Search Samsung

Looking for Answers about samsung 24" Dishwasher?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:1)
Dishwashers(Q:14 A:23)
Dryers(Q:40 A:49)
Electric Ranges(Q:82 A:106)
French Door(Q:3 A:4)
Gas Ranges(Q:94 A:120)
Induction(Q:6 A:7)
LCD(Q:3 A:3)
LED Lighting(Q:2 A:3)
Microwaves(Q:112 A:165)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:36 A:65)
UHD TV(Q:38 A:33)
Verizon Wireless(Q:109 A:125)
Washers(Q:19 A:31)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category

Customer Questions & Answers for
24" Dishwasher

Customer Questions & Answers:
84 Questions
 | 
89 Answers

Questions & Answers for samsung 24" Dishwasher

Question

My DMT300RFB/XAA dishwasher will not run a cycle

My dishwasher is 16 months old. When I set it to wash it drains, loads water and then drains again and then the Normal, Heavy, And Quick lights just start to blink and that's it. What error condition is this?
asked 2 years, 9 months ago
jcataline
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your DMT300. If the Normal, Heavy and Quick lights are blinking, this indicates a Low-level water error. With the dishwasher empty, add detergent then try running a cycle. If the problem continues, your dishwasher may require service. Please switch the circuit breaker off for the dishwasher then submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How long from start to finish is the dishwasher running

I had recently bought the samsung the soap dispensor didn't open and it took 3 hours to run the dishwasher is this normal?
asked 4 years, 2 months ago
Anonymous
on 24" Dishwasher
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, it takes 2 to 3 hours, especially with the sanitize option.
answered 4 years, 1 month ago
gmadeb
Northern Ca.
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear of your concerns with your new DMT300 dishwasher. The wash cycle can take anywhere from 81 to 193 minutes depending on which cycle is selected, and wash time may vary depending on the water pressure, drain conditions, and temperature of the supplied water. Please refer to the attached Cycle Chart for more information on cycle selection and estimated wash times.

Following are some troubleshooting tips regarding the soap dispenser:

- Make sure you are not overfilling the soap dispenser. Only fill it up to or below the fill line.
- Check for a build up of soap residue in and around the soap dispenser. If residual soap builds up, it can cause the dispenser door to close improperly or stick. Thoroughly clean the mating surfaces of the dispenser with warm water to remove residual soap build-up.
- If you are using any brand of "Tablet" soap, make sure the tablet is seated properly in the dispenser and the dispenser door closes properly.
- Check the load in the dishwasher. If a utensil is protruding from the rack, it may stick up in front of the dispenser and prevent the dispenser door from opening properly.

If you continue to have trouble with the soap dispenser not opening, please contact Samsung for service through the link below, or call 800-SAMSUNG to speak with an agent who can further assist you.

Online service request link: http://www.samsung.com/us/support/o...

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how long is the quick wash

asked 3 years, 9 months ago
sf3000comcast
94608
on 24" Dishwasher
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
38 minutes
answered 3 years, 7 months ago
onebadgix
Atlanta, Georgia
0points
0out of 0found this answer helpful.
answer 2
The estimated Quick Wash cycle time for the DMT300 is 81 minutes. This time may vary depending on the water pressure, drain conditions, and temperature of the supplied water.

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Length of drain hose?

The installation guide for the DMT300 says the dishwasher "should be installed within 9.8 ft of the sink." However, the drain hose as delivered is only about 5 or 6 feet long. I noticed there is a large loop of what appears to be more drain hose hidden under the insulation on the left side of the dishwasher. Is that spare drain hose that can be pulled out, or must that loop remain as it is for proper operation of the dishwasher? The guide makes no mention of it and I didn't want to pull the drain hose for fear of breaking it.
asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I just installed mine a few weeks ago. The hose wrapped on the back and held by string is all you got. Cut the string and give it ago. Maintain the loop or you will have problems. I used stainless steel flex line for water and it worked great. It's hard to push the unit in and pull out the electric and water at the same time.
Go slow and get a long tool to pull then out as you push in.
answered 3 years, 11 months ago
Barney177
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The loop of hose you're referring to should not be disengaged; it is designed to prevent siphoning when your dishwasher drains. The portion of the drain hose that can be used for installation is approximately 5' long. I would suggest contacting your local home improvement or hardware store for assistance with the parts needed to extend the drain hose, as needed.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Rdgistration

