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Most Recent Questions
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Is there a way to fix the low water level error on the dishwasher?
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Customer Questions & Answers for
samsung 24" Dishwasher

Customer Questions & Answers:
136 Questions
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172 Answers

Questions & Answers for samsung 24" Dishwasher

Question

How do I get replacements for the plastic levers on the top rack of the dishwasher?

On the top rack of the dishwasher there is a plastic lever each side that you use to raise/lower the rack. Three on each side have broken off and the remaining one is cracked
asked 2 years, 4 months ago
jkcmoore
Lawrenceville, GA
on 24" Dishwasher
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You can order them from Samsung or any appliance parts store. Better order a boat load-They break every 3-4 months!
answered 2 years, 4 months ago
StevenC56
+2points
2out of 2found this answer helpful.
answer 2
For information and availability of Samsung parts and accessories for your dishwasher, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

DMR78AHS/XAA dishwasher rack replacement

I need to know if there is a non-adjustable rack that will fit this dishwasher as the adjustable brackets keep breaking
asked 2 years, 4 months ago
dar66
on 24" Dishwasher
0points
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2 answers
Answers
answer 1
I WISH
answered 2 years, 3 months ago
GARYUNHAPPY
FLORAL CITY,FL
0points
0out of 0found this answer helpful.
answer 2
For information and availability of replacement parts for your DMR78, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We keep getting a 9E error on our machine. This stops the cycle and is becoming a major problem.

We keep getting a 9E error on our machine. This stops the cycle and has become a major problem. How can this be resolved? This machine is less than 2 years old.
asked 2 years, 1 month ago
elaineb
Dublin, OH, USA
on 24" Dishwasher
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2 answers
Answers
answer 1
I am having the same issue. I found that a gasket in the bottom of the dishwash that was factory installed is too large and is allowing water to seep into the drain system. Again Samsung wants to do nothing to a dishwasher that is 6 months out of warranty and poorly built. I should have gone with the American product that costs half as much and has a drying system that actually got the plastic dry.
answered 2 years ago
Anotherannoyedcustomer
+1point
1out of 1found this answer helpful.
answer 2
I'm sorry to hear you're receiving a 9E error code on your DMR78 dishwasher. This code indicates a Low Water Level error. Try running a cycle with detergent but no dishes. If the code returns, service may be necessary to determine the cause and correct it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Object stuck in food disposal - makes loud noise when disposal runs

Are there any instructions on how to clear out the object?
asked 1 year, 3 months ago
mbeck007
Los Angeles, CA, USA
on 24" Dishwasher
0points
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2 answers
Answers
answer 1
YOU WILL NEED A SERVICE REP. TO GET THE PLASTIC STUCK IN DRAIN FROM YOUR UPPER RACKS THAT BREAK OFF. THEY USED CHEAP PLASTIC HOLDERS ON UPPER RACK THAT BREAK OFF AFTER TIME.
answered 1 year, 3 months ago
GARYUNHAPPY
FLORAL CITY,FL
0points
0out of 0found this answer helpful.
answer 2
Hi!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech75
0points
0out of 0found this answer helpful.
Question

Installed a dishwasher (model dmr78ahs) and it will not turn on

Installed a new dishwasher and it will not turn on. I have reconnected the wiring and check the outlet and both are fine.
asked 4 years, 9 months ago
Tarheel
on 24" Dishwasher
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1 answer
Answers
answer 1
If the power source is good, there may be an issue with the unit. I would suggest having a technician look at the dishwasher. click the link to initiate the service process. http://www.samsung.com/us/support/r...
answered 4 years, 8 months ago
MrSamsungHA
SamsungHQ
0points
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Question

How to use the delay start feature?

If I press delay start prior to selecting a cycle, the delay start light goes out. If I press a cycle, then delay start, delay start light blinks but cycle starts right away. Users Manual is not very informative regarding this topic.
asked 4 years, 7 months ago
Anonymous
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Please try the following steps to set up the Delay Start on your DMR78AHS dishwasher. If, after following these instructions, you are still unable to use the Delay Start option, please call (800) SAMSUNG for assistance.

