Customer questions and answers for samsung Color Multifunction Printer
Question
How to stop ghost printing.
When printing images I get a ghost of the image below the original. I do not know how to fix this.
Tags: print problem
asked 2 years, 8 months ago
Username
ste2k6
USA
on Color Multifunction Printer
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1 answer
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answer 1
I had a similar problem on a mac when printing multiple pages. The second page would have single color images that should have been on the first page. This happened even when printing two different files in sequence, two one page pdfs, the second page would have a ghost of the 1st page, and not aligned correctly. Samsung support walked me though driver reinstall.
Open system preference open printer and fax 1) delete printer icon by clicking on samsung printer then click minus 2) reboot 3) install driver from from the link they sent me (apparently different then one on their website) 4) reboot
On a second Mac I installed the "technician provided driver" over the "web site provided driver" and it worked without a reboot, so I know they function differently. I also know technically both are web site provided drivers, I just had to make some we kind of distinction.
answered 2 years, 1 month ago
Username
thelopez2
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Question
I get a line about 11/2 inches in from the right hand colum when I put it though the feeder to copy or fax.
This only happens when I use the feeder.
Tags: annoying line
asked 2 years, 6 months ago
Username
Greek
Downey CA 90242
on Color Multifunction Printer
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1 answer
Answers
answer 1
Sounds like there may be some contaminant in the feeder path...try carefully cleaning inside the opening with a soft cloth.
empty toner waste bin - did that printer did not reset
asked 2 years, 3 months ago
Username
CulpeperEye
Culpeper, VA
on Color Multifunction Printer
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1 answer
Answers
answer 1
I actually didn't buy a new toner waste bin. I emptied all the powder ink inside (do into a waste bag, with no wind blowing, it's.....messy). After that, I rinsed the inside with clear cold water. I left the unit to dry out, upside down by a fan. The next day I reinstalled and it worked fine. There is a sensor, located above the toner waste bin. When the bin is full, light can not pass thru and you get the error message. Try this next time...doesnt cost a dime!
answered 1 year, 11 months ago
Username
pstage
Indianapolis, IN
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Question
Does this CLX-3175 FN fax compatible with digital voice line?
Is this a digital fax?
asked 2 years, 8 months ago
Username
chaihoo
Los Angeles
on Color Multifunction Printer
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1 answer
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answer 1
no
answered 1 year, 6 months ago
Username
suesaid
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Question
What is the wireless address of this printer?
Tags: functionality
asked 2 years, 7 months ago
Username
Verlyn1
98277
on Color Multifunction Printer
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1 answer
Answers
answer 1
You will need to print out a configuration report to find the IP address for the printer. The printer's IP address will be listed on the configuration report. To print a configuration report do the following: Printing Configuration report 1. Press Menu until System Setup appears on the bottom line of the display and press OK. 2. Press the left/right arrow until Report appears and press OK. 3. Press the left/right arrow until Network Info. appears and press OK. 4. Press OK when Yes appears to confirm printing. Network Configuration Report will then be printed out.
I am using this multifunction device for about a month now and I first had a problem with a paper jam that i could not solve on my own but that is not an issue anymore. Now I have another problem. I am using the device as a local printer connected to a utp cable that goes through a residential gateway but since i have reset the router (unplugged it from charger) it doesn't work anymore. It says that media is disconneted and status lights on the router won't lit. I can't find a way to solve this problem. I tried to reinstall the software but it won't find ip adress of the printer so I can't install it as a local printer. I browsed internet to find threads regarding this matter and I found out that I'm not the only one having this problem but no one seems to know how to solve it. So please, help me out because I'm getting tired of solving problems with this device. I previously had hp laser printer and had absolutely no problems with it so I'm seriously thinking about swapping this device for a device from other manufacturer. Thanks in advance.
A. Perko
Tags: network printer problem
asked 2 years, 6 months ago
Username
Andraz
on Color Multifunction Printer
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1 answer
Answers
answer 1
It sounds like the default settings you reset the router to might have that network jack disabled. If you can get into the router's settings, you will want to look for Ethernet port settings and make sure they're all enabled.
To rule out the network jack on the printer being bad, you should try a different cable first (in case the one you're using is bad), then if that doesn't fix it, try plugging the printer into the cable or dsl modem directly.
my printer say replace imaging unit and now does not want to print,Why is this??
asked 2 years, 6 months ago
Username
spca
South Africa
on Color Multifunction Printer
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1 answer
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answer 1
The imaging unit is a consumable item for the printer. It has a lifespan of 24, 000 B&W pages, and 6,000 color pages. If the imaging unit has reached its lifespan, the printer will not print until the imaging unit has been replaced. When printing a color page, one page will be run over the imaging unit for each color printed on the page. This means that sometimes the imaging unit can reach it's lifespan before 6,000 actually pages have been printed.
our laser printer will not scan correctly or make copies correctly
it just prints out the image with a bunch of multi colored lines over it
asked 2 years, 8 months ago
Username
mekenzie
on Color Multifunction Printer
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1 answer
Answers
answer 1
it only copy a little bit on left of the page
answered 1 year, 8 months ago
Username
ezcpbm
dixion
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Question
IS IT POSSIBLE TO GET A NEW CORD FOR OUR CLX-3175FN/XAA?
Tags: replacement parts, cord
asked 2 years, 7 months ago
Username
FOURHOWELL
on Color Multifunction Printer
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1 answer
Answers
answer 1
Yes. The part is available at www.samsungparts.com. The part number for the power cord is JF39-40692A. You can search by the printer model or part number to find and order the part.
