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Customer Questions & Answers for
samsung DMR57LFS

Customer Questions & Answers:
47 Questions
 | 
48 Answers

Questions & Answers for samsung DMR57LFS

Question

My DMR57LFS dishwahser has never really cleaned my dishes well - food left on and film left on silver and glasses.

What could be the source of the problem. I have tried different settings and changing how I load the machine
asked 3 years, 8 months ago
Tristan
Marmora, NJ
on DMR57LFS
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Use liquid soap instead of granular
answered 1 year, 6 months ago
Firsttime
United States
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. There are several factors that can effect the dishwasher's ability to clean the dishes effectively. Please follow the link below to the Troubleshooting Guide, then select "Operation" > "My Dishes Still Have Food Particles On Them/Dishes Are Dirty": http://support-us.samsung.com/cyber...

Besides trying different cycles or loading the dishwasher differently, this article will walk you through several other tips, including making sure your supplied water is hot enough and checking the nozzles for clogs and proper functioning. If the Guide does not resolve the issue for you, please use the Live Chat option on your product's support page or call 800-SAMSUNG to speak to an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

The soap dispenser won't open during cycle.

asked 3 years, 9 months ago
kdm1117
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. There are several factors that could cause the dispenser drawer on your DMR57 to not open. Please open the Troubleshooting Guide through the link below, then select "Operation" > "Detergent Is Not Dispensing Properly" for advice on resolving this issue: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

DMR57LTS 5E code, drain hose NOT kinked nor clogged. Help with rubber flapper in pump housing.

Our dishwasher worked fine for a year or so, but, now won't finish a cycle and displays the 5E error code, I've checked the drain hose and it's OK, I've taken the pump out of the housing and found a small, round piece of black plastic bouncing around in there. The rubber flapper valve, inside that housing looks to be ok but, out of place, is there a parts diagram or pics to show me what this is supposed to look like and what it's funtion is? Thank you.
asked 3 years, 8 months ago
thewoodenboatguy
western ny
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57. Samsung recommends having the dishwasher serviced by a qualified technician to avoid further damage to the dishwasher or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of parts, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Leaking from corners of front door...

We have cleaned the inside and I think I need to replace the gaskets on the front door, do you have a place to order the parts and instructions? Any other advice on what the issue may be?
asked 3 years, 8 months ago
airborne3747
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your DMR57LFS. If the door seal is leaking, Samsung recommends having service performed by a trained professional to avoid further damage to your dishwasher. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dishwasher DMR57

The machine stop working, there was water in the bottom, and the machine will not start by pushing any buttons. I checked all the connections, removed the water and still will not start. The book advises to check the fuse, but I can't locate one on the machine. All circuit breakers are working fine. HELP, machine is just ove a year old.
asked 3 years, 7 months ago
0603db
Orlando, Florida
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57LFS. The user manual's suggestion to "check the fuse" is in reference to homes with a fuse box as opposed to circuit breakers. If you've attempted all the troubleshooting suggestions offered, as you've stated, and the dishwasher still isn't operating properly, it will likely require service. I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Has the Front panel been improved?

My dishwasher was repaired in September 2010 as part of the repair they replaced the front control trim panel because the black button labeling had worn away on the original factory panel. I would like to know if the new panel will experience the same problem or if the new panel has been improved to prevent the black labeling from wearing off.
asked 3 years, 9 months ago
Starduster
Fort Myers, FL
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Samsung introduced a new line of dishwashers in 2010 which include a number of product enhancements along with some of the best features from previous models.

The lettering should not rub off on any of the models, however, so I would suggest calling 800-SAMSUNG to speak with an agent who can assist you if this does occur.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Need help finding/changing fuse

asked 3 years, 5 months ago
pscwkelly
orange county
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For assistance with issues related to the circuitry inside the dishwasher, Samsung recommends having service performed by a trained professional to avoid damage to your DMR57 or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Looking for a part.

Were can I buy a door for my dish washer it is model number DMR57LFS.
asked 3 years, 8 months ago
Dishwasherdoor
tx
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories, including a replacement door for your DMR57LFS, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Dishwasher is making noise during wash cycle. Cleaned out sump area and food chopper, still noise duirng wash - could pump be going already? 2yrs old.

