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Most Recent Questions
Recent Question:
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Broken top rack bracket
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Can I clean the two vents inside the dishwasher?
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Stainless replacement handle?

Customer Questions & Answers for
samsung 24" Dishwasher

Customer Questions & Answers:
136 Questions
 | 
172 Answers

Questions & Answers for samsung 24" Dishwasher

Question

Would like to know why the plastic brackets to put the top rack up and down keep breaking. I have already replaced them and now they are broke again

I have no kids that are playing with the dishwasher and we don't put the top rack up and/or down.
asked 2 years, 11 months ago
geri4313
on 24" Dishwasher
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I don't even adjust the brackets and I have had the same issue. The brackets are of poor quality and they seem to crack and break off falling into the bottom of the machine causing other issues. I have had mine replaced six times with the same issues re-occuring. Samsung needs to replace this part with something better.
answered 2 years, 8 months ago
pattyjo
North Dakota
0points
0out of 0found this answer helpful.
answer 2
The plastic used to make the brackets is not rated to withstand the heat that is created by the dishwasher, therefore, they keep breaking because the plastic becomes brittle over time. you will probably need to have them replaced every 6 - 8 months. I have this same complaint with the same dishwasher, I have had mine replaced 2 times now.
answered 2 years, 11 months ago
LightingGuy
York, Pennsylvania
0points
0out of 0found this answer helpful.
Question

Where can I purchase upper rack adjustment clips for dishwasher model# DMR78AHS/XAA?

asked 2 years, 10 months ago
plss
on 24" Dishwasher
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2 answers
Answers
answer 1
I have had the repairman order the adjustment clips for me. Six in a year. They are faulty. They break off and fall into the bottom unit. If you replace those, you will have the problem again. Samsung needs to come up with a replacement for these brackets.
answered 2 years, 8 months ago
pattyjo
North Dakota
0points
0out of 0found this answer helpful.
answer 2
For information and availability of Samsung parts for your DMR78AHS/XAA, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Object stuck in food disposal - makes loud noise when disposal runs

Are there any instructions on how to clear out the object?
asked 1 year, 6 months ago
mbeck007
Los Angeles, CA, USA
on 24" Dishwasher
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
YOU WILL NEED A SERVICE REP. TO GET THE PLASTIC STUCK IN DRAIN FROM YOUR UPPER RACKS THAT BREAK OFF. THEY USED CHEAP PLASTIC HOLDERS ON UPPER RACK THAT BREAK OFF AFTER TIME.
answered 1 year, 6 months ago
GARYUNHAPPY
FLORAL CITY,FL
0points
0out of 0found this answer helpful.
answer 2
Hi!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech75
0points
0out of 0found this answer helpful.
Question

We keep getting a 9E error on our machine. This stops the cycle and is becoming a major problem.

We keep getting a 9E error on our machine. This stops the cycle and has become a major problem. How can this be resolved? This machine is less than 2 years old.
asked 2 years, 5 months ago
elaineb
Dublin, OH, USA
on 24" Dishwasher
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2 answers
Answers
answer 1
I am having the same issue. I found that a gasket in the bottom of the dishwash that was factory installed is too large and is allowing water to seep into the drain system. Again Samsung wants to do nothing to a dishwasher that is 6 months out of warranty and poorly built. I should have gone with the American product that costs half as much and has a drying system that actually got the plastic dry.
answered 2 years, 3 months ago
Anotherannoyedcustomer
+1point
1out of 1found this answer helpful.
answer 2
I'm sorry to hear you're receiving a 9E error code on your DMR78 dishwasher. This code indicates a Low Water Level error. Try running a cycle with detergent but no dishes. If the code returns, service may be necessary to determine the cause and correct it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How to use the delay start feature?

If I press delay start prior to selecting a cycle, the delay start light goes out. If I press a cycle, then delay start, delay start light blinks but cycle starts right away. Users Manual is not very informative regarding this topic.
asked 4 years, 10 months ago
Anonymous
on 24" Dishwasher
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1 answer
Answers
answer 1
Please try the following steps to set up the Delay Start on your DMR78AHS dishwasher. If, after following these instructions, you are still unable to use the Delay Start option, please call (800) SAMSUNG for assistance.

