Oldschool327
Elk Grove CA
0points
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Question

I own a Samsung 24" Built-In Dishwasher (Model DMT300RFB) and is not working. It's only blinking the light above "Heavy" button.

asked 2 years, 3 months ago
DianaGT
ky
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your DMT300RFB. The blinking "Heavy" light indicates a possible leakage error. Samsung recommends turning off the water supply valve and the circuit breaker for the dishwasher, then contacting a qualified service technician who can diagnose the cause. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What is the best cleaner for outside of dishwasher?

I have spots that won't come off the black front.
asked 2 years, 4 months ago
KarenPeach
on 24" Dishwasher
0points
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1 answer
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answer 1
To clean the black finish on your dishwasher, I would suggest using mild soap and water or glass cleaner. Rather than spraying it directly on the finish, however, you should apply it using a clean cloth.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

dmr55 dishwasher: dishes not clean

Dishes on top rack are not particularly clean. Food residue is on all dishes. I have cleaned out the sprayer arms and have disassembled and cleaned the circulating pump. No error codes and diagnostic program says all ok. When I manually add additional water the problem is solved. Could the dw not be filling adequately, and how do I solve this problem? Where is the low level sensor?
asked 2 years, 4 months ago
joninrockies
on 24" Dishwasher
0points
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1 answer
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answer 1
I'm sorry to hear you're having this issue. There are several other troubleshooting tips to try besides cleaning the nozzles since the dishwasher's ability to clean also depends on the supplied water pressure and temperature and the detergent used. Please click on the following link to review these tips: http://www.samsung.com/us/support/S...

If the problem persists, your dishwasher may require service to properly diagnose the cause. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you: http://www.samsung.com/us/support/o...

If you prefer to service it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of the service manual.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Rinse aid dispenser

Have model DMT300RFB. Manual says to "pour rinse aid into the opening until the indicator points to "MAX." I cannot see an indicator that will point to the word "MAX". Does this appear after one has poured in the rinse aid? If so, how does it appear?
Thank you.
asked 2 years, 4 months ago
Numbers
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thanks for the question. Please click on the following link then select "Usage ► > "Rinse Refill" Is Displayed" for a picture of the Max Fill Indicator marks in your dishwasher: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

which dishwashers will allow me to use my wood panel

asked 2 years, 4 months ago
jabennett
on 24" Dishwasher
0points
0out of 0found this question helpful.
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answer 1
Thank you for your interest. Samsung refrigerators are not designed for use with wood panels.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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