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See all Samsung Questions and Answers Color Multifunction Laser Printers Q & A

Customer Questions & Answers for
CLX-3185FW

Customer Questions & Answers:
124 Questions
 | 
40 Answers

Questions & Answers for samsung CLX-3185FW

Question

how do i get messages regarding toner levels?

SAMSUNG clx-3185FW
asked 2 years, 9 months ago
BDKRWALKER
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you have your printer attached directly to your network, you can go to the IP address assigned to the printer (such as 10.128.0.250 in my network) and it will show you the toner levels of each cartridge. Beyond that you can check the level of each cartridge through the menu on the machine itself.

Press Menu.
Go to Menu 3: System Menu.
Press the left or right arrow until you reach Maintenance.
Press OK.
The first option you should see is Supplies Life.
Press OK.
The first option you should see now is Supplies Info.
Press OK.
Finally, you should see the query as to whether to print with a default of Yes.
Press OK.

Take note that if you choose No or press the Back key at this point, no information about the toner levels will be displayed. I personally think that it would be a good idea for Samsung to give the option of displaying the toner levels on the LCD at that point rather than forcing the user to print them but they have not yet done that.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

This printer goes offline and the only way I am able to get it back online is to turn it off and back on. ANY WAY TO FIX THIS?????

asked 2 years, 11 months ago
Glog
USA
on CLX-3185FW
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I had exactly the same trouble. I fixed this by using the dial on the printer to reset all parameters (using the menu for that, in system settings). I then reconnected the printer to the wi-fi network, entered all my other settings and voilà! It didn't fail since. Before that, I couldn't use the printer after about 5 minutes from turning it on.

I hope this will help.
answered 2 years, 6 months ago
Anonymous
Quebec City, QC, Canada
-1point
0out of 1found this answer helpful.
answer 2
I have not seen this issue with my CLX-3185FW and I leave it on (not turned off but I do allow it to go into power save mode) at all times and have not yet experienced this problem. I wonder if the problem is a driver issue or a problem with the printer. Do you have this problem with the printer showing as offline on only one computer but not another or is this on all computers in your network environment? If the former, then I would suggest reinstalling the printer driver on the offending computer. If the latter, get in touch with Samsung's technical support for assistance as this could be resolved by a firmware update, more recent driver release than what your computers are using, or by taking the printer into a certified Samsung repair technician for service.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
answer 3
I don't know if this is the same problem as I had or not. If this is a wireless issue, try this.
I couldn't print anything and turning the printer off/on didn't make it come back from "offline" for one of the computers. Turns out, it was a firewall that was blocking the communication between the printer and the system. Try turning the firewall of your security system and windows off and see if that makes your problem go away. If it solves your problem, configure your security software properly so that your firewall does not block it. Typically, it might be "Spooler SubSystem App" being blocked. c:\windows\system32\spoolsv.exe is the program.
answered 2 years, 10 months ago
the5threvolution
-1point
0out of 1found this answer helpful.
Question

Wireless setup

I setup the CLX-3185FW printer on my wireless network. I used the provided install disk and set it up wirelessly to two windows 7 laptops. It worked great the rest of the evening. The next day both laptops are not connecting and printing. Control panel is reporting the printer as offline. What can I do to keep windows connected to the printer?
asked 2 years, 10 months ago
Jeremy0213
Central Florida
on CLX-3185FW
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Did you, by chance, shut off the printer for the evening as well so that in the morning, you had to power it back up just as you had to power up the laptop computers? If so, then what probably happened was that your printer lost its DHCP address assignment and, therefore, when it powered back up, it went out to the DHCP server built into your wireless router and requested a new address. That new address is different than what the printer originally had, so the laptops are looking for it at the wrong address. The easiest way to resolve this is to use the DHCP server in the router to give it a "static" address assignment. This way, each and every time that the printer powers up and does not have an active address assigned to it, the DHCP server will give it the same address that you have set for it to have permanently. For example, if your router assigns addresses 192.168.0.100 through 192.168.0.199 from the DHCP pool, you can have it give the printer a "static DHCP" assignment of 192.168.0.199. That way, you and your computers will always know that it is at that 199 address and, therefore, can always see it and print to it. Once you have set the address to what you wish for it to be, you will need to go into each of the laptops (and any other machines that you wish to have print to that printer) and reconfigure their IP address "printer ports" to point to that address. If you are not familiar with how to do some portion of this process, I would suggest getting in touch either with Samsung's technical support (for the Windows portion of the process) or with the manufacturer of your wireless router (for the router portion of the process) for further assistance.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
+1point
1out of 1found this answer helpful.
answer 2
I had this problem too when I tried to set it up. Mine did not work at all after connecting on one of the computers when the other one worked fine. It turns out it was a firewall problem with mcafee. The printer was reported as offline as well. It was windows 7 operating system. When I turned the firewall off, then the printer comes back "online", and everything is ok.
Try testing it with firewall off, then after few minutes, see if you can print. If you can, turn the firewall back on. And see if "Spooler SubSystem App" where c:\windows\system32\spoolsv.exe is the app is being blocked by the firewall. Give full access to that app if so. Then see if your printer is working.
If that is not the problem, but disabling firewall of the security system makes the problem go away, you need to see which other printer related programs are being blocked by your firewall.
answered 2 years, 10 months ago
the5threvolution
+1point
1out of 1found this answer helpful.
Question