Select the desired Cycle and Options for the load. Press the Delay button until the desired time is reached (i.e. 2H, 3H) in one-hour increments for up to 24 hours. The Delay indicator and the display will flash. Press the Start/Cancel button to begin counting down the delay time. The cycle should automatically start as soon as the time expires.
To cancel a delay, press the Delay button during the count-down process.
To cancel a delay and a cycle, press Start/Cancel once to drain and turn off the dishwasher or Press Start/Cancel twice to turn dishwasher off without draining. Note that you can select options (Sanitize, or Delay Start) before starting a cycle; but if you change the cycle after selecting an option, the original cycle is reset.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

when does the hot water start

At what stage of the washing does the real hot water come in and when is the detergent released?
asked 4 years, 4 months ago
Anonymous
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
Each cycle in the DMR78AHS is programmed to release detergent and vary the water temperature to optimize cleaning performance and energy efficiency. Details are available on page 22 of the User Manual, which can be downloaded from this website. Thank you for the question.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

SE code Error

I've had this unit a week. I first got this SE "drain error" upon installation. Made sure the drain hose was not crimped and tripped the breaker to reset the machine. Unit worked fine. Awesome, must have been the hose upon installation. Two or three cycles the next week the Error "SE" has returned. Noted standing water inside machine. I pulled the unit from under the counter, put the drain hose nice and straight into the sink, reset the breaker again and still error SE. Hose is clean machine is new. Circuit errors? Bad machine? Thanks Bill.
asked 4 years, 2 months ago
wvsnsnw
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're experiencing this issue with your new dishwasher. Since you've already checked to make sure the drain is not clogged and the hose is straight, I would suggest you disconnect the dishwasher and schedule service. You could either contact your retailer, submit an online service request with Samsung through the link below, or call 800-SAMSUNG to speak with an agent who would be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come the soap dispenser door does not open?

When washing the dishes, the soap dispenser door has not been opening. Any idea why?
asked 3 years, 11 months ago
lmough
SC
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. It is possible that soap residue has built up in the dispenser, preventing it from opening automatically during the wash cycle. I would suggest rinsing the dispenser out with warm water. Additional troubleshooting suggestions are available through this link, then select Operation > Detergent Is Not Dispensing Properly: http://support-us.samsung.com/cyber...

If these suggestions do not correct the issue, your dishwasher may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

New dishwasher has started to make fairly loud noise in drain mode.

Noise sounds like something in the pump impeller, such as a metal or plastic object. Only does it when it is in drain mode. Quite a clatter. Is there something I can check or should I arrange a service call?
asked 3 years, 10 months ago
rockingchair
Warsaw, MO
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. I would suggest contacting 800-SAMSUNG to speak with an agent who can help you set up a service call or troubleshoot, if possible.

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can we get a replacement kick plate?

We purchased a floor model that has no kick plate on it. Is it possible to get a replacement kick plate?
asked 3 years, 9 months ago
duchess6984
the woodlands, tx
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm sorry to hear your floor model did not come with a kickplate. Please call 800-SAMSUNG to speak with an agent who can instruct you on how to order a kickplate, and also determine whether there are other parts you may need.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my dishwaser is making grinding sounds when it drains. How do I stop it?

asked 3 years, 9 months ago
pigford
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who can help determine whether service is necessary, as well as schedule a service call for you.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

bracket that connects the top shelf with the sliding unit

where can I purchase these brackets. they are held unto the shelf with cheap plastic tabs and 3 of 4 are gone on one side and 1 of 4 on the other. This dishwasher under a year old. I think this is really poor quality of materials for such an expensive and well reputed appliance.
Image(s)
User submitted image
asked 3 years, 9 months ago
mikie1254
Suffolk, VA
on 24" Dishwasher
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

DMR78AHS

Interior and exterior metal components are magnetic, as an engineer please explain how 304 stainless steel is magnetic. I understand cold drawn and annealed. but the magnet adheres very well.

