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Customer Questions & Answers for
samsung 24" Dishwasher

Customer Questions & Answers:
84 Questions
 | 
89 Answers

Questions & Answers for samsung 24" Dishwasher

Question

My DMT300RFB/XAA dishwasher will not run a cycle

My dishwasher is 16 months old. When I set it to wash it drains, loads water and then drains again and then the Normal, Heavy, And Quick lights just start to blink and that's it. What error condition is this?
asked 2 years, 8 months ago
jcataline
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your DMT300. If the Normal, Heavy and Quick lights are blinking, this indicates a Low-level water error. With the dishwasher empty, add detergent then try running a cycle. If the problem continues, your dishwasher may require service. Please switch the circuit breaker off for the dishwasher then submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How long from start to finish is the dishwasher running

I had recently bought the samsung the soap dispensor didn't open and it took 3 hours to run the dishwasher is this normal?
asked 4 years, 1 month ago
Anonymous
on 24" Dishwasher
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2 answers
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answer 1
Yes, it takes 2 to 3 hours, especially with the sanitize option.
answered 4 years ago
gmadeb
Northern Ca.
0points
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answer 2
I'm sorry to hear of your concerns with your new DMT300 dishwasher. The wash cycle can take anywhere from 81 to 193 minutes depending on which cycle is selected, and wash time may vary depending on the water pressure, drain conditions, and temperature of the supplied water. Please refer to the attached Cycle Chart for more information on cycle selection and estimated wash times.

Following are some troubleshooting tips regarding the soap dispenser:

- Make sure you are not overfilling the soap dispenser. Only fill it up to or below the fill line.
- Check for a build up of soap residue in and around the soap dispenser. If residual soap builds up, it can cause the dispenser door to close improperly or stick. Thoroughly clean the mating surfaces of the dispenser with warm water to remove residual soap build-up.
- If you are using any brand of "Tablet" soap, make sure the tablet is seated properly in the dispenser and the dispenser door closes properly.
- Check the load in the dishwasher. If a utensil is protruding from the rack, it may stick up in front of the dispenser and prevent the dispenser door from opening properly.

If you continue to have trouble with the soap dispenser not opening, please contact Samsung for service through the link below, or call 800-SAMSUNG to speak with an agent who can further assist you.

Online service request link: http://www.samsung.com/us/support/o...

- Ms. Samsung
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answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Rdgistration

How can one possibly register the dishwasher when the serial number is not located in place where it can easily be found after installation.
asked 3 years, 8 months ago
fmb1
Texas
on 24" Dishwasher
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2 answers
Answers
answer 1
The serial number is located on the inside of the dishwasher on the left, near the front of the dishwasher.
answered 3 years, 6 months ago
onebadgix
Atlanta, Georgia
0points
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answer 2
For questions regarding product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Length of drain hose?

The installation guide for the DMT300 says the dishwasher "should be installed within 9.8 ft of the sink." However, the drain hose as delivered is only about 5 or 6 feet long. I noticed there is a large loop of what appears to be more drain hose hidden under the insulation on the left side of the dishwasher. Is that spare drain hose that can be pulled out, or must that loop remain as it is for proper operation of the dishwasher? The guide makes no mention of it and I didn't want to pull the drain hose for fear of breaking it.
asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
0points
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2 answers
Answers
answer 1
I just installed mine a few weeks ago. The hose wrapped on the back and held by string is all you got. Cut the string and give it ago. Maintain the loop or you will have problems. I used stainless steel flex line for water and it worked great. It's hard to push the unit in and pull out the electric and water at the same time.
Go slow and get a long tool to pull then out as you push in.
answered 3 years, 10 months ago
Barney177
0points
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answer 2
Thank you for the question. The loop of hose you're referring to should not be disengaged; it is designed to prevent siphoning when your dishwasher drains. The portion of the drain hose that can be used for installation is approximately 5' long. I would suggest contacting your local home improvement or hardware store for assistance with the parts needed to extend the drain hose, as needed.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how come our dishes will not dry upon completetion of wash?