3185FW is printing text light. Check saver settings and is set to none.

asked 2 years, 10 months ago
rpulford
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Toner Save functionality seems to be related to just graphics. Check how the Print Quality is set on the Basic tab. By default, it is set at Normal but if it is printing excessively lightly, then it may have been set to draft or it could be that your toner cartridge is running out of powder and, thus, you need to compensate by using Best instead of Normal. Remember, the black toner cartridge has an average 1500 page yield (at 5% coverage per printed page). Also, if you are still working with the first cartridge, it could be that it is a "starter" cartridge rather than a full-yield cartridge, so even if you have not printed nearly 1500 pages, you could still be running out of toner. (I haven't yet determined whether that is the case since I got my unit only yesterday).

If none of this works, it could also indicate problems within the unit itself such as a dirty charging roller (the foam roller that puts a positive charge to the paper prior to the application of the toner, which carries a negative charge). If there has been a toner spill inside the printer, that could easily cause this problem. The charging roller is not a user-serviceable part, so you will need to get in touch with an authorized repair center to replace that part. Presumably this unit is still under warranty, so it could be that the replacement--if done by an authorized repair center--will cost you nothing.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How may I fax multiple files in one fax?

asked 2 years, 10 months ago
Lbare
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Looking over the documentation on the CLX-3185FW, it seems that if you are attempting to send a fax from your computer, then there is no way to fax multiple files at the same time. Essentially, the "fax from PC" function acts like a printer driver. Instead of printing to a print queue, you instead are "printing" to a fax transmission queue. Thus, just like you can send only the one open document to the printer, you can send only one open document to the fax queue. The fax function is not like sending an email with multiple attachments. To send multiple documents, you will have to "print" to the "Fax from PC" function multiple times. The way to get around this, of course, is to print the documents and then send them from the machine itself as a single fax transmission just as you would any other multiple-page hard copy fax you wish to transmit.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Blank pages in all printing modes? Ive tried restarting and replaced toner. Still blank pages for all modes of printing.

asked 2 years, 10 months ago
kadijah11
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you have replaced the toner cartridge, did you remember to remove the plastic seal that keeps the toner from leaking out while in storage? This is quite easily overlooked and would cause blank pages to occur.

If the problem is not resolved this easily, then it sounds like you may have a defective unit. If it is still under warranty, contact Samsung to find out where to take the unit. The problem could easily be a failed laser unit, high-voltage power supply, formatter board, or charging roller. (I would think that with this model, the first three parts would lead to error messages on the display panel but I am not yet certified on this model, so that could be an erroneous assumption.) None of these parts are user-serviceable, so if the issue with the toner cartridge is not the solution, then contact Samsung to have a professional technician evaluate your machine.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

The fax does not answer, keeps saying secure receive..But is OFF

asked 2 years, 10 months ago
Kenneths
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It sounds like the fax function may not be set correctly. Secure Fax means only that it will receive faxes and store them in memory until the proper 4-digit PIN is input at the machine console. This insures that no one but the person for whom the faxes are intended will see the fax transmissions.

What I believe you need to do is check the fax receive mode itself. There are several options available: Fax, Tel, Ans/Fax, and DRPD. To check the setting, press the Fax button on the machine console, then press the Menu button. Press the right arrow until Fax Setup shows on the screen, then Press OK. Next, press the right arrow until Receiving shows, then press OK again. Press the right arrow some more until Receiving Mode appears, then press OK again. This is where you will have the various options I mentioned. To explain the options,

Fax: This is the default set by the factory and means that the machine will answer all calls coming in. If you use a dedicated phone line for the fax function, this is the option you need to have set.

Tel: This options means that you have only the single phone line that you use for your regular phone calls and for your fax machine and, as such, this mode means that the fax machine will not pick up any calls. Instead, you need to go to the front console and press On Hook Dial and then Start to get it to receive.

