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See all Samsung Questions and Answers Color Multifunction Laser Printers Q & A

Customer Questions & Answers for
CLX-3185FW

Customer Questions & Answers:
124 Questions
 | 
40 Answers

Questions & Answers for samsung CLX-3185FW

Question

My printer just stopped printing the color orange. Orange is now pink. I need to get this corrected.

I removed, shook, and replaced all toner cartridges and no change is evident.
asked 1 year, 10 months ago
DTBSr
Indianapolis, IN, USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This suggests some problem with the yellow toner cartridge. Please inspect the yellow cartridge to ensure that it looks like it's all in order. If possible, try another cartridge. If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know what you've tried thus far to correct the problem. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What is causing unreliable color print quality?

When copying or printing, one image will be fine, the next in sequence will be faded, discolored, and generally of poor quality. This is particularly true of a series of pages containing colored design elements or blocks of colored text. One page will print perfectly, and the next is washed out and unsatisfactory.

I am operating at sea level in normal humidity. My operating system is Mac OS 10.6.8. I have redistributed the toner with no change in results, and the cartridges all are indicated to be about 50% full.

Please provide some suggestions to remedy this problem.

Thanks.
asked 1 year, 7 months ago
Matt528i
Covington, Louisiana USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Make sure toner save mode isn't enabled. If you have any further problems, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How do I program speed dial

asked 2 years, 11 months ago
MauiStone
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To quote from the manual,

Setting up Address Book
You can set up Address Book with the fax numbers you use most frequently. Your machine provides you with the following features for setting up Address Book. Before beginning to store fax numbers, make sure that your machine is in Fax mode.

Speed dial numbers
You can store up to 240 frequently-used fax numbers in speed dial numbers.

Registering a speed dial number
1.Press (Fax) on the control panel.
2.Press Address Book on the control panel.
3.Press the left/right arrow until New & Edit appears and press OK.
4.Press the left/right arrow until Speed Dial appears and press OK.
5.Enter a speed dial number between 1 and 240 and press OK.
If an entry is already stored in the number you choose, the display shows the message to allow you to change it. To start over with another speed dial number, press Back.
6.Enter the name you want and press OK.
For details on how to enter alphanumeric characters (See "Entering characters using the number keypad (CLX-3185FN/CLX-3185FW only)" on page 2).
7.Enter the fax number you want and press OK.
8.Press Stop/Clear to return to ready mode.

Editing speed dial numbers
1.Press (Fax) on the control panel.
2.Press Address Book on the control panel.
3.Press the left/right arrow until New & Edit appears and press OK.
4.Press the left/right arrow until Speed Dial appears and press OK.
5.Enter the speed dial number you want to edit and press OK.
6.Change the name and press OK.
7.Change the fax number and press OK.
8.Press Stop/Clear to return to ready mode.

Using speed dial numbers
When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
•For a one-digit (0-9) speed dial number, press and hold the corresponding digit button on the number keypad.
•For a two- or three-digit speed dial number, press the first digit button(s) and then hold down the last digit button. You can also search through memory for an entry by pressing Address Book (See
"Searching Address Book for an entry" on page 7).

If you have not downloaded the manual, I would suggest doing so. It is a very handy resource to have to answer most commonly-asked user questions. You may obtain the manual for the CLX-3185FW from:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Whether wireless or connected, when I print I get a No Power error, but I can scan to my computer (wireless or connected) and I can make copies. Why?

I don't know what happened. This printer worked for a few months and hasn't worked since to printer only from any computer. The printer can scan both wirelessly and connected over USB with no problem from the same computers. I can make copies with the machine with no problem. But every time I send a document for printing, I get an error that says the device is turned off and the only troubleshooting guide advice is to plug it in. Frustrating because it's already plugged in. Help?
asked 2 years, 11 months ago
stinamorgan
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This sounds like a driver problem. Windows Update may have tried to install a new version of the driver but, instead, corrupted it. What I would suggest is removing and reinstalling the software that came with your printer.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

The paper tray is very difficult--Is there an easy way to use it?

asked 2 years, 11 months ago
grg1
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In what way do you find the paper tray difficult? All you need to do is pull it out from the front of the machine complete, flip open the door, place the paper inside, and put the tray back into the bottom of the machine. If you can help me understand your problem, I can offer you some guidance as a fellow CLX-3185FW owner and as a professional laser printer technician.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Samsung CLX 3175FW- Eventhough I have OEM toner, Printer keep saying Invalid toner. Please help.

