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See all Samsung Questions and Answers Color Multifunction Laser Printers Q & A

Customer Questions & Answers for
CLX-6220FX/XAA

Customer Questions & Answers:
38 Questions
 | 
15 Answers

Questions & Answers for samsung CLX-6220FX/XAA

Question

Syncthru admin password reset

Last week I received my new printer and when trying to login this morning I get an invalid user name or password.

How can I do a hard reset on the printer or clear the memory. I tried the Clear memory/ all settings and it did not work.
asked 1 year, 11 months ago
ktroyh
Salt Lake City, UT, USA
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=354768&modelname=CLX-6220FX

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Error Message: "M, Y, C & K Toner Not Compatible"?

Just replaced the cartridges with the same kind that have been in the printer for the past 2 months and now this error message appears and I cannot print.
asked 4 years ago
JEREMIAH
Las Vegas, NV
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Can you confirm that you are using Samsung toners, I had a Samsung toner that had an error of "worn" and took the toner out cleaned the contacts and resitted the toner and the error went away.

Hope to hear from you,
answered 3 years, 6 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

how do you login to change network settings?

asked 4 years ago
CathyT
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I will describe the network process for logging in and making changes.

First printout a network page, it will show the IP address. This will allow you to go to a web browser and type the address such as 192.168.0.55. The address will be found on the network page printout.

Once you have the page up you must login into the printer using the following username and password
"admin" and "sec00000"

Let me know if that get you started or you are still having a problem.
answered 3 years, 10 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

where is the reverse unit and how do I remove paper from it as the screen is telling me to do so.

asked 3 years, 11 months ago
tcouturier
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The reverse unti is located on the back side of the printer. Let me know if you need photos.

http://downloadcenter.samsung.com/content/UM/201012/20101206144830910/EN/User_Guide_en/english/start_here.htm

See if the link above helps you with locating the item.
answered 3 years, 6 months ago
geanswerman
-1point
0out of 1found this answer helpful.
Question

how do i reset password for sync thru web service?

asked 3 years, 10 months ago
Sigma
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Once connected and logged in as the admin via a web browser go to "Security" on the top menu then choose "System Administrator" from the left side menu. The screen then shows the username and password fields for changing the information.
answered 3 years, 10 months ago
geanswerman
-1point
0out of 1found this answer helpful.
Question

When I try to install the drivers of CLX-6220FX an empty dialogue box appears, but I cannot install the software.

I cannot install neither the driver from the CD nor from the webpages (downloaded today: CLX-6220_Print.exe version .3.10.59).

I'm using WinXP SP3 English, the MLP is located on another subnet behind a router.

What can I do to install the drivers for the MLP?
Image(s)
User submitted image
asked 3 years, 8 months ago
fb02
germany
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had this happen on a Windows 7....After a big fight, downloaded and installed the latest Adobe Flash Player 10.x and it fixed it.
answered 3 years ago
Budman007
0points
0out of 0found this answer helpful.
Question

my clx 6220fx won't close the front door.

i tried removing and reinstalling the cartridges, but it won't help at all
asked 3 years, 7 months ago
elchamuco
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Can you close the door when the toners are all out of the printer? Our first printer arrived with a damaged transfer belt.
answered 3 years, 6 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

How do you set up the scan to email with the clx 6220 and does the mfp need its own email address.

asked 3 years, 7 months ago
leitch
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It should not require an email address but you must specify what service it will use to send an email. Once you log into the Web Page of the printer go to Network Settings and choose Outgoing Mail Server (SMTP) and choose the proper email service. We have an exhange server so we list the name of the server such as "nameofserver" and port "25".

I will be setting one for a client that does not have an exchange server so I will post that setup later this week.
answered 3 years, 6 months ago
geanswerman
-1point
0out of 1found this answer helpful.
Question

Printer says black toner is empty.

I have printed about 800 pages with only two lines of black letters in very small fonts. The printer is telling me that the black toner is empty. This cannot possibly be true. It would seem the printer is just guessing at the amount of toner left based on the number of copies. I refuse to replace toner when it is not really empty. What can I do?
asked 3 years, 6 months ago
dans747
Arlington, WA
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The best way to answer this is to have more information, such as the number of pages printed and what the supplies web page displays for the above toner. We have received the notice that the toner had to be replaced due to the number of pages printer but found that we can get nearly double that number.

Send an image of the web page for review

I hope this helps at least at starting point.
answered 3 years, 6 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

Why won't my CLX-6220FX stop randomly printing words in a Bold type face?

The problem isn't isolated to one specific program on my computer. I have tried printing from Microsoft Word documents, notepad documents, and pdf documents and have encountered the problem each time. I have also tried printing from other computers as well as using documents created outside of our office. In addition, I have replaced all the cartridges and also shook all of the replacement cartridges. Any thoughts?

