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Customer Questions & Answers for
samsung CLX-3185FW

Customer Questions & Answers:
124 Questions
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40 Answers

Questions & Answers for samsung CLX-3185FW

Question

This printer goes offline and the only way I am able to get it back online is to turn it off and back on. ANY WAY TO FIX THIS?????

asked 2 years, 10 months ago
Glog
USA
on CLX-3185FW
0points
0out of 0found this question helpful.
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3 answers
Answers
answer 1
I had exactly the same trouble. I fixed this by using the dial on the printer to reset all parameters (using the menu for that, in system settings). I then reconnected the printer to the wi-fi network, entered all my other settings and voilà! It didn't fail since. Before that, I couldn't use the printer after about 5 minutes from turning it on.

I hope this will help.
answered 2 years, 6 months ago
Anonymous
Quebec City, QC, Canada
-1point
0out of 1found this answer helpful.
answer 2
I have not seen this issue with my CLX-3185FW and I leave it on (not turned off but I do allow it to go into power save mode) at all times and have not yet experienced this problem. I wonder if the problem is a driver issue or a problem with the printer. Do you have this problem with the printer showing as offline on only one computer but not another or is this on all computers in your network environment? If the former, then I would suggest reinstalling the printer driver on the offending computer. If the latter, get in touch with Samsung's technical support for assistance as this could be resolved by a firmware update, more recent driver release than what your computers are using, or by taking the printer into a certified Samsung repair technician for service.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
answer 3
I don't know if this is the same problem as I had or not. If this is a wireless issue, try this.
I couldn't print anything and turning the printer off/on didn't make it come back from "offline" for one of the computers. Turns out, it was a firewall that was blocking the communication between the printer and the system. Try turning the firewall of your security system and windows off and see if that makes your problem go away. If it solves your problem, configure your security software properly so that your firewall does not block it. Typically, it might be "Spooler SubSystem App" being blocked. c:\windows\system32\spoolsv.exe is the program.
answered 2 years, 10 months ago
the5threvolution
-1point
0out of 1found this answer helpful.
Question

Wireless setup

I setup the CLX-3185FW printer on my wireless network. I used the provided install disk and set it up wirelessly to two windows 7 laptops. It worked great the rest of the evening. The next day both laptops are not connecting and printing. Control panel is reporting the printer as offline. What can I do to keep windows connected to the printer?
asked 2 years, 10 months ago
Jeremy0213
Central Florida
on CLX-3185FW
0points
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2 answers
Answers
answer 1
Did you, by chance, shut off the printer for the evening as well so that in the morning, you had to power it back up just as you had to power up the laptop computers? If so, then what probably happened was that your printer lost its DHCP address assignment and, therefore, when it powered back up, it went out to the DHCP server built into your wireless router and requested a new address. That new address is different than what the printer originally had, so the laptops are looking for it at the wrong address. The easiest way to resolve this is to use the DHCP server in the router to give it a "static" address assignment. This way, each and every time that the printer powers up and does not have an active address assigned to it, the DHCP server will give it the same address that you have set for it to have permanently. For example, if your router assigns addresses 192.168.0.100 through 192.168.0.199 from the DHCP pool, you can have it give the printer a "static DHCP" assignment of 192.168.0.199. That way, you and your computers will always know that it is at that 199 address and, therefore, can always see it and print to it. Once you have set the address to what you wish for it to be, you will need to go into each of the laptops (and any other machines that you wish to have print to that printer) and reconfigure their IP address "printer ports" to point to that address. If you are not familiar with how to do some portion of this process, I would suggest getting in touch either with Samsung's technical support (for the Windows portion of the process) or with the manufacturer of your wireless router (for the router portion of the process) for further assistance.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
+1point
1out of 1found this answer helpful.
answer 2
I had this problem too when I tried to set it up. Mine did not work at all after connecting on one of the computers when the other one worked fine. It turns out it was a firewall problem with mcafee. The printer was reported as offline as well. It was windows 7 operating system. When I turned the firewall off, then the printer comes back "online", and everything is ok.
Try testing it with firewall off, then after few minutes, see if you can print. If you can, turn the firewall back on. And see if "Spooler SubSystem App" where c:\windows\system32\spoolsv.exe is the app is being blocked by the firewall. Give full access to that app if so. Then see if your printer is working.
If that is not the problem, but disabling firewall of the security system makes the problem go away, you need to see which other printer related programs are being blocked by your firewall.
answered 2 years, 10 months ago
the5threvolution
+1point
1out of 1found this answer helpful.
Question

