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samsung CLX-3185FW

Customer Questions & Answers:
124 Questions
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40 Answers

Questions & Answers for samsung CLX-3185FW

Question

Can the CLX-3185FW receive as well as send emails?

I know that the CLX-3185FW can "scan to email" and send out status messages via email but can it also go out and check an email address and print whatever it finds there? In the configuration of the email functionality, it speaks of POP3 login (in reference to it being required before SMTP authentication), so I am just curious if Samsung went the extra step and made this functionality possible. If so, how does one set it up?
asked 2 years, 10 months ago
bdcusa
Lawrence, Kansas
on CLX-3185FW
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answer 1
Though I am the one who asked this question, I now have the answer straight from our friends at Samsung. Thus, I thought I would let my fellow users and owners know their words of wisdom.

Apparently the email function is outbound only, not an ability to print emails received at a monitored address. When asked if this might be a function made available in a future firmware update, the answer was "unknown." I take that to mean that the idea had not occurred to them and that they probably won't make it happen, though I can see how it would be very handy (and quite useful, especially in my business). I sure hope that they do give it serious consideration rather than let it fall to the wayside.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Why does the machine try to answer a fax when I'm talking on the telephone. Setting is set at answer machine/fax and fax answer at 4 rings?

asked 2 years, 10 months ago
phxuser
phoenix
on CLX-3185FW
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answer 1
Do you, by chance, have DSL service on your phone line? If so, then make sure that the fax machine is hooked through one of the DSL filters as well as your phone. The reason being that it could be detecting the various squeaks and squawks of the humanly-unintelligible noise as being a fax machine trying to initiate a transmission. On most DSL filters, there are two jacks: one marked DSL (or maybe HPN or HPNA) and the other marked Phone. Make sure that anything that you try to use with your voice calls (telephones, answering machines, caller ID devices, fax machines, etc.) are attached to the Phone. If you are not sure which connection is which, plug the filter into the wall phone jack and then plug a phone into one jack and then the other. On one, you will hear a clear phone line while on the other, you will hear the dial tone garbled with all sorts of other noise. Make note of the one that gives you a clear dial tone. That is the side of the filter you want to attach all devices other than your DSL modem. Now as to the chain of devices from the filter, I would suggest having your CLX-3185FW attached directly to the filter, then the answering machine plugged into the back of the CLX-3185FW unit, and then any telephone you wish to use plugged into the back of the answering machine. This way, when you receive an actual fax transmission and the answering machine may not disconnect when the fax machine "answers" the call, it will not hamper the transmission. The reason being that the fax function disconnects the "phone" jack from the phone line when it picks up.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

What is causing unreliable color print quality?

When copying or printing, one image will be fine, the next in sequence will be faded, discolored, and generally of poor quality. This is particularly true of a series of pages containing colored design elements or blocks of colored text. One page will print perfectly, and the next is washed out and unsatisfactory.

I am operating at sea level in normal humidity. My operating system is Mac OS 10.6.8. I have redistributed the toner with no change in results, and the cartridges all are indicated to be about 50% full.

Please provide some suggestions to remedy this problem.

Thanks.
asked 1 year, 6 months ago
Matt528i
Covington, Louisiana USA
on CLX-3185FW
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answer 1
Thank you for contacting Samsung. Make sure toner save mode isn't enabled. If you have any further problems, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

What's wrong with my print quality?

My print quality has deteriorated greatly. There is no warning that the toner needs replacing. There is nowhere I can find to check levels. What to do and why?
asked 2 years, 9 months ago
JKINNEY
on CLX-3185FW
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
To check the toner condition, do the following:

Press Menu.
Press either the left or right arrow until you see System Setup.
Press OK.
Press either the left or right arrow until you see Maintenance.
Press OK.
You should see Supplies Life on the panel.
Press OK.
You should now see Supplies Info on the panel.
Press OK.
Now it should be asking whether to print this page with a default answer of yes.
Press OK.