asked 2 years, 11 months ago
Samsunguser4443
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There could be a few things at issue here. First, you might have a bad toner cartridge. Inside the CLX series toner cartridges (as I learned just recently as an owner of a CLX-3185FW printer), there are "toner chips" which monitor the state of the toner cartridge, such as how many pages the toner cartridge has printed. If this is an "OEM" refilled cartridge, it could be that the chip either has been refilled too often and has exceeded its maximum values, thus causing the "invalid toner" message or it could be that the chip was damaged during the refill process, ending up with the same result. The best course of action is for the "toner chip" to be replaced each time the cartridge is refilled, even though our friends here at Samsung do not recommend using refilled cartridges. The reason being that they can leak toner and cause damage (not covered by warranty) inside the printer. Thus, if you choose to use refilled cartridges, please be aware that you could void your warranty. Now, to get back to other possible issues, the second is that the toner cartridge itself is bad. If this is a brand new Samsung-branded cartridge (it came in a factory-sealed Samsung box with the blue corporate logo on it), then you should get in touch either with the reseller who sold you the cartridge or with Samsung directly to arrange for an exchange. The third option is that there is a problem with the printer itself. There is a series of four contacts for each of the four toner cartridges inside the front door of the printer. It could be that the contacts, wiring, or some other part of that mechanism has failed and so the printer is not able to obtain the information from the cartridge that it requires to know how much toner remains, whether it is installed, etc. Try swapping out the toner cartridge with another of the same color (swap black for black, for example) and see if that resolves the probiem. If so, then the problem is a bad cartridge. If not, then the problem is with the printer and needs to be diagnosed by a Samsung certified repair technician. In that case, get in touch with Samsung and get advice about where to take your printer for repair.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Where is the Scanner unlock?

asked 2 years, 11 months ago
Anonymous
Sainte Mere, France
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The CLX-3185FW does not have a scanner lock, which is common on flatbed scanners to keep the scanning assembly from being damaged while the device is being transported. If the software that you are using claims that the scanner is "locked," then it could be an incompatibility with the software and the CLX-3185FW (in that the software is not communicating properly with the scanner subsystem to get it to start the scan process), corrupt scanner driver, or a problem with the unit itself. Have you verified that the print function of the unit is working and, thus, there is not a communication problem whether by wire (USB or Ethernet) or wireless, depending on which method you use in your installation? If the printer functionality works, then the problem is not the method used for communication and, therefore, points back to one of the other three possibilities I mentioned. To check that the scanner arm moves appropriately, try making a copy of something (either black/white or color, it doesn't matter). If it does, then the scanner arm is not "locked" or have some problem with actuation. So, that would indicate a software problem of some sort and you would need either to reinstall the driver or speak with the technical support company of whichever imaging package through which you are trying to scan. To play it safe, I would probably do both.
answered 2 years, 11 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Scanning doesn't seem to work on CLX-3185FW

Hi,

I'm trying to use the scanning function on my CLX-3185FW, and it doesn't seem to be working.
This is what happens:
1. I plug in the USB drive to the front of the printer.
2. I choose Scan to USB.
3. The scan does go through; The scanning process starts and after the process the printer says the job is complete.
4. I take out the USB drive, and insert it to my computer, and I don't see any files that were scanned.

If you could help me out on how to resolve this issue, I'd very much appreciate it.

Thank you very much in advance.
asked 2 years, 11 months ago
shady14
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hmmm, you say that you hit the "Scan to USB" option but you did not say whether you hit the Color Start or Black Start button (hitting either will allow the same result, namely the scan platen will start to move and take in the image of your document). After the scan is complete for that page, you should receive a message asking if you have other pages to scan. If the answer is no, then it will actually take the image (or images, if you have scanned more than one page) from memory and write them out to your USB device. The writing does not actually occur until after the final question is answered. If you are omitting answering that question, that would explain why you are not seeing any files written to your flash drive.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

how do i print

won't print, computer recognizes the printer, and printer says hooked up to network, but i can't print
asked 2 years, 10 months ago
wranglrchic
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a number of details missing from the problem description, so let's see if we can get some of the issues covered and help point you in the right direction.

