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See all Samsung Questions and Answers Color Laser Printers Q & A

Customer Questions & Answers for
Color Laser Printer

Customer Questions & Answers:
242 Questions
 | 
29 Answers

Questions & Answers for samsung Color Laser Printer

Question

How to print document on both sides of paper with CLP 315

asked 3 years, 2 months ago
laketx
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
by turning the paper over and reprinting
answered 3 years, 2 months ago
twomullens
Harcourt Iowa 50544
0points
0out of 0found this answer helpful.
Question

How do I alleviate repeated paper jams?

I have turned the printer on and off, pulled out all of the toner cartridges, opened the back and reclosed it, yet the paper continues to jam when it is about one third of the way through the process (and I have to pull it out).

CLP-315 color laser printer (approximately 2 years old)
asked 3 years, 2 months ago
matchin
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Jams are generally the result of one of three things: 1) Something in the paper path that should not be there -- gunk from labels, paper clips, old socks from the washing machine looking for their mate...whatever. Clean the system well and look carefully at the edges of the rollers where scraps of paper may be lodged. 2) The paper you are using is too brittle. If you are using recycled paper the fibers can be too short to keep the paper together as it moves through the paper path. Change paper. Or, 3) a bad sensor. There are, I believe, three sensors, one on exit, one on pickup and one in the middle. If it's a bad sensor it sounds like the middle one. It's not sensing the paper is there and therefore stops the rollers. Have it repaired.
answered 3 years, 1 month ago
ccsi
Cudahy, Wisconsin
0points
0out of 0found this answer helpful.
Question

Why does my printer jamb in the same spot? If I open the front door and close the paper comes out. Then it jambs again.

CLP-315 color laser printer
asked 3 years, 1 month ago
cns191
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pobably a bad sensor. You can know it by where the paper stops. We have repaired a number of printers with a bad exit sensor so it's probably that. At least that's my first guess.
answered 3 years, 1 month ago
ccsi
Cudahy, Wisconsin
0points
0out of 0found this answer helpful.
Question

printer is not turning on

I have tried the following instruction:

If the printer does not power on, follow these steps: Make sure the power cable provided with the printer is firmly connected to the back of the printer and the other end of the power cable is firmly connected to a wall outlet. Make sure the ON/OFF switch located on the back of the printer is set to the ON position. Press the power button on the printer

But it still does not work
asked 2 years, 6 months ago
SonH
Westminster, CA, USA
on Color Laser Printer
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung printer.

If the product was recently purchased (7-14 days), we recommend referring to your purchase receipt for the return policy and taking it back to the store where purchased for an exchange or refund.

If your printer is still under the 12-month parts/labor warranty or you have purchased an extended warranty for the product, you can set up service for this device via the link below.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

paper keeps jamming - every time. cause?

this just happened - can't print anything because each sheet jams. I can pull the sheet out but the next one jams also. Any suggestions? it has otherwise run excellently since purchase.
asked 2 years, 2 months ago
allij
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Once you have extracted the jammed paper, power the printer off, disconnect the power cable from the wall, open up the printer and remove the cartridge and make sure there is no remaining paper from prior jams lodged in certain areas of the printers. Sometimes just resetting the print cartridge in the device will allow a printer that has encountered a jam to print once more.

We also recommend you refer to the following support article for more guidance on printer jams.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

This printer seems to over heat and jam. Is there a fix to this by replacing a part?

asked 1 year, 5 months ago
RNoack
San Jose, CA, USA
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that will help you troubleshoot why your printer is jamming and overheating: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315W&modelcode=CLP-315W%2FXAA&

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

Where can I get a replacement paper tray and can it be operated without it?

The printer was purchased as a gift but it is missing the paper tray
asked 1 year, 1 month ago
Trayless
Phoenix, AZ
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

All available parts & accessories for this printer can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/CLP-315W/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how do I disable wireless?

asked 4 years, 1 month ago
dmfallis
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Why doesn't the CLP 315 print consistently in osx?

i bought this printer about 6 months ago, it has never printed consistently, every second job stops half way through with a 'SPL-C Error including corrupt data', and sometimes the jobs don't get through at all, they spool through the driver, the green light flashes on the printer then stops and nothing prints. I have to try to reprint the jobs until eventually they print, sometimes only after five attempts.
i print through osx.
is there a new driver planned that could fix this problem?
tim
asked 4 years, 1 month ago
swhallo
Boston, MA
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Dev. Home Error message

Does anyone know exacty what the above error message means? I get this error every time my CLP-315 goes into sleep mode, then it won't print until I unplug the AC line cord & plug it back in. Is there a firmware update available?
asked 4 years, 1 month ago
n6pcd
Upland, CA USA
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Is there a different way to load card stock paper? It jams every time.

asked 4 years, 1 month ago
Keoki1
Office
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Why does the CLP 315 emit long beeps?

Why does the CLP 315 emit a long beep while it is printing and a long beep every minute thereafter for 10 minutes? It just started after I moved the printer from my desk to table. I cannot figure out what is wrong. All cartridges have been replaced and the paper tray is in properly. It stops after a while. The printer functions properly, but the sound has become an annoyance.
asked 4 years, 1 month ago
Juthum
Arizona
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

when does your imaging unit ned replacing?

asked 4 years, 1 month ago
alf33
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

315 printer will not work

red main light blinking...color lights steady red while black no light
asked 4 years, 1 month ago
pliny
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Where can I get the printer driver?

I have searched online, but I get sent to other links wanting to install a complete driver search system on my computer or links that want my email and phone #. If I install the driver search system, my virus protection warns me that the sites are associated with mailwaire and spyware. I just want to install this printer on our new computer.
asked 4 years, 1 month ago
kblair
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Problem with CLP-315 Printer & Website download page problem

I am receiving an error message in my CLP-315 color laser printer. It gave some "SPL-C Error". Since the error code indicates that the SPL-C version is old 11-20 2007. I thought I might try to find an updated driver and see if that would fix the problem. But the download page on your webisite keep getting hung. I used various browsers: IE7, Firefox & Chrome. It hangs every one of them. IE behaved the worst. It has to be restarted. I have only one Samsung product registered, so the download page already have the information ready when I go there. That is pretty smart, but what follows was not.
asked 4 years ago
Guan
Rockville, Maryland, USA
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Can I convert this printer to a wireless printer

asked 4 years, 1 month ago
Anonymous
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how to download printer doctor

have printer doctor on my desktop, but can't use it
asked 4 years ago
darkcityen
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My laser printer is connected to a PC right now. Can it be "networked" to an iMac?

asked 4 years, 1 month ago
riya
new york, NY
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

why are the pictures coming out grainy?

asked 4 years, 1 month ago
charleenna
on Color Laser Printer
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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