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Q&A home Color Multifunction Laser Printers Q&A
Color Multifunction Printer

Customer questions and answers for
Color Multifunction Printer

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279 Questions
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36 Answers

Customer questions and answers for samsung Color Multifunction Printer

Question

How to scan to a pdf file using CLX-3175FW

How do I set up my CLX-3175FW to scan directly into a pdf docment?
asked 2 years ago
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j321
on Color Multifunction Printer
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3 answers
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answer 1
check page 61 of manual (v3) from following link:

http://downloadcenter.samsung.com/content/UM/200910/20091026132451875/Guide_EN.pdf

Check "Scan Format" under step 4 of "Customizing Scan to USB"
answered 2 years ago
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Taka
Colorado Springs, CO
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answer 2
The answer given shows how to scan to USB which has a PDF option. It does not explain how to scan as a PDF document to the PC. The only way I can say to do this is with additional software as the software provided by Samsung appears to be the absolute minimum
answered 1 year, 7 months ago
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ErkyDooks
Nashville
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answer 3
using a desktop with xp32 bit there is no problem however under windows7 64 there is no option to select other formates beside bmp.
answered 1 year, 7 months ago
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HPJ13
+1point
1out of 1found this answer helpful.
Question

How do I enter small characters in wireless network password interface in CLX 3175FW?

While entering a wireless network password, my color laser printer CLX 3175FW does not allow small letters (it enters only capitals). I followed the manual and tried to push keys several times but they give me CAPITALS and numbers only. Any thoughts on how to resolve this?
Tags: printer/wireless problesm
asked 2 years, 6 months ago
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AndBak
Katy, TX USA
on Color Multifunction Printer
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2 answers
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answer 1
I've found that if you automatically allow the printer to detect your network that you can't type lower case letters. But, if you manually configure the wireless network (I used 'Infrastruture' mode) and use WPA2 AES encryption (that's what my WAP is using) that you will be able to type lower case letters in the password field. Keep pressing the letters and it will cycle through uppercase/number/lowercase.

-=Chris
answered 2 years, 5 months ago
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iateyourcat
Home
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answer 2
Aside from double-checking that your Capslock isn't on, I'm not sure. If you're doing the setup through the SyncThru web interface, it doesn't capitalize unless Capslock is on or the Shift key is held down.
answered 2 years, 6 months ago
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jharris
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Question

what is the imaging unit for? I also have a toner basket full, what do I do?

asked 2 years, 6 months ago
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noelia
office
on Color Multifunction Printer
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answer 1
The imaging unit contains the drum and associated components. In your model, if you remove the toner cartridges, you can see the green drum immediately behind them.

If the toner waste bin is full, it needs to be replaced. You can find it at www.samsungparts.com (the part number is JC97-03021A)
answered 2 years, 6 months ago
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jharris
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answer 2
The imaging unit contains the drum, laser scanning unit, and a few other minor component involved in the laser imaging process. For your model, if you pull out a toner cartridge you can see the green drum immediately behind them.

If your toner waste bin is full, you will need to replace it. You can find the part (JC97-03021A) at www.samsungparts.com
answered 2 years, 6 months ago
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jharris
+1point
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Question

I am getting a system error power cycle error. I follwed the troublshooting guide and have already turned the printer on and off several times,.

I waited several minutes in between. Printer witll does not work.
Tags: power, printing
asked 11 months ago
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jersym
Plano, TX, USA
on Color Multifunction Printer
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2 answers
Answers
answer 1
Thank you for contacting Samsung.

Given that you've attempted to resolve this issue using the troubleshooting guide, your next step would be to file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
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SamsungTech73
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answer 2
You might also refer to this troubleshooting guide if the printer is actually powering on. It will help you isolate what the issue may be.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165178&modelname=CLX-3175FW&modelcode=&session_id=P1xGTDpSly2jSJ622KyYl4vyp4mmHk7hQJjThv6JGm9QqnMJ7gvB%211005328399%21-581493343%211337979268621
answered 11 months ago
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SamsungTech73
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Question

Installation help

Tags: installation
asked 2 years, 7 months ago
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Matsuri
on Color Multifunction Printer
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1 answer
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answer 1
wireless installation using my router
answered 2 years, 2 months ago
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spmale9
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Question

problems with wifi connection?

