Thank you for contacting Samsung.
We're sorry to hear you're encountering this issue with your device. Based on our research, you'll need to file a service request via the link below. You'll be asked to register your device if you have not already done so. This will extend the included 12-month parts/labor warranty an additional 3 months at no additional charge if your device is still within one year of purchase.
If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.
Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 2 years, 2 months ago
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