I have 2 multimedia docks. 1 works correctly. The other one causes the phone to act improperly. It loads the dock app then exits. Then the screen orientation turns repeatedly. The screen will turn off and on and prompt me to enter the unlock pattern in both orientations then back to the dock app, etc. It simply won't stop jumping from screen to screen. Sometimes the volume buttons work, sometimes not. It is as if there is a loose connection between the dock and the phone and the phone does not know how to react. How can I resolve this?

asked 1 year, 4 months ago

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ubilek

on BECR-D994BEG

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I know it will not hurt the device but will it hurt the battery to leave it in the charger with the charger plugged in after full charge?

Some batteries will degrade if left on trickle after full charge. Lets say I left the spare battery in the BECR-D994BEG at all times until needed and the BECR-D994BEG was plugged in all the time. Would this harm the battery?

asked 1 year, 9 months ago

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tschinske

Malabar, Fl

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Hi there,

Thanks for reaching out to us for support.

No, there is no proven knowledge that it is detrimental to leave the charger plugged into the phone's battery for an extended amount of time.

For future inquiries, you may alo contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

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answered 1 year, 9 months ago

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SamsungSupport11

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Is there an issue with the dock station weather app?

Why is the AccuWeather app not functioning correctly on the docking station? It shows my cities name but the conditions icon and the temp are wrong and never change.

asked 1 year, 10 months ago

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BLinKY

Kentucky

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Hi Blinky,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

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answered 1 year, 10 months ago

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SamsungSupport11

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Question

Will it hurt the battery to leave the desktop dock plugged in after the charge is complete?

I want to use it as an alrm clock. It will finish charging after a couple of hours. Do I have to unplug it as it will be in the middle of the night? Also the spare battery, can I just leave it in the dock or do I have to take it out if the dock is plugged in if it has been fully charged?

asked 1 year, 9 months ago

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tschinske

Malbar, Fl

on BECR-D994BEG

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Hi there!

No, it will not hurt the device to leave it plugged in after it is done charging.

Thanks for reaching out :)

Samsung Technical Support Team

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answered 1 year, 9 months ago

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Samsung10

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Desk Home Issues

I love the Droid Charge, but I am not happy with the software provided for the desk dock. The "Desk Home" screen does not allow customization, and the "Exit" button takes you to the last screen open, not the "normal" home screen. Is there any way to disable or otherwise customize the "Desk Home" screen?

asked 1 year, 10 months ago

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WCMack

Northern NJ

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Hi WCMack,

Thanks for reaching out to us for support.

Upon performing research regarding your inquiry, I've discovered that the Home Desk application cannot be customized in this way. We apologize for any inconvenience that this may cause you.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support

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answered 1 year, 10 months ago

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SamsungSupport11

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Question

Charger led blinking yellow

I noticed that when charging a battery, sometimes after the solid red led would change to a blinking yellow light. What would that indicate? I would usually remove the battery and/or unplug & plug the AC power back in to have it charge normally, until the led turns green. The battery being charged is not in the phone, but charged by itself on the charger.

Thanks for any help.

asked 1 year, 10 months ago

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bamano

Hawaii

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Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by calling a Samsung Accessory Specialist at 1-800-757-0280.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

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answered 1 year, 10 months ago

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Samsung10

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Question

change menu choices on desktop dock?

Tags: desktop dock

asked 1 year, 10 months ago

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rbennet8

franklin, tn

on BECR-D994BEG

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Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

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answered 1 year, 10 months ago

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SamsungSupport13

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Question

I am looking at the Samsung charge desk dock. Does the dock have its own speaker so music and sounds play through the dock instead of the phone?

asked 1 year, 5 months ago

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Tabi

on BECR-D994BEG

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Why won't spare battery charge while phone is docked?

My daughter's Droid i510 dock won't charge the spare battery if the phone is docked. My wife's Droid i510 dock will charge spare battery after phone is fully charged. We have swapped docks so there must be some difference in the setup of my daughter's phone. Any suggestions?

Tags: settings, spare battery

asked 1 year, 5 months ago

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RanchoHam

USA

on BECR-D994BEG

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Is anyone else having a problem with the (OEM) Batteries & the Desk top Dock?

I currently have (2) Desk top Docks and (4) OEM Batteries for my Droid Charge. The Desk top Dock worked great for a few weeks. I would keep a spare battery in the dock and swap as needed. I had one for Home and one for the office. Now both docks will not charge the batteries in the spare battery compartment. This could be a battery problem, although the Phone, Batteries and Desk top Docks are less than 3 months old. Does any one have any suggestions?

Tags: desk top dock / batteries

asked 1 year, 8 months ago

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TresL

Mandeville, LA

on BECR-D994BEG

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I have the ECR-D994BEGSTA Charge Dock. How do I obtain a download of the user manual?

I'm looking to understand the correct operation of the charging LED on the dock both when I have my phone and extra battery charging and when I have the extra battery alone in the charging compartment.

asked 1 year, 7 months ago

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halperlman

Home

on BECR-D994BEG

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