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Where can I get a replacement paper tray and can it be operated without it?
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Where is there support for Sync Thru?
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How To Print A Configuration Report On The CLP-620ND Color Laser Printer
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Where can I get a replacement paper tray and can it be operated without it?
See all Samsung Questions and Answers Color Laser Printers Q & A

Customer Questions & Answers for
samsung Color Laser Printer

Customer Questions & Answers:
242 Questions
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29 Answers

Questions & Answers for samsung Color Laser Printer

Question

When I try to print the computer says "USB printer status not available". What to do? (the cable is in the printer as troubleshooting advised).

asked 3 years, 9 months ago
cgayle
on Color Laser Printer
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answer 1
Sounds like a problem has occurred with the printer driver -- the driver did not properly install, the driver somehow become corrupted after the install, or the printer driver is set to the wrong printer port on the computer. Try uninstalling the driver and reinstalling the driver. If you are installing the printer as a local printer (printer is connected to a computer by a USB printer cable) try to connect the printer to a different USB port on the Windows or Macintosh computer before reinstalling the printer. Windows users: 1) Click on the Windows Start button and then All Programs. 2.) Look for a folder under All Programs called 'CLP-310 Series' (folder may also be called 'Samsung Printers') 3.) Under that folder open the Maintenance program. 4.) Click on remove and click next. 5.) Select the printer driver and all other components listed in the Select Components box and click next. 6.) Click Finish. Mac users: 1.) Open System Preferences and then Print and Fax. 2.) Click once on the printer icon to highlight the printer and then click on the minus sign to remove the printer. 3.) Click on the plus sign in the Print and Fax window 4.) Click on default and then add the printer.
answered 3 years, 8 months ago
scpalmetto
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Question

my CLP-315 is not working with Mac OX X 10.6.4

asked 3 years, 8 months ago
spider184
on Color Laser Printer
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answer 1
There is a known issue with some Samsung printers and Snow Leopard (OSX 10.6.4) due to changes in the printing system. Apple issued an update to fix the issue; to make sure you have it, click on the apple in the upper left corner of the screen and select Software Update. If you haven't installed the update yet, you should see it there.

If the update is already installed, the next step I'd suggest is to open System Preferences, go to Printers and Faxes, control-click on any printer in the list, and select 'Reset Printing System'. After that is done you will need to reinstall the printer using the latest drivers from www.samsung.com
answered 3 years, 8 months ago
jharris
-2points
0out of 2found this answer helpful.
Question

Why does my printer jamb in the same spot? If I open the front door and close the paper comes out. Then it jambs again.

CLP-315 color laser printer
asked 2 years, 10 months ago
cns191
on Color Laser Printer
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answer 1
Pobably a bad sensor. You can know it by where the paper stops. We have repaired a number of printers with a bad exit sensor so it's probably that. At least that's my first guess.
answered 2 years, 10 months ago
ccsi
Cudahy, Wisconsin
0points
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Question

This printer seems to over heat and jam. Is there a fix to this by replacing a part?

asked 1 year, 2 months ago
RNoack
San Jose, CA, USA
on Color Laser Printer
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answer 1
Thank you for contacting Samsung. Here's an article that will help you troubleshoot why your printer is jamming and overheating: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315W&modelcode=CLP-315W%2FXAA&

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech13
0points
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Question

Printer keeps Jamming

The printer will only print 1/2 a page then jams. When either door is opened then shut, it feeds the rest of the paper out with the other 1/2 printed very faintly. All ink is at least 1/2 full so it's not an ink problem.
asked 3 years, 2 months ago
gostars
on Color Laser Printer
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1 answer
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answer 1
replace the paper feed sensor.
answered 3 years, 2 months ago
dssales
Minnesota
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Question

Where can I get a replacement paper tray and can it be operated without it?