we waited all night and the inside of the dish washer, including the dishes were still wet.
asked 3 years, 4 months ago
stumper
Toms River N.J. 08753
on 24" Dishwasher
0points
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2 answers
Answers
answer 1
We had the same issue because we weren't using the Rinse Aid. Once we started using this the dishes dried properly
answered 3 years, 4 months ago
formersamsungfan
Houston, Texas
-1point
0out of 1found this answer helpful.
answer 2
Thank you for the question. The DMT300 like other Samsung dishwashers uses condensation drying technology, which is very effective in drying most dishes when it's used correctly and operating properly. Condensation drying uses the residual heat on the dishes to evaporate moisture, which saves energy compared to using a heated drying system. Please follow this link then select "Operation ► My Dishwasher Does Not Dry The Dishes Well" for suggestions, such as using a rinse aid, along with a further explanation of how condensation drying works: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

how long is the quick wash

asked 3 years, 8 months ago
sf3000comcast
94608
on 24" Dishwasher
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2 answers
Answers
answer 1
38 minutes
answered 3 years, 6 months ago
onebadgix
Atlanta, Georgia
0points
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answer 2
The estimated Quick Wash cycle time for the DMT300 is 81 minutes. This time may vary depending on the water pressure, drain conditions, and temperature of the supplied water.

Thank you for the question,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Question about over level water error

I'm getting an an over level water error and can operate the dishwasher only in delicate without getting this error. It's new and I installed myself. What could be the problem?

When using in the delicate, it completes normally and everything looks fine.

However, when starting in other modes, it begins to start but then errors.
asked 4 years ago
tthacker
Washington
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMT300RFB. The Over-Level Water Error is a functional error which will require service to determine both what's causing it and how to correct it. To initiate the service process through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

Digital water leakage failure

There was a crack in the drain line of my new dishwasher. Water all over the kitchen and basement. I thought there was a leakage sensor. Did the installer forget something?
asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you've had this issue with your dishwasher. If the leak occurred outside of the machine, then the digital leak sensor, which is located at the base of the dishwasher, would not have been able to detect it. I cannot tell you whether this was caused by damage to the drain hose incurred during installation or if there was another cause. I would suggest contacting service for assistance in determining the cause and correcting the issue. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When does my warranty start if my dishwasher was installed 30 days after purchase due to back order?

asked 3 years, 9 months ago
JackieKandGeorgeK
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the question. For questions regarding product registration and warranties, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

why is the dishwasher detergent dispenser not opening

asked 3 years, 9 months ago
LeAnn
on 24" Dishwasher
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1 answer
Answers
answer 1
If the detergent dispenser door on your DMT300 dishwasher is not opening, please check the following:

- Make sure you are not overfilling the soap dispenser; only fill it up to or below the fill line.
- Check for soap residue around the edges of the soap dispenser, including the dispenser door and lock. Thoroughly clean all mating surfaces with warm water to remove any residual soap build-up which could cause the door to stick closed.
- If you are using "tablet" soap, make sure the tablet is seated properly in the dispenser so the door closes properly.
- Check the load in the dishwasher to make sure there are no utensils or other items protruding that could be preventing the door from opening.

If none of these tips resolve the issue for you, your dishwasher will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the detergent powder clump up during wash cycle?

Detergent or detergent mini sac is placed in the dispenser and cover is then closed. A wash cycle is selected and start button is pressed. When wash is finished and the door is opened, the dispenser cover is opened but the detergent is still present and clumped or the sac has not been used. How can this be fixed?
asked 3 years, 9 months ago
Ecrosby01
NY
on 24" Dishwasher
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1 answer
Answers
answer 1
If the detergent is not dispensing or dissolving properly during the dishwashing cycle, please check the following:

- Make sure you are not overfilling the soap dispenser; only fill it up to or below the fill line.
- Check for soap residue around the edges of the soap dispenser, including the dispenser door and lock. Thoroughly clean all mating surfaces with warm water to remove any residual soap build-up which could cause the door to stick closed and not open at the appropriate time during the cycle.
- When using "tablet" soap, make sure the tablet is seated properly in the dispenser so the door closes properly.
- Check the load in the dishwasher to make sure there are no utensils or other items protruding that could be preventing the door from opening, or blocking the hot water from reaching the dispenser.
- For best performance, make sure the supplied water is at the highest recommended temperature to dissolve detergent, especially tablets (but no higher than 120°F if there are children in the household to avoid scalding) and water pressure (20~120 psi).