How can one possibly register the dishwasher when the serial number is not located in place where it can easily be found after installation.
asked 3 years, 9 months ago
fmb1
Texas
on 24" Dishwasher
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The serial number is located on the inside of the dishwasher on the left, near the front of the dishwasher.
answered 3 years, 7 months ago
onebadgix
Atlanta, Georgia
0points
0out of 0found this answer helpful.
answer 2
For questions regarding product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how come our dishes will not dry upon completetion of wash?

we waited all night and the inside of the dish washer, including the dishes were still wet.
asked 3 years, 5 months ago
stumper
Toms River N.J. 08753
on 24" Dishwasher
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
We had the same issue because we weren't using the Rinse Aid. Once we started using this the dishes dried properly
answered 3 years, 5 months ago
formersamsungfan
Houston, Texas
-1point
0out of 1found this answer helpful.
answer 2
Thank you for the question. The DMT300 like other Samsung dishwashers uses condensation drying technology, which is very effective in drying most dishes when it's used correctly and operating properly. Condensation drying uses the residual heat on the dishes to evaporate moisture, which saves energy compared to using a heated drying system. Please follow this link then select "Operation ► My Dishwasher Does Not Dry The Dishes Well" for suggestions, such as using a rinse aid, along with a further explanation of how condensation drying works: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is this dishwasher glossy?

My samsung fridge is and wondering if this will match.
asked 4 years, 2 months ago
applianceking
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the DMT300RFB dishwasher does have Samsung's Smooth Black ("glossy") finish.

Thank you for choosing Samsung!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Question about over level water error

I'm getting an an over level water error and can operate the dishwasher only in delicate without getting this error. It's new and I installed myself. What could be the problem?

When using in the delicate, it completes normally and everything looks fine.

However, when starting in other modes, it begins to start but then errors.
asked 4 years, 1 month ago
tthacker
Washington
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMT300RFB. The Over-Level Water Error is a functional error which will require service to determine both what's causing it and how to correct it. To initiate the service process through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

Packaging

This is probably a stupid question but the green mating that is on the DMT300 dishwasher, should it come off or stay on. From my judgment it should stay but I want to make sure because I don't want to ruin the dishwasher.
asked 4 years, 1 month ago
Anonymous
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You're right! The green matting, which is part of the insulation that helps keep the dishwasher whisper-quiet, should be left on the dishwasher when it is installed.

Thank you for the question!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Digital water leakage failure

There was a crack in the drain line of my new dishwasher. Water all over the kitchen and basement. I thought there was a leakage sensor. Did the installer forget something?
asked 4 years ago
Anonymous
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you've had this issue with your dishwasher. If the leak occurred outside of the machine, then the digital leak sensor, which is located at the base of the dishwasher, would not have been able to detect it. I cannot tell you whether this was caused by damage to the drain hose incurred during installation or if there was another cause. I would suggest contacting service for assistance in determining the cause and correcting the issue. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When does my warranty start if my dishwasher was installed 30 days after purchase due to back order?

asked 3 years, 10 months ago
JackieKandGeorgeK
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. For questions regarding product registration and warranties, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

I have a Samsung Dishwasher DMT300RFB/XAA and the Heavy light keeps blinking and my dishwasher isn't working. please advise

asked 3 years, 10 months ago
BOBBY23
home
on 24" Dishwasher
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your DMT300RFB dishwasher. A blinking "Heavy" light indicates a leakage error (see information codes on page 25 of the User Manual). Please close the water supply valve and turn the circuit breaker off, then contact an authorized service agent. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I get replacement wheels for the bottom rack?

Need to know where to get them and price.
asked 3 years, 10 months ago
Garrett4parts
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

heavy and quick lights blinking.

what exactly does this mean?
asked 3 years, 10 months ago
bilbeyda
romeo, mi
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMT300RFB dishwasher. The "Heavy" and "Quick" blinking lights indicates an Over-level water functional error. Samsung recommends closing the water supply valve and switcing the dishwasher's circuit breaker switch to Off, then contacting an authorized Samsung service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dispenser light will not go out.

