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Most Recent Questions
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Customer Questions & Answers for
samsung 24" Dishwasher

Customer Questions & Answers:
136 Questions
 | 
172 Answers

Questions & Answers for samsung 24" Dishwasher

Question

Mold inside door and on water spinner and bottom

I have been noticing mold (black stuff) surrounding the edges of the dishwasher detergent and rinse agent holder. Way before this I would notice how the whole machine smelled bad if we didn't run it for a few days with just a few items in it. Then recently I see mold on the water sprayer under the top rack and on the water spots on the bottom. My husband wipes these off, but without an element in these newer models I don't think the water is getting hot enough to kill everything. Is there a function I need to do to clean it? I don't like the idea of water coming through the sprayer on the top rack throwing mold spores on all my glasses, dishes and flatware. Any suggestions?
asked 1 year ago
SheilaWO
Lilburn, GA 30047
on 24" Dishwasher
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Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=350979&modelname=DMR78AHS&modelcode=DMR78AHS%2FXAA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Broken plastic parts

The upper basket has a plastic locking units on each side, that adjust the level, they both have lost all the tabs that hold them in place, real poor part material, I need both, These tabs started to break off after very short time of use, where do I buy them? Or will you send me some?
I live at zip code 04847 or 04841. Maine USA
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User submitted image
asked 1 year, 3 months ago
Samyodle
Hope, Maine, USA
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Object stuck in food disposal - makes loud noise when disposal runs

Are there any instructions on how to clear out the object?
asked 1 year, 6 months ago
mbeck007
Los Angeles, CA, USA
on 24" Dishwasher
0points
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2 answers
Answers
answer 1
YOU WILL NEED A SERVICE REP. TO GET THE PLASTIC STUCK IN DRAIN FROM YOUR UPPER RACKS THAT BREAK OFF. THEY USED CHEAP PLASTIC HOLDERS ON UPPER RACK THAT BREAK OFF AFTER TIME.
answered 1 year, 6 months ago
GARYUNHAPPY
FLORAL CITY,FL
0points
0out of 0found this answer helpful.
answer 2
Hi!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech75
0points
0out of 0found this answer helpful.
Question

keep getting error 9E after some water runs in DW.

checked all lines and no reason for Low Water level. what would cause this error?
asked 1 year, 7 months ago
bichome
Sioux Falls, SD, USA
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

HE code flashing...again...

Less than two years after we purchased this dishwasher, the HE code started flashing and the heating element (I believe) had to be replaced. Two days ago the HE code started flashing again. It started directly after our power was knocked out by a car accident, and I didn't know if that would have caused a short, or if there was a way to reset the dishwasher, or if it would actually need to be replaced again. I tried to run it without dishes in it, and that didn't change anything. I'm very disappointed, as EVERY appliance we own is Samsung, and this is the only lemon. It's been one problem after the other, and if it does need service we will be replacing it with a non-Samsung version.
asked 1 year, 9 months ago
Acelenasse
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.The solution would be to insert detergent without loading dishes and run a cycle. As you have already tried this, I'm very sorry; it seems that your device may need servicing. Please disconnect it from the circuit breaker and complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

WHERE CAN I GET A PARTS DIAGRAM FOR THIS DISHWASHER?

asked 1 year, 9 months ago
WOODCHOPPER
WEST TEXAS
on 24" Dishwasher
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1 answer
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answer 1
Thank you for contacting Samsung. You can find all the parts and accessories, including the service manual, to your product here: http://www.samsungparts.com/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Replacement parts

I need to replace the plastic piece that goes on the top rack. It has 6 "clips" that hold it in place and all of mine are broken off on one side and the other has one or two.

I'm including a photo of the broken piece and the one still attached, but having the same problem. Also, one that will show you the dishwasher is practically new.

It is only my husband and me, so our usage is probably below average. It bothers me that a dishwasher costing over $1,000 has such poorly made parts. Mine is only 2 years old...

Thank you,

Lynne Woodson
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User submitted image
asked 1 year, 10 months ago
woodsonhouse
tennessee
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The replacement part you seek can be purchased via the link below.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DD97-00120A.aspx?model=DMR78AHS/XAA

Thank you for contacting Samsung!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I have a PE error code.on a DMR78AHS DISHWASHER..dishwasher do not turn on

asked 1 year, 10 months ago
DAVID65
NY
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's a list of error codes and the related troubleshooting to assist you: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=350954&modelname=DMR78AHS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Have the plastic tabs on the upper rack adjuster been improved since 2010?

We are replacing this dishwasher because it is under warranty and the upper rack adjuster has broken 4 times since we purchased it. I would like to replace it with the same as it matches my other kitchen appliances. If this problem still exists, do you recommend another model that does not have this problem with similar specs?
Thank you.
asked 1 year, 10 months ago
GrammyFtL
Fort Lauderdale, FL, USA
on 24" Dishwasher
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1 answer
Answers
answer 1
They have changed but not improved enough! The tabs that hold the upper rack broke on both sides within the first year. One time the plastic parts blocked the drain and required a service call. We ordered and replaced both of them and noticed that there was a small plastic strut on the side of the tabs that was not on the original. We thought that the problem of breaking tabs had now been solved. Today I pulled out the upper rack and it fell on one side. The two bottom tabs had broken off! Here we go again!
answered 1 year, 10 months ago
BinTexas
Dallas, TX, USA
0points
0out of 0found this answer helpful.
Question

buzzing

my dishwasher is making a buzzing noise.
asked 1 year, 10 months ago
jrfiske
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident home appliance expert and he says if the buzzing could also be described as a grinding sound, it means that something is most likely caught in the sump and this would require service.

http://www.samsung.com/us/support/service/request

If you have any additional feedback you can provide on this issue, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Bracket tabs causing grinding noise?