3185FW is printing text light. Check saver settings and is set to none.

asked 2 years, 10 months ago
rpulford
on CLX-3185FW
0points
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1 answer
Answers
answer 1
The Toner Save functionality seems to be related to just graphics. Check how the Print Quality is set on the Basic tab. By default, it is set at Normal but if it is printing excessively lightly, then it may have been set to draft or it could be that your toner cartridge is running out of powder and, thus, you need to compensate by using Best instead of Normal. Remember, the black toner cartridge has an average 1500 page yield (at 5% coverage per printed page). Also, if you are still working with the first cartridge, it could be that it is a "starter" cartridge rather than a full-yield cartridge, so even if you have not printed nearly 1500 pages, you could still be running out of toner. (I haven't yet determined whether that is the case since I got my unit only yesterday).

If none of this works, it could also indicate problems within the unit itself such as a dirty charging roller (the foam roller that puts a positive charge to the paper prior to the application of the toner, which carries a negative charge). If there has been a toner spill inside the printer, that could easily cause this problem. The charging roller is not a user-serviceable part, so you will need to get in touch with an authorized repair center to replace that part. Presumably this unit is still under warranty, so it could be that the replacement--if done by an authorized repair center--will cost you nothing.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Scanning doesn't seem to work on CLX-3185FW

Hi,

I'm trying to use the scanning function on my CLX-3185FW, and it doesn't seem to be working.
This is what happens:
1. I plug in the USB drive to the front of the printer.
2. I choose Scan to USB.
3. The scan does go through; The scanning process starts and after the process the printer says the job is complete.
4. I take out the USB drive, and insert it to my computer, and I don't see any files that were scanned.

If you could help me out on how to resolve this issue, I'd very much appreciate it.

Thank you very much in advance.
asked 2 years, 9 months ago
shady14
on CLX-3185FW
0points
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1 answer
Answers
answer 1
Hmmm, you say that you hit the "Scan to USB" option but you did not say whether you hit the Color Start or Black Start button (hitting either will allow the same result, namely the scan platen will start to move and take in the image of your document). After the scan is complete for that page, you should receive a message asking if you have other pages to scan. If the answer is no, then it will actually take the image (or images, if you have scanned more than one page) from memory and write them out to your USB device. The writing does not actually occur until after the final question is answered. If you are omitting answering that question, that would explain why you are not seeing any files written to your flash drive.
answered 2 years, 9 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

How do I download the software for my printer. I bought it yesterday and it did not come with the software

Itis a CLX3185FX
asked 2 years, 9 months ago
Carolmeuser
Aurora, Colorado
on CLX-3185FW
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Simply go to:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA

and download the appropriate software for your computer. Presuming that you have a computer using some version of Windows, the file you should download for the printing capability is the one named:

Print Driver (Driver) (ver.3.11.34.00)

For the scanning capability, also get the file named:

Scan Driver (Driver) (ver.3.21.14.01:12)

Both are executable files, so download them and double-click on one and go through the steps until it is finished, then do the same with the other.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
+1point
1out of 1found this answer helpful.
Question

When will Samsung provide a driver for the CLX-3185FW for Mac OSX 10.7 (Lion)?

I purchased the Samsung multi-function printer in April - a significant investment. Recently I upgraded my desktop computer (an iMac) to Mac OS-X 10.7 (Lion) and found out that there are no drivers available from Samsung for Lion. I have waited patiently for over a month, expecting that Samsung would remedy this promptly - but so far, nothing.

Are you planning on releasing a driver for the CLX-3185FW for Lion? If so, when?
asked 2 years, 9 months ago
smgemelos
on CLX-3185FW
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
This is a question you need to ask Samsung's technical support. The questions posted here are read and answered by your fellow product owners. I made the same error when I first had a question: I posted it here, thinking I was talking with Samsung but, alas, that is not the case. (Once I got the right answer, I came back later and posted what I learned from Samsung in answer to my own query for the benefit of the other users.)
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
-1point
0out of 1found this answer helpful.
Question

Is this 100% compatible with apple Mac computer as well?

