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CLP-325W

Customer questions and answers for
CLP-325W

Customer questions and answers:
164 Questions
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27 Answers

Customer questions and answers for samsung CLP-325W

Question

What is the page yield per cartridge on the initial cartridges that ship in the CLP-325W printer?

asked 1 year, 7 months ago
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Username 
AirBourn
on CLP-325W
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Approx 1000 copies for Black. Approx 700 copies for Cyan, Magenta & Yellow. Your mileage may vary.
answered 1 year, 5 months ago
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Username 
RobRob
+1point
1out of 1found this answer helpful.
answer 2
The above is accurate. If you have network options enabled you can use your web browser to access the printer stats and see exactly how many prints you got per cartridge so you can see exactly how your mileage is varying :)
answered 11 months ago
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Anonymous
+2points
2out of 2found this answer helpful.
Question

Will The K409 Work in the CLP-325w

Hi,

Our CLP-315 just quit after purchasing a whole set of toner cartridges. Will our K409 cartridges work in our CLP-325w?
Tags: clp-315, upgrade, to, clp-325w, use, old, k409, cartridge
asked 1 year, 8 months ago
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KathleenB
Sacramento
on CLP-325W
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
They are NOT.

That is EXACTLY what happened to my printer!!

I purchased the 325w after reading that the toner cartridges for the (CLP-315) were compatible with the 325w. But, they are not. The CLP 325w says to use the CLT- R407s. The cartridges for the 315 are the CLT-R409s. I also confirmed with Samsung Support that they are not compatible.

Good luck.
Krista
P.S. I must admit that I am tempted to try it anyway (since they fit), but I don't want to mess up the new printer. If you try this, would you please let me know how it works out? Thx.

P.S 2. If you hear of anyone else with our experience with the printer dying after installing/using new toner, would you please let me know. I think it may be the cause of our printers dying, and we might have some recourse.
answered 1 year, 8 months ago
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KristaD
0points
0out of 0found this answer helpful.
answer 2
No, K409 does not work in the CLP-325W. I purchased the CLP-325 about 4 months ago and knew that the K407 was the toner cartridge for this printer. But somewhere I read that the K409 was compatible so I purchased a combo pack of all 3 color toners in the K409 series as well as a 2 pack of black at the same time I bought the printer. I just now tried to get the black toner to work. It seems to fit the printer okay, but does nothing. I put the old toner cartridge in and it printed.

I thought K409 was the name for a K407 bundled in a "value pack". I was wrong and now I have 5 toner cartridges I can't use and a printer that is needing all 4 toner replaced.
answered 1 year, 7 months ago
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Brackman
Indiana
+1point
1out of 1found this answer helpful.
Question

My printing is coming out good at the top of the page and then gets bad as it goes down the page.

Tags: printing
asked 1 year ago
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Username 
adoggiebakery
Bakery
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your printer. We ask that you review the following troubleshooting article to help you better determine what the print issue may be and hopefully resolve it.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=394663&modelname=CLP-325W&modelcode=&session_id=PxqWdQmJCVqslWhRS1SWTLcjDJXy2N1TvlD03gHM5q8PLy5XnClq%21-1721297013%211358249754%211337010710991

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver & software downloads.

http://www.samsung.com/us/support/owners/product/CLP-325W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
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Username 
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

How do we recycle toner cartridges?

Do you have something we can print out to send via USPS?
Tags: miscellaneous
asked 7 months ago
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Username 
Norseman8
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you visit the following link for more info:

http://pages.samsung.com/starus/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why do pictures on a brochure not print right?

All of the text and graphics on the brochure are printing out great, but the pictures are grainy and the ink smudges right off after it's printed. Why does it do this? I am using Laser paper.
Tags: printing
asked 7 months ago
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Username 
Trauma
East Meredith, Meredith, NY 13757, USA
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please note that the picture won't be of photo quality, but the smudging shouldn't be occurring. Also, ensure you're using paper inside the right weight range: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000181&fm_seq=349

Further ensure that you've cleaned your printer, as that can cause a smear: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=394676&modelname=CLP-325W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I log into the SyncThru Web Service

I want to change my default settings, but they won't stay when I change them on the printer settings in control panel. I go to the SyncThru Web Service and I have to log in to make changes, but there is no way to make a login for me to do that.
Tags: support
asked 1 year, 6 months ago
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Anonymous
Coppell, TX
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
1. Login link is displayed on top right of webpage (type in IP of printer)

2. Log in credentials are...

ID: admin
Password: sec00000
answered 1 year, 5 months ago
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Username 
Jorge2011
+1point
1out of 1found this answer helpful.
Question

wHERE IS THE ON AND OFF SWITCH?

