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Newest questions
Recent question:
what is CTD calibration error
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Printer Driver Disappeared
Recent question:
I'm asking about my CLP-620ND - SN 222WBAJ2C00454
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Do you still stock toner for this machine?
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samsung clp-775nd calibration
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what is CTD calibration error
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Printer Driver Disappeared
Question:
I'm asking about my CLP-620ND - SN 222WBAJ2C00454
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Do you still stock toner for this machine?
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samsung clp-775nd calibration
Q&A home Color Laser Printers Q&A

Customer questions and answers for
samsung Color Laser Printer

Customer questions and answers:
107 Questions
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17 Answers

Customer questions and answers for samsung Color Laser Printer

Question

My paper is getting damaged/folded when it comes out of the printer. Is there a setting I need to change?

It seems to only happen when I print multiple copies (not single copies). The paper I am using is 20lb bond paper. Any tips would be much appreciated.
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asked 1 year, 4 months ago
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arkshowers
on Color Laser Printer
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answer 1
I would recommend carefully inspecting the entire paper pathway to make certain there isn't something obstructing the path. Other than that make sure the toner cartidges are securely in place and the access door closed properly.
answered 11 months ago
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corcaigher
Detroit
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Question

Does the CLP-620ND/XAA actually have a Multi-purpose tray?

The picture in the manual has the multi-purpose tray on the inside of the pull-down front panel. However, in the CLP-620ND/XAA, the duplexing unit occupies that position. Plus the front panel does not drop all the way down to the near-level position illustrated. Plus there is no evidence of the paper guides--I considered whether the duplexer pulled out to reveal an MP tray.

There is an undocumented flap on the front of Tray 1 -- you push a button to the left and it opens up. However, I strongly suspect that it is used simply for clearing paper jams or debris -- it lacks even the basic functionality of a single-sheet paper feeder.
Tags: paper tray, incompatible manual
asked 2 years, 7 months ago
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DM790
Palo Alto, CA
on Color Laser Printer
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answer 1
Sounds like you're opening the entire front panel; the MP tray opens using the latch on the front panel. I missed it myself for a few minutes first time I looked at this model. ;)
answered 2 years, 7 months ago
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jharris
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answer 2
To clarify my first response: pull DOWN on the ledge below the front latch to open the MP tray...the latch itself will open the entire front panel, as you found.
answered 2 years, 7 months ago
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jharris
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Question

when I print a duplex the back page is upside down how do I correct

asked 2 years, 8 months ago
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Swasser
New Jersey
on Color Laser Printer
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answer 1
I had this same problem. This is easy to fix.

In the original document you need to rotate every other page 180 degrees. My document was in a pdf format. In the 'document' tab you go to 'rotate pages' and rotated the 'even' pages 180 degrees. I'm not sure how to rotate the pages in a Word document but I'm sure it can be done.

Good luck!
answered 2 years, 8 months ago
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MercySoup
Monrovia (Los Angeles County), CA
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answer 2
Flip on long edge instead of short edge - or vice-versa.
answered 1 year, 9 months ago
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GregoryOfDunbarton
New Hampshire, USA
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Question

default user and password for clp-620nd

asked 2 years, 7 months ago
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casaoro
on Color Laser Printer
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answer 1
There is no default username and password for SyncThru. However, if you call 1-800-SAMSUNG, one of the agents will walk you through the reset process.
answered 2 years, 7 months ago
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jharris
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answer 2
I assume you are trying to access 'SyncThru'

Intital login and password is:

admin
sec00000
answered 2 years, 7 months ago
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SleeStack1
GA
+1point
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Question

Printing from Mac and Linux alwasy give a Paper Jam Error

I can print from Windows 7 or XP just fine to this printer. However when we print from Mac or Linux, we get a paper jam error. However the document prints fine. Any ideas? Are there firmware or driver updates?
asked 2 years, 6 months ago
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Lite
North Carolina, USA, Earth
on Color Laser Printer
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answer 1
Like the printer which I just recently purchased. However, have two issues, one is the same as this.

I have the same thing. Mac OS 10.7 (Lion), driver 10.13.01. Happens to show up every time I print a page.

BTW, the print toner consumption is high due, apparently to the fact that the print is attempting to print in color even when a B&W Document is being printed(?). Is there a way to set the printer so that B&W docs use the Black toner only? I will post this issue separately as well.
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answered 1 year, 10 months ago
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Anonymous
Davie, FL
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answer 2
We're getting the same error message (see attached screen shot), ever since the first day of installing the driver (we're running on all modern macs, both Lion 10.7.2 as well as Snow Leopard 10.6.8). The error message is there 100% of the time, but it actually prints and works just fine.

After trying rebooting many times, and reinstalling the drivers, I'm convinced it's just an error in the driver. Nothing to do about it, until Samsung comes up with an updated driver.
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answered 1 year, 7 months ago
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Anonymous
Boulder, CO
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Question

is the CLP-620 ND compatible with 64 bit Windows 7

Tags: compatability
asked 2 years, 4 months ago
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Gordoni
Sydney
on Color Laser Printer
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answer 1
Yes. working fine for me now on 3/1/2011
answered 2 years, 3 months ago
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euscfz
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Question

Printer CLP-620NP "Paper empty in the MP tray"?

