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Customer Questions & Answers for
DMR57LFS

Customer Questions & Answers:
47 Questions
 | 
48 Answers

Questions & Answers for samsung DMR57LFS

Question

My DMR57LFS dishwahser has never really cleaned my dishes well - food left on and film left on silver and glasses.

What could be the source of the problem. I have tried different settings and changing how I load the machine
asked 3 years, 10 months ago
Tristan
Marmora, NJ
on DMR57LFS
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Use liquid soap instead of granular
answered 1 year, 7 months ago
Firsttime
United States
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. There are several factors that can effect the dishwasher's ability to clean the dishes effectively. Please follow the link below to the Troubleshooting Guide, then select "Operation" > "My Dishes Still Have Food Particles On Them/Dishes Are Dirty": http://support-us.samsung.com/cyber...

Besides trying different cycles or loading the dishwasher differently, this article will walk you through several other tips, including making sure your supplied water is hot enough and checking the nozzles for clogs and proper functioning. If the Guide does not resolve the issue for you, please use the Live Chat option on your product's support page or call 800-SAMSUNG to speak to an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

What does error "HE" mean on the front of my DMR57 dishwasher besides call for service?

asked 3 years, 11 months ago
Allykat
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
HE indicates a heater error. When this functional error code is displayed, Samsung recommends disconnecting the circuit breaker and contacting a service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The soap dispenser won't open during cycle.

asked 3 years, 11 months ago
kdm1117
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. There are several factors that could cause the dispenser drawer on your DMR57 to not open. Please open the Troubleshooting Guide through the link below, then select "Operation" > "Detergent Is Not Dispensing Properly" for advice on resolving this issue: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Has the Front panel been improved?

My dishwasher was repaired in September 2010 as part of the repair they replaced the front control trim panel because the black button labeling had worn away on the original factory panel. I would like to know if the new panel will experience the same problem or if the new panel has been improved to prevent the black labeling from wearing off.
asked 3 years, 10 months ago
Starduster
Fort Myers, FL
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung introduced a new line of dishwashers in 2010 which include a number of product enhancements along with some of the best features from previous models.

The lettering should not rub off on any of the models, however, so I would suggest calling 800-SAMSUNG to speak with an agent who can assist you if this does occur.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What do I do when LE is blinking ? How do I turn off dishwasher?

Started running sanitize cycle and stopped it before completing cycle. Thought turned off. In morning LE was blinking and would not go away even after unplugging dishwasher to reset. How can I reset dishwasher to work on regular cycle now?
asked 3 years, 10 months ago
bilda
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The "LE" code indicates that there may be a leak. Samsung recommends closing the water valve and disconnecting the circuit breaker, then contacting an authorized service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

DMR57LTS 5E code, drain hose NOT kinked nor clogged. Help with rubber flapper in pump housing.

Our dishwasher worked fine for a year or so, but, now won't finish a cycle and displays the 5E error code, I've checked the drain hose and it's OK, I've taken the pump out of the housing and found a small, round piece of black plastic bouncing around in there. The rubber flapper valve, inside that housing looks to be ok but, out of place, is there a parts diagram or pics to show me what this is supposed to look like and what it's funtion is? Thank you.
asked 3 years, 9 months ago
thewoodenboatguy
western ny
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57. Samsung recommends having the dishwasher serviced by a qualified technician to avoid further damage to the dishwasher or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of parts, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Looking for a part.

Were can I buy a door for my dish washer it is model number DMR57LFS.
asked 3 years, 9 months ago
Dishwasherdoor
tx
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories, including a replacement door for your DMR57LFS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

After running a cycle last night, the LED display is now blinking "HEl". What does that mean?

asked 3 years, 8 months ago
TimD603
New Hampshire
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "HE1" indicates a heater error. Please disconnect the circuit breaker and contact an authorized service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dishwasher DMR57

The machine stop working, there was water in the bottom, and the machine will not start by pushing any buttons. I checked all the connections, removed the water and still will not start. The book advises to check the fuse, but I can't locate one on the machine. All circuit breakers are working fine. HELP, machine is just ove a year old.
asked 3 years, 8 months ago
0603db
Orlando, Florida
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57LFS. The user manual's suggestion to "check the fuse" is in reference to homes with a fuse box as opposed to circuit breakers. If you've attempted all the troubleshooting suggestions offered, as you've stated, and the dishwasher still isn't operating properly, it will likely require service. I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The dishwasher has starting make a buzzing/grinding sound? Any thought as to why? Should I call for a servicing? It is still under warranty.

asked 3 years, 7 months ago
Paltrow
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your dishwasher will require service.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We bought the floor model, There is no print on the front by the control buttons??

