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See all Samsung Questions and Answers Color Multifunction Laser Printers Q & A

Customer Questions & Answers for
CLX-3185FW

Customer Questions & Answers:
124 Questions
 | 
40 Answers

Questions & Answers for samsung CLX-3185FW

Question

Cant print JPG files

Printer is working to print all word, excel and adobe files, but can't print JPG.
asked 3 years ago
Michael165
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This sounds like it might be an issue with the application you are using to try to print .jpg images. My suggestion would be to try to print from some other application. You can open and print .jpg images in any web browser, MS Paint, Windows Photo Previewer, and many other applications.

Be aware that if you are trying to use the Opera web browser, sometimes it will act a bit strange. My suggestion is to use Netscape, Firefox, Internet Explorer, Safari, or even Google Chrome to print if Opera is being problematic. (This is a long-known problem that the programmers of Opera have yet to get resolved.)
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Is the LCD display on the control panel supposed to be backlighted? It is not on my new printer. Is there something I must do in setup or elsewhere?

Printer is Samsung CLX-3185FW, purchased less than one week ago.
asked 2 years, 11 months ago
DanTrue
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, the LCD on the printer has no backlight. It is not common to have a backlight on a printer's message/menu display, similar to how it is not likely to have a backlight on a calculator. In most cases, you are going to be in a well-lit office that will have enough light to insure the message is visible.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

how do i get messages regarding toner levels?

SAMSUNG clx-3185FW
asked 2 years, 11 months ago
BDKRWALKER
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you have your printer attached directly to your network, you can go to the IP address assigned to the printer (such as 10.128.0.250 in my network) and it will show you the toner levels of each cartridge. Beyond that you can check the level of each cartridge through the menu on the machine itself.

Press Menu.
Go to Menu 3: System Menu.
Press the left or right arrow until you reach Maintenance.
Press OK.
The first option you should see is Supplies Life.
Press OK.
The first option you should see now is Supplies Info.
Press OK.
Finally, you should see the query as to whether to print with a default of Yes.
Press OK.

Take note that if you choose No or press the Back key at this point, no information about the toner levels will be displayed. I personally think that it would be a good idea for Samsung to give the option of displaying the toner levels on the LCD at that point rather than forcing the user to print them but they have not yet done that.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

i need help w/samsung clx3185fw printer.

it is telling me i need a toner cartridge. does this mean an ink cartridge or that big drum-thing that is behind everything? do i need all the colors of ink??
asked 2 years, 11 months ago
zepguy
jacksonville, fl
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The toner cartridges are the four thin things in front of the "big drum thing." That larger part is actually called the image drum and needs to be replaced only very rarely. (Per Samsung, about once every 50,000 pages or so, if I remember correctly.) The toner cartridges for the CLX3185FW last 1000 pages for each of the colors and 1500 pages for the black.

From what I have found, Samsung actually bases those numbers are page counts rather than testing for toner levels within the cartridges. This probably allows for the cartridges to be simpler and, thus, cheaper to manufacture but can lead to replacing the cartridges more often than necessary. However, this helps to make sure that the image quality remains at a consistently high level by not running low on one color or another.

As for which you replace, more than likely, once you are informed that you need to replace one color, you will probably need to replace all the colors. The black will need to be replaced only by itself typically since it is judged by an independent page counter.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How do I download the software for my printer. I bought it yesterday and it did not come with the software

Itis a CLX3185FX
asked 3 years ago
Carolmeuser
Aurora, Colorado
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Simply go to:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA

and download the appropriate software for your computer. Presuming that you have a computer using some version of Windows, the file you should download for the printing capability is the one named:

Print Driver (Driver) (ver.3.11.34.00)

For the scanning capability, also get the file named:

Scan Driver (Driver) (ver.3.21.14.01:12)

Both are executable files, so download them and double-click on one and go through the steps until it is finished, then do the same with the other.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
+1point
1out of 1found this answer helpful.
Question

What's wrong with my print quality?