Select the desired Cycle and Options for the load. Press the Delay button until the desired time is reached (i.e. 2H, 3H) in one-hour increments for up to 24 hours. The Delay indicator and the display will flash. Press the Start/Cancel button to begin counting down the delay time. The cycle should automatically start as soon as the time expires.
To cancel a delay, press the Delay button during the count-down process.
To cancel a delay and a cycle, press Start/Cancel once to drain and turn off the dishwasher or Press Start/Cancel twice to turn dishwasher off without draining. Note that you can select options (Sanitize, or Delay Start) before starting a cycle; but if you change the cycle after selecting an option, the original cycle is reset.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What are the cycle times for DMR78AHS dishwasher?

Can you tell me the Cycle times for the DMR78AHS dishwasher? I can find the 77 model, but not the 78 model.
asked 4 years, 6 months ago
DUNNDA
CT
on 24" Dishwasher
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1 answer
Answers
answer 1
A chart showing the estimated times and available options for all of the cycles can be found on page 22 of your DMR78AHS User Manual, which can be downloaded from this page: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where should the gasket be on my dmr57 dishwasher, there is a gasket all around the machine.

Should it be completely behind the cabinet walls or should it flap out and be on the face of the wooden cabinets?
asked 4 years, 2 months ago
Anonymous
on 24" Dishwasher
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1 answer
Answers
answer 1
The gasket you're referring to is a filler for the space between the dishwasher and your surrounding cabinets. It is there for cosmetic purposes only, so it is entirely up to you whether you'd like it to be visible or tucked behind the cabinets. Thank you for choosing a Samsung dishwasher!

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I stop the LE light from flashing

I ran my dishwasher last night and after it was done, the blue light was blinking with an LE flashing
I cant get it to stop whats wrong?
asked 4 years, 1 month ago
holster1224
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
LE is the functional error code indicating there is a leak. Samsung recommends closing the water supply valve, disconnecting the circuit breaker, and contacting service. I would suggest either contacting your retailer to discuss your service options, submitting an online service request through Samsung.com (see link below), or calling 800-SAMSUNG to speak with an agent who can assist you.

Samsung Service Request: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

when does the hot water start

At what stage of the washing does the real hot water come in and when is the detergent released?
asked 4 years, 1 month ago
Anonymous
on 24" Dishwasher
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1 answer
Answers
answer 1
Each cycle in the DMR78AHS is programmed to release detergent and vary the water temperature to optimize cleaning performance and energy efficiency. Details are available on page 22 of the User Manual, which can be downloaded from this website. Thank you for the question.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Rack upgrades for DMR78 Series Dishwasher?

We find that the tines on the plate supports are way too close together and that dishes will not stand up properly, especially in the lower rack. As a result, the tops of the plates do not come clean. Are there replacement plate supports available to solve this problem? Instead of an emphasis on holding a complete 14-place setting, this dishwasher needs more space for everyday dishes, some of which are often quite thick, convenient space for pots and pans, and space for large (diameter) cups and drinking glasses. We are delighted with the cleaning action, the drying action and the almost silent operation, but the design of the racks and plate holders is definitely lacking.
asked 4 years ago
Anonymous
on 24" Dishwasher
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
I agree. We have the same issue on our DMT300 series and hope Samsung will recall this rack and replace it with a upgraded design no charge or at lease at cost. In doing this, Samsung would win repeat cusomers to their products and fortify consumer confidence in their products. Something sorely lacking in today's market.
answered 3 years, 4 months ago
Cbup
California
0points
0out of 0found this answer helpful.
Question

Removing the legs

Is it safe to install the dishwasher with the legs removed. The extra 1/4 inch clearance would make the dishwasher fit perfectly. Model # DMR78AHS.
asked 4 years ago
michigan13
on 24" Dishwasher
0points
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1 answer
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answer 1
The height of the DMR78AHS is adjustable from 33-7/8" to 35-7/8" by turning the legs. Samsung would not recommend installing the dishwasher without the legs.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I bought the Samsung Dioshwasher Model # DMR78AHS/XA What is the rough opening?

My question is what is the rough clearance between my cabinets for this model?
asked 3 years, 11 months ago
luis65
on 24" Dishwasher
0points
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1 answer
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answer 1
There should be at least .1" clearance on each side between the dishwasher and the walls. If the dishwasher is going to be installed in a corner, then there should be 2" of clearance between the dishwasher and the longer wall. The DMR78AHS measures 23-7/8" (w) x 24-3/4" (d) x 33-7/8" (h).

