Thank you for contacting Samsung.
This particular printer is a business model, so you'll need to call 1-866-SAM4BIZ to further investigate this issue.
For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as product manual, driver and software downloads.
Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 11 months ago
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