My print quality has deteriorated greatly. There is no warning that the toner needs replacing. There is nowhere I can find to check levels. What to do and why?
asked 3 years ago
JKINNEY
on CLX-3185FW
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
To check the toner condition, do the following:

Press Menu.
Press either the left or right arrow until you see System Setup.
Press OK.
Press either the left or right arrow until you see Maintenance.
Press OK.
You should see Supplies Life on the panel.
Press OK.
You should now see Supplies Info on the panel.
Press OK.
Now it should be asking whether to print this page with a default answer of yes.
Press OK.

This will print a page that will give you a report of the toner levels in all four cartridges.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

When will Samsung provide a driver for the CLX-3185FW for Mac OSX 10.7 (Lion)?

I purchased the Samsung multi-function printer in April - a significant investment. Recently I upgraded my desktop computer (an iMac) to Mac OS-X 10.7 (Lion) and found out that there are no drivers available from Samsung for Lion. I have waited patiently for over a month, expecting that Samsung would remedy this promptly - but so far, nothing.

Are you planning on releasing a driver for the CLX-3185FW for Lion? If so, when?
asked 3 years ago
smgemelos
on CLX-3185FW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
This is a question you need to ask Samsung's technical support. The questions posted here are read and answered by your fellow product owners. I made the same error when I first had a question: I posted it here, thinking I was talking with Samsung but, alas, that is not the case. (Once I got the right answer, I came back later and posted what I learned from Samsung in answer to my own query for the benefit of the other users.)
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

Is this 100% compatible with apple Mac computer as well?

If I need to down-load drive for apple mac, where can I do that? Do you support for this?
asked 2 years, 11 months ago
supertaz777
Seattle
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, this printer is compatible with a Macintosh as well as a standard computer. You can download the printer and scanner drivers for Mac OS 10.3 through 10.6 from:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

the pinter can not print- it show that no network printer status is not available, what is wrong.

I just set up the new 3185fw, it can not print at the point of test print. It show that printerstatus is not available. How can I fix it?
asked 2 years, 5 months ago
catchan
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung printer.

We suggest you refer to the following troubleshooting article to help you better determine the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165202&modelname=CLX-3185FW&modelcode=&session_id=Phvpgv3Lh8JGhk1pt7RQhPKyt1LWmDSV2HTfhcBMLZxcQPZc7cTX%21-1721297013%211358249754%211335976606672

For further guidance, we recommend referring to your product manual that came with the product or to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, product support videos, as well as product manual, software, driver & firmware downloads.

** If you click on the Community Q&A tab, there is a customer discussion at the top of the list that seems to deal with the same issue you're encountering. One customer in Canada said that they were able to get it working by resetting the printer to factory defaults and reconnecting it to their wireless network **

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000189&prd_mdl_cd=CLX-3185FW%2FXAA&prd_mdl_name=CLX-3185FW#

If you continue to encounter issues after following the above actions, we suggest calling 1-800-SAMSUNG to talk with a trained agent who could assist in getting it working for you.

Thank you for being a Samsung customer!

The Samsung Product Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can't get printer to print.

I don't have an operator users guide. I've downloaded it, but I can't get it to print the pages.
asked 2 years, 5 months ago
carladee
tx
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. Have you printed other documents with no issue? Do you know what format this user's guide is in? After looking on the product support webpage for your device, we see that the user manual is a PDF. This document can be viewed using the Adobe Reader software, which can be downloaded via the link below. If you do not have Adobe Reader listed under Programs in your Start Menu, just install it to open, then print the user's guide in question.

http://get.adobe.com/reader/

If you need additional guidance, your best bet would be to call 1-800-SAMSUNG to have a live agent walk you through the steps to get the document printed.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When I try to print online, I get a scripts error. Is there a new driver for the printer for IE9?