i've read the user guide to get everything set up and it should be recognizing the device automatically, but it wouldn't so i had to hard-wire it in.
Tags: wireless
asked 2 years, 7 months ago
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everdrew
texas
on Color Multifunction Printer
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1out of 1found this question helpful.
1 answer
Answers
answer 1
My printer also did not find my access point. It would see my neighbors but not mine. The way I made it work was by using a static IP address. You can find your access point IP address in your network settings. Just change one of the numbers in the last set of numbers.
Now it works find and I can print and scan, etc., from any PC in the house. Just add the printer to each one of your PCs by going to control panel add printer screen.
Hopefully this will work for you.
answered 2 years, 6 months ago
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Alaska99801
Arizona
+1point
1out of 1found this answer helpful.
Question

My printer does not recognize my wireless network

It recognizes others in the neighborhood but not mine, the router is 5 feet away from it?
Tags: installation, problem, wireless
asked 2 years, 7 months ago
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lfoster
home
on Color Multifunction Printer
+1point
1out of 1found this question helpful.
1 answer
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answer 1
Make sure that the router is set to broadcast the SSID of the wireless network (contact your router manufacture if you do not know how to change this setting). The easiest way to set up the wireless is to connect the printer directly to the router using an Ethernet cable. Print off a configuration report on the printer to find out the printer's IP address and type the printer's IP address into the address bar of a web browser. In the Synthru web page click on 'Network Setting' at the top and then 'Wireless' on the left. Set up the wireless using the wizard and then install the printer driver on the computer.
answered 2 years, 5 months ago
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scpalmetto
-1point
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Question

How do I change the resolution of the scanner?

Need to lower the resolution when I scan to USB.
asked 2 years, 7 months ago
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Anonymous
Dallas, TX
on Color Multifunction Printer
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answer 1
I believe this can be done via the menu... need to drill down to scan settings and then find the resolution settings. I'm not in front of printer, so I can't give the key-by-key how-to. Just explore the scan settings and you should be able to adjust the resolution. Scan to USB is a nice feature...doesn't tie up your computer.
answered 2 years ago
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Taka
Colorado Springs, CO
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Question

How do I scan my documents in their original size or larger

Tags: scan
asked 2 years, 7 months ago
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fun2cook4u
on Color Multifunction Printer
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1 answer
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answer 1
By default the printer will scan at normal size, however if you wish to reduce or enlarge there ir an option for Scan Size under the Scan Features menu.
answered 2 years, 6 months ago
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jharris
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Question

Samsung CLX-3175FW keeps jamming paper

My samsung printer keeps getting paper jams. Please help
asked 2 years, 6 months ago
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KristinaR73
on Color Multifunction Printer
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1 answer
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answer 1
Depends on where it's jamming...if it's jamming while feeding, check the pickup rollers for wear. Also make sure the paper is aligned in the tray, and that you are using the correct paper weight(see the manual for specifications).

If it's jamming further in the machine, there's not much that can be done without sending it in for service besides carefully cleaning inside the machine with a soft cloth.
answered 2 years, 6 months ago
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jharris
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Question

We have printer clx3175fw - trying to get it to scan a document to local pc and it states printer unavailable

The diagnosis under Dr. Printer says everything is okay, so don't understand why it won't scan. Help?!
asked 2 years, 5 months ago
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rozy
on Color Multifunction Printer
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1 answer
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answer 1
Make sure the folder you are sharing has read/write access to it for "everyone" listed under the sharing and security tab for that folder under properties.
answered 2 years, 5 months ago
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briaboc
Minneapolis, MN
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Question

does this printer have the ability to print double-sided?

asked 2 years, 8 months ago
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lmedvecky
New York
on Color Multifunction Printer
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1 answer
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answer 1
No. It does not have duplexing capability.
answered 2 years, 2 months ago
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1rightbuy1
Virginia
+1point
1out of 1found this answer helpful.
Question

HOW DO I SET UP ADDITIONAL COMPUTERS FOR MY WIRELESS LASER PRINTER 3175FW?

asked 2 years, 7 months ago
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SDAVIS4815
on Color Multifunction Printer
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1 answer
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answer 1
Once you have set up your printer and it is working in the computer that you set it up with, it is very esy to add new computers.
Go to Start (or the Orb in vista or 7), control panel, Hardware and sound, Devices and Printers, Add a printer, Add a network, wireless or bluetooth printer. After that your PC should find your wireless printer and you can add it and print from that PC from now on.