I have noticed that several people have mentioned that the pieces of the bracket tabs that break off easily can cause a grinding noise in the dishwasher. I am having this issue - my left bracket has no tabs left and I have a terrible grinding noise. I do not want to pay for a technician to come out and fish these out of the dishwasher. It just doesn't seem fair to give Samsung more money to fix damage caused by their own design flaw. Does anyone think I can find the tab pieces on my own and silence the dishwasher?
asked 2 years ago
elaineb
Dublin, OH, USA
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thank you for your question. Trying to fix this problem yourself will void your warranty because of where you need to access and clean out. If you want the technician to come out instead, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

9E error

We continue to get the 9E error on our dishwasher that is less than 2 years old. When I asked about his previously, it was suggested that I try running the dishwasher empty. That works. It repeatedly works. With no dishes everything is fine. With dishes, we get the error. Why is this happening? Are we wrong to assume that we can put dishes in the dishwasher?
asked 2 years, 3 months ago
elaineb
Dublin, OH, USA
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm sorry to hear you're continuing to receive an error code on your dishwasher. If the error code returns after you've followed the suggested troubleshooting, service will be necessary to determine the cause and find a solution. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the date of Manufacture of this dishwasher?

asked 2 years, 4 months ago
DonC66
Louisiana, USA
on 24" Dishwasher
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1 answer
Answers
answer 1
Please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who can help determine the manufacture date of your DMR78 dishwasher.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We keep getting a 9E error on our machine. This stops the cycle and is becoming a major problem.

We keep getting a 9E error on our machine. This stops the cycle and has become a major problem. How can this be resolved? This machine is less than 2 years old.
asked 2 years, 5 months ago
elaineb
Dublin, OH, USA
on 24" Dishwasher
0points
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2 answers
Answers
answer 1
I am having the same issue. I found that a gasket in the bottom of the dishwash that was factory installed is too large and is allowing water to seep into the drain system. Again Samsung wants to do nothing to a dishwasher that is 6 months out of warranty and poorly built. I should have gone with the American product that costs half as much and has a drying system that actually got the plastic dry.
answered 2 years, 3 months ago
Anotherannoyedcustomer
+1point
1out of 1found this answer helpful.
answer 2
I'm sorry to hear you're receiving a 9E error code on your DMR78 dishwasher. This code indicates a Low Water Level error. Try running a cycle with detergent but no dishes. If the code returns, service may be necessary to determine the cause and correct it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

We have a 3 month old Samsung DMT300 dishwasher. It has started making a constant buzzing noise when running. What is causing this, and how do I get

asked 2 years, 6 months ago
buy14u
fort collins, co
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your DMT300. Please check the installation, door seals, kick plate, and water spray arms inside the dishwasher to determine if a part has become loose and is vibrating. If the buzzing is accompanied by flashing lights on the control panel, please refer to the list of Information Codes on page 25 of the user manual. If you're still unable to locate the source of the buzzing and it is not related to an Information Code, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I ran my diswasher and the door to the soap dispenser was still closed when cycle finished and soap still in dispenser

What can I do? I have had this dishwasher for 2 years, have had to replace the pump twice and the motherboard
once. Now what do I do to fix this issue?
asked 2 years, 6 months ago
mommydma
indiana
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please click on the following link for troubleshooting assistance to help resolve the detergent drawer not opening: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Door hits the floor

My door spring(s) no longer hold the door up. How do I fix this?
asked 2 years, 6 months ago
chuckthemech
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear the door springs in your DMR78 are not working properly. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What can I do about "over-water error" - dishwasher

Model - DMT400RH

Getting this error every other wash (literally, have been tracking for weeks). I know the manual says to call service, but I am hoping there is something i can do first.
asked 2 years, 6 months ago
yoeye
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The water level error is one that should be serviced by a technician to ensure the cause is properly diagnosed. For assistance locating an authorized service center in your area, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Have there been any recalls on parts? What are you doing about the low quality of plastic that is used inside?

Several of the plastic pieces that hold the racks in place have broken off...some have gone into the drain area and have caused a grinding noise....small but important pieces. If one more small part comes off the piece that holds my upper rack, it will no longer remain attached on the left side!!!!
asked 2 years, 6 months ago
linda213
RI
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your dishwasher. For information and availability of replacement parts, please visit SamsungParts.com or call 800-627-4368. For further assistance, you can also reach out to our Call Center at 800-SAMSUNG.

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how can I lower the temperature so the dishwasher doesn't melt plastic items?

I do not have the unit on sanitize.
asked 2 years, 6 months ago
davebra
Santa Clara, CA
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for the question. Please refer to the Cycle Chart in the user manual for the temperature ranges during different portions of each cycle, and select the appropriate setting for the items you're washing. It may also help to protect particularly sensitive items by placing them on the top rack, and check the care instructions for the items you're washing to make sure they're dishwasher-safe.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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