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See all Samsung Questions and Answers Color Laser Printers Q & A

Customer Questions & Answers for
Color Laser Printer

Customer Questions & Answers:
242 Questions
 | 
29 Answers

Questions & Answers for samsung Color Laser Printer

Question

Printer keeps jamming in output shoot at same place. Color laser CLP-315

Help...My printer has worked perfect until recently and the printer jams and stops in the output shoot...only about 4" of paper comes out and it stops and the yellow light is flashing. Jeff
asked 3 years, 10 months ago
Jeff1313
Tulsa, Oklahoma, US
on Color Laser Printer
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
My printer keep jaming and if I open the back panel and then close it or I can open the fromt panel and it will then finish printing but you can always see where it jamed in the middle of the page
answered 3 years, 1 month ago
twomullens
Harcourt Iowa 50544
-2points
0out of 2found this answer helpful.
answer 2
Help...My printer has worked perfect until recently and the printer jams and stops in the output shoot...only about 4" of paper comes out and it stops and the yellow light is flashing. After it stops, if I open the back door and immediately close it the rest of the paper will come out but the bottom 1/3 of the print is very light. The top 2/3's of the print looks normal. About three or four weeks ago I put in a new imaging unit and it has been working fine.
answered 3 years, 6 months ago
DavidJG
San Bernardino, CA
-1point
0out of 1found this answer helpful.
Question

Why does the printer make the house lights flicker?

When the printer is turned on, the house lights get a very light flicker. Is there any remedy to this problem? I read that the cause was caused by the initial power used by the Fuser, is that true?
asked 3 years, 11 months ago
Jcube
on Color Laser Printer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, the printer uses about 1400 watts when it is warming up.
answered 2 years, 7 months ago
weroijslkcvj
+1point
1out of 1found this answer helpful.
answer 2
don't know why, but mine does it too.
guess we just have to live with it.
sorry.
answered 2 years, 8 months ago
Freebean
0points
0out of 0found this answer helpful.
Question

can't print with this printer on network, why?

It prints on the local computer but not on network computers
asked 4 years ago
sspa00
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To print on a networrk you must have a network enabled printer. Either a wireless connection or a wired connection will do. Does your printer have a network connector next to the USB port in the back? If so, then you can connect it to the network and, with the proper setup, print to it. However, if you do not then you do not have a network enabled printer and cannot connect it to the network.

If you have a network enabled printer you must first connect it to your network. To do this you must first attach a network cable to the printer and to the router you are using. Once you do that and turn the printer on it you should be able to access the printer. Installing the Samsung Control Panel will tell you if the printer is available. It should find the printer during setup and that should be all there is to it.

If the printer cannot be found then either it is defective or the route from your system to the printer is crossing a network gateway. A gateway is a place where two networks join. Each has a different IP address. If there is a router between your system and the printer, and if the printer is attached to a different router then there is a gateway between your system and the printer. You need to plug the printer into one of the LAN ports of the router and your system into one of the other LAN ports on the same router. Once you do that, assumming you are using DHCP (which almost everybody does) the two should see each other. Re-install the software and it should find the printer. If it does not, call Samsung because something is amiss.
answered 3 years ago
ccsi
Cudahy, Wisconsin
-3points
0out of 3found this answer helpful.
Question

can you print envelops with a clp 315

asked 3 years, 11 months ago
monyplay
las vegas
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, that model will print envelopes.
answered 3 years, 11 months ago
jharris
0points
0out of 0found this answer helpful.
Question

Why does the printer jam in the same place each time?

My printer is experiencing jamming problems. The jam is at the final stage of printing out. I have researched some online and there is an indication that a sensor may be bad.
asked 3 years, 11 months ago
lschaffer
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
My printer is experiencing hamming problems. The jam is at the final stage of printing out. I open the back and there is no jammed paper and I close the back. Then the paper is ejected and it starts to print again and jams again in the same place on the paper.
answered 2 years, 9 months ago
jrobert
Afton, Wy
0points
0out of 0found this answer helpful.
Question

my printer doesn't print

i connect the printer, it has the drivers installed, has new ink cartridges, but everytime that i go to print, my computer shows error, i don't know what happen.
asked 3 years, 10 months ago
Anonymous
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Need to know what the error is to help you with this one...
answered 3 years, 10 months ago
jharris
0points
0out of 0found this answer helpful.
Question

What can I do to fix my clp-315?

