Search Samsung

Looking for Answers about samsung BD-EM59C?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:16 A:25)
Dryers(Q:44 A:55)
Electric Ranges(Q:85 A:112)
French Door(Q:3 A:4)
Gas Ranges(Q:98 A:126)
Induction(Q:6 A:9)
LED Lighting(Q:2 A:3)
OTR(Q:117 A:171)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:74)
UHD TV(Q:64 A:56)
Verizon Wireless(Q:109 A:125)
Washers(Q:25 A:37)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category
See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-EM59C

Customer Questions & Answers:
89 Questions
 | 
94 Answers

Questions & Answers for samsung BD-EM59C

Question

Can't download amazon instant video

I am trying to download amazon instant video, but it does not show up on the smarthub. Does it not work on this unit? If not, what BluRay players will it work on?
asked 6 months ago
1tspmgmd
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

A list of devices that are compatible with the Amazon Instant Video app can be reviewed via the following link:

http://www.samsung.com/us/appstore/app/G00009411006-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why doesn't youtube retain login information?

I have no parental controls setup whatsoever but when using youtube I always have to sign in each time. This means entering in the device code on my computer every single time to be able to log in. Just doesn't make sense.
asked 8 months ago
RaNdY7337
IL, USA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405042&modelname=BD-EM59C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When will this model support an Amazon Prime Instant Video App?

It frankly seems ludacrais that a device with this many options for apps is missing an Amazon Instant Video app. Your current TVs support this app ... why not just port the app over to this BD player?
asked 9 months ago
ButtonGear
Northern Utah
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Apps are made available for certain Samsung devices based on the decision of an app's developing company and the Samsung product engineering team. If you would like to view a list of what apps are available for your model, open the link below and click "Show Apps for a Specific Device", select your product type and then model number and a list of the apps currently available for your device will be shown:

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how to watch amazon prime instant video

asked 10 months ago
plucky42j
on BD-EM59C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I bought this unit specifically so I could watch Amazon Prime. I wrongly assumed that because Amazon Prime is on my Samsung SmartTV, it would, of course, be made available on this Samsung Blu-Ray/DVD player BUT IT IS NOT!

C'mon, Samsung, let's get Amazon Prime added ... far more people watch that service than the oddball collection of movie&TV apps you currently offer on this device.
answered 6 months ago
Miffed61
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

A list of devices that are compatible with the app can be reviewed via the following link:

http://www.samsung.com/us/appstore/app/G00009411006-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

remote control codes for a ProScan TV

How do you and what is the control codes for a ProScan TV,
Model No. 40LC45S57?
asked 1 year ago
PVana
California
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The remote with this Blu-ray player does not have any universal remote capabilities. It can provide basic operation of a Samsung TV.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

windows 7 64 bit, samsung the allshare shared server has shut down

It used to stream videos from my PC to the Sam BR, but now the Allshare keeps giving me an error pop up saying shared server has shut down I've tried reinstalling and using Sam Link, but nothing is working.

My network was fine. Everything was good until the update on 7/27/2013. I tried disabling my firewall (norton) and it seemed to help a little. The pop up stopped but connection wizard just keeps searching without finding the home server.

What the heck was in that update? How can I unistall just the update?
asked 1 year, 2 months ago
Aqua009
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you uninstall Samsung Link and install AllShare if you are sharing data from a PC to your Blu-ray player. AllShare can be downloaded from the following link:

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=3849633&CDCttType=SW&ModelType=C&ModelName=BD-EM59C/ZA&VPath=SW/201204/20120402175742616/AllShare_2.1.0.12031_10.exe

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

NETFLIX Buffering

Programs such as Breaking Bad and Fringe seem to stop and buffer quite a bit. Is there a way to change the program from super HD to a lower resolution. I have tried both hard wired and wireless internet connection with no change. My internet service is at 10mbps.
asked 1 year, 3 months ago
dmuel
Citrus Heights, CA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/howtoguide/N0000071/8258/55664/BD-EM59C/ZA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why wasn't my registration completed?

On 7/11/13, I completed my serial # the information, etc. and submitted it on line. However, this information is not shown in my account/record.

The Product is listed in my account.

Telephone support was of no help.

Alfred
asked 1 year, 3 months ago
AJAY22
Elk Grove, CA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Where is the "Menu" button on the BD-EM59C/ZA?

