Looking for Answers about samsung 24" Dishwasher?

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I'm sorry to hear you're receiving a 9E error code on your DMR78 dishwasher. This code indicates a Low Water Level error. Try running a cycle with detergent but no dishes. If the code returns, service may be necessary to determine the cause and correct it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

You can order them from Samsung or any appliance parts store. Better order a boat load-They break every 3-4 months!

YOU WILL NEED A SERVICE REP. TO GET THE PLASTIC STUCK IN DRAIN FROM YOUR UPPER RACKS THAT BREAK OFF. THEY USED CHEAP PLASTIC HOLDERS ON UPPER RACK THAT BREAK OFF AFTER TIME.

Please try the following steps to set up the Delay Start on your DMR78AHS dishwasher. If, after following these instructions, you are still unable to use the Delay Start option, please call (800) SAMSUNG for assistance.

Select the desired Cycle and Options for the load. Press the Delay button until the desired time is reached (i.e. 2H, 3H) in one-hour increments for up to 24 hours. The Delay indicator and the display will flash. Press the Start/Cancel button to begin counting down the delay time. The cycle should automatically start as soon as the time expires.
To cancel a delay, press the Delay button during the count-down process.
To cancel a delay and a cycle, press Start/Cancel once to drain and turn off the dishwasher or Press Start/Cancel twice to turn dishwasher off without draining. Note that you can select options (Sanitize, or Delay Start) before starting a cycle; but if you change the cycle after selecting an option, the original cycle is reset.

- Ms. Samsung

Each cycle in the DMR78AHS is programmed to release detergent and vary the water temperature to optimize cleaning performance and energy efficiency. Details are available on page 22 of the User Manual, which can be downloaded from this website. Thank you for the question.

- Ms. Samsung

I'm sorry to hear you're experiencing this issue with your new dishwasher. Since you've already checked to make sure the drain is not clogged and the hose is straight, I would suggest you disconnect the dishwasher and schedule service. You could either contact your retailer, submit an online service request with Samsung through the link below, or call 800-SAMSUNG to speak with an agent who would be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear you're having this issue. It is possible that soap residue has built up in the dispenser, preventing it from opening automatically during the wash cycle. I would suggest rinsing the dispenser out with warm water. Additional troubleshooting suggestions are available through this link, then select Operation > Detergent Is Not Dispensing Properly: http://support-us.samsung.com/cyber...

If these suggestions do not correct the issue, your dishwasher may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear your floor model did not come with a kickplate. Please call 800-SAMSUNG to speak with an agent who can instruct you on how to order a kickplate, and also determine whether there are other parts you may need.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. I would suggest contacting 800-SAMSUNG to speak with an agent who can help you set up a service call or troubleshoot, if possible.

- Ms. Samsung

I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who can help determine whether service is necessary, as well as schedule a service call for you.

- Ms. Samsung

Thank you for the question. As an alloy, stainless steel uses a combination of different types of metal. Though many stainless steel kitchen appliances are made of non-magnetic stainless steel, those that are magnetic likely use a grade of stainless that contains less nickel, which is a common non-magnetic component.

- Ms. Samsung

I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

I'm not sure what you mean to do by "resetting" the dishwasher. If you've selected options and wish to clear them and "reset" the controls, you can simply select another cycle. If you wish to "reset" the power, you can cycle your circuit breaker off then on again.

If you are having issues which require assistance, please start by checking the Troubleshooting Guide through the following link: http://support-us.samsung.com/cyber...

If this does not resolve your issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you!
Ms. Samsung

For information and availability of Samsung replacement parts for your DMR78 dishwasher, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

If the power source is good, there may be an issue with the unit. I would suggest having a technician look at the dishwasher. click the link to initiate the service process. http://www.samsung.com/us/support/r...

I'm sorry to hear you're having this issue with your DMR78. If the control panel does not respond and the Child Lock is not engaged, the dishwasher may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear your DMR78 has this issue. Error code "5E" indicates a drain error. Check whether the drain hose is clogged or folded. If the problem continues, please disconnect the circuit breaker and contact a service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

There should be at least .1" clearance on each side between the dishwasher and the walls. If the dishwasher is going to be installed in a corner, then there should be 2" of clearance between the dishwasher and the longer wall. The DMR78AHS measures 23-7/8" (w) x 24-3/4" (d) x 33-7/8" (h).

For more information, click here to download the User Guide and Installation Instructions: http://www.samsung.com/us/support/d...

Thank you for the question!
- Ms. Samsung

Thank you for the questions. I'm not aware of plans to "upgrade" the DMR78AHS, though a new Samsung dishwasher, the DMT300 was recently released. This new model has many of the same features as the DMR78, including the hidden heating element, hard food disposer, and digital leak sensor, as well as quiet 51 dBA operation. In addition, the DMT300's efficient fan-driven condensation drying will be enhanced by air vents to aid drying. Like the DMR78 and many other dishwashers on the market, Samsung recommends using a rinse aid, such as JetDry, to aid drying.

Keep in mind that some customers may post issues on the internet prior to employing some of the tips and tricks that can be found by reading the User Manual, and the FAQs and Troubleshooting pages on this website. Therefore, for a more complete perspective, I would suggest downloading a pdf of the User Manual, and perusing the Support section on Samsung.com before drawing any conclusion.

We appreciate your interest and consideration!
- Ms. Samsung