I couple months ago changed the image rolling thingy (you guys sent it to me- looks like a blue steam roller) but starting this week when I print part of the image is missing looks like thin stripes missing down the off center of the page. These "strips" appear to change location & vary in how light or dark their print is. The cartridge has heavy toner on both ends and where its missing picture in the print is also missing toner on the toner cartridge. (ink jet printer). any ideas?
Tags: printing
asked 6 months ago
Username
Anonymous
Lake Stevens
on Color Multifunction Printer
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1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
Do not see instructions for using the top feeder tray and not opening up the cover
I have tried placing paper in the top feeder tray but it is not working, only when I lift the cover and place the paper on the glass.
asked 2 years, 5 months ago
Username
DCW7
Cleveland, Ohio
on Color Multifunction Printer
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1 answer
Answers
answer 1
Make sure paper is pushed all the way in to the feeder. You should hear a tone.
answered 2 years, 5 months ago
Username
bikridr
TN
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Question
How do I check the toner levels for each colour?
asked 1 year, 11 months ago
Username
Anonymous
on Color Multifunction Printer
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1 answer
Answers
answer 1
Press "Menue" > "OK" > Arrow right to "System-Setup" > "OK" > "Report" > "OK" > "All Reports" > "OK". Done
You´ll get 3 Reports. 1. Configuration Report. 2. Toner Status Report. 3. Network Configuration Report.
answered 1 year, 9 months ago
Username
Webbox
Germany
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Question
My printer is ghosting, the first page will appear as a ghost on the second page printed and some parts are smudged.
The green drum has toner on half of it.
Tags: printing
asked 7 months ago
Username
prchamp
on Color Multifunction Printer
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Clean the inside of your printer with a moist cloth. If the problem persists, please complete a service request here: http://www.samsung.com/us/support/service/request
I can print to legal (8.5 x 14"),, and can copy from legal to legal, but cannot scan legal to folder or application.
Tags: scan, legal
asked 1 year, 10 months ago
Username
bammeister
USA
on Color Multifunction Printer
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1 answer
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answer 1
This one took me back to the manual to figure out. To scan a legal document to USB, insert the USB memory stick like normal. When the display reads "Ready to Scan to USB" hit the Menu button (the top of the round circle above the OK button.) It should display 1. Scan Feature. Click the OK button (the center of the circle). It will then say USB Feature, click the OK button again. It will then say Scan Size, click the OK button again. It will show Letter as the default size. Click the right-side of the outer circle. It will show legal. Click the OK button. Then click the bottom of the outer circle several times to back out of the menu. Then when it again says "Scan to USB", click the start button and you'll have a legal size scan.
answered 1 year, 4 months ago
Username
pdevine
San Francisco
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Question
Invalid Toner error. Cyan toner. Toner is a brand new Samsung cartridge
Why am I getting this error message?
Tags: Error Messages & Status LED's
asked 2 months, 2 weeks ago
Username
stevek1962
Ohio, USA
on Color Multifunction Printer
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1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
I just purchased a Galaxy S III and would like to know if there is a way to print from the phone to this printer wirelessly. (CFX3175 Multifunction printer)
asked 9 months ago
Username
car2331
Miami, FL
on Color Multifunction Printer
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can use this app: https://play.google.com/store/apps/details?id=com.sec.print.mobileprint
I have a CLX-3175FN. Does OSX Lion require new drivers for printing and scanning or can I just use the ones posted? Also, the current drivers do not seem capable of delivering full resolution on scanning (4800dpi), is there any way to get this to work under OS X?
asked 1 year, 4 months ago
Username
FrancisB
on Color Multifunction Printer
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1 answer
Answers
answer 1
I upgraded my machine to Lion, and I'm printing without downloading any special drivers. I had installed them under Snow Leopard. Not sure if that matters.
answered 1 year, 4 months ago
Username
pdevine
San Francisco
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Question
Is it possible to scan multiple pages into PDF with this printer?
Is it possible to scan multiple pages into 1 PDF document with the Scan Manager software which comes with this Samsung CLX-3175FN printer? It has no sheetfeeder ofcourse, but it 'could' request for the next page, after the previous is scanned... Someone knows?
Huh, that's strange, my 3175 does have a sheetfeeder, on the top of the outside. Whenever I scan documents it asks if I want to store it as a JPEG or PDF. To scan to a PDF I simply stack all the papers on the sheet feeder, select PDF as format, and click start. Does that not work for you?
answered 1 year, 4 months ago
Username
pdevine
San Francisco
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Question
printing comes out dim with broken letters
I have taken this to a local shop that reported the print was normal when they used it. For a few days I had the same normal results. Now it has reverted to the poor printing results. What is the solution? I have unpluged the printer and fired it up again with the same poor results.
Tags: printing
asked 3 weeks, 6 days ago
Username
Sherlight
Kerrville, TX, USA
on Color Multifunction Printer
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0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's a guide that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=40859&modelname=CLX-3175FN&modelcode=CLX-3175FN%2FXAA
If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!
I need to use my printer, the waste bin is full, and I can't find a new toner waste bin today. If I empty the toner and reinstall, will it print. I've done that but the printer keeps saying install toner waste bin.
asked 2 years, 5 months ago
Username
Anonymous
on Color Multifunction Printer
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1 answer
Answers
answer 1
I did this myself, but I found I had to wash out the toner waste bin with water, let it dry overnight, and then re-install it. I think it's trying to look with an optical sensor into the bin and the dust from the previous toner was causing a false reading of the bin still being full. After washing and drying it used the old bin fine.