I'm sorry to hear of your concerns with your new DMT300 dishwasher. The wash cycle can take anywhere from 81 to 193 minutes depending on which cycle is selected, and wash time may vary depending on the water pressure, drain conditions, and temperature of the supplied water. Please refer to the attached Cycle Chart for more information on cycle selection and estimated wash times.
Following are some troubleshooting tips regarding the soap dispenser:
- Make sure you are not overfilling the soap dispenser. Only fill it up to or below the fill line.
- Check for a build up of soap residue in and around the soap dispenser. If residual soap builds up, it can cause the dispenser door to close improperly or stick. Thoroughly clean the mating surfaces of the dispenser with warm water to remove residual soap build-up.
- If you are using any brand of "Tablet" soap, make sure the tablet is seated properly in the dispenser and the dispenser door closes properly.
- Check the load in the dishwasher. If a utensil is protruding from the rack, it may stick up in front of the dispenser and prevent the dispenser door from opening properly.
If you continue to have trouble with the soap dispenser not opening, please contact Samsung for service through the link below, or call 800-SAMSUNG to speak with an agent who can further assist you.
Online service request link: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 5 months ago