This will print a page that will give you a report of the toner levels in all four cartridges.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

i have a sumsang CLX-3185 printer and lately its been giving me an error.. "Paper Empty in Tray " even after placing paper in the tray and restarting

asked 1 year, 9 months ago
phil123456
Afore Airport (AFR), Afore, Papua New Guinea
on CLX-3185FW
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165214&modelname=CLX-3185FW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can't get printer to print.

I don't have an operator users guide. I've downloaded it, but I can't get it to print the pages.
asked 2 years, 2 months ago
carladee
tx
on CLX-3185FW
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Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. Have you printed other documents with no issue? Do you know what format this user's guide is in? After looking on the product support webpage for your device, we see that the user manual is a PDF. This document can be viewed using the Adobe Reader software, which can be downloaded via the link below. If you do not have Adobe Reader listed under Programs in your Start Menu, just install it to open, then print the user's guide in question.

http://get.adobe.com/reader/

If you need additional guidance, your best bet would be to call 1-800-SAMSUNG to have a live agent walk you through the steps to get the document printed.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Does this printer have an inlargement feature?

asked 2 years, 1 month ago
mb1637
Arizona
on CLX-3185FW
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answer 1
Thank you for contacting Samsung.

We have researched your question and there are enlargement features offered with this printer. We recommend you refer to the product manual linked below. If you do a keyword search for "enlarge", you'll find additional info in the Copying, Machine status and advanced feature and Printing sections.

http://downloadcenter.samsung.com/content/UM/201108/20110816125325177/EN/en/english/start_here.htm

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to remove a product I no longer own?

asked 1 year, 10 months ago
Kookarekoo
San Diego, CA, USA
on CLX-3185FW
0points
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answer 1
Thank you for contacting Samsung.

At this time, there is not a way to remove any registered items from your online account. Please know that Samsung is aware that customers wish to have the ability to remove any registered products they no longer own from their accounts. At this time, the only recommendation we can you make would be to delete the account associated with the products you no longer own and create a new one.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Whether wireless or connected, when I print I get a No Power error, but I can scan to my computer (wireless or connected) and I can make copies. Why?

I don't know what happened. This printer worked for a few months and hasn't worked since to printer only from any computer. The printer can scan both wirelessly and connected over USB with no problem from the same computers. I can make copies with the machine with no problem. But every time I send a document for printing, I get an error that says the device is turned off and the only troubleshooting guide advice is to plug it in. Frustrating because it's already plugged in. Help?
asked 2 years, 10 months ago
stinamorgan
on CLX-3185FW
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1 answer
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answer 1
This sounds like a driver problem. Windows Update may have tried to install a new version of the driver but, instead, corrupted it. What I would suggest is removing and reinstalling the software that came with your printer.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How do I get my clx-3185fw laser printer to print photos in a spreadsheet document?

The document will print on a different printer, but I get (SPL-C error- including corrupted data; system : src_5.47/xl_image; line: 731) when I try to print from the laser. If I remove the photo(s) it prints just fine.
asked 2 years, 10 months ago
Anonymous
idaho, usa
on CLX-3185FW
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answer 1
Hmmm, that could be a limitation of the Samsung Printer Language (SPL) and, thus, you might want to try switching over to the more universal Printer Control Language version 6 (PCL 6). You accomplish this by going to Control Panel and double-clicking the Printers and Faxes control panel applet (if using Windows XP) or the Devices and Printers control panel applet (in Windows 7). Once there, right-click on the CLX-3185FW and click on either Properties (Windows XP) or Printer Properties (Windows 7) and wait for a new window to appear. The next to right-most tab will be Device Options and you should see the only option there is Printer Language, which is currently defaulted to SPL. Change that to PCL 6 and click OK at the bottom right of that window. Try printing again and see if that resolves your problem.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How can I manually feed paper in my CLX-3185FW printer?