If I need to down-load drive for apple mac, where can I do that? Do you support for this?
asked 2 years, 9 months ago
supertaz777
Seattle
on CLX-3185FW
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes, this printer is compatible with a Macintosh as well as a standard computer. You can download the printer and scanner drivers for Mac OS 10.3 through 10.6 from:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How do I program speed dial

asked 2 years, 10 months ago
MauiStone
on CLX-3185FW
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1 answer
Answers
answer 1
To quote from the manual,

Setting up Address Book
You can set up Address Book with the fax numbers you use most frequently. Your machine provides you with the following features for setting up Address Book. Before beginning to store fax numbers, make sure that your machine is in Fax mode.

Speed dial numbers
You can store up to 240 frequently-used fax numbers in speed dial numbers.

Registering a speed dial number
1.Press (Fax) on the control panel.
2.Press Address Book on the control panel.
3.Press the left/right arrow until New & Edit appears and press OK.
4.Press the left/right arrow until Speed Dial appears and press OK.
5.Enter a speed dial number between 1 and 240 and press OK.
If an entry is already stored in the number you choose, the display shows the message to allow you to change it. To start over with another speed dial number, press Back.
6.Enter the name you want and press OK.
For details on how to enter alphanumeric characters (See "Entering characters using the number keypad (CLX-3185FN/CLX-3185FW only)" on page 2).
7.Enter the fax number you want and press OK.
8.Press Stop/Clear to return to ready mode.

Editing speed dial numbers
1.Press (Fax) on the control panel.
2.Press Address Book on the control panel.
3.Press the left/right arrow until New & Edit appears and press OK.
4.Press the left/right arrow until Speed Dial appears and press OK.
5.Enter the speed dial number you want to edit and press OK.
6.Change the name and press OK.
7.Change the fax number and press OK.
8.Press Stop/Clear to return to ready mode.

Using speed dial numbers
When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
•For a one-digit (0-9) speed dial number, press and hold the corresponding digit button on the number keypad.
•For a two- or three-digit speed dial number, press the first digit button(s) and then hold down the last digit button. You can also search through memory for an entry by pressing Address Book (See
"Searching Address Book for an entry" on page 7).

If you have not downloaded the manual, I would suggest doing so. It is a very handy resource to have to answer most commonly-asked user questions. You may obtain the manual for the CLX-3185FW from:

http://www.samsung.com/us/support/downloads/CLX-3185FW/XAA
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

How may I fax multiple files in one fax?

asked 2 years, 10 months ago
Lbare
on CLX-3185FW
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1 answer
Answers
answer 1
Looking over the documentation on the CLX-3185FW, it seems that if you are attempting to send a fax from your computer, then there is no way to fax multiple files at the same time. Essentially, the "fax from PC" function acts like a printer driver. Instead of printing to a print queue, you instead are "printing" to a fax transmission queue. Thus, just like you can send only the one open document to the printer, you can send only one open document to the fax queue. The fax function is not like sending an email with multiple attachments. To send multiple documents, you will have to "print" to the "Fax from PC" function multiple times. The way to get around this, of course, is to print the documents and then send them from the machine itself as a single fax transmission just as you would any other multiple-page hard copy fax you wish to transmit.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Blank pages in all printing modes? Ive tried restarting and replaced toner. Still blank pages for all modes of printing.

asked 2 years, 10 months ago
kadijah11
on CLX-3185FW
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1 answer
Answers
answer 1
If you have replaced the toner cartridge, did you remember to remove the plastic seal that keeps the toner from leaking out while in storage? This is quite easily overlooked and would cause blank pages to occur.

If the problem is not resolved this easily, then it sounds like you may have a defective unit. If it is still under warranty, contact Samsung to find out where to take the unit. The problem could easily be a failed laser unit, high-voltage power supply, formatter board, or charging roller. (I would think that with this model, the first three parts would lead to error messages on the display panel but I am not yet certified on this model, so that could be an erroneous assumption.) None of these parts are user-serviceable, so if the issue with the toner cartridge is not the solution, then contact Samsung to have a professional technician evaluate your machine.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Printing multiple page documents - printing fades out - not quality as good as first two pages.

