Unless you were prompted to provide that information upon the initial registration, we would not be able to tell you when you purchased a product you own. We really only keep track of the model and serial numbers, in addition to the date of purchase, outside of any personal contact info. But, this information has to be provided to us by the customer first.
Thanks for contacting Samsung. Depending on the job you are printing, you may need to clear the memory on the printer. Also if you have been printing large print jobs and its been taking longer and longer to spool, you may need to reset the port settings: http://bit.ly/CLP610ND-PortSettings
Alternatively, you may want to check and see if there are updated drivers/software for your printer as well. They can be found here: http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=CLP-610ND
Thank you for being a Samsung Customer! The Samsung Online Support Team
It took a call to tech support but I got an answer. When printing with the color drivers the printer uses color toner even when printing black and white or greyscale. I had to download a mono driver. On the main support page I entered my printer model number and went to the support page for my printer. I then clicked on "Get downloads" and then "Drivers" and found the driver that specified "Print Driver, Mono". It was then easy to add that driver to the printer list. My model was CLP-620 but hopefully other models also have Mono drivers.
answered 1 year, 7 months ago
0out of0found this answer helpful.
Can the sleep funtion be turned off?
When I prInt I have to turn off the printer and then turn it back on or the print job gets stuck in the "Q" How can I get around this problem?
This particular printer is a business model, so you'll need to call 1-866-SAM4BIZ to further investigate this issue.
For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as product manual, driver and software downloads.
Hello I downloaded driver PCL6 universal driver after reinstalling windows 7 64 bit and I can't get the duplex printing to work and i know it will work as it was before I reinstalled.. Can you help me get duplex printing turned back on please?
The printer works but not the smart panel. The Error is: Printer driver is not installed or printer port is not USB or network.
iYogi technicians have tried without sucess to help and they say I need a new disc from you for my Windows 7 computer. I have uninstalled and reinstalled several times but nothing helps. It seems when I uninstall that it is not really uninstalled. Do you have a cleaner tool to help uninstall the dirver and software?
Main Firmware Version : OS 1.01.01.50 02-10-2009 Network Firmware Version : V4.01.09(CLP-610) 11-19-2008 Engine Firmware Version : 1.01.07 PCL5e Firmware Version : PCL5Ce 5.70 01-20-2009 PCL6 Firmware Version : PCL6 6.08 02-06-2009 SPL Firmware Version : SPL-C 5.35 11-20-2007
Paper Jam Error (intermittent) I think it "0" opening the transfer belt drawer and closing prints one page and then the error code happens again - repeating the door open and close seems to get another page printed.
CLP 620 ND IS not on your list of products. What does that mean?
I have a red light on the panel that says Prepare Toner and an Arrow over the yellow. Have not even run 1000 copies otr so I'd guess since there is no counter. Can it possibly be out of toner? Does it come with low capacity toner cartridges?
Why does my clp610nd printer show as offline when I reconnect my notebook computer?
Every time I use my notebook computer (Windows 7) on a trip, when I reconnect my computer cannot recognize the printer as online. In the past I have had to go through downloading and reinstalling the printer driver to get it going. Is there a simpler way to get my computer to recognize the printer???????