Looking for Answers about samsung 24" Dishwasher?

I'm sorry to hear of your concerns with your new DMT300 dishwasher. The wash cycle can take anywhere from 81 to 193 minutes depending on which cycle is selected, and wash time may vary depending on the water pressure, drain conditions, and temperature of the supplied water. Please refer to the attached Cycle Chart for more information on cycle selection and estimated wash times.

Following are some troubleshooting tips regarding the soap dispenser:

- Make sure you are not overfilling the soap dispenser. Only fill it up to or below the fill line.
- Check for a build up of soap residue in and around the soap dispenser. If residual soap builds up, it can cause the dispenser door to close improperly or stick. Thoroughly clean the mating surfaces of the dispenser with warm water to remove residual soap build-up.
- If you are using any brand of "Tablet" soap, make sure the tablet is seated properly in the dispenser and the dispenser door closes properly.
- Check the load in the dishwasher. If a utensil is protruding from the rack, it may stick up in front of the dispenser and prevent the dispenser door from opening properly.

If you continue to have trouble with the soap dispenser not opening, please contact Samsung for service through the link below, or call 800-SAMSUNG to speak with an agent who can further assist you.

Online service request link: http://www.samsung.com/us/support/o...

- Ms. Samsung

The serial number is located on the inside of the dishwasher on the left, near the front of the dishwasher.

Thank you for the question. The DMT300 like other Samsung dishwashers uses condensation drying technology, which is very effective in drying most dishes when it's used correctly and operating properly. Condensation drying uses the residual heat on the dishes to evaporate moisture, which saves energy compared to using a heated drying system. Please follow this link then select "Operation ► My Dishwasher Does Not Dry The Dishes Well" for suggestions, such as using a rinse aid, along with a further explanation of how condensation drying works: http://support-us.samsung.com/cyber...

- Ms. Samsung

Thank you for the question. The loop of hose you're referring to should not be disengaged; it is designed to prevent siphoning when your dishwasher drains. The portion of the drain hose that can be used for installation is approximately 5' long. I would suggest contacting your local home improvement or hardware store for assistance with the parts needed to extend the drain hose, as needed.

- Ms. Samsung

38 minutes

I'm sorry to hear you're having this issue with your DMT300RFB. The Over-Level Water Error is a functional error which will require service to determine both what's causing it and how to correct it. To initiate the service process through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you've had this issue with your dishwasher. If the leak occurred outside of the machine, then the digital leak sensor, which is located at the base of the dishwasher, would not have been able to detect it. I cannot tell you whether this was caused by damage to the drain hose incurred during installation or if there was another cause. I would suggest contacting service for assistance in determining the cause and correcting the issue. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for the question. For questions regarding product registration and warranties, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

Please click on the link below for installation instructions for your DMT300RFB dishwasher: http://ars.samsung.com/customer/usa...

Thank you,
Ms. Samsung

If the detergent dispenser door on your DMT300 dishwasher is not opening, please check the following:

- Make sure you are not overfilling the soap dispenser; only fill it up to or below the fill line.
- Check for soap residue around the edges of the soap dispenser, including the dispenser door and lock. Thoroughly clean all mating surfaces with warm water to remove any residual soap build-up which could cause the door to stick closed.
- If you are using "tablet" soap, make sure the tablet is seated properly in the dispenser so the door closes properly.
- Check the load in the dishwasher to make sure there are no utensils or other items protruding that could be preventing the door from opening.

If none of these tips resolve the issue for you, your dishwasher will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

If the detergent is not dispensing or dissolving properly during the dishwashing cycle, please check the following:

- Make sure you are not overfilling the soap dispenser; only fill it up to or below the fill line.
- Check for soap residue around the edges of the soap dispenser, including the dispenser door and lock. Thoroughly clean all mating surfaces with warm water to remove any residual soap build-up which could cause the door to stick closed and not open at the appropriate time during the cycle.
- When using "tablet" soap, make sure the tablet is seated properly in the dispenser so the door closes properly.
- Check the load in the dishwasher to make sure there are no utensils or other items protruding that could be preventing the door from opening, or blocking the hot water from reaching the dispenser.
- For best performance, make sure the supplied water is at the highest recommended temperature to dissolve detergent, especially tablets (but no higher than 120°F if there are children in the household to avoid scalding) and water pressure (20~120 psi).

If none of these tips resolve the issue for you, your dishwasher may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Thank you for the question. Please refer to the Troubleshooting Guide through the link below, then select Operation ► Dishwasher Cycle Progress Lights (DMT300) to determine whether the progress lights on your dishwasher are functioning properly: http://support-us.samsung.com/cyber...

If after reviewing this article your dishwasher still isn't functioning correctly, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung

For additional instructions on how to use the Rinse Aid dispenser in the DMT300RFB, please click on the link below then select Operation ► "Rinse Refill" Is Displayed: http://support-us.samsung.com/cyber...

- Ms. Samsung

There are several factors that could cause the dispenser door on your DMT300RFB to stick. Please click on the link below to open the Troubleshooting Guide, then select Operation ► Detergent Is Not Dispensing Properly: http://support-us.samsung.com/cyber...

I hope this helps!
Ms. Samsung

I'm sorry to hear you have mildew under the door of your DMT300. Samsung recommends cleaning the inside of the washer periodically by wiping it down and running empty cycles with detergent and the sanitize option, or with a glass of vinegar placed upright in the lower rack toward the end of the cycle to remove odors (see page 20 of the User Manual). However, this will not necessarily clean the edges of the door, where moisture and spills can invite mildew to grow. I would suggest wiping the area under the door and around the edges with a cleaning solution as part of your regular maintenance routine.

Thank you,
Ms. Samsung

Pressing the Power button will cause the dishwasher to display the last cycle completed, but will not allow you to start where you left off if the cycle had been interrupted. The Power button is the only one that can be selected when Child Lock is activated, so this would not prevent the dishwasher from being turned on or off during a cycle.

- Ms. Samsung

Yes, the DMT300RFB dishwasher does have Samsung's Smooth Black ("glossy") finish.

Thank you for choosing Samsung!
Ms. Samsung

You're right! The green matting, which is part of the insulation that helps keep the dishwasher whisper-quiet, should be left on the dishwasher when it is installed.

Thank you for the question!
Ms. Samsung

The DMT300 does not have the Delay Start option. If this feature is important to you, you may want to consider the DMR78 model.

Thank you for the question,
Ms. Samsung

Thank you for the question. Please refer to the cycle chart below for estimated total cycle times, keeping in mind that the actual time may vary depending on which cycle and options are selected, water pressure, drain conditions, and temperature of the supplied water.

In addition to this information, please refer to the Troubleshooting Guide for updated progress light information for the DMT300; follow the link below, then select Operation ► Dishwasher Cycle Progress Lights (DMT300): http://support-us.samsung.com/cyber...

If, after reviewing this information, you are still concerned that your dishwasher is not progressing properly, please call 800-SAMSUNG to speak to an agent who will be happy to assist you further.

- Ms. Samsung