The printer was purchased as a gift but it is missing the paper tray
asked 9 months ago
Trayless
Phoenix, AZ
on Color Laser Printer
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

All available parts & accessories for this printer can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/CLP-315W/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

paper keeps jamming - every time. cause?

this just happened - can't print anything because each sheet jams. I can pull the sheet out but the next one jams also. Any suggestions? it has otherwise run excellently since purchase.
asked 1 year, 11 months ago
allij
on Color Laser Printer
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1 answer
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answer 1
Thank you for contacting Samsung.

Once you have extracted the jammed paper, power the printer off, disconnect the power cable from the wall, open up the printer and remove the cartridge and make sure there is no remaining paper from prior jams lodged in certain areas of the printers. Sometimes just resetting the print cartridge in the device will allow a printer that has encountered a jam to print once more.

We also recommend you refer to the following support article for more guidance on printer jams.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

how do I disable wireless?

asked 3 years, 10 months ago
dmfallis
on Color Laser Printer
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Question

Dev. Home Error message

Does anyone know exacty what the above error message means? I get this error every time my CLP-315 goes into sleep mode, then it won't print until I unplug the AC line cord & plug it back in. Is there a firmware update available?
asked 3 years, 10 months ago
n6pcd
Upland, CA USA
on Color Laser Printer
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Question

Is there a different way to load card stock paper? It jams every time.

asked 3 years, 9 months ago
Keoki1
Office
on Color Laser Printer
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Question

Why does the CLP 315 emit long beeps?

Why does the CLP 315 emit a long beep while it is printing and a long beep every minute thereafter for 10 minutes? It just started after I moved the printer from my desk to table. I cannot figure out what is wrong. All cartridges have been replaced and the paper tray is in properly. It stops after a while. The printer functions properly, but the sound has become an annoyance.
asked 3 years, 9 months ago
Juthum
Arizona
on Color Laser Printer
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Question

315 printer will not work

red main light blinking...color lights steady red while black no light
asked 3 years, 9 months ago
pliny
on Color Laser Printer
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Question

Can I convert this printer to a wireless printer

asked 3 years, 9 months ago
Anonymous
on Color Laser Printer
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Question

is there a way to determine how much of each color cartridge is remaining?

asked 3 years, 9 months ago
jbharbaugh
on Color Laser Printer
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Question

how to connect printer to my computer

i can't get my computer to acknowledge that I have added a printer.
asked 3 years, 9 months ago
cpleva
on Color Laser Printer
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Question

Printer will not always print.

I have a Samsung CLP 315 Color laser Printer connected to my IMac with 2.0 USB cable. When I print it does not always print it might take 10 or mor tries to get it to actually print. Software is up to date as far as I know.
asked 3 years, 9 months ago
Antonjp624
Munising, Mi
on Color Laser Printer
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Question

I am getting black lines on the left side of the paper

asked 3 years, 9 months ago
jeff12
on Color Laser Printer
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Question

How do I tell when my cartridges are getting low? Right now, it only tells me when they are out and it won't print.

I would like to purchase them before they run out completely and I am without a printer for a week as no one in my local area carries the toner cartridges. I have to order them off the internet.
asked 3 years, 8 months ago
Anonymous
bossier, louisiana
on Color Laser Printer
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Question

Printer with new cartridge stopped working and is showing it needs a new cartridge.

I purchased a new Samsung black printer cartridge a few weeks ago. I printed less than 50 pages using it. When I finished printing a 10 page document, the steady red light came on and the led light for the cartridge that was just replaced is on. This is indicating the cartridge is no good. When I look at the roller there is plenty of ink there. What could be wrong? Do I go back to the vendor that I purchased it from or to Samsung?
asked 3 years, 8 months ago
dsinatore
Pennsylvania
on Color Laser Printer
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Question

Printer stops printing mid job

I just installed Windows 7. My printer starts printing then stops halfway and I have to opened it up and pull it out. Nothing appears jammed or broken, it just stops mid job.
asked 3 years, 8 months ago
gregfick75
on Color Laser Printer
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