If none of these tips resolve the issue for you, your dishwasher may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I get a complete installation guide for the DMT300RFB dishwasher

I need this asap.
asked 3 years, 8 months ago
belve67
TIgard Oregon
on 24" Dishwasher
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1 answer
Answers
answer 1
Please click on the link below for installation instructions for your DMT300RFB dishwasher: http://ars.samsung.com/customer/usa...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a Samsung Dishwasher DMT300RFB/XAA and the Heavy light keeps blinking and my dishwasher isn't working. please advise

asked 3 years, 9 months ago
BOBBY23
home
on 24" Dishwasher
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your DMT300RFB dishwasher. A blinking "Heavy" light indicates a leakage error (see information codes on page 25 of the User Manual). Please close the water supply valve and turn the circuit breaker off, then contact an authorized service agent. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the dishwasher is not turning from wash to dry

please respond asap
asked 3 years, 5 months ago
marfinn2
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the question. Please refer to the Troubleshooting Guide through the link below, then select Operation ► Dishwasher Cycle Progress Lights (DMT300) to determine whether the progress lights on your dishwasher are functioning properly: http://support-us.samsung.com/cyber...

If after reviewing this article your dishwasher still isn't functioning correctly, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

With my DMT300 Series Dishwasher, the manual is not clear about how to fill the rinse aid dispenser.

There are two openings. Which one? What indicator are you talking about? The dial is pointing to 3. I don't see a second indicator, just the word "MAX". Please advise.
asked 3 years, 5 months ago
Edward1642
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
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answer 1
For additional instructions on how to use the Rinse Aid dispenser in the DMT300RFB, please click on the link below then select Operation ► "Rinse Refill" Is Displayed: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The soap dispensing door fails to open during the wash/dry/ cycles on Model #DMT300 Series Dishwasher, how do I proceed?

asked 3 years, 5 months ago
hilborn
Baxter, MN
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
There are several factors that could cause the dispenser door on your DMT300RFB to stick. Please click on the link below to open the Troubleshooting Guide, then select Operation ► Detergent Is Not Dispensing Properly: http://support-us.samsung.com/cyber...

I hope this helps!
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my dishwasher wont dry it just keeps washing what to do

asked 3 years, 5 months ago
colasis77
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for the question. Please refer to the cycle chart below for estimated total cycle times, keeping in mind that the actual time may vary depending on which cycle and options are selected, water pressure, drain conditions, and temperature of the supplied water.

In addition to this information, please refer to the Troubleshooting Guide for updated progress light information for the DMT300; follow the link below, then select Operation ► Dishwasher Cycle Progress Lights (DMT300): http://support-us.samsung.com/cyber...

If, after reviewing this information, you are still concerned that your dishwasher is not progressing properly, please call 800-SAMSUNG to speak to an agent who will be happy to assist you further.

- Ms. Samsung
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answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

If I open dishwasher and forget to push pause will it start over at beginning of cylce or resume?

asked 3 years, 4 months ago
jasmine7
CA
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for the question. The cycle should resume where it left off approximately 5 seconds after closing the door to the DMT300.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

have a mildew problem

under door, very dark with bad dirt, mildew
asked 3 years, 3 months ago
bobd1
30080 USA
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you have mildew under the door of your DMT300. Samsung recommends cleaning the inside of the washer periodically by wiping it down and running empty cycles with detergent and the sanitize option, or with a glass of vinegar placed upright in the lower rack toward the end of the cycle to remove odors (see page 20 of the User Manual). However, this will not necessarily clean the edges of the door, where moisture and spills can invite mildew to grow. I would suggest wiping the area under the door and around the edges with a cleaning solution as part of your regular maintenance routine.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

Is there any way to make the clean light stay on until the door is opened?

The clean light goes off when the power shuts off after cleaning. No one ever knows if the dishwasher has been run or not.
asked 3 years, 7 months ago
atcpair
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for the question. The Clean indicator light should remain on for 10 minutes after the cycle is complete, then shuts off automatically. It is not possible to alter this program so the Clean light stays on indefinitely.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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