asked 2 years, 4 months ago
sjkblueeyes
Denver, Co.
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Just so that you are aware, there are no printer drivers released for specific browser versions. They are released in conjunction with specific operating systems (Windows XP, Windows 7, Mac OS). To attempt to fix the script error, we suggest you delete your browsing history and also check to make sure you have the latest version of Java installed. Please refer to the links below for more info.

http://windows.microsoft.com/en-US/windows7/How-to-delete-your-browsing-history-in-Internet-Explorer-9

http://java.com/en/download/index.jsp

If this does not fix the issue, we suggest you consider using a different browser such as Google Chrome or Mozilla Firefox to see if you encounter the same issues with printing.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Does this printer have an inlargement feature?

asked 2 years, 4 months ago
mb1637
Arizona
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have researched your question and there are enlargement features offered with this printer. We recommend you refer to the product manual linked below. If you do a keyword search for "enlarge", you'll find additional info in the Copying, Machine status and advanced feature and Printing sections.

http://downloadcenter.samsung.com/content/UM/201108/20110816125325177/EN/en/english/start_here.htm

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

All colors Look faded

The printer prints fine black and white. But all colors look faded and barely there. I printed a supplies info report and. Yellow is at 38%, Magenta 43%, Cyan 44%.
asked 2 years, 2 months ago
gamebucketman
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Perhaps you need to adjust the altitude setting on your printer. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 2 years, 2 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

i have a sumsang CLX-3185 printer and lately its been giving me an error.. "Paper Empty in Tray " even after placing paper in the tray and restarting

asked 2 years ago
phil123456
Afore Airport (AFR), Afore, Papua New Guinea
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165214&modelname=CLX-3185FW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How to remove a product I no longer own?

asked 2 years, 1 month ago
Kookarekoo
San Diego, CA, USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove any registered items from your online account. Please know that Samsung is aware that customers wish to have the ability to remove any registered products they no longer own from their accounts. At this time, the only recommendation we can you make would be to delete the account associated with the products you no longer own and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My printer just stopped printing the color orange. Orange is now pink. I need to get this corrected.

I removed, shook, and replaced all toner cartridges and no change is evident.
asked 2 years ago
DTBSr
Indianapolis, IN, USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This suggests some problem with the yellow toner cartridge. Please inspect the yellow cartridge to ensure that it looks like it's all in order. If possible, try another cartridge. If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know what you've tried thus far to correct the problem. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What is causing unreliable color print quality?

When copying or printing, one image will be fine, the next in sequence will be faded, discolored, and generally of poor quality. This is particularly true of a series of pages containing colored design elements or blocks of colored text. One page will print perfectly, and the next is washed out and unsatisfactory.

I am operating at sea level in normal humidity. My operating system is Mac OS 10.6.8. I have redistributed the toner with no change in results, and the cartridges all are indicated to be about 50% full.

Please provide some suggestions to remedy this problem.

Thanks.
asked 1 year, 9 months ago
Matt528i
Covington, Louisiana USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Make sure toner save mode isn't enabled. If you have any further problems, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

Cannot print from web page.

Prints from other apps, printer setup. Receive error message:
There was an internal error, and Internet Explorer is unable to print this document.
Image(s)
User submitted image
asked 3 years, 1 month ago
rpulford
on CLX-3185FW
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

i have a samsung clx-3185fw printer.How do i print from my ipad?

Is it possible to print on samsung printers from pones?
asked 3 years ago
Fasil
Bahrain
on CLX-3185FW
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Hangs up on install

I am installing the CLX3185FW using the shipped software. I have a mixture of machines fron Windows XP to Windows 7 Pro and Home. The Windows Home machine hangs up in the install process immediatly after accepting the license agreement. After pressing the next button the panel just hangs there. All other machines installed fine. I can also "Ping" the printer fron the failing machine.
asked 3 years ago
rharry
on CLX-3185FW
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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