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Customer Questions & Answers for
samsung BD-P1590

Customer Questions & Answers:
667 Questions
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159 Answers

Questions & Answers for samsung BD-P1590

Question

Can I order the Wireless LAN adapter - WIS09ABGN

I can't find anyone that sells the Wireless LAN adapter - WIS09ABGN, for my Blu-Ray player. I also searched your site using the model number. Is there anyway to order it?
asked 1 year, 11 months ago
KkayMitch
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The WIS09ABGN is no longer available through our parts supplier, but the WIS09ABGN2 is and works with 2009 Blu-ray models.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-AK96-01194A.aspx?oldpart=WIS09ABGN2&model=

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

If Netflix or Blockbuster go out of business, will you then offer an update for Hulu+ on this device?

Are you ever going to offer other applications since it is impossible to get all content through the applications that are on this device right now? Hulu+, Amazon, etc. Thanks.
asked 2 years, 8 months ago
rptinetti
on BD-P1590
+3points
3out of 3found this question helpful.
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2 answers
Answers
answer 1
In fact, Blockbuster, although not going out of business just yet, has sent notice that they are going to discontinue streaming to this device at the end of next month. Booh!

But perhaps this means there will be a practical way to add another app via firmware update that deletes Blockbuster, thus freeing up resources on the device.
answered 2 years, 5 months ago
dontlikeblockbuster
Cleveland, OH, USA
+2points
3out of 4found this answer helpful.
answer 2
I'm not sure what will be offered in an instance like this. At this time, there are no plans to switch or offer additional apps for that model.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
-8points
1out of 10found this answer helpful.
Question

My Blu-Ray player won't play Blu-ray discs.

asked 2 years, 7 months ago
ttheriot
on BD-P1590
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
hold the stop button 10 sac. should reset that will not take out up date , try to reinstall up date
no then call service.
answered 2 years, 7 months ago
kookiecat
n.j.
-1point
0out of 1found this answer helpful.
answer 2
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

my blue ray player will not play blueray cd do i need a up date

asked 1 year, 9 months ago
supreman
on BD-P1590
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I would start with updating the firmware on your device by plugging it into a cat5 connection or using WIFI dongle.
you can find the update function under setup/network.
once you have the firmware up todate try again it should work just fine if not run a CD/DVD cleaner though it (the DRY one with a little brush on the disk DO NOT USE any WET cleaners on the disk head ever and never touch the laser)
answered 1 year, 9 months ago
Fazin
Florida
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you check for firmware updates for your player, as version 2.22 is listed on the product support page as being released on 7/5/2012.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=161615&modelname=BD-P1590

If your player has the latest firmware, we recommend you answer the following questions and email the answers to qasupport@sea.samsung.com along with your full model code and serial number and we will be in touch.

1. Where was the disc purchased or what edition is it?
2. Is this the 2D or 3D version, if 2D is the label facing up?
3. What exactly occurs once you press enter on 'Play'?
4. Are there any error messages?
5. If freezing or audio drop out, what is the time stamp or chapter when it happens?
6. Has another disc been tried?

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

What USB wireless device can be used to get netflix and internet on this device.

My Manual states one device but your website states that that device is not compatible with my Blueray player.
asked 3 years, 10 months ago
edaw
Wheeler, WI
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I subscribe to Netflix and when I purchased this player the box stated it was wifi ready and able to play movies direct from Netflix without the DVD. Now however I find this not to be true and you need an attachment to be able to do this. I have AT&T Uverse and and wifi service in my house and am able to download books to my kindle, etc but cannot play movies on my BD P1590 Blu ray player. What do I need to do? I am disappointed that it seems I will need to buy a new player to be able to do what I thought this player could do.
answered 3 years ago
ganderson
Illinois
-5points
0out of 5found this answer helpful.
Question

Prince Of Persia, why is there interuptions periodically throughout the viewing,pic & sound???

asked 3 years, 9 months ago
vintagecouple57
Baxter,MN
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I am not having any sound or picture issues with this title - but I have viewing issues. Occationally throughout the movie it repeats a section of the movie - it's a small section and not a full chapter.

I have contacted Samsung and Disney on the issue. Disney claimed that it was a known issue with Samsungs players - and should be fixed with a firmware update. Since then a firmware update has been released by Samsung and not fixed the issue (on my player BD-P1590).

I contacted Samsung and they had me re-install the latest firmware to see if this fixes the issue - which it hasn't.

I am also having this same issue on the new Avatar Collector's Edition on my player.

So now it's back to Samsung to see what if anything they can do for me. Keep reporting the issue if you are having a similar problem as it is the only way this problem will ever get fixed.
answered 3 years, 8 months ago
RobH
+1point
1out of 1found this answer helpful.
Question

How can I get a remote control for this blu ray

asked 3 years, 9 months ago
lttlstfairy
michigan
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Replacement parts can be found on the www.Samsungparts.com website.

For the BD-P1590, the remote control available for order is Part#: AK59-00104K

http://www.samsungparts.com/Product...

If you have any questions, you can also call our parts department at 800-627-4368.

Thanks for your support of Samsung products.

