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Most Recent Questions
Recent Question:
Driver question
Recent Question:
How To Print A Configuration Report On The CLP-620ND Color Laser Printer
Recent Question:
Do I need a new fuser/transfer belt?
Recent Question:
Where can I get a replacement paper tray and can it be operated without it?
Recent Question:
I just got a new computer that has Windows 8, and I think I need to install the driver that will work with my system.
Questions with Most Recent Answers
Question:
How To Print A Configuration Report On The CLP-620ND Color Laser Printer
Question:
Do I need a new fuser/transfer belt?
Question:
Where can I get a replacement paper tray and can it be operated without it?
Question:
I just got a new computer that has Windows 8, and I think I need to install the driver that will work with my system.
See all Samsung Questions and Answers Color Laser Printers Q & A

Customer Questions & Answers for
samsung Color Laser Printer

Customer Questions & Answers:
242 Questions
 | 
29 Answers

Questions & Answers for samsung Color Laser Printer

Question

How to print document on both sides of paper with CLP 315

asked 2 years, 8 months ago
laketx
on Color Laser Printer
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answer 1
by turning the paper over and reprinting
answered 2 years, 8 months ago
twomullens
Harcourt Iowa 50544
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Question

How do I alleviate repeated paper jams?

I have turned the printer on and off, pulled out all of the toner cartridges, opened the back and reclosed it, yet the paper continues to jam when it is about one third of the way through the process (and I have to pull it out).

CLP-315 color laser printer (approximately 2 years old)
asked 2 years, 7 months ago
matchin
on Color Laser Printer
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answer 1
Jams are generally the result of one of three things: 1) Something in the paper path that should not be there -- gunk from labels, paper clips, old socks from the washing machine looking for their mate...whatever. Clean the system well and look carefully at the edges of the rollers where scraps of paper may be lodged. 2) The paper you are using is too brittle. If you are using recycled paper the fibers can be too short to keep the paper together as it moves through the paper path. Change paper. Or, 3) a bad sensor. There are, I believe, three sensors, one on exit, one on pickup and one in the middle. If it's a bad sensor it sounds like the middle one. It's not sensing the paper is there and therefore stops the rollers. Have it repaired.
answered 2 years, 7 months ago
ccsi
Cudahy, Wisconsin
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Question

Why does my printer jamb in the same spot? If I open the front door and close the paper comes out. Then it jambs again.

CLP-315 color laser printer
asked 2 years, 7 months ago
cns191
on Color Laser Printer
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answer 1
Pobably a bad sensor. You can know it by where the paper stops. We have repaired a number of printers with a bad exit sensor so it's probably that. At least that's my first guess.
answered 2 years, 7 months ago
ccsi
Cudahy, Wisconsin
0points
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Question

printer is not turning on

I have tried the following instruction:

If the printer does not power on, follow these steps: Make sure the power cable provided with the printer is firmly connected to the back of the printer and the other end of the power cable is firmly connected to a wall outlet. Make sure the ON/OFF switch located on the back of the printer is set to the ON position. Press the power button on the printer

But it still does not work
asked 1 year, 11 months ago
SonH
Westminster, CA, USA
on Color Laser Printer
-1point
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1 answer
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answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung printer.

If the product was recently purchased (7-14 days), we recommend referring to your purchase receipt for the return policy and taking it back to the store where purchased for an exchange or refund.

If your printer is still under the 12-month parts/labor warranty or you have purchased an extended warranty for the product, you can set up service for this device via the link below.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

paper keeps jamming - every time. cause?

this just happened - can't print anything because each sheet jams. I can pull the sheet out but the next one jams also. Any suggestions? it has otherwise run excellently since purchase.
asked 1 year, 8 months ago
allij
on Color Laser Printer
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1 answer
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answer 1
Thank you for contacting Samsung.

Once you have extracted the jammed paper, power the printer off, disconnect the power cable from the wall, open up the printer and remove the cartridge and make sure there is no remaining paper from prior jams lodged in certain areas of the printers. Sometimes just resetting the print cartridge in the device will allow a printer that has encountered a jam to print once more.