Ans/Fax: This option is for when you share a phone line with an answering machine. The answering machine will answer the phone call but the fax machine will listen to the phone line and determine if the "fax beep" (fax initiation tone) is present. If so, then it will pick up the line and start the fax reception process. If you wish to use your machine in this mode, I suggest having the fax machine plugged into the telephone wall jack and the answering machine plugged into the Extension Telephone socket (EXT socket) on the back of the machine. This will allow the machine to cut off the phone line to the answering machine so that when it does pick up a fax call, if the answering machine does not stop its outgoing message automatically, it will not interfere with the reception of the fax transmission.

DRPD: This option is for a special phone service called Distinctive Ring. This service has the normal pattern ring for the primary phone number for that line but then has an alternate ring pattern (such as two short rings instead of the US-standard long single ring) for a second phone number assigned to that same phone line. In DRPD mode, the fax machine will not answer the line unless it detects the specific pattern to which it is configured. If you wish to use this feature, then you need to set the machine to DRPD and then, while "Waiting Ring" appears on the screen, call your Distinctive Ring phone number and let the line ring several times until "Completed DRPD Setup" appears on the screen. At that point, the fax function will answer anytime that it hears that ring pattern but not any other phone calls.

Once you have made the appropriate selection for your situation (and, if necessary, performed the ring training necessary for DRPD), press OK.

At this point, your display should say "Receiving" and "Receive Mode" on the second line. Press the right arrow one time and you should see "Rings to Answer." Press OK. In here, you can input a number between 1 and 7, inclusive. This is the ring on which the fax function will pick up the phone line presuming it is in Fax or DRPD mode. In Tel or Ans/Fax mode, this is meaningless. My advice is to set it to 2 rings, which is pretty standard, though you may set it for 1 if you find that you have problems receiving faxes at two rings.

Hopefully this will resolve the problems for you. If not, then let me know and I'll see if I can help you further.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How do I get my clx-3185fw laser printer to print photos in a spreadsheet document?

The document will print on a different printer, but I get (SPL-C error- including corrupted data; system : src_5.47/xl_image; line: 731) when I try to print from the laser. If I remove the photo(s) it prints just fine.
asked 2 years, 10 months ago
Anonymous
idaho, usa
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hmmm, that could be a limitation of the Samsung Printer Language (SPL) and, thus, you might want to try switching over to the more universal Printer Control Language version 6 (PCL 6). You accomplish this by going to Control Panel and double-clicking the Printers and Faxes control panel applet (if using Windows XP) or the Devices and Printers control panel applet (in Windows 7). Once there, right-click on the CLX-3185FW and click on either Properties (Windows XP) or Printer Properties (Windows 7) and wait for a new window to appear. The next to right-most tab will be Device Options and you should see the only option there is Printer Language, which is currently defaulted to SPL. Change that to PCL 6 and click OK at the bottom right of that window. Try printing again and see if that resolves your problem.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Printing multiple page documents - printing fades out - not quality as good as first two pages.

Installed a new toner cartridge - Printing multiple page documents - printing fades out - not quality as good as first two pages. Have tilted toner cartridge as directed in manual. No improvement. This documents are for presentation to clients - need to be the best professional appearance.
asked 2 years, 10 months ago
Anonymous
TUcson, AZ USA
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This sounds like that it could be a problem with either the charging roller or image drum not keeping as high a charge as is normal, which indicates a problem with the printer. Get in touch with Samsung's technical support and find out where to take the printer for service in your area. Also, I would advise taking in a sample of a printout that demostrates the problem that you are seeing. If the problem is consistently after the first two pages are printed, then find something on the internet (such as a news article) that is three or more pages in printed length and print that so that you do not take potentially confidential material regarding your client to the eyes of the repair shop.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

I am trying to manually feed a sheet with labels since the printer always gets jammed when I put them in the tray. I cannot figure out which button

to push
asked 2 years, 10 months ago
Anonymous
cedar park, texas
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It depends on what you wish to print. Presuming that the labels that you are printing are just basic name/address labels and, thus, you are printing basic black text, then you would press the black Start button located to the right side of the printer's control panel: it has the word Start printed over two buttons, one is grey and the other is blue. Under the grey button is the word Black. That is the button you would press if you told your program that you wished to do a manual feed. I find, however, that the simplest solution is to just slide the media you wish to use instead of the standard inside the paper tray along the top of the paper tray until it reaches the six upright flanges at the far end furthest inside the printer. At that point, it is aligned with the standard paper that you use in the machine and will be the top most page available to it, thus it will be grabbed when you run the next print job. Now, be aware that it is not recommended to use a partial sheet of labels inside a printer (most especially a laser printer) as the wax backing to which the labels are typically attached is not designed to withstand direct heat application by the fusing assembly (which is about 350 degrees Fahrenheit). As such, at a minimum, some of the wax could melt onto the fusing roller and/or the image drum and cause printing problems. Further, because of the excess heat that is present near the edge of the remaining labels, the adhesive may let loose of the wax backing and stick onto the first nearby surface available, which is often a toner cartridge or image drum, causing replacement of the compromised part to be required. As such, I generally recommend to my clients that labels be printed in an unheated printer, namely a dot matrix or inkjet printer, especially in the case of partially used pages of labels.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Can the CLX-3185FW receive as well as send emails?

