It sounds like the fax function may not be set correctly. Secure Fax means only that it will receive faxes and store them in memory until the proper 4-digit PIN is input at the machine console. This insures that no one but the person for whom the faxes are intended will see the fax transmissions.
What I believe you need to do is check the fax receive mode itself. There are several options available: Fax, Tel, Ans/Fax, and DRPD. To check the setting, press the Fax button on the machine console, then press the Menu button. Press the right arrow until Fax Setup shows on the screen, then Press OK. Next, press the right arrow until Receiving shows, then press OK again. Press the right arrow some more until Receiving Mode appears, then press OK again. This is where you will have the various options I mentioned. To explain the options,
Fax: This is the default set by the factory and means that the machine will answer all calls coming in. If you use a dedicated phone line for the fax function, this is the option you need to have set.
Tel: This options means that you have only the single phone line that you use for your regular phone calls and for your fax machine and, as such, this mode means that the fax machine will not pick up any calls. Instead, you need to go to the front console and press On Hook Dial and then Start to get it to receive.
Ans/Fax: This option is for when you share a phone line with an answering machine. The answering machine will answer the phone call but the fax machine will listen to the phone line and determine if the "fax beep" (fax initiation tone) is present. If so, then it will pick up the line and start the fax reception process. If you wish to use your machine in this mode, I suggest having the fax machine plugged into the telephone wall jack and the answering machine plugged into the Extension Telephone socket (EXT socket) on the back of the machine. This will allow the machine to cut off the phone line to the answering machine so that when it does pick up a fax call, if the answering machine does not stop its outgoing message automatically, it will not interfere with the reception of the fax transmission.
DRPD: This option is for a special phone service called Distinctive Ring. This service has the normal pattern ring for the primary phone number for that line but then has an alternate ring pattern (such as two short rings instead of the US-standard long single ring) for a second phone number assigned to that same phone line. In DRPD mode, the fax machine will not answer the line unless it detects the specific pattern to which it is configured. If you wish to use this feature, then you need to set the machine to DRPD and then, while "Waiting Ring" appears on the screen, call your Distinctive Ring phone number and let the line ring several times until "Completed DRPD Setup" appears on the screen. At that point, the fax function will answer anytime that it hears that ring pattern but not any other phone calls.
Once you have made the appropriate selection for your situation (and, if necessary, performed the ring training necessary for DRPD), press OK.
At this point, your display should say "Receiving" and "Receive Mode" on the second line. Press the right arrow one time and you should see "Rings to Answer." Press OK. In here, you can input a number between 1 and 7, inclusive. This is the ring on which the fax function will pick up the phone line presuming it is in Fax or DRPD mode. In Tel or Ans/Fax mode, this is meaningless. My advice is to set it to 2 rings, which is pretty standard, though you may set it for 1 if you find that you have problems receiving faxes at two rings.
Hopefully this will resolve the problems for you. If not, then let me know and I'll see if I can help you further.
answered 2 years, 7 months ago
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