I received my printer last saturday and I was able to installed it within two hours. So far is working perfectly from all my PCs. Even though some people have said that this printer is slow waking up from sleep, I find it that for me is within the range of most devices that wake up from sleep mode. I like the bell sound to let you know that it is done with the print job.
answered 2 years, 6 months ago
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Alaska99801
Arizona
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1out of 1found this answer helpful.
Question

how do i input the wpa key in numerics?

asked 2 years, 7 months ago
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answerme
on Color Multifunction Printer
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1 answer
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answer 1
It's a pain to do it from the printer directly. Recommend you connect to printers IP port (wired connection). Connect browser to printers IP port and navigate to "network settings" tab, then select wireless along the left side... click on custom and click next... you'll have option to enter the network key from the next screen.
Via printer directly, you can use the numeric keypad just like a cellphone (i.e. keep clicking on same key until you get to letter/number you want)
answered 2 years ago
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Taka
Colorado Springs, CO
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Question

how do I find the status of my toner cartiges?

asked 2 years, 7 months ago
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gidi
on Color Multifunction Printer
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1 answer
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answer 1
best bet is to steer your browser to our printers IP address (e.g. 192.168.0.15 or whatever your router has set your printer for). Click on "Supplies Status" to get what you need.
answered 2 years ago
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Taka
Colorado Springs, CO
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Question

Can I scan to usb as pdf?

asked 2 years, 1 month ago
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lobateman
on Color Multifunction Printer
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answer 1
check page 61 of the manual (v3) at following link:

http://downloadcenter.samsung.com/content/UM/200910/20091026132451875/Guide_EN.pdf
answered 2 years ago
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Taka
Colorado Springs, CO
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Question

When I connect the phone lines to printer, all incoming calls are going to the fax. How can I reconfigure.

Tags: fax setup
asked 2 years, 6 months ago
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Talkovsky
on Color Multifunction Printer
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1 answer
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answer 1
Sounds like you need to change the receive mode. Which one you need to use depends on your setup, how you want to receive faxes, etc. For an explanation of each mode and how to change them, look in the manual, under Faxing -> Receiving a Fax -> Changing Receiving Modes.

The manual can be downloaded here: http://www.samsung.com/us/support/downloads/CLX-3175FW/XAA
answered 2 years, 6 months ago
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jharris
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Question

Printer has message, install/replace toner waste bin, what do I do?

Tags: waste bin
asked 2 years, 6 months ago
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GMOM
on Color Multifunction Printer
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answer 1
The waster toner bin is quite easy to replace. Open the front of the printer and look for the plastic piece that has colored C/M/Y/K stickers on it and pull it out. FYI it may not need to be replaced yet; sometimes toner builds up inside the top opening and blocks the sensor before the bin is full, causing it to be incorrectly reported as full. To check this, clean inside the top opening with a soft cloth, then reinsert the bin and close the door. If the error goes away, you're good to go. If not, you can go to www.samsungparts.com to get a replacement.
answered 2 years, 6 months ago
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jharris
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Question

How do I recycle empty cartridges?

asked 2 years, 6 months ago
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rlhenry
on Color Multifunction Printer
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answer 1
To return a cartridge for recycling, go to the following link: https://pages.samsung.com/starus/index.jsp

Consumers need to follow the directions under Return Cartridges For Recycling For Consumers.

Business customer and commercial users need to follow the directions under Return Cartridges For Recycling For Business Customers.
answered 2 years, 5 months ago
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scpalmetto
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Question

will not install

Cant get the driver v3.01 to install on me MacPro with OS10.7. Installer launches and them crashes
Tags: drivers & software
asked 11 months ago
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Macsuga
on Color Multifunction Printer
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you download and install the driver that Samsung provides on the product support page for your printer. Just look under Manuals & Downloads > Driver and you'll see it near the top of the list.

http://www.samsung.com/us/support/owners/product/CLX-3175FW

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
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SamsungTech73
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