asked 2 years, 9 months ago
flyingm
flagstaff, az
on CLX-3185FW
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answer 1
The printer is not set up for "manual feeding" of paper: there is no multipurpose tray or anything of that nature on this machine. That is actually something that I see as an oversight on Samsung's part. The way to overcome this is to remove the paper that is in the paper cassette and fill it with whatever stock you wish to use. However, if you are printing something, such as a cover letter, on special stock and, therefore, need only one piece that is the same width as your typical paper (let's presume letter size), then what I often do is just slide it along the top of the cassette until it falls between the two paper guides on the two sides of the paper in the cassette. This ensures that the paper will be fed correctly and also makes sure that it is the first piece of paper retrieved by the paper pickup rollers. The way the manual recommends doing it is to place the paper you want to use in the paper tray. If it's only a single sheet, then put it on top of the other stock face down with the top edge farthest inside the printer.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
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Question

how do i print

won't print, computer recognizes the printer, and printer says hooked up to network, but i can't print
asked 2 years, 9 months ago
wranglrchic
on CLX-3185FW
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answer 1
There are a number of details missing from the problem description, so let's see if we can get some of the issues covered and help point you in the right direction.

First, I am going to assume that you are using a Windows machine rather than some sort of Apple Macintosh. Second, I am going to assume that you have the printer attached to your computer in only one fashion (such as only USB or network) rather than multiple ways. (The reason being that if you have the printer attached by USB and you are also trying to look at it through the network, that can very easily confuse Windows and you can get all sorts of odd problems such as not being able to print or printing only about half of a document.)

So, let's start with baby steps. You got the printer unboxed, all the various bits and pieces of tape and other packing material removed, and found the toner cartridges already installed inside the machine. You then attached the power cable and decided whether to use the printer by USB connection or network connection. After making this decision and prior to attaching the USB cable (if you chose that option), you installed the driver from the disc that came with the printer, correct? If not, then either use the disc that came with the printer or download the software from

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA

During the installation of the driver, you will be asked how you wish to attach the printer. Make the appropriate selection for your installation and proceed as directed.

Once the installation is done and any appropriate cable is attached to the printer and either the network or your computer, all should be ready to go. Windows will probably already have set the new printer as your default. To verify this is the case (or change it to another printer if you wish this not to be the default), go to your Start Menu, Control Panel, and Printers and Faxes (or, in Windows 7, go to Start Menu, Control Panel, Devices and Printers). If it is the default printer, you will see a circle with a white checkmark inside next to the printer's icon. Open a document in your preferred word processor (such as WordPerfect of MS Word) and press Ctrl-P to get ready to print. Before hitting the "Print" or "OK" button, make sure that the CLX-3185FW printer you just installed is the selected printer at the drop-down menu at the top of this print window. If it is not, then select it, then press the button on the window to send the document to print.

If it still is not printing, then more than likely there is a configuration error and the best way to get this resolved would be to call Samsung's technical support to determine the cause of the problem. (Be aware that those of us who answer questions here are fellow printer owners such as you.) You can reach Samsung's technical support staff at 1-800-SAMSUNG (1-800-726-7864). Per the Samsung website, they are available 24 hours a day, 7 days a week at this number.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Is the LCD display on the control panel supposed to be backlighted? It is not on my new printer. Is there something I must do in setup or elsewhere?

Printer is Samsung CLX-3185FW, purchased less than one week ago.
asked 2 years, 9 months ago
DanTrue
on CLX-3185FW
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answer 1
No, the LCD on the printer has no backlight. It is not common to have a backlight on a printer's message/menu display, similar to how it is not likely to have a backlight on a calculator. In most cases, you are going to be in a well-lit office that will have enough light to insure the message is visible.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

i need help w/samsung clx3185fw printer.

it is telling me i need a toner cartridge. does this mean an ink cartridge or that big drum-thing that is behind everything? do i need all the colors of ink??
asked 2 years, 8 months ago
zepguy
jacksonville, fl
on CLX-3185FW
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answer 1
The toner cartridges are the four thin things in front of the "big drum thing." That larger part is actually called the image drum and needs to be replaced only very rarely. (Per Samsung, about once every 50,000 pages or so, if I remember correctly.) The toner cartridges for the CLX3185FW last 1000 pages for each of the colors and 1500 pages for the black.