Installed a new toner cartridge - Printing multiple page documents - printing fades out - not quality as good as first two pages. Have tilted toner cartridge as directed in manual. No improvement. This documents are for presentation to clients - need to be the best professional appearance.
asked 2 years, 10 months ago
Anonymous
TUcson, AZ USA
on CLX-3185FW
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1 answer
Answers
answer 1
This sounds like that it could be a problem with either the charging roller or image drum not keeping as high a charge as is normal, which indicates a problem with the printer. Get in touch with Samsung's technical support and find out where to take the printer for service in your area. Also, I would advise taking in a sample of a printout that demostrates the problem that you are seeing. If the problem is consistently after the first two pages are printed, then find something on the internet (such as a news article) that is three or more pages in printed length and print that so that you do not take potentially confidential material regarding your client to the eyes of the repair shop.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

I am trying to manually feed a sheet with labels since the printer always gets jammed when I put them in the tray. I cannot figure out which button

to push
asked 2 years, 10 months ago
Anonymous
cedar park, texas
on CLX-3185FW
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1 answer
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answer 1
It depends on what you wish to print. Presuming that the labels that you are printing are just basic name/address labels and, thus, you are printing basic black text, then you would press the black Start button located to the right side of the printer's control panel: it has the word Start printed over two buttons, one is grey and the other is blue. Under the grey button is the word Black. That is the button you would press if you told your program that you wished to do a manual feed. I find, however, that the simplest solution is to just slide the media you wish to use instead of the standard inside the paper tray along the top of the paper tray until it reaches the six upright flanges at the far end furthest inside the printer. At that point, it is aligned with the standard paper that you use in the machine and will be the top most page available to it, thus it will be grabbed when you run the next print job. Now, be aware that it is not recommended to use a partial sheet of labels inside a printer (most especially a laser printer) as the wax backing to which the labels are typically attached is not designed to withstand direct heat application by the fusing assembly (which is about 350 degrees Fahrenheit). As such, at a minimum, some of the wax could melt onto the fusing roller and/or the image drum and cause printing problems. Further, because of the excess heat that is present near the edge of the remaining labels, the adhesive may let loose of the wax backing and stick onto the first nearby surface available, which is often a toner cartridge or image drum, causing replacement of the compromised part to be required. As such, I generally recommend to my clients that labels be printed in an unheated printer, namely a dot matrix or inkjet printer, especially in the case of partially used pages of labels.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
0points
0out of 0found this answer helpful.
Question

Samsung CLX 3175FW- Eventhough I have OEM toner, Printer keep saying Invalid toner. Please help.

asked 2 years, 10 months ago
Samsunguser4443
on CLX-3185FW
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answer 1
There could be a few things at issue here. First, you might have a bad toner cartridge. Inside the CLX series toner cartridges (as I learned just recently as an owner of a CLX-3185FW printer), there are "toner chips" which monitor the state of the toner cartridge, such as how many pages the toner cartridge has printed. If this is an "OEM" refilled cartridge, it could be that the chip either has been refilled too often and has exceeded its maximum values, thus causing the "invalid toner" message or it could be that the chip was damaged during the refill process, ending up with the same result. The best course of action is for the "toner chip" to be replaced each time the cartridge is refilled, even though our friends here at Samsung do not recommend using refilled cartridges. The reason being that they can leak toner and cause damage (not covered by warranty) inside the printer. Thus, if you choose to use refilled cartridges, please be aware that you could void your warranty. Now, to get back to other possible issues, the second is that the toner cartridge itself is bad. If this is a brand new Samsung-branded cartridge (it came in a factory-sealed Samsung box with the blue corporate logo on it), then you should get in touch either with the reseller who sold you the cartridge or with Samsung directly to arrange for an exchange. The third option is that there is a problem with the printer itself. There is a series of four contacts for each of the four toner cartridges inside the front door of the printer. It could be that the contacts, wiring, or some other part of that mechanism has failed and so the printer is not able to obtain the information from the cartridge that it requires to know how much toner remains, whether it is installed, etc. Try swapping out the toner cartridge with another of the same color (swap black for black, for example) and see if that resolves the probiem. If so, then the problem is a bad cartridge. If not, then the problem is with the printer and needs to be diagnosed by a Samsung certified repair technician. In that case, get in touch with Samsung and get advice about where to take your printer for repair.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
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Question

Where is the Scanner unlock?