We also recommend you refer to the following support article for more guidance on printer jams.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

This printer seems to over heat and jam. Is there a fix to this by replacing a part?

asked 10 months ago
RNoack
San Jose, CA, USA
on Color Laser Printer
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1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that will help you troubleshoot why your printer is jamming and overheating: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315W&modelcode=CLP-315W%2FXAA&

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech13
0points
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Question

Where can I get a replacement paper tray and can it be operated without it?

The printer was purchased as a gift but it is missing the paper tray
asked 6 months ago
Trayless
Phoenix, AZ
on Color Laser Printer
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1 answer
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answer 1
Thank you for contacting Samsung.

All available parts & accessories for this printer can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/CLP-315W/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Dev. Home Error message

Does anyone know exacty what the above error message means? I get this error every time my CLP-315 goes into sleep mode, then it won't print until I unplug the AC line cord & plug it back in. Is there a firmware update available?
asked 3 years, 6 months ago
n6pcd
Upland, CA USA
on Color Laser Printer
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Question

how do I disable wireless?

asked 3 years, 6 months ago
dmfallis
on Color Laser Printer
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Question

Why doesn't the CLP 315 print consistently in osx?

i bought this printer about 6 months ago, it has never printed consistently, every second job stops half way through with a 'SPL-C Error including corrupt data', and sometimes the jobs don't get through at all, they spool through the driver, the green light flashes on the printer then stops and nothing prints. I have to try to reprint the jobs until eventually they print, sometimes only after five attempts.
i print through osx.
is there a new driver planned that could fix this problem?
tim
asked 3 years, 6 months ago
swhallo
Boston, MA
on Color Laser Printer
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Question

My laser printer is connected to a PC right now. Can it be "networked" to an iMac?

asked 3 years, 6 months ago
riya
new york, NY
on Color Laser Printer
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Question

why are the pictures coming out grainy?

asked 3 years, 6 months ago
charleenna
on Color Laser Printer
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Question

How do I get the printer to print?

we have had the printer for nearly a year. It has functioned properly up until three weeks ago when it stopped. We have checked for jammed paper..none. Toner catch bottle has been emptied. color toners have been filled with fresh cartridge, removed the drum, opened each compartment. nothing appears to be malfunctioning yet, turning it off and on it warms up and then the red light on the top corner goes on and it shuts down. Help?
asked 3 years, 6 months ago
hurt
on Color Laser Printer
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Question

Is there a different way to load card stock paper? It jams every time.

asked 3 years, 6 months ago
Keoki1
Office
on Color Laser Printer
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Question

Why does the CLP 315 emit long beeps?

Why does the CLP 315 emit a long beep while it is printing and a long beep every minute thereafter for 10 minutes? It just started after I moved the printer from my desk to table. I cannot figure out what is wrong. All cartridges have been replaced and the paper tray is in properly. It stops after a while. The printer functions properly, but the sound has become an annoyance.
asked 3 years, 6 months ago
Juthum
Arizona
on Color Laser Printer
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Question

Can I convert this printer to a wireless printer

asked 3 years, 6 months ago
Anonymous
on Color Laser Printer
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Question

315 printer will not work

red main light blinking...color lights steady red while black no light
asked 3 years, 6 months ago
pliny
on Color Laser Printer
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Question

when does your imaging unit ned replacing?

asked 3 years, 6 months ago
alf33
on Color Laser Printer
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Question

Where can I get the printer driver?

I have searched online, but I get sent to other links wanting to install a complete driver search system on my computer or links that want my email and phone #. If I install the driver search system, my virus protection warns me that the sites are associated with mailwaire and spyware. I just want to install this printer on our new computer.
asked 3 years, 6 months ago
kblair
on Color Laser Printer
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Question

problem with printer CLP-315

The printer is printing half the page then jamming, the print on the page is faded on the bottom half. This is happening every time I print now. I changed out the black ink cartridge and that did not help.
asked 3 years, 6 months ago
Stacia
on Color Laser Printer
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