--HDTech
answered 3 years, 9 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

is there a charge to obtain the activation codes for netflix and pandora radio on my blue ray player?

asked 3 years, 8 months ago
moonangel
michigan
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No, but you will need a Netflix account to view streaming media.
answered 3 years, 8 months ago
relsiswb
0points
0out of 0found this answer helpful.
Question

How can I unfreeze the unit it won't take commands from the remote other than open close on off?

asked 3 years, 8 months ago
Apsnyder
on BD-P1590
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Mine did the same thing. I turned off the player and then opened it, removed the disc, turned it off. Then, turned it back on and held down the "stop" button for several seconds. "No disc" showed up on the display. I was then able to open the player and put my disc in and it worked fine. I also read somewhere else that if "stop" doesn't work to try the FF button.
answered 2 years, 7 months ago
deem24
0points
0out of 0found this answer helpful.
Question

need tv remote control number for visio tv

asked 3 years, 7 months ago
don253
orlando
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Not all manufactures will have codes that are represented in the owners manual. We offer the codes for a large array of television manufacturers, and while we are able to offer a wide selection, not all manufacturers or all products will be available.

In this case this particular manufacturer is not supported, as codes are not available in the manual.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Blue Ray BD P1590 stays on Load - Can I reset?

Onoly used it 6 times - Had to reinstall system 4 of the 6 times. This Player is not reliable and certainly not a Samsung quality Player
asked 3 years, 7 months ago
Broman
Alabama
on BD-P1590
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Mine does the same thing. I have to pull the power cord for 30-60 secs. That usually fixes it.
answered 2 years, 8 months ago
BJonesie
-2points
0out of 2found this answer helpful.
Question

How do I hook my dvd player up to wireless- I've been trying for hours. I got a router and everything, is there a specific one I need to use?

asked 3 years, 6 months ago
Anonymous
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
If it is wireless and does not need a ethernet cable just follow the setup instructions. Go to auto and when it is searching for the router you must push the button on your router so it locates the ip address and settings.
answered 3 years, 6 months ago
polecat
Inverness, Fl
0points
0out of 0found this answer helpful.
Question

How do I connect the wireless lan adapter

asked 3 years, 6 months ago
monoy
on BD-P1590
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
This product has a wireless LAN adapter built-in. There is no need to connect a LAN adapter.
answered 3 years, 6 months ago
TCHarp
Texas
0points
0out of 0found this answer helpful.
Question

Why can't you provide other APPs for this Blue Ray via software upgrades??

asked 3 years, 5 months ago
jcw062641
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Internet@TV Apps were released and made available for 2010 products. That interface allowed new Apps to be loaded, but that interface is not available for 2009 models.

HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I add the Amazon.com movie download service to my Blu-Ray player

My Blu-Ray player BD-P1590 came with Netflix, Blockbuster, Pandora and YouTube service enabled. I would like to use Amazon.com for downloading movies instead of Blockbuster.
asked 3 years, 5 months ago
Anonymous
USA
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
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answer 1
The Amazon Video On Demand service will not likely be added onto the lineup of available streaming services for the BD-P1590.

HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
-1point
1out of 3found this answer helpful.
Question

have lost manual and need "code" to set up netflix

We are using a wireless connection
asked 3 years, 9 months ago
Annita
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The new code will be generated once the old code was de-activated on the Netflix website and the Netflix App is launched on the Blu-ray player.

You might try the following instructions on the Samsung support page for Netflix activation and deactivation here:

http://support-us.samsung.com/cyber...

If that still doesn't help, you may need to contact the Samsung support center at 800-SAMSUNG.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

I just downloaded via USB the new firmware and the Blu Ray turns on but doesnot read anything nor appear on the menu. What can I do?

asked 3 years, 5 months ago
Anonymous
Puerto Rico
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
If you haven't done so already, you may want to remove the USB drive.

If you still aren't able to access the menu, with this tray empty and the unit powered on, press and hold the STOP button for 15 seconds. This should essentially reset the unit back to factory settings, while retaining the updated firmware.

If you need further assistance, you may want to reach out to the Samsung customer service center. They can be reached at 800-SAMSUNG.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how can I reset a firmware upgrade that is stuck at the menu language screen?

firmware update was downloaded and now the player is stuck on the menu language selection screen and it won't recognize the remote control, and it won't move past that screen. what can i do to reset the player to its previous settings?
asked 3 years, 5 months ago
glfuller
maryland
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To reset a Blu-ray player back to the last updated firmware, try the following:

With the disc tray empty and the the power down, press and hold the STOP button for 15 seconds. Once the unit has restarted, power back down and then restarted as normal. You should be able to see the menu screen.

If you still aren't able to successfully load the menu screen, you might want to contact the Samsung customer service center at 800-SAMSUNG for further troubleshooting or repair options.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Problem with the bd-p1590

After the firmware update It stuck in load in the screen and the tv can't reconize the blue ray I need help because stop working and I can't do anything
asked 3 years, 5 months ago
Alcalabb
San luIs az
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear that you're having a problem with your Blu-ray player after the update.

With the disc tray empty, and the unit powered on, press and hold the STOP button for 15 seconds to see if the unit can reset. It should load the last successfully loaded firmware update and allow you to access the menu and play discs.

If you still aren't able to play discs, I might recommend contacting the Samsung customer service center at 800-SAMSUNG to speak with one of our customer service representatives for further troubleshooting or repair options.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Can I get Hulu Plus on my blu-ray player?

asked 3 years, 8 months ago
kblank8319
on BD-P1590
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Not yet. Samsung is including its newer "Internet@Home" software on new-model players which supports an "app" structure where you can add new applications to the player (like iPhone apps). These apps include Hulu Plus. I contacted Samsung about support, and they responded that they plan to include this feature in a planned firmware update, but did not provide an expected release date.
answered 3 years, 8 months ago
gsearle
New Hampshire
+1point
1out of 1found this answer helpful.
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