asked 2 years, 10 months ago
Anonymous
Sainte Mere, France
on CLX-3185FW
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answer 1
The CLX-3185FW does not have a scanner lock, which is common on flatbed scanners to keep the scanning assembly from being damaged while the device is being transported. If the software that you are using claims that the scanner is "locked," then it could be an incompatibility with the software and the CLX-3185FW (in that the software is not communicating properly with the scanner subsystem to get it to start the scan process), corrupt scanner driver, or a problem with the unit itself. Have you verified that the print function of the unit is working and, thus, there is not a communication problem whether by wire (USB or Ethernet) or wireless, depending on which method you use in your installation? If the printer functionality works, then the problem is not the method used for communication and, therefore, points back to one of the other three possibilities I mentioned. To check that the scanner arm moves appropriately, try making a copy of something (either black/white or color, it doesn't matter). If it does, then the scanner arm is not "locked" or have some problem with actuation. So, that would indicate a software problem of some sort and you would need either to reinstall the driver or speak with the technical support company of whichever imaging package through which you are trying to scan. To play it safe, I would probably do both.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
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Question

When I try to print online, I get a scripts error. Is there a new driver for the printer for IE9?

asked 2 years, 1 month ago
sjkblueeyes
Denver, Co.
on CLX-3185FW
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answer 1
Thank you for contacting Samsung.

Just so that you are aware, there are no printer drivers released for specific browser versions. They are released in conjunction with specific operating systems (Windows XP, Windows 7, Mac OS). To attempt to fix the script error, we suggest you delete your browsing history and also check to make sure you have the latest version of Java installed. Please refer to the links below for more info.

http://windows.microsoft.com/en-US/windows7/How-to-delete-your-browsing-history-in-Internet-Explorer-9

http://java.com/en/download/index.jsp

If this does not fix the issue, we suggest you consider using a different browser such as Google Chrome or Mozilla Firefox to see if you encounter the same issues with printing.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLX-3185FW/XAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
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Question

I bought a CLX-3180 multifunction laser printer. I am keen to use the FAX function and telephone at the same time. Is there an autodetect function for

asked 2 years, 9 months ago
schmackel
on CLX-3185FW
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I will presume that you mean that you bought a CLX-3185FW as the F at the end indicates it has Fax capability.

If you are looking to use the same phone line for both fax functionality and voice call capability (meaning you want to send or receive a fax while you are on a voice call), be aware that no fax machine can permit this because fax transmissions use the same analog signals that the voice communications do. Thus, you will have to use the phone for one purpose or the other or get a second phone line.

Now, if you, instead, mean that you want to set up the machine to autoanswer if a fax call comes in but allow the answering machine to get it otherwise, then what you would need to do is set up the CLX-3185FW so that it is plugged into the telephone socket on the wall and then the answering machine is plugged into the "extension" socket on the back of the printer. Further, you would need to configure the printer options as follow:

Press the Fax button (the top button just to the right of the LCD panel).
Press Menu.
Press the right arrow until you see Fax Setup.
Press OK.
Press the right arrow until you see Receiving.
Press OK.
Press the right arrow until you see Receive Mode.
Press OK.
Press the right arrow until you see Tel/Fax.
Press OK.

This will allow the machine to let the answering machine get voice calls and it to pick up data calls. Just to play it safe, though the fax machine should not automatically answer in this mode, be sure to set the fax machine's "Rings to Answer" setting to a number longer than the answering machine. For example, if the answering machine is set to answer after two rings, set the fax machine to four.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
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Question

Cant print JPG files

Printer is working to print all word, excel and adobe files, but can't print JPG.
asked 2 years, 9 months ago
Michael165
on CLX-3185FW
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answer 1
This sounds like it might be an issue with the application you are using to try to print .jpg images. My suggestion would be to try to print from some other application. You can open and print .jpg images in any web browser, MS Paint, Windows Photo Previewer, and many other applications.

Be aware that if you are trying to use the Opera web browser, sometimes it will act a bit strange. My suggestion is to use Netscape, Firefox, Internet Explorer, Safari, or even Google Chrome to print if Opera is being problematic. (This is a long-known problem that the programmers of Opera have yet to get resolved.)
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
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Question

how do i get messages regarding toner levels?

SAMSUNG clx-3185FW
asked 2 years, 8 months ago
BDKRWALKER
on CLX-3185FW
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answer 1
If you have your printer attached directly to your network, you can go to the IP address assigned to the printer (such as 10.128.0.250 in my network) and it will show you the toner levels of each cartridge. Beyond that you can check the level of each cartridge through the menu on the machine itself.