From what I have found, Samsung actually bases those numbers are page counts rather than testing for toner levels within the cartridges. This probably allows for the cartridges to be simpler and, thus, cheaper to manufacture but can lead to replacing the cartridges more often than necessary. However, this helps to make sure that the image quality remains at a consistently high level by not running low on one color or another.

As for which you replace, more than likely, once you are informed that you need to replace one color, you will probably need to replace all the colors. The black will need to be replaced only by itself typically since it is judged by an independent page counter.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

the pinter can not print- it show that no network printer status is not available, what is wrong.

I just set up the new 3185fw, it can not print at the point of test print. It show that printerstatus is not available. How can I fix it?
asked 2 years, 3 months ago
catchan
on CLX-3185FW
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answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung printer.

We suggest you refer to the following troubleshooting article to help you better determine the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165202&modelname=CLX-3185FW&modelcode=&session_id=Phvpgv3Lh8JGhk1pt7RQhPKyt1LWmDSV2HTfhcBMLZxcQPZc7cTX%21-1721297013%211358249754%211335976606672

For further guidance, we recommend referring to your product manual that came with the product or to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, product support videos, as well as product manual, software, driver & firmware downloads.

** If you click on the Community Q&A tab, there is a customer discussion at the top of the list that seems to deal with the same issue you're encountering. One customer in Canada said that they were able to get it working by resetting the printer to factory defaults and reconnecting it to their wireless network **

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000189&prd_mdl_cd=CLX-3185FW%2FXAA&prd_mdl_name=CLX-3185FW#

If you continue to encounter issues after following the above actions, we suggest calling 1-800-SAMSUNG to talk with a trained agent who could assist in getting it working for you.

Thank you for being a Samsung customer!

The Samsung Product Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My printer just stopped printing the color orange. Orange is now pink. I need to get this corrected.

I removed, shook, and replaced all toner cartridges and no change is evident.
asked 1 year, 9 months ago
DTBSr
Indianapolis, IN, USA
on CLX-3185FW
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answer 1
Thank you for contacting Samsung. This suggests some problem with the yellow toner cartridge. Please inspect the yellow cartridge to ensure that it looks like it's all in order. If possible, try another cartridge. If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know what you've tried thus far to correct the problem. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
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Question

All colors Look faded

The printer prints fine black and white. But all colors look faded and barely there. I printed a supplies info report and. Yellow is at 38%, Magenta 43%, Cyan 44%.
asked 1 year, 11 months ago
gamebucketman
on CLX-3185FW
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answer 1
Thank you for contacting Samsung. Perhaps you need to adjust the altitude setting on your printer. Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 1 year, 11 months ago
SamsungTech42
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Question

i have a samsung clx-3185fw printer.How do i print from my ipad?

Is it possible to print on samsung printers from pones?
asked 2 years, 10 months ago
Fasil
Bahrain
on CLX-3185FW
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Question

Hangs up on install

I am installing the CLX3185FW using the shipped software. I have a mixture of machines fron Windows XP to Windows 7 Pro and Home. The Windows Home machine hangs up in the install process immediatly after accepting the license agreement. After pressing the next button the panel just hangs there. All other machines installed fine. I can also "Ping" the printer fron the failing machine.
asked 2 years, 10 months ago
rharry
on CLX-3185FW
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Question

how do I make the wireless CLX-3185-FW work with an Ipad2?

wireless hookup
asked 2 years, 9 months ago
professorpg
Ft. Lauderdale
on CLX-3185FW
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