First, I am going to assume that you are using a Windows machine rather than some sort of Apple Macintosh. Second, I am going to assume that you have the printer attached to your computer in only one fashion (such as only USB or network) rather than multiple ways. (The reason being that if you have the printer attached by USB and you are also trying to look at it through the network, that can very easily confuse Windows and you can get all sorts of odd problems such as not being able to print or printing only about half of a document.)

So, let's start with baby steps. You got the printer unboxed, all the various bits and pieces of tape and other packing material removed, and found the toner cartridges already installed inside the machine. You then attached the power cable and decided whether to use the printer by USB connection or network connection. After making this decision and prior to attaching the USB cable (if you chose that option), you installed the driver from the disc that came with the printer, correct? If not, then either use the disc that came with the printer or download the software from

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA

During the installation of the driver, you will be asked how you wish to attach the printer. Make the appropriate selection for your installation and proceed as directed.

Once the installation is done and any appropriate cable is attached to the printer and either the network or your computer, all should be ready to go. Windows will probably already have set the new printer as your default. To verify this is the case (or change it to another printer if you wish this not to be the default), go to your Start Menu, Control Panel, and Printers and Faxes (or, in Windows 7, go to Start Menu, Control Panel, Devices and Printers). If it is the default printer, you will see a circle with a white checkmark inside next to the printer's icon. Open a document in your preferred word processor (such as WordPerfect of MS Word) and press Ctrl-P to get ready to print. Before hitting the "Print" or "OK" button, make sure that the CLX-3185FW printer you just installed is the selected printer at the drop-down menu at the top of this print window. If it is not, then select it, then press the button on the window to send the document to print.

If it still is not printing, then more than likely there is a configuration error and the best way to get this resolved would be to call Samsung's technical support to determine the cause of the problem. (Be aware that those of us who answer questions here are fellow printer owners such as you.) You can reach Samsung's technical support staff at 1-800-SAMSUNG (1-800-726-7864). Per the Samsung website, they are available 24 hours a day, 7 days a week at this number.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

I bought a CLX-3180 multifunction laser printer. I am keen to use the FAX function and telephone at the same time. Is there an autodetect function for

asked 2 years, 10 months ago
schmackel
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I will presume that you mean that you bought a CLX-3185FW as the F at the end indicates it has Fax capability.

If you are looking to use the same phone line for both fax functionality and voice call capability (meaning you want to send or receive a fax while you are on a voice call), be aware that no fax machine can permit this because fax transmissions use the same analog signals that the voice communications do. Thus, you will have to use the phone for one purpose or the other or get a second phone line.

Now, if you, instead, mean that you want to set up the machine to autoanswer if a fax call comes in but allow the answering machine to get it otherwise, then what you would need to do is set up the CLX-3185FW so that it is plugged into the telephone socket on the wall and then the answering machine is plugged into the "extension" socket on the back of the printer. Further, you would need to configure the printer options as follow:

Press the Fax button (the top button just to the right of the LCD panel).
Press Menu.
Press the right arrow until you see Fax Setup.
Press OK.
Press the right arrow until you see Receiving.
Press OK.
Press the right arrow until you see Receive Mode.
Press OK.
Press the right arrow until you see Tel/Fax.
Press OK.

This will allow the machine to let the answering machine get voice calls and it to pick up data calls. Just to play it safe, though the fax machine should not automatically answer in this mode, be sure to set the fax machine's "Rings to Answer" setting to a number longer than the answering machine. For example, if the answering machine is set to answer after two rings, set the fax machine to four.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
+1point
1out of 1found this answer helpful.
Question

Cant print JPG files

Printer is working to print all word, excel and adobe files, but can't print JPG.
asked 2 years, 10 months ago
Michael165
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This sounds like it might be an issue with the application you are using to try to print .jpg images. My suggestion would be to try to print from some other application. You can open and print .jpg images in any web browser, MS Paint, Windows Photo Previewer, and many other applications.

Be aware that if you are trying to use the Opera web browser, sometimes it will act a bit strange. My suggestion is to use Netscape, Firefox, Internet Explorer, Safari, or even Google Chrome to print if Opera is being problematic. (This is a long-known problem that the programmers of Opera have yet to get resolved.)
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Is the LCD display on the control panel supposed to be backlighted? It is not on my new printer. Is there something I must do in setup or elsewhere?