Press Menu.
Go to Menu 3: System Menu.
Press the left or right arrow until you reach Maintenance.
Press OK.
The first option you should see is Supplies Life.
Press OK.
The first option you should see now is Supplies Info.
Press OK.
Finally, you should see the query as to whether to print with a default of Yes.
Press OK.

Take note that if you choose No or press the Back key at this point, no information about the toner levels will be displayed. I personally think that it would be a good idea for Samsung to give the option of displaying the toner levels on the LCD at that point rather than forcing the user to print them but they have not yet done that.
answered 2 years, 8 months ago
bdcusa
Lawrence, Kansas
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Question

The fax does not answer, keeps saying secure receive..But is OFF

asked 2 years, 10 months ago
Kenneths
on CLX-3185FW
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answer 1
It sounds like the fax function may not be set correctly. Secure Fax means only that it will receive faxes and store them in memory until the proper 4-digit PIN is input at the machine console. This insures that no one but the person for whom the faxes are intended will see the fax transmissions.

What I believe you need to do is check the fax receive mode itself. There are several options available: Fax, Tel, Ans/Fax, and DRPD. To check the setting, press the Fax button on the machine console, then press the Menu button. Press the right arrow until Fax Setup shows on the screen, then Press OK. Next, press the right arrow until Receiving shows, then press OK again. Press the right arrow some more until Receiving Mode appears, then press OK again. This is where you will have the various options I mentioned. To explain the options,

Fax: This is the default set by the factory and means that the machine will answer all calls coming in. If you use a dedicated phone line for the fax function, this is the option you need to have set.

Tel: This options means that you have only the single phone line that you use for your regular phone calls and for your fax machine and, as such, this mode means that the fax machine will not pick up any calls. Instead, you need to go to the front console and press On Hook Dial and then Start to get it to receive.

Ans/Fax: This option is for when you share a phone line with an answering machine. The answering machine will answer the phone call but the fax machine will listen to the phone line and determine if the "fax beep" (fax initiation tone) is present. If so, then it will pick up the line and start the fax reception process. If you wish to use your machine in this mode, I suggest having the fax machine plugged into the telephone wall jack and the answering machine plugged into the Extension Telephone socket (EXT socket) on the back of the machine. This will allow the machine to cut off the phone line to the answering machine so that when it does pick up a fax call, if the answering machine does not stop its outgoing message automatically, it will not interfere with the reception of the fax transmission.

DRPD: This option is for a special phone service called Distinctive Ring. This service has the normal pattern ring for the primary phone number for that line but then has an alternate ring pattern (such as two short rings instead of the US-standard long single ring) for a second phone number assigned to that same phone line. In DRPD mode, the fax machine will not answer the line unless it detects the specific pattern to which it is configured. If you wish to use this feature, then you need to set the machine to DRPD and then, while "Waiting Ring" appears on the screen, call your Distinctive Ring phone number and let the line ring several times until "Completed DRPD Setup" appears on the screen. At that point, the fax function will answer anytime that it hears that ring pattern but not any other phone calls.

Once you have made the appropriate selection for your situation (and, if necessary, performed the ring training necessary for DRPD), press OK.

At this point, your display should say "Receiving" and "Receive Mode" on the second line. Press the right arrow one time and you should see "Rings to Answer." Press OK. In here, you can input a number between 1 and 7, inclusive. This is the ring on which the fax function will pick up the phone line presuming it is in Fax or DRPD mode. In Tel or Ans/Fax mode, this is meaningless. My advice is to set it to 2 rings, which is pretty standard, though you may set it for 1 if you find that you have problems receiving faxes at two rings.

Hopefully this will resolve the problems for you. If not, then let me know and I'll see if I can help you further.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
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Question

The paper tray is very difficult--Is there an easy way to use it?

asked 2 years, 10 months ago
grg1
on CLX-3185FW
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answer 1
In what way do you find the paper tray difficult? All you need to do is pull it out from the front of the machine complete, flip open the door, place the paper inside, and put the tray back into the bottom of the machine. If you can help me understand your problem, I can offer you some guidance as a fellow CLX-3185FW owner and as a professional laser printer technician.
answered 2 years, 10 months ago
bdcusa
Lawrence, Kansas
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