Is there supposed to be a decal there? Are we missing something?
asked 3 years, 7 months ago
mkarnesusa
La Porte, TX 77571
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DMR57LFS dishwasher is missing the print on the control panel. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What can we do about a display on our Samsung dishwasher that is slowly fading away?

We've now had the dishwasher for just over a year. It started happening a while back. Now, it's get much worse.
Image(s)
User submitted image
User submitted image
asked 3 years, 7 months ago
ColinC
Minneapolis, MN
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57 dishwasher. Please call 800-SAMSUNG to speak with an agent who will be happy to help you address this.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My DMR57LFS continues to have a clunking sound despite the fact that I've made sure the nozzles are not touching the plates or silverware.

The problem persists even with nothing at all inside the unit except the racks. I've diagnosed the problem down to the lower nozzle assembly knocks against the bottom most molded plastic piece which extends along the bottom, up the rear wall, and to the remaining nozzles.

What can I do to remedy this issue?

Things I've done:
1. Insured the DMR57LFS is level both left to right and front to rear.
2. I've also removed the nozzle and see no clogs or damage the may account for it knocking the molded bottom piece.

Please provide further suggestion as to how to remedy this issue. Thanks.
asked 3 years, 6 months ago
AllSamsungKitchen
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your DMR57LFS is making some unusual noises. I would suggest calling 800-SAMSUNG to speak with an agent who can help determine whether your dishwasher will require service to resolve the cause of the noise.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Need help finding/changing fuse

asked 3 years, 6 months ago
pscwkelly
orange county
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with issues related to the circuitry inside the dishwasher, Samsung recommends having service performed by a trained professional to avoid damage to your DMR57 or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i change out the drain hose on my dishwasher, model no. DMR57LFS/XAA?

asked 3 years, 6 months ago
Dismayed
Brentwood, Tenn
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The drain hose on the dishwasher is factory-installed, so if it needs to be replaced I would suggest having a qualified technician handle the repair. To find a Samsung authorized service center in your area, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Dishwasher is making noise during wash cycle. Cleaned out sump area and food chopper, still noise duirng wash - could pump be going already? 2yrs old.

Also, the lettering on the front has been fading for quite some time. The Samsung logo is completely gone and the button labels are almost gone. It make a nice dishwahser look low quality? is There a solution for this?
asked 3 years, 5 months ago
freqdoc
findlay, ohio
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having these issues with your DMR57LFS. Please call 800-SAMSUNG to speak with an agent who will be happy to help determine whether your dishwasher will require service.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dishwasher keeps blinking HE at the near end of the cycle. I have never seen this before, what does it mean?

asked 3 years, 4 months ago
Tnlady
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57LFS. The HE error code indicates a heater error; please disconnect the circuit breaker and contact a service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does SE mean on dishwasher display?

How to fix?
asked 3 years, 4 months ago
bilda
Ohio
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Error code 5E (or SE) on your DMR57 dishwasher indicates a possible drain error. Please check whether the drain hose is clogged or folded. If the problem continues, disconnect the circuit breaker and contact a service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I broke some glass and some fell into the bottom. How can I clean it out before restarting?

asked 3 years, 1 month ago
mkj1
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I would suggest carefully removing any glass that remains on the bottom of the dishwasher tub, but if some has made it's way into the disposal and drain area, please contact 800-SAMSUNG for assistance locating an authorized service center in your area.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dishwasher does not use any rinse even though I have it set on 4 what could cause this?

asked 3 years ago
leargoalie
on DMR57LFS
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's difficult to answer your question without knowing why you believe the rinse aid is not dispensing. It's not unusual for it to take a month or longer of running regular cycles for the rinse aid dispenser to use all of the product that's in it, even when set on 3 or 4. For example, on a setting of 3, running 2-3 cycles per week, the rinse aid may not need to be refilled for over 2 months. With this in mind, if you still believe yours is not dispensing, I would suggest you submit an online service request through the following link for assistance determining the cause and finding a solution: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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