Sounds like a problem has occurred with the printer driver -- the driver did not properly install, the driver somehow become corrupted after the install, or the printer driver is set to the wrong printer port on the computer. Try uninstalling the driver and reinstalling the driver. If you are installing the printer as a local printer (printer is connected to a computer by a USB printer cable) try to connect the printer to a different USB port on the Windows or Macintosh computer before reinstalling the printer. Windows users: 1) Click on the Windows Start button and then All Programs. 2.) Look for a folder under All Programs called 'CLP-310 Series' (folder may also be called 'Samsung Printers') 3.) Under that folder open the Maintenance program. 4.) Click on remove and click next. 5.) Select the printer driver and all other components listed in the Select Components box and click next. 6.) Click Finish. Mac users: 1.) Open System Preferences and then Print and Fax. 2.) Click once on the printer icon to highlight the printer and then click on the minus sign to remove the printer. 3.) Click on the plus sign in the Print and Fax window 4.) Click on default and then add the printer.
There is a known issue with some Samsung printers and Snow Leopard (OSX 10.6.4) due to changes in the printing system. Apple issued an update to fix the issue; to make sure you have it, click on the apple in the upper left corner of the screen and select Software Update. If you haven't installed the update yet, you should see it there.
If the update is already installed, the next step I'd suggest is to open System Preferences, go to Printers and Faxes, control-click on any printer in the list, and select 'Reset Printing System'. After that is done you will need to reinstall the printer using the latest drivers from www.samsung.com
Thank you for contacting Samsung. Here's an article that will help you troubleshoot why your printer is jamming and overheating: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315W&modelcode=CLP-315W%2FXAA&
If you have any further questions, please contact us at firstname.lastname@example.org and let us know how we can assist you further. Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 2 months ago
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Printer keeps Jamming
The printer will only print 1/2 a page then jams. When either door is opened then shut, it feeds the rest of the paper out with the other 1/2 printed very faintly. All ink is at least 1/2 full so it's not an ink problem.
Once you have extracted the jammed paper, power the printer off, disconnect the power cable from the wall, open up the printer and remove the cartridge and make sure there is no remaining paper from prior jams lodged in certain areas of the printers. Sometimes just resetting the print cartridge in the device will allow a printer that has encountered a jam to print once more.
We also recommend you refer to the following support article for more guidance on printer jams.
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