Aaron
asked 3 years, 8 months ago
awhiteman28
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for the question. As an alloy, stainless steel uses a combination of different types of metal. Though many stainless steel kitchen appliances are made of non-magnetic stainless steel, those that are magnetic likely use a grade of stainless that contains less nickel, which is a common non-magnetic component.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Installed a dishwasher (model dmr78ahs) and it will not turn on

Installed a new dishwasher and it will not turn on. I have reconnected the wiring and check the outlet and both are fine.
asked 5 years ago
Tarheel
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
If the power source is good, there may be an issue with the unit. I would suggest having a technician look at the dishwasher. click the link to initiate the service process. http://www.samsung.com/us/support/r...
answered 4 years, 11 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i reset my dishwasher "dmr78ahs"?

asked 3 years, 8 months ago
RonnieT
39574
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm not sure what you mean to do by "resetting" the dishwasher. If you've selected options and wish to clear them and "reset" the controls, you can simply select another cycle. If you wish to "reset" the power, you can cycle your circuit breaker off then on again.

If you are having issues which require assistance, please start by checking the Troubleshooting Guide through the following link: http://support-us.samsung.com/cyber...

If this does not resolve your issue, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you!
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I bought the Samsung Dioshwasher Model # DMR78AHS/XA What is the rough opening?

My question is what is the rough clearance between my cabinets for this model?
asked 4 years, 3 months ago
luis65
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
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answer 1
There should be at least .1" clearance on each side between the dishwasher and the walls. If the dishwasher is going to be installed in a corner, then there should be 2" of clearance between the dishwasher and the longer wall. The DMR78AHS measures 23-7/8" (w) x 24-3/4" (d) x 33-7/8" (h).

For more information, click here to download the User Guide and Installation Instructions: http://www.samsung.com/us/support/d...

Thank you for the question!
- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i would like to purchase a Samsung dishwasher -to match my refrigerator - but there are so many negative reviews on- line concernng this model --

has any of these problems been addressed? Has the DMR78AHS been upgraded ?
asked 4 years, 2 months ago
mangell
Las Vegas
on 24" Dishwasher
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the questions. I'm not aware of plans to "upgrade" the DMR78AHS, though a new Samsung dishwasher, the DMT300 was recently released. This new model has many of the same features as the DMR78, including the hidden heating element, hard food disposer, and digital leak sensor, as well as quiet 51 dBA operation. In addition, the DMT300's efficient fan-driven condensation drying will be enhanced by air vents to aid drying. Like the DMR78 and many other dishwashers on the market, Samsung recommends using a rinse aid, such as JetDry, to aid drying.

Keep in mind that some customers may post issues on the internet prior to employing some of the tips and tricks that can be found by reading the User Manual, and the FAQs and Troubleshooting pages on this website. Therefore, for a more complete perspective, I would suggest downloading a pdf of the User Manual, and perusing the Support section on Samsung.com before drawing any conclusion.

We appreciate your interest and consideration!
- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The manual says to fill the dispenser until "the indicator points to Max". What indicator? I put in about 8 oz of rinse, but the rinse refill light

The manual says to fill the dispenser until "the indicator points to Max". What indicator? I put in about 8 oz of rinse, but the rinse refill light stays on??? becky
asked 4 years, 2 months ago
Anonymous
on 24" Dishwasher
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1 answer
Answers
answer 1
Thank you for the question. Please follow this link to an article with instructions and pictures describing how to fill the rinse aid dispenser in the DMR78AHS dishwasher: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need to replace a broken part where is the parts order list

asked 3 years, 7 months ago
Anonymous
Corpus Christi, Texas 78413
on 24" Dishwasher
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1 answer
Answers
answer 1
For information and availability of Samsung replacement parts for your DMR78 dishwasher, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

This was a floor model. How do I obtain the kick plate?

asked 3 years, 7 months ago
beyacork
Bakersfield, ca
on 24" Dishwasher
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1 answer
Answers
answer 1
I'm sorry to hear the kickplate is missing from your dishwasher. Please call 800-SAMSUNG to speak to an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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