I know that the CLX-3185FW can "scan to email" and send out status messages via email but can it also go out and check an email address and print whatever it finds there? In the configuration of the email functionality, it speaks of POP3 login (in reference to it being required before SMTP authentication), so I am just curious if Samsung went the extra step and made this functionality possible. If so, how does one set it up?
asked 2 years, 10 months ago
bdcusa
Lawrence, Kansas
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Though I am the one who asked this question, I now have the answer straight from our friends at Samsung. Thus, I thought I would let my fellow users and owners know their words of wisdom.

Apparently the email function is outbound only, not an ability to print emails received at a monitored address. When asked if this might be a function made available in a future firmware update, the answer was "unknown." I take that to mean that the idea had not occurred to them and that they probably won't make it happen, though I can see how it would be very handy (and quite useful, especially in my business). I sure hope that they do give it serious consideration rather than let it fall to the wayside.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Why does the machine try to answer a fax when I'm talking on the telephone. Setting is set at answer machine/fax and fax answer at 4 rings?

asked 2 years, 10 months ago
phxuser
phoenix
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Do you, by chance, have DSL service on your phone line? If so, then make sure that the fax machine is hooked through one of the DSL filters as well as your phone. The reason being that it could be detecting the various squeaks and squawks of the humanly-unintelligible noise as being a fax machine trying to initiate a transmission. On most DSL filters, there are two jacks: one marked DSL (or maybe HPN or HPNA) and the other marked Phone. Make sure that anything that you try to use with your voice calls (telephones, answering machines, caller ID devices, fax machines, etc.) are attached to the Phone. If you are not sure which connection is which, plug the filter into the wall phone jack and then plug a phone into one jack and then the other. On one, you will hear a clear phone line while on the other, you will hear the dial tone garbled with all sorts of other noise. Make note of the one that gives you a clear dial tone. That is the side of the filter you want to attach all devices other than your DSL modem. Now as to the chain of devices from the filter, I would suggest having your CLX-3185FW attached directly to the filter, then the answering machine plugged into the back of the CLX-3185FW unit, and then any telephone you wish to use plugged into the back of the answering machine. This way, when you receive an actual fax transmission and the answering machine may not disconnect when the fax machine "answers" the call, it will not hamper the transmission. The reason being that the fax function disconnects the "phone" jack from the phone line when it picks up.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How can I manually feed paper in my CLX-3185FW printer?

asked 2 years, 9 months ago
flyingm
flagstaff, az
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The printer is not set up for "manual feeding" of paper: there is no multipurpose tray or anything of that nature on this machine. That is actually something that I see as an oversight on Samsung's part. The way to overcome this is to remove the paper that is in the paper cassette and fill it with whatever stock you wish to use. However, if you are printing something, such as a cover letter, on special stock and, therefore, need only one piece that is the same width as your typical paper (let's presume letter size), then what I often do is just slide it along the top of the cassette until it falls between the two paper guides on the two sides of the paper in the cassette. This ensures that the paper will be fed correctly and also makes sure that it is the first piece of paper retrieved by the paper pickup rollers. The way the manual recommends doing it is to place the paper you want to use in the paper tray. If it's only a single sheet, then put it on top of the other stock face down with the top edge farthest inside the printer.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How do I download the software for my printer. I bought it yesterday and it did not come with the software

Itis a CLX3185FX
asked 2 years, 9 months ago
Carolmeuser
Aurora, Colorado
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Simply go to:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA

and download the appropriate software for your computer. Presuming that you have a computer using some version of Windows, the file you should download for the printing capability is the one named:

Print Driver (Driver) (ver.3.11.34.00)

For the scanning capability, also get the file named:

Scan Driver (Driver) (ver.3.21.14.01:12)

Both are executable files, so download them and double-click on one and go through the steps until it is finished, then do the same with the other.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
+1point
1out of 1found this answer helpful.
Question

When will Samsung provide a driver for the CLX-3185FW for Mac OSX 10.7 (Lion)?