Printer is Samsung CLX-3185FW, purchased less than one week ago.
asked 2 years, 10 months ago
DanTrue
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, the LCD on the printer has no backlight. It is not common to have a backlight on a printer's message/menu display, similar to how it is not likely to have a backlight on a calculator. In most cases, you are going to be in a well-lit office that will have enough light to insure the message is visible.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

how do i get messages regarding toner levels?

SAMSUNG clx-3185FW
asked 2 years, 10 months ago
BDKRWALKER
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you have your printer attached directly to your network, you can go to the IP address assigned to the printer (such as 10.128.0.250 in my network) and it will show you the toner levels of each cartridge. Beyond that you can check the level of each cartridge through the menu on the machine itself.

Press Menu.
Go to Menu 3: System Menu.
Press the left or right arrow until you reach Maintenance.
Press OK.
The first option you should see is Supplies Life.
Press OK.
The first option you should see now is Supplies Info.
Press OK.
Finally, you should see the query as to whether to print with a default of Yes.
Press OK.

Take note that if you choose No or press the Back key at this point, no information about the toner levels will be displayed. I personally think that it would be a good idea for Samsung to give the option of displaying the toner levels on the LCD at that point rather than forcing the user to print them but they have not yet done that.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Can't get printer to print.

I don't have an operator users guide. I've downloaded it, but I can't get it to print the pages.
asked 2 years, 3 months ago
carladee
tx
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. Have you printed other documents with no issue? Do you know what format this user's guide is in? After looking on the product support webpage for your device, we see that the user manual is a PDF. This document can be viewed using the Adobe Reader software, which can be downloaded via the link below. If you do not have Adobe Reader listed under Programs in your Start Menu, just install it to open, then print the user's guide in question.

http://get.adobe.com/reader/

If you need additional guidance, your best bet would be to call 1-800-SAMSUNG to have a live agent walk you through the steps to get the document printed.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When I try to print online, I get a scripts error. Is there a new driver for the printer for IE9?

asked 2 years, 2 months ago
sjkblueeyes
Denver, Co.
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Just so that you are aware, there are no printer drivers released for specific browser versions. They are released in conjunction with specific operating systems (Windows XP, Windows 7, Mac OS). To attempt to fix the script error, we suggest you delete your browsing history and also check to make sure you have the latest version of Java installed. Please refer to the links below for more info.

http://windows.microsoft.com/en-US/windows7/How-to-delete-your-browsing-history-in-Internet-Explorer-9

http://java.com/en/download/index.jsp

If this does not fix the issue, we suggest you consider using a different browser such as Google Chrome or Mozilla Firefox to see if you encounter the same issues with printing.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

All colors Look faded

The printer prints fine black and white. But all colors look faded and barely there. I printed a supplies info report and. Yellow is at 38%, Magenta 43%, Cyan 44%.
asked 2 years ago
gamebucketman
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Perhaps you need to adjust the altitude setting on your printer. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How to remove a product I no longer own?

asked 1 year, 11 months ago
Kookarekoo
San Diego, CA, USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove any registered items from your online account. Please know that Samsung is aware that customers wish to have the ability to remove any registered products they no longer own from their accounts. At this time, the only recommendation we can you make would be to delete the account associated with the products you no longer own and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

i have a samsung clx-3185fw printer.How do i print from my ipad?

Is it possible to print on samsung printers from pones?
asked 2 years, 11 months ago
Fasil
Bahrain
on CLX-3185FW
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Hangs up on install

I am installing the CLX3185FW using the shipped software. I have a mixture of machines fron Windows XP to Windows 7 Pro and Home. The Windows Home machine hangs up in the install process immediatly after accepting the license agreement. After pressing the next button the panel just hangs there. All other machines installed fine. I can also "Ping" the printer fron the failing machine.
asked 2 years, 11 months ago
rharry
on CLX-3185FW
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

clx-3185 fw can not see scanner driver on one of the computers on the network.

scanner driver says installed correctly but does not show up in Smarthru4
asked 2 years, 11 months ago
BruceWY
Casper, WY
on CLX-3185FW
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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