My clp-315 keeps stopping printing when it is half way done and says there is a paper jam. what can I do to fix it?
asked 3 years, 5 months ago
tperry
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
replace the paper sensor.
answered 3 years, 3 months ago
dssales
Minnesota
0points
0out of 0found this answer helpful.
Question

Printer keeps Jamming

The printer will only print 1/2 a page then jams. When either door is opened then shut, it feeds the rest of the paper out with the other 1/2 printed very faintly. All ink is at least 1/2 full so it's not an ink problem.
asked 3 years, 4 months ago
gostars
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
replace the paper feed sensor.
answered 3 years, 3 months ago
dssales
Minnesota
0points
0out of 0found this answer helpful.
Question

How to print document on both sides of paper with CLP 315

asked 3 years, 1 month ago
laketx
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
by turning the paper over and reprinting
answered 3 years, 1 month ago
twomullens
Harcourt Iowa 50544
0points
0out of 0found this answer helpful.
Question

printer is not turning on

I have tried the following instruction:

If the printer does not power on, follow these steps: Make sure the power cable provided with the printer is firmly connected to the back of the printer and the other end of the power cable is firmly connected to a wall outlet. Make sure the ON/OFF switch located on the back of the printer is set to the ON position. Press the power button on the printer

But it still does not work
asked 2 years, 4 months ago
SonH
Westminster, CA, USA
on Color Laser Printer
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung printer.

If the product was recently purchased (7-14 days), we recommend referring to your purchase receipt for the return policy and taking it back to the store where purchased for an exchange or refund.

If your printer is still under the 12-month parts/labor warranty or you have purchased an extended warranty for the product, you can set up service for this device via the link below.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

paper keeps jamming - every time. cause?

this just happened - can't print anything because each sheet jams. I can pull the sheet out but the next one jams also. Any suggestions? it has otherwise run excellently since purchase.
asked 2 years, 1 month ago
allij
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Once you have extracted the jammed paper, power the printer off, disconnect the power cable from the wall, open up the printer and remove the cartridge and make sure there is no remaining paper from prior jams lodged in certain areas of the printers. Sometimes just resetting the print cartridge in the device will allow a printer that has encountered a jam to print once more.

We also recommend you refer to the following support article for more guidance on printer jams.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

This printer seems to over heat and jam. Is there a fix to this by replacing a part?

asked 1 year, 4 months ago
RNoack
San Jose, CA, USA
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that will help you troubleshoot why your printer is jamming and overheating: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=377471&modelname=CLP-315W&modelcode=CLP-315W%2FXAA&

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

Where can I get a replacement paper tray and can it be operated without it?

The printer was purchased as a gift but it is missing the paper tray
asked 11 months ago
Trayless
Phoenix, AZ
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

All available parts & accessories for this printer can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/CLP-315W/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I have the main red light blinking and all other lights except black color light a steady red.

What does this mean and what do I need to do? Thank you...
asked 4 years ago
JohnandLois
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
red light blinks all color buttons red except black which is without light
answered 3 years, 5 months ago
wetyjkddf
-3points
0out of 3found this answer helpful.
Question

Printer CLP-315 has paper jams

I have followed the printers instruction to clear the jam but it jams again on the next print job. I need details to trouble shoot and fix the problem.
asked 3 years, 11 months ago
Searcy
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On print job the paper comes oyt and stops midway,mustt restert printer to finish job
answered 3 years, 5 months ago
rls8
home
0points
0out of 0found this answer helpful.
Question

what does it mean if I receive an error message stating that the spooler service is not running?

asked 3 years, 11 months ago
MER1
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can manually start the print spooler:
1) Open the Start menu. If you're using XP, click on Run. If you're on Vista/7, click on the empty box at the bottom of the menu.
2) Type services.msc and press Enter.
3) Find the Print Spooler service, right click on it, and press Start.
4) Check the startup column; it should say Automatic. If it doesn't, right click on the spooler service, select Properties, and change the Startup type to Automatic.
answered 3 years, 11 months ago
jharris
0points
0out of 0found this answer helpful.
Question

When I try to print the computer says "USB printer status not available". What to do? (the cable is in the printer as troubleshooting advised).