I purchased the Samsung multi-function printer in April - a significant investment. Recently I upgraded my desktop computer (an iMac) to Mac OS-X 10.7 (Lion) and found out that there are no drivers available from Samsung for Lion. I have waited patiently for over a month, expecting that Samsung would remedy this promptly - but so far, nothing.

Are you planning on releasing a driver for the CLX-3185FW for Lion? If so, when?
asked 2 years, 9 months ago
smgemelos
on CLX-3185FW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
This is a question you need to ask Samsung's technical support. The questions posted here are read and answered by your fellow product owners. I made the same error when I first had a question: I posted it here, thinking I was talking with Samsung but, alas, that is not the case. (Once I got the right answer, I came back later and posted what I learned from Samsung in answer to my own query for the benefit of the other users.)
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

What's wrong with my print quality?

My print quality has deteriorated greatly. There is no warning that the toner needs replacing. There is nowhere I can find to check levels. What to do and why?
asked 2 years, 9 months ago
JKINNEY
on CLX-3185FW
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
To check the toner condition, do the following:

Press Menu.
Press either the left or right arrow until you see System Setup.
Press OK.
Press either the left or right arrow until you see Maintenance.
Press OK.
You should see Supplies Life on the panel.
Press OK.
You should now see Supplies Info on the panel.
Press OK.
Now it should be asking whether to print this page with a default answer of yes.
Press OK.

This will print a page that will give you a report of the toner levels in all four cartridges.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

Is this 100% compatible with apple Mac computer as well?

If I need to down-load drive for apple mac, where can I do that? Do you support for this?
asked 2 years, 9 months ago
supertaz777
Seattle
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, this printer is compatible with a Macintosh as well as a standard computer. You can download the printer and scanner drivers for Mac OS 10.3 through 10.6 from:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

i need help w/samsung clx3185fw printer.

it is telling me i need a toner cartridge. does this mean an ink cartridge or that big drum-thing that is behind everything? do i need all the colors of ink??
asked 2 years, 8 months ago
zepguy
jacksonville, fl
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The toner cartridges are the four thin things in front of the "big drum thing." That larger part is actually called the image drum and needs to be replaced only very rarely. (Per Samsung, about once every 50,000 pages or so, if I remember correctly.) The toner cartridges for the CLX3185FW last 1000 pages for each of the colors and 1500 pages for the black.

From what I have found, Samsung actually bases those numbers are page counts rather than testing for toner levels within the cartridges. This probably allows for the cartridges to be simpler and, thus, cheaper to manufacture but can lead to replacing the cartridges more often than necessary. However, this helps to make sure that the image quality remains at a consistently high level by not running low on one color or another.

As for which you replace, more than likely, once you are informed that you need to replace one color, you will probably need to replace all the colors. The black will need to be replaced only by itself typically since it is judged by an independent page counter.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

the pinter can not print- it show that no network printer status is not available, what is wrong.

I just set up the new 3185fw, it can not print at the point of test print. It show that printerstatus is not available. How can I fix it?
asked 2 years, 3 months ago
catchan
on CLX-3185FW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung printer.

We suggest you refer to the following troubleshooting article to help you better determine the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165202&modelname=CLX-3185FW&modelcode=&session_id=Phvpgv3Lh8JGhk1pt7RQhPKyt1LWmDSV2HTfhcBMLZxcQPZc7cTX%21-1721297013%211358249754%211335976606672

For further guidance, we recommend referring to your product manual that came with the product or to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, product support videos, as well as product manual, software, driver & firmware downloads.

** If you click on the Community Q&A tab, there is a customer discussion at the top of the list that seems to deal with the same issue you're encountering. One customer in Canada said that they were able to get it working by resetting the printer to factory defaults and reconnecting it to their wireless network **

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000189&prd_mdl_cd=CLX-3185FW%2FXAA&prd_mdl_name=CLX-3185FW#

If you continue to encounter issues after following the above actions, we suggest calling 1-800-SAMSUNG to talk with a trained agent who could assist in getting it working for you.

Thank you for being a Samsung customer!

The Samsung Product Support Team
answered 2 years, 2 months ago
SamsungTech73
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Question

Does this printer have an inlargement feature?

asked 2 years, 1 month ago
mb1637
Arizona
on CLX-3185FW
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have researched your question and there are enlargement features offered with this printer. We recommend you refer to the product manual linked below. If you do a keyword search for "enlarge", you'll find additional info in the Copying, Machine status and advanced feature and Printing sections.

http://downloadcenter.samsung.com/content/UM/201108/20110816125325177/EN/en/english/start_here.htm

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
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0out of 0found this answer helpful.
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