I'm trying to figure out why "Band of Brothers" will not play on my Samsung DVD player. It plays on my computer and a portable DVD player, but freezes right at the beginning of the disk. I'm trying to check to see if the parental controls are on...and I need to access the menu. The online instructions tell me to "press the menu button." There is no menu button on the player. Just close/open, play/pause, off/on. Thanks for help...
asked 1 year, 3 months ago
snavely
USA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You must press the Home button on the remote in order. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

My DVD Player wont play MKV files from my WD DLNA Server

Please help
asked 1 year, 4 months ago
Gurupru
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

HOW DO I GET THE ON/OFF AND VOLUME ON THE REMOTE TO CONTROL MY TV?

asked 1 year, 5 months ago
VERN101
Lowell, MI 49331, USA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The remote control with your Blu-ray player will allow you to control the power and volume settings on a Samsung TV only. If you own a Samsung TV and are unable to get it working, we recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

No audio with HDMI connection

I have my BD-EM59C connected to my TV which is then feeding audio to my soundbar via digital optical. In this configuration, there is no audio. I have two other appliances (DirecTV box and HDVideo Camera) in this same configuration and the audio works fine. I have swapped HDMI cables and HDMI TV ports, the problem always follows the BD-EM59C. I have tried multiple variations for the EM59 audio output settings, nothing works. Could the BD-EM59C be defective and I should request warranty support?
asked 1 year, 5 months ago
SteveH123
Arizona, USA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

make smart screen smaller

it is to large for my tv. and screen keeps freezing
asked 1 year, 6 months ago
justina
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I just purchased the BD-EM59C, it will not play discs at all, and it will not update the firmware from a usb drive.

asked 1 year, 7 months ago
dcstocek
on BD-EM59C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you work through the disc playback guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406628&modelname=BD-EM59C

If you are unable to resolve the issue, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

how to remove cinavia message code 3 on my bluray

asked 1 year, 7 months ago
cool57
California, USA
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide a photo the error message. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

points?

What can I use my points for?
asked 1 year, 7 months ago
lilybug
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The points are used to earn badges, much like how FourSquare and other social networking services work. You have the chance to win the monthly prize, but like any drawing, names are chosen at random.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Coaxial Digital audio out does not match HDMI's audio

I have set up my BD player with the HDMI cable connected to the TV and the Coaxial audio out connected to my HiFi AV receiver. I have a choice to listen through the TV speakers or via my HiFi system. In most cases, the audio playback are the same. However, on some BluRay discs that have special features with commentary tracks, then the audio from HDMI and coaxial are different. I believe it is a firmware bug that sends the wrong sound track to the coaxial digital audio output socket.

Please make a firmware available soon.
asked 1 year, 7 months ago
cplai
California, USA
on BD-EM59C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To SamsungTech73,
Thank you for the link to the digital audio output setup. I read that there is a section that says
"Outputs only main feature audio stream so that your AV receiver can decode the audio bitstream. You will not hear BONUSVIEW audio and
Navigation Sound Effects."

That seems to explains why I did not hear audio that I expected. I was watching bonus material and when some PIP bonus footage is shown on the corner of the screen, the audio didn't come out from the coaxial, yet the correct bonus audio came out to the TV via the HDMI connection.

I couldn't figure out how to read this table on page 51 of the manual. On the left column I found a box that says audio bitstream on BluRay Disc and a box that says definition of BluRay Disc. But there is no explanation on what these mean. Can you provide an example on how to read these columns and rows?

I assume the left column lists all possible audio contents on the BluRay disc and the row on the top lists all possible audio setup I can pick from my AV receiver and depending on what type of decoding I pick, I may get different audio quality that are show in the interacting boxes listed below. Apparently, the coaxial output is always inferior to the HDMI audio and in the case of unprocessed bitstream, some audio track is missing all together. Can you confirm if that a correct interpretation of this table?
answered 1 year, 7 months ago
cplai
California, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We have conferred with our resident home theater specialist and she indicates that this all depends on how your audio settings are set. She recommends you refer to the Digital Output Selection chart on page 51 of the following user manual.

http://downloadcenter.samsung.com/content/UM/201205/20120514175420283/02229D-BD-EM59,59C-ZA-ENG-BM-0514.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Should everything work the same whether the dvd player is connected wifi or wired?

I installed the Samsung smart view app on my iphone 5 and it did not see the dvd player( player was connected with a wired connection and visible by my allshare pc).
Switched to the wifi connection and the app worked.

Also everything the dvd player could see when wired is now gone.
Which includes my allshare PC.

I NEED the wired connection for access,speed and security!

Wired and wireless connections come from the same router (verizon FIOS model).

I'm in the market for a new TV so this app needs to work with wired or Samsung TVs get crossed of the list.

Thanks,
Scott
asked 1 year, 8 months ago
laces0466
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How increase my memory for more storage?

asked 1 year, 8 months ago
laces0466
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6745&prd_ia_cd=N0000071&map_seq=89927

We also recommend you review Step #3 in the following article to expand your storage using a blank USB flash drive.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948&modelname=BD-EM59C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is there an app for Amazon?

I have a Prime account with Amazon and I thought I saw an app online to enable streaming movies?

If not, I need to log in to my account thru the browser on the blu ray/TV, correct.
asked 1 year, 8 months ago
Beepyguy
San Francisco
on BD-EM59C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, at this time, only TVs are compatible with this app. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
1 2 3 4 5 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.