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Customer Questions & Answers for
samsung CLP-610ND

Customer Questions & Answers:
55 Questions
 | 
8 Answers

Questions & Answers for samsung CLP-610ND

Question

PCL6 ERROR - Incomplete Session by time out

PCL6 ERROR - Incomplete Session by time out

POSITION: <0x2e74a3 (3044515>
SYSTEM: XLPGP/os_hook
LINE: <2432>
VERSION: PCL6 6.21 05-21-2009
asked 3 years, 8 months ago
WHITE13
Work
on CLP-610ND
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Question

how do I make this wireless

asked 3 years, 7 months ago
willyboy
reno nevada
on CLP-610ND
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1 answer
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answer 1
You have to configure the wireless via USB first. Connect it via USB, install the software and configure it for wireless.

I haven't had to reconfigure it even after changing out wireless routers (maintaining the same wireless security settings - SSID, security type and password)
answered 3 years, 7 months ago
KC4POD
Orlando, FL
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Question

SWITCH LASER PRINTER FROM COLOR TO BLACK AND WHITE PRINTING

How do I switch my laser from black and white printing to color and vs verse?
asked 3 years, 5 months ago
Anonymous
on CLP-610ND
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answer 1
It took a call to tech support but I got an answer. When printing with the color drivers the printer uses color toner even when printing black and white or greyscale. I had to download a mono driver. On the main support page I entered my printer model number and went to the support page for my printer. I then clicked on "Get downloads" and then "Drivers" and found the driver that specified "Print Driver, Mono". It was then easy to add that driver to the printer list. My model was CLP-620 but hopefully other models also have Mono drivers.
answered 2 years, 9 months ago
Landmark
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Question

by my registration can you tell me when and where I purchased this printer? Thank you

asked 2 years ago
missionpowder
on CLP-610ND
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answer 1
Thank you for contacting Samsung.

Unless you were prompted to provide that information upon the initial registration, we would not be able to tell you when you purchased a product you own. We really only keep track of the model and serial numbers, in addition to the date of purchase, outside of any personal contact info. But, this information has to be provided to us by the customer first.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
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Question

Why is it taking so very long for my color labels to print?

It can take 30 minutes or longer for my color printing jobs to print. What can I do to fix this problem?
asked 1 year, 11 months ago
ecnerwal
Gresham, OR
on CLP-610ND
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answer 1
Thanks for contacting Samsung. Depending on the job you are printing, you may need to clear the memory on the printer. Also if you have been printing large print jobs and its been taking longer and longer to spool, you may need to reset the port settings: http://bit.ly/CLP610ND-PortSettings

Alternatively, you may want to check and see if there are updated drivers/software for your printer as well. They can be found here: http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=CLP-610ND

Thank you for being a Samsung Customer!
The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech13
-1point
0out of 1found this answer helpful.
Question

Why doesn't my Smart Panel work?

The printer works but not the smart panel. The Error is: Printer driver is not installed or printer port is not USB or network.

iYogi technicians have tried without sucess to help and they say I need a new disc from you for my Windows 7 computer. I have uninstalled and reinstalled several times but nothing helps. It seems when I uninstall that it is not really uninstalled. Do you have a cleaner tool to help uninstall the dirver and software?
asked 1 year, 11 months ago
Clemkadittlehopper
Newberry, Michigan,USA
on CLP-610ND
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1 answer
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answer 1
Thank you for contacting Samsung. Go to the following link and click on driver: http://www.samsung.com/us/support/owners/product/CLP-610ND#drivers

Then select from the Smart Panel driver. If that doesn't work, email us at qasupport@sea.samsung.com and recap all what you've tried thus far. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
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Question

Can the sleep funtion be turned off?

When I prInt I have to turn off the printer and then turn it back on or the print job gets stuck in the "Q" How can I get around this problem?
asked 2 years, 2 months ago
Clayclem
Newberry,Michigan,USA
on CLP-610ND
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1 answer
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answer 1
Thank you for contacting Samsung.