Tags: operation
asked 1 year, 6 months ago
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Username 
YNCS1993
Florida
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's on the top right. To power off, hold down the button for a few seconds. To power on, tap it firmly.
answered 1 year, 6 months ago
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dscheirer
California
0points
0out of 0found this answer helpful.
Question

Wireless setup completed successfully, but won't print

I've followed the instructions for the wireless setup. Infrastructure mode, unsecured router, Mac OSX. It completed successfully but when I try to print the test page, the SmartPanel says "USB Printer status is not available" and the MAC Print Queue says "Printer Offline".
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asked 1 year, 5 months ago
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drm23233
Richmond, VA
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I used the WPS or push button method to connect wirelessly to my router, then logged in to my router to see what IP had been given to the printer. Once I had that IP address I used the printer setup on the computer itself to define the IP for the printer port, apparently the setup CD was not going through all the steps to get a new IP that was in the range my router was using. Hope this helps.
answered 1 year, 2 months ago
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mad3daysin
-5points
0out of 5found this answer helpful.
Question

Printer connected through WiFi is not available at all times when trying to print

When I want to print a document the printer does not print. Troubleshooting tips continue to pop up. I have assigned a static IP to the printer, but the printer goes off line. I have to shut down and restart the printer and press the WPS button to have it reconnect.
Tags: wifi connection, printer disconnects from wifi
asked 1 year, 5 months ago
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Username 
lnmayer
Wisconsin
on CLP-325W
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
If you select the smartcontrol panel and change the energy saver setting to 120 minutes. The printer will remain connected.
answered 1 year, 5 months ago
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lnmayer
Wisconsin
-2points
1out of 4found this answer helpful.
Question

Using DHCP wirelessly, CLP-325W won't wake up

When I first set it up wirelessly using DHCP, it printed. But after a while I guess it went into sleep mode. Then when I go to print, it won't wake up. I get a message that the printer is off line. I have to unplug the printer and plug it back in to get it to wake up.
I have used a fixed IP address in the past, and never had a problem with it waking up.
How do I get it to wake up when using a DHCP IP address wirelessly?
Nothing else on my network has this problem.
Tags: printing
asked 9 months ago
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Username 
tnek
Houston, TX
on CLP-325W
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Did you happen to set the static IP address using the following configuration?

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391072

For additional troubleshooting, we recommend calling 1-866-SAM4BIZ, as this is a business printer.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
Customer Avatar
Username 
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Printer Doesn't Print

After initiating print job, nothing happens. Eventually an error come up, sometimes referring to port not available 192.168.105.

I have gone through the Troubleshooting guide but have not solved the problem yet.

Help!
Tags: networking, Error Messages & Status LED's, printing
asked 1 month, 4 weeks ago
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cjbm
SE Minnesota
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know if you're printing this across a network connection or directly with USB. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 3 weeks ago
Customer Avatar
Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Problem with Printer

Printer makes a strange sound when printing at the end of every page.
Quality of print is smudged.
asked 1 year, 8 months ago
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Username 
mistechnologist
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Just spoke with Samsung Support about this. They said the problem might be with the 'fuser'. This is the thing that makes the ink adhere cleanly to the paper. If under warranty, might wanna send it to Samsung (but I think there's a fee for shipping). May also consider a local computer repair place (that's what the Samsung Rep told me). Good Luck.
answered 1 year, 8 months ago
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Username 
KristaD
0points
0out of 0found this answer helpful.
Question

How to reset SyncThru password to its default value ?