The rinse aid dispenser is full, but the light remains on.
asked 3 years, 10 months ago
Houston
Houston, TX
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the Rinse Aid indicator light remains lit after refilling the dispenser and turning the knob to lock it into place, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is the dishwasher detergent dispenser not opening

asked 3 years, 9 months ago
LeAnn
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the detergent dispenser door on your DMT300 dishwasher is not opening, please check the following:

- Make sure you are not overfilling the soap dispenser; only fill it up to or below the fill line.
- Check for soap residue around the edges of the soap dispenser, including the dispenser door and lock. Thoroughly clean all mating surfaces with warm water to remove any residual soap build-up which could cause the door to stick closed.
- If you are using "tablet" soap, make sure the tablet is seated properly in the dispenser so the door closes properly.
- Check the load in the dishwasher to make sure there are no utensils or other items protruding that could be preventing the door from opening.

If none of these tips resolve the issue for you, your dishwasher will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the detergent powder clump up during wash cycle?

Detergent or detergent mini sac is placed in the dispenser and cover is then closed. A wash cycle is selected and start button is pressed. When wash is finished and the door is opened, the dispenser cover is opened but the detergent is still present and clumped or the sac has not been used. How can this be fixed?
asked 3 years, 9 months ago
Ecrosby01
NY
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the detergent is not dispensing or dissolving properly during the dishwashing cycle, please check the following:

- Make sure you are not overfilling the soap dispenser; only fill it up to or below the fill line.
- Check for soap residue around the edges of the soap dispenser, including the dispenser door and lock. Thoroughly clean all mating surfaces with warm water to remove any residual soap build-up which could cause the door to stick closed and not open at the appropriate time during the cycle.
- When using "tablet" soap, make sure the tablet is seated properly in the dispenser so the door closes properly.
- Check the load in the dishwasher to make sure there are no utensils or other items protruding that could be preventing the door from opening, or blocking the hot water from reaching the dispenser.
- For best performance, make sure the supplied water is at the highest recommended temperature to dissolve detergent, especially tablets (but no higher than 120°F if there are children in the household to avoid scalding) and water pressure (20~120 psi).

If none of these tips resolve the issue for you, your dishwasher may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I get a complete installation guide for the DMT300RFB dishwasher

I need this asap.
asked 3 years, 9 months ago
belve67
TIgard Oregon
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the link below for installation instructions for your DMT300RFB dishwasher: http://ars.samsung.com/customer/usa...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I broke a glass in the dishwasher. Should I avoid using dishwasher until I remove the motor screen and clean any glass that may be in there?

If I need to clean under the motor cover, is it difficult to do this or should I call a repairman?
asked 3 years, 7 months ago
chefntots
Oregon
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Definitely remove the glass. I just did this 5 minutes ago and it is very easy.

1st Step: FLIP THE CIRCUIT BREAKER TO TURN OFF POWER TO THE DISHWASHER!

There are 12 phillip screws on the base but only 10 will remove the base. The 2 innermost screws in the middle are necessary to remove the base. Once you remove them all, the base cover can be lifted up. Note that the silver base with holes and slots will also lift up as it is attached to the plastic piece containing the screws you just removed. Be careful not to cut yourself on the silver piece like I did. :(

Once the base is up, remove the broken glass. Before reinstalling the base, make sure that all rubber seals are back in place. Reinstall the the base cover in the reverse. I hand placed the screws in the base and screwed them down on opposite sides of each other to make sure they screw down evenly. Finally, turn the power back on and get those dirty dishes cleaned!

I hope this helps!
answered 3 years, 7 months ago
onebadgix
Atlanta, Georgia
0points
0out of 0found this answer helpful.
Question

IS there an internal water heater?? Dishwasher DMT300RFB

Supplying the DW wih 140deg water, after warming up the lines at the sink/supply, but still getting MAYBE 80deg temp from the cancel/drain cycle, (I used it to measure the water temp coming back to the drain.) I think the stanless steel enclosure cools down the water quicker than my previous plastic DW?
asked 3 years, 7 months ago
BobKath
NH
on 24" Dishwasher
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The DMT300RFB does have an internal heater which heats the water as needed to achieve the goal temperatures as stated in the Cycle Chart, which can be found on page 22 of your User Manual. It is also true that the stainless steel tub of the dishwasher helps to cool the water after it evaporates off of the hot dishes, then condenses on the walls and drains out the bottom. This is an important aspect of the DMT300's condensation drying system.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
1 2 3 4 5 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.