This particular printer is a business model, so you'll need to call 1-866-SAM4BIZ to further investigate this issue.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as product manual, driver and software downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=CLP-610ND

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
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Question

how do I update the firmware? Do I need to?

Main Firmware Version : OS 1.01.01.50 02-10-2009
Network Firmware Version : V4.01.09(CLP-610) 11-19-2008
Engine Firmware Version : 1.01.07
PCL5e Firmware Version : PCL5Ce 5.70 01-20-2009
PCL6 Firmware Version : PCL6 6.08 02-06-2009
SPL Firmware Version : SPL-C 5.35 11-20-2007
asked 1 year, 4 months ago
Anonymous
New York, NY, USA
on CLP-610ND
-1point
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1 answer
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answer 1
Thank you for contacting Samsung. The downloads section for the product website doesn't list these firmwares: http://www.samsung.com/us/support/owners/product/CLP-610ND

Please contact us at qasupport@sea.samsung.com and let us know where you found this list at. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

How do I turn on duplex printing?

Hello I downloaded driver PCL6 universal driver after reinstalling windows 7 64 bit and I can't get the duplex printing to work and i know it will work as it was before I reinstalled.. Can you help me get duplex printing turned back on please?
asked 1 year, 6 months ago
Clemkadittlehopper
Newberry, Michigan,USA
on CLP-610ND
+1point
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1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000174&fm_seq=57584

If your problem still persists, please contact us at qasupport@sea.samsung.com and we would be happy to further troubleshoot with you. Thank you for being a Samsung customer!

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech13
-2points
0out of 2found this answer helpful.
Question

CLP620ND has suddenly started printing double-side and cannot stop it

asked 3 years, 9 months ago
dalec
on CLP-610ND
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Question

Need Toner Replacements: Can't Find on site. Where can i purchase and get delivered ASAP?

CLP 610ND
asked 3 years, 8 months ago
KellyB
on CLP-610ND
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Question

My CLP-610ND only prints part of the page

When printing anything, even the test page, only the top 40-50% of the page actually prints, the rest of the page is blank.
asked 3 years, 8 months ago
KansasGary
Kansas
on CLP-610ND
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Question

Why is my printer printing a solid red line from the top to the bottom of everything I print?

asked 3 years, 8 months ago
ggornick
Mukwonago, Wisconsin
on CLP-610ND
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Question

I brought me printersix months ago. It just stopped, the red light is on and it will not initiate, What do I do?

asked 3 years, 6 months ago
Alan123
on CLP-610ND
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Question

how do i clear a replace the tray 1 pick roller message? CLP-610

asked 3 years, 5 months ago
Voss
on CLP-610ND
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Question

how i solve overheat error cycle power on clp-610nd ?

We are using a clp-610nd, yesterday this message came on, we want to know if have to change some fan cooler
asked 3 years, 9 months ago
luispi
on CLP-610ND
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Question

CLP 620 ND IS not on your list of products. What does that mean?

I have a red light on the panel that says Prepare Toner and an Arrow over the yellow. Have not even run 1000 copies otr so I'd guess since there is no counter. Can it possibly be out of toner? Does it come with low capacity toner cartridges?
asked 3 years, 5 months ago
steadyjohn
Walnut Creek, CA
on CLP-610ND
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Question

How do I get my printer to show "online"

whenever I think I have everything working right and the printer is working correctly, if I turn off my computer and restart it. The printer driver thinks that the printer is "offline"
asked 3 years, 3 months ago
HUGSheila
Houston, TX
on CLP-610ND
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Question

Does the CLP 610ND support Airprint?

asked 3 years, 7 months ago
clindahl
Sterling, CO USA
on CLP-610ND
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Question

Why does my clp610nd printer show as offline when I reconnect my notebook computer?

Every time I use my notebook computer (Windows 7) on a trip, when I reconnect my computer cannot recognize the printer as online.
In the past I have had to go through downloading and reinstalling the printer driver to get it going.
Is there a simpler way to get my computer to recognize the printer???????
asked 3 years, 3 months ago
HUGSheila
Houston, TX
on CLP-610ND
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