I’m sorry to hear that you're having this problem with your Blu-ray player. It sounds like the update process didn't complete successfully, but there's good news. This may be able to be easily fixed.
I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.
If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:http://www.samsung.com/us/support/
Or you can also call them directly at 1-800-SAMSUNG.
We appreciate your support of Samsung products, and we look forward to assisting you.
answered 2 years, 5 months ago