asked 3 years, 11 months ago
cgayle
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sounds like a problem has occurred with the printer driver -- the driver did not properly install, the driver somehow become corrupted after the install, or the printer driver is set to the wrong printer port on the computer. Try uninstalling the driver and reinstalling the driver. If you are installing the printer as a local printer (printer is connected to a computer by a USB printer cable) try to connect the printer to a different USB port on the Windows or Macintosh computer before reinstalling the printer. Windows users: 1) Click on the Windows Start button and then All Programs. 2.) Look for a folder under All Programs called 'CLP-310 Series' (folder may also be called 'Samsung Printers') 3.) Under that folder open the Maintenance program. 4.) Click on remove and click next. 5.) Select the printer driver and all other components listed in the Select Components box and click next. 6.) Click Finish. Mac users: 1.) Open System Preferences and then Print and Fax. 2.) Click once on the printer icon to highlight the printer and then click on the minus sign to remove the printer. 3.) Click on the plus sign in the Print and Fax window 4.) Click on default and then add the printer.
answered 3 years, 10 months ago
scpalmetto
0points
0out of 0found this answer helpful.
Question

Use right toner but printer show "invalid"

Printer: CLP-315, replace black toner with "K409S/XAA" but show "invalid". (replace another one had some message.)
Any others toner I can use? what is the item code?
The old toner(CLT-409 Series(E)) still can work but poor.
asked 3 years, 11 months ago
cjihtsai
Houston, Texas
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The CLT-K409S/XAA is the proper replacement toner for the unit.

Make sure that the toner is genuine:
1.) Confirm that the Toner and the packaging the Toner came in carries the Samsung logo
2.) Confirm that the Toner and the packaging the Toner came in are not labeled as "Refurbished" or "Reconditioned"
(Refurbished or reconditioned toner is not guaranteed to work with your printer. Refurbished or Reconditioned toner will usually show signs of physical damage. For example, worn or damaged screws, visible use of adhesives, surface scratches, etc.)
3.) Confirm that the Toner has a CRUM (Customer Replaceable Unit Monitor) chip (If the toner does not have a CRUM chip its either a starter Toner or Not Genuine)
4.) Confirm that the Toner has a Samsung Model and Serial Number label
(Network Printer) Confirm that the Model and Serial number of the Toner appear in SyncThru web service.

If the toner is a genuine Samsung Toner, try the following: First, turn off the printer and unplug the unit. On the toner cartridge is a contact area where the toner's CRUM chip makes contact with another contact area on the printer's door. Remove the toner cartridge and use a dry lint free cloth to clean the contact area on the toner cartridge and on the printer. Put the cartridge back into the unit and close the door. Plug the unit back in and turn on the unit.
If the toner still shows as invalid, contact Samsung support at 1-800-SAMSUNG
answered 3 years, 10 months ago
scpalmetto
0points
0out of 0found this answer helpful.
Question

my CLP-315 is not working with Mac OX X 10.6.4

asked 3 years, 10 months ago
spider184
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a known issue with some Samsung printers and Snow Leopard (OSX 10.6.4) due to changes in the printing system. Apple issued an update to fix the issue; to make sure you have it, click on the apple in the upper left corner of the screen and select Software Update. If you haven't installed the update yet, you should see it there.

If the update is already installed, the next step I'd suggest is to open System Preferences, go to Printers and Faxes, control-click on any printer in the list, and select 'Reset Printing System'. After that is done you will need to reinstall the printer using the latest drivers from www.samsung.com
answered 3 years, 10 months ago
jharris
-2points
0out of 2found this answer helpful.
Question

solid red light

I bought it about one week ago. The printer worked fine on the first day. But the red light started to be on and nothing has worked from the second day. I have already checked everything many times. Restarted it many many times. Cannot find the reason. Cannot print anything. The red light is on after the printer is restarted. I am sure:

1. There are Paper on the tray.
2. Access door panel is closed very well.
3. No Paper jam

What is the problem?
asked 3 years, 10 months ago
sun0548
on Color Laser Printer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The problems you checked are indicated by a blinking red light (it denotes minor errors). A solid red light usually means that one of the toners is exhausted. If you look in the task bar, there's a little blue S; double click on this to launch Smart Panel, our monitoring software. It will tell you the specific error message.

If one of the toners is showing empty already, are you sure this wasn't a used model or possibly a display unit that people would have been printing on?
answered 3 years, 10 months ago
jharris
0points
0out of 0found this answer helpful.
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