Hello,
We are using this printer (CLP-620NP) at work and do not have an owner's manual available to reference.
Our print jobs have not been going through and the message that comes up reads "Paper empty in the MP tray". What is the MP tray? There is paper in the tray that we can see. There is a slot at the bottom front of the printer that we were able to feed paper through one sheet at a time and retrieve partial previous print jobs. Is there a setting we need to change? Any other ideas? Thank you!
Tags: printer problem
asked 2 years, 7 months ago
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library
11767
on Color Laser Printer
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answer 1
FYI you can access the manual at http://www.samsung.com/us/support/downloads/CLP-620ND/XAA

The MP tray is the Multi-Purpose Tray; it's located above the standard tray. You can access it by pulling the latch on the front door of the printer. If you're getting a paper empty error for it, the default tray in your Windows printer settings is probably set to the MP Tray instead of Tray 1 (the one at the bottom of the printer). If you want a better view of where the MP Tray is located check the Machine Overview in the Introduction section in the manual. There is a picture there that makes it clear.
answered 2 years, 7 months ago
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jharris
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Question

I am having issues with the Samsung CLP-620ND Printer

When we are using the printer it will print in lines, it is very pixelated, we have tried differnt printer toners and its still not working.
The main Firmware version we have currently got on the printer is: V.2.01.45 .... i have had a look on the internet but I cannot find any similar issues... any help would be great thanks!!
asked 2 years, 8 months ago
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Anonymous
Kew East
on Color Laser Printer
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answer 1
If you are printing web graphics, they are not optimized for print. So that is why an image can appear pixelated.

One way you can check if the issue is related to it's resolution, is by scaling down the image and printing it to see if it's pixelated. If it prints ok at that size, then chances are it's a resolution issue and not the printer.

Also, have you tried printing another image?

What settings are you using under the printer dialog box? Make sure the print quality is set to "best" when printing photos.

You might want to also access the menu directly on the printer and see if there is a maintenance menu with a cleaning option.
answered 1 year ago
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LoganF
VA
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Question

How do I print from XP via network?

Windows XP pc is connected to printer via netgear 8-port gigabit desktop switch. The PC doesn't see the printer on the network. Though green light shows up on printer side of network cable and switch side as well.
asked 2 years, 7 months ago
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fredness
on Color Laser Printer
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answer 1
Get the IP address of the printer. You can find it (or figure it out) from your router DHCP page.

Then you should be able to add the printer by inserting the correct IP address.
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answered 2 years, 7 months ago
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SleeStack1
GA
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Question

Paper Transfer Belt for CLP-620 Series

I am getting constant paper jams and error messages indicating a Paper Transfer Belt problem. Are the transfer belts available for this printer?
Tags: Error Messages & Status LED's, maintenance
asked 6 months ago
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dscovel
on Color Laser Printer
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answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/CLP620ND/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech42
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Question

Is the CLP-620ND laser printer compatible with Windows 7?

asked 2 years, 6 months ago
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Camco
on Color Laser Printer
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answer 1
We have used Several Windows 7 PCs to print to this printer just fine.
answered 2 years, 6 months ago
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Lite
North Carolina, USA, Earth
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Question

Printer will not print. Light is green and it says ready but it will not print.

Will not print.
Tags: repair issues
asked 1 year, 2 months ago
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dowiley
texas
on Color Laser Printer
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answer 1
It sounds like you might have trouble communicating with the printer.

How is the printer connected to your computer? Network or USB?

What OS are you using?

Have you tried reinstalling the printer?
answered 1 year ago
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LoganF
VA
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Question

When will the printer driver for Mac OS 10.8 be released...

...for the CLN620ND?
asked 9 months ago
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luvbella
on Color Laser Printer
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answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech42
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Question

What is this SEC printer?

There are two devices for my printer in the Devices window: one says CLP-620ND and one says SECSEC00159947D168 What is this second device and why doesn't it appear in the Printers forlder for all machines connected to the printer?
asked 2 years, 7 months ago
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Athena
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Question

my printer, says there is no paper in mp tray

but the tray is filled with paper
asked 2 years, 7 months ago
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hugley
on Color Laser Printer
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Question

How do I fix Tray 1 paper jams CLP-620ND

I am using Staples branded paper and the printer keeps jamming. The paper will start to go through the tray but stop partway through tray 1.
asked 2 years, 5 months ago
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ccfman2004
Valley Stream, NY
on Color Laser Printer
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Question

Having problems with print coming off during printing process

I'm having problems with the print coming off the page on left hand side, it gets worse as the page goes down - help?
asked 2 years, 7 months ago
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bindy
Southwest Florida
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Question

Incompatible yellow toner

Installed new toner cartridge Y508L/XAA and printer says it is incompatible even though this website says it should work.
asked 2 years, 4 months ago
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rowe
on Color Laser Printer
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Question

I just purchased and printed with a clp-620nd printer. It prints in great color. Unfortunately, I very quickly ran out of toner.

I thought I had read online somewhere (not your site) that the original cartridges were the 2500/2000 copy size. However, I also read later (after I purchased it) that someone on your staff had told another person that the original cartridges were starter cartridges and were only good for 500/400 copies instead of the 2500/2000 copies. Is this true? Thanks.
asked 2 years, 6 months ago
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Stanw
Wisconsin
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Question

How do I adjust the color saturation? There is too much red in the print.

asked 2 years, 5 months ago
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deb9
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