For more information, click here to download the User Guide and Installation Instructions: http://www.samsung.com/us/support/d...

Thank you for the question!
- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

SE code Error

I've had this unit a week. I first got this SE "drain error" upon installation. Made sure the drain hose was not crimped and tripped the breaker to reset the machine. Unit worked fine. Awesome, must have been the hose upon installation. Two or three cycles the next week the Error "SE" has returned. Noted standing water inside machine. I pulled the unit from under the counter, put the drain hose nice and straight into the sink, reset the breaker again and still error SE. Hose is clean machine is new. Circuit errors? Bad machine? Thanks Bill.
asked 3 years, 11 months ago
wvsnsnw
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're experiencing this issue with your new dishwasher. Since you've already checked to make sure the drain is not clogged and the hose is straight, I would suggest you disconnect the dishwasher and schedule service. You could either contact your retailer, submit an online service request with Samsung through the link below, or call 800-SAMSUNG to speak with an agent who would be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i would like to purchase a Samsung dishwasher -to match my refrigerator - but there are so many negative reviews on- line concernng this model --

has any of these problems been addressed? Has the DMR78AHS been upgraded ?
asked 3 years, 11 months ago
mangell
Las Vegas
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the questions. I'm not aware of plans to "upgrade" the DMR78AHS, though a new Samsung dishwasher, the DMT300 was recently released. This new model has many of the same features as the DMR78, including the hidden heating element, hard food disposer, and digital leak sensor, as well as quiet 51 dBA operation. In addition, the DMT300's efficient fan-driven condensation drying will be enhanced by air vents to aid drying. Like the DMR78 and many other dishwashers on the market, Samsung recommends using a rinse aid, such as JetDry, to aid drying.

Keep in mind that some customers may post issues on the internet prior to employing some of the tips and tricks that can be found by reading the User Manual, and the FAQs and Troubleshooting pages on this website. Therefore, for a more complete perspective, I would suggest downloading a pdf of the User Manual, and perusing the Support section on Samsung.com before drawing any conclusion.

We appreciate your interest and consideration!
- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The manual says to fill the dispenser until "the indicator points to Max". What indicator? I put in about 8 oz of rinse, but the rinse refill light

The manual says to fill the dispenser until "the indicator points to Max". What indicator? I put in about 8 oz of rinse, but the rinse refill light stays on??? becky
asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Thank you for the question. Please follow this link to an article with instructions and pictures describing how to fill the rinse aid dispenser in the DMR78AHS dishwasher: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The dishwasher has lost all power?

I have checked the power supply and it is ok.

The bottom of the dishwasher is filled with water after the last use.

I see that the dishwasher has a "leak detector" which when activated shuts off the electrical supply. Could this be what has happened?
asked 3 years, 11 months ago
Anonymous
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Before contacting service, please check the list below, since it may be difficult to determine if water remains in the bottom of the dishwasher because the cycle was interrupted by opening the door or by the water supply being turned off by something other than the internal leak detector.
- Make sure the door is completely closed and latched.
- Make sure the water supply line is connected and the water supply valve is fully open.

If, after checking each of these, the problem is not resolved, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where do I get some insulation for this Dishwasher and how much is it?

Model DMR78AHS insulation. What is the cost for insulation and where can I get it locally for zip code 54942.
asked 3 years, 10 months ago
Brendaandlaurie
54942
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Samsung dishwashers, including the DMR78AHS, have their insulation installed at the factory. However, for pricing and availability of Samsung parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can I use my power supply cord from my old dishwasher?

asked 3 years, 10 months ago
fabeyta
on 24" Dishwasher
0points
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1 answer
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answer 1
As long as the power cord from your previous dishwasher is in good physical condition - no bare spots, chafing, splits or cracks - it is fine to use it with your new DMR78AHS.

Thanks for the question!
- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

the hose from dishwasher to sink is about 1" to short can I purchase a longer hose?

asked 3 years, 10 months ago
fabeyta
on 24" Dishwasher
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Answers
answer 1
The drain hose for the DMR78AHS comes factory installed, and Samsung does not make a hose extension. I would suggest checking with your local plumbing, hardware or home improvement store to see if they have a drain hose connector or adaptor that can make up for the 1" shortfall.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
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