Also, the lettering on the front has been fading for quite some time. The Samsung logo is completely gone and the button labels are almost gone. It make a nice dishwahser look low quality? is There a solution for this?
asked 3 years, 4 months ago
freqdoc
findlay, ohio
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having these issues with your DMR57LFS. Please call 800-SAMSUNG to speak with an agent who will be happy to help determine whether your dishwasher will require service.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dishwasher keeps blinking HE at the near end of the cycle. I have never seen this before, what does it mean?

asked 3 years, 3 months ago
Tnlady
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57LFS. The HE error code indicates a heater error; please disconnect the circuit breaker and contact a service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

DMR57 Dishwasher lock malfunction

The lock on my dishwasher will not unlock. When the door is opened the lock slips on the catch and does not unlatch. I have reset the lock in its correct position but when shut and opened again it slips.
asked 3 years, 3 months ago
dmayes
TN
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your DMR57 dishwasher. If the lock is not functioning properly, it will likely require service to correct. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does SE mean on dishwasher display?

How to fix?
asked 3 years, 3 months ago
bilda
Ohio
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Error code 5E (or SE) on your DMR57 dishwasher indicates a possible drain error. Please check whether the drain hose is clogged or folded. If the problem continues, disconnect the circuit breaker and contact a service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why are the labels in my dishwasher fading?

I cannot read the labels on my dishwasher. it is model number DMR57LFS. It is fairly new and i cant tell the butttons apart.
asked 3 years, 7 months ago
mery
Orlando, Florida
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear your lettering is fading on your DMR57LFS. Please call 800-SAMSUNG to speak with an agent who can arrange to have the panel replaced for you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

After running a cycle last night, the LED display is now blinking "HEl". What does that mean?

asked 3 years, 7 months ago
TimD603
New Hampshire
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "HE1" indicates a heater error. Please disconnect the circuit breaker and contact an authorized service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I get help on installing a fuse?

replaced fuse in july......unit died again (less than 60 days)........need help on how to get to the fuse, knowing exactly what type of replacement fuse to buy, where to buy the fuse and how to install it.
asked 3 years, 10 months ago
cbailey75
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Samsung recommends having a licensed technician service the unit, given the potential risks of working with electrical wiring. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The dishwasher has starting make a buzzing/grinding sound? Any thought as to why? Should I call for a servicing? It is still under warranty.

asked 3 years, 6 months ago
Paltrow
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can help determine whether your dishwasher will require service.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to remove external satains from door.

Purchase date Oct 2009. Stainless Steel Door stained. Conventional stains will not remove. Suspect product deficiency.
asked 3 years, 1 month ago
jdwoodward
Beaufort, SC
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you have some stains on the door of your dishwasher. There are a number of products available at your local appliance, hardware, home improvement or even grocery store specifically designed to clean real stainless steel. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil or even WD40 to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but can help prevent fingerprints from recurring and even remove water marks.

Thank you for the question,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the top arm on dishwasher keeps falling off unit not that old or used that much

I own a samsung fridge, washer and dryer, television,video camera, dvr recorder players and this seems to be the only problem it has been doing this for a while i really like samsung products
asked 3 years, 6 months ago
myersclans2
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your DMR57 dishwasher wash arm. Please call 800-SAMSUNG to speak with an agent who will be happy to help determine your options for replacing the upper wash arm.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We bought the floor model, There is no print on the front by the control buttons??

Is there supposed to be a decal there? Are we missing something?
asked 3 years, 6 months ago
mkarnesusa
La Porte, TX 77571
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear your DMR57LFS dishwasher is missing the print on the control panel. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What do I do when LE is blinking ? How do I turn off dishwasher?

Started running sanitize cycle and stopped it before completing cycle. Thought turned off. In morning LE was blinking and would not go away even after unplugging dishwasher to reset. How can I reset dishwasher to work on regular cycle now?
asked 3 years, 9 months ago
bilda
on DMR57LFS
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The "LE" code indicates that there may be a leak. Samsung recommends closing the water valve and disconnecting the circuit breaker, then contacting an authorized service center. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
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