Looking for Answers about samsung BD-EM59C?

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We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

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The Samsung Online Support Team

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

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The Samsung Online Support Team

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We recommend you work through the disc playback guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406628&modelname=BD-EM59C

If you are unable to resolve the issue, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

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The Samsung Online Support Team

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide a photo the error message. Thank you for being a Samsung customer!

The Samsung Online Support Team

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The points are used to earn badges, much like how FourSquare and other social networking services work. You have the chance to win the monthly prize, but like any drawing, names are chosen at random.

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To SamsungTech73,
Thank you for the link to the digital audio output setup. I read that there is a section that says
"Outputs only main feature audio stream so that your AV receiver can decode the audio bitstream. You will not hear BONUSVIEW audio and
Navigation Sound Effects."

That seems to explains why I did not hear audio that I expected. I was watching bonus material and when some PIP bonus footage is shown on the corner of the screen, the audio didn't come out from the coaxial, yet the correct bonus audio came out to the TV via the HDMI connection.

I couldn't figure out how to read this table on page 51 of the manual. On the left column I found a box that says audio bitstream on BluRay Disc and a box that says definition of BluRay Disc. But there is no explanation on what these mean. Can you provide an example on how to read these columns and rows?

I assume the left column lists all possible audio contents on the BluRay disc and the row on the top lists all possible audio setup I can pick from my AV receiver and depending on what type of decoding I pick, I may get different audio quality that are show in the interacting boxes listed below. Apparently, the coaxial output is always inferior to the HDMI audio and in the case of unprocessed bitstream, some audio track is missing all together. Can you confirm if that a correct interpretation of this table?

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6745&prd_ia_cd=N0000071&map_seq=89927

We also recommend you review Step #3 in the following article to expand your storage using a blank USB flash drive.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948&modelname=BD-EM59C

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The Samsung Online Support Team

Thank you for contacting Samsung. Unfortunately, at this time, only TVs are compatible with this app. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know if this sound occurs on anything other sources and when this issue started. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you perform a hard reset of your player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410259&modelname=BD-EM59C

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info. Please also indicate whether the video issue occurs with one particular Blu-ray or DVD, with all discs or with a particular app.

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The Samsung Online Support Team

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We recommend you review the upgrade guide listed under Manuals & Downloads > Firmware via the following link:

http://www.samsung.com/us/support/owners/product/BD-EM59C?tabContent=content2

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The Samsung Online Support Team

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The web browser on Samsung Blu-rays players is not meant to stream video. We recommend you review the following for more info on the reasons why.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=417207&modelname=BD-EM59C

Thank you for being a Samsung customer!

The Samsung Online Support Team

you'll have to unplug the unit from power for 30 seconds, and then plug it back in.

Thank you for contacting Samsung. You can connect up most HID-complaint keyboards up through the USB port on the Blu-ray player. Thank you for being a Samsung customer!

The Samsung Online Support Team

Wireless keyboard and a mouse will work with this player. We recommend researching other 3rd party manufacturers for options.

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The Samsung Online Support Team

Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, this particular product is not compatible with a wireless mouse or keyboard. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you perform a hard reset of your player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410259&modelname=BD-EM59C

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

No, the Samsung wireless keyboard is only compatible with certain mid-to-high-tier models in the 2012 TV model line that include the necessary Bluetooth receiver for the keyboard to work. We recommend you connect a HID-compliant wired or wireless keyboard with USB dongle.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what model of smart phone you're using. Thank you for being a Samsung customer!

The Samsung Online Support Team