Hi
I've changed SyncThru password. Unfortunately I forgot it. So how to rest it to default value ?

regards
Tags: maintenance
asked 4 months, 1 week ago
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Username 
Loompy
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416614&modelname=CLP-325W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 1 week ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can glossy photo paper or heavy stock paper be used in this printer?

Tags: printing
asked 3 months, 1 week ago
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travelguru
Castro Valley
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please consult the Print Media Specifications section for your answer: http://downloadcenter.samsung.com/content/UM/201112/20111222102855370/EN/en/english/specifications.htm

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 1 week ago
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Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Black seems to print Streaky

When Printing anything that has black in it, the page seems to have 2 or three areas on the page (straight lines going down the page) where it will not print black. Example, I printed a test page. In the test page there is a large colorful picture at the top of the page which looks normal and some writing throughout the page. The writing is all in black and you can see missing letters from where the ink didn't print. The missing areas are straight lines up and down the page.
Tags: maintenance, printing
asked 1 month, 2 weeks ago
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bensonk2
Minneapolis, MN
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=394681&modelname=CLP-325W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 2 weeks ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How I can take paper plate to adjust paper width in CLP-325W

I see in manual a photo of plate where paper stay, outside a printer.
But I do not can separate this piece from printer.
Have any button or lock to pull this plate.
I can't see any reference.
Thanks,
Franklin
Tags: Installation & Setup, maintenance
asked 10 months ago
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fvfontes
Rio de Janeiro, Brazil
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Given the location provided and because we are a U.S.-based support team, we suggest you contact Samsung Support in Brazil.

http://www.samsung.com/br/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

LUpdate MFC has stopped working

How can I prevent this error message
Tags: Error Messages & Status LED's, printing
asked 8 months ago
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Username 
Applewhite
California, USA
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's a Microsoft support article on this issue: http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/error-message-lupdate-mfc-application-has-stopped/a07eea4a-deaa-4bc7-b2bb-1ad54c025076

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I log onto the sync thru web service for my printer?

I was able to log onto my account here but unable to log into the printers web page to change information...keeps asking for an ID and Password.
Tags: drivers & software, miscellaneous
asked 7 months ago
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Nealwm
Studio City, CA
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I've attached instructions that tells you how to do so. Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 7 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

I get a "Script Error" while attempting to print.

I get the message on both the 325W and the 3185. I an unable to print to either printer.
Tags: Error Messages & Status LED's
asked 1 year ago
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Username 
NoPrintingMay132012
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Most script errors are associated with a browser session, not the printer, unless there's an issue with the software. Given that you're not able to print to two different printers, we suggest you try printing from another Internet browser. Most Windows users automatically user Internet Explorer and it is more prone to script errors than other browsers, so assuming you're using IE, you may try printing from Google Chrome or Mozilla Firefox. If neither one of these browsers is installed, download and install either one from the links below and try printing again from that browser.

https://www.google.com/chrome

http://www.mozilla.org/en-US/firefox/new/

We also suggest you take a look at the troubleshooting guide for the CLP-325W.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377466&modelname=CLP-325W&modelcode=&session_id=Pw2K7SCKPhnVvSvH9G710G7dKv29BxwfLnqRsWG22YSCT21pyycN%21-1721297013%211358249754%211336999626133

If the issue persists, if you can provide any additional information that would help us better isolate the issue, please contact us using the link below.

https://www.facebook.com/samsungsupport?sk=app_158125230916392

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
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Username 
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why does DR Printer from samsung not work it fails to update and says unable to connect to server

Tags: drivers & software
Image(s)
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User submitted photo
asked 11 months ago
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Username 
ajcoot
on CLP-325W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're having this issue. Based on what we've learned, the Dr. Printer software occasionally throws up server errors because the server is hosted outside of the U.S. Issues such as these usually occur when the connection times out. We recommend you try updating late at night or early in the morning when there would most likely be fewer users attempting to access the server.

Since this is a business model printer, we also recommend calling 1-866-SAM4BIZ for additional support. You can also find helpful troubleshooting guides, product support videos, FAQs and How-Tos and more via the link below.

http://www.samsung.com/us/support/owners/product/CLP-325W/XAC

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
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Username 
SamsungTech73
-3points
0out of 3found this answer helpful.
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