I’m sorry to hear that you're having this problem with your Blu-ray player.
I'm not sure what inputs you're using, or what kind of cabling or settings are used, either.
With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:http://www.samsung.com/us/support/
Or you can also call them directly at 1-800-SAMSUNG.
We appreciate your support of Samsung products, and we look forward to assisting you.
answered 1 year, 8 months ago