I am attaching a couple of scanned images of the prints in question. One is printed from a pdf, the other straight from Word. Some of the same words are in bold type face, but not all.
Image(s)
User submitted image
User submitted image
asked 2 years, 11 months ago
bdever
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have found that when the SPL option is checked using the standard driver that random bold face appears in the document. When going through the print options and changing the SPL to PCL the bold face issue is removed. I have not found a way to remove the SPL from the option screen.

Samsung needs to create some better drivers for this printer due to issues with the PS driver.
answered 2 years, 6 months ago
geanswerman
+3points
3out of 3found this answer helpful.
Question

The paper sensor arm fell off of machine into the paper tray, where does it go?

Eventhough there is paper in the tray the machine shows an error stating no paper because the sensor arm fell off and we don't know where it goes
asked 2 years, 4 months ago
Becco
Colorado Springs, CO, USA
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Depending on whether or not the part has been broken off, or dislodged.
It will most likely need servicing.
Here is a link to our Service Request page; http://www.samsung.com/us/support/service/request
And this is a link to your product page; http://www.samsung.com/us/support/owners/product/CLX-6220FX/XAA?
Thanks for choosing Samsung!
answered 2 years, 4 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

what is the default username and password

What is the default username and password to login to the Syncthru web service on this CLX-6220?

It doesn't appear to be listed in the manual.
asked 4 years ago
rich35
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The following info worked for me.

username:admin
password:sec00000

I hope this helps,
answered 3 years, 10 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

how to scan to pdf

when we scan to pdf the file size is to large to deal with, we are only scanning a text page. what is the proper way to scan to a pdf file
asked 3 years, 11 months ago
pdfuser
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After loading the software from the supplied CD the system tools have many options for scanning to PDF. You can also scan to DOC for a Word document. I scanned a two page document from the ADF to Word and PDF. I used the advanced settings to choose the scan file type, TXT-PDF,TXT&IMAGE-PDF and just PDF. The PDF file was about 5MB and the TXTIMAGE-PDF was 700KB.

Let me know if you need any additional info,
answered 3 years, 10 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

Where do I install the CLP-MEM201 memory card on my CLX 6220

Need to know before I tear into my new printer where the Memory card option is installed.
asked 3 years, 9 months ago
coorsman
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
http://downloadcenter.samsung.com/content/UM/201012/20101206144830910/EN/User_Guide_en/english/start_here.htm

Use the link above to show the manual and then choose "Supplies and Accessories" then choose "Upgrading a memory module". You must turn off the printer, disconnect the power and remove the back panel.

Please leave a post if you need additional help.
answered 3 years, 6 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

I have the CLX-6220 FX printer and get the error message SPANEL has stopped working. Any suggestions?

Running windows vista. This happens when I try to print or browse the internet.
asked 3 years, 7 months ago
dvanni01
Michigan
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What type of connection do you use to the printer? Network, USB ?

Please list and I will see what I can find. Also it maybe blocked by the UAC so you should locate the program and have it run as the administrator. Find the location of the program right click the name and choose "Run as Adminstrator"
answered 3 years, 6 months ago
geanswerman
0points
0out of 0found this answer helpful.
Question

Memory Full error when scanning

I can scan to USB with no problems and scan dozens of full color pages at once. I can also scan 1-2 pages in full color PDFs with SMB or FTP.

The problem arises when I try to scan more than about 4 pages to SMB or FTP. I get a "memory full" error and the print job cancels. I have 256mb of RAM and I don't understand why this happens. I want to scan bundles of 20+ pages in color and send by SMB.

Any ideas?
asked 3 years, 9 months ago
drfuzzy
Melbourne
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Wireless Use - I am asingle user for printer, how can I set it up to print wireless & without USB cable?

asked 3 years, 8 months ago
Anonymous
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

We are receiving an SMTP error when we try and redirect faxes to email

We have gone through all the settings and when we run the test button it shows they are successful however whenever the printer tries to send a fax to an email address we get an SMTP error.

Looking forward to an answer as we are receiving many stray faxes that uses all our paper.
asked 3 years, 4 months ago
acmaness
Australia
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how do i set up for fax delivery confirmation

newly installed clx-6220 fx machine
asked 3 years, 4 months ago
have
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Can NOT print to CLX-6220 from Apple MacBookPro

I have a CLX-6220FX connected to my Ethernet network. Printing and scanning work just fine from the Windows PC computers. Scanning is just fine on the MacBook and MacBookPro. I can print from Windows 7 running in VMWARE virtual machine on the MacBookPro.

I can NOT print from the MacBook or MacBookPro.

In the printer que window for the CLX-6220 i get always get the following messages:

Printing 'testprint'
Connecting to printer...
Media jam!
Unable to connect to printer; will retry in 30 seconds

I have setup, added, deleted, and re-setup the provided software/drivers at least 6 times on each of the Apple computers.

Where can I look and what can I do to get the Apple computers to print to your CLX-6220 on Ethernet?
asked 3 years, 3 months ago
Anonymous
San Jose, California, USA
on CLX-6220FX/XAA
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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