Looking for Answers about samsung BD-EM59C?

Yesterday they were having upgrades to their systems (Samsung) and it probably couldn't reach their servers and hung up, wait and try it again today . If this doesn't help , I would contact Tech support and see if they can help you.

you'll have to unplug the unit from power for 30 seconds, and then plug it back in.

To SamsungTech73,
Thank you for the link to the digital audio output setup. I read that there is a section that says
"Outputs only main feature audio stream so that your AV receiver can decode the audio bitstream. You will not hear BONUSVIEW audio and
Navigation Sound Effects."

That seems to explains why I did not hear audio that I expected. I was watching bonus material and when some PIP bonus footage is shown on the corner of the screen, the audio didn't come out from the coaxial, yet the correct bonus audio came out to the TV via the HDMI connection.

I couldn't figure out how to read this table on page 51 of the manual. On the left column I found a box that says audio bitstream on BluRay Disc and a box that says definition of BluRay Disc. But there is no explanation on what these mean. Can you provide an example on how to read these columns and rows?

I assume the left column lists all possible audio contents on the BluRay disc and the row on the top lists all possible audio setup I can pick from my AV receiver and depending on what type of decoding I pick, I may get different audio quality that are show in the interacting boxes listed below. Apparently, the coaxial output is always inferior to the HDMI audio and in the case of unprocessed bitstream, some audio track is missing all together. Can you confirm if that a correct interpretation of this table?

If the option does not come up, try to uninstall netflix and re install.

For further clarification, we know of no way to use more than one Pandora account at a time. We were merely pointing out that you could use more than one, though it would require entering the credentials for each account every time you wished to use one of them.

The Samsung Online Support Team

I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--Mr.Samsung

Could you clarify what your problem is precisely? You can find instructions for setup here at Pandora: http://help.pandora.com/customer/portal/articles/88497-samsung---setup

Thank you for your question. You can find the firmware for device at this link: http://www.samsung.com/us/support/owners/product/BD-EM59C#firmware

Download the firmware and the instructions for the firmware there.

Thank you for contacting Samsung. As there is no way to go back to previous versions of firmware, you may want to consider resetting Smart Hub. Here's an article that will guide you through those steps: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40237

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031691&fm_seq=31859

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you try power cycling your network.

1. Unplug the BD Player and press and hold the POWER button on the player for 20 seconds.
2. Disconnect the power from both the router and the modem and let all devices sit unplugged for 2 minutes.
3. Reconnect the power to the modem and turn it on. Allow the modem to boot up completely and wait for all lights to illuminate.
4. Reconnect the power to the router and turn it on. Allow the router to boot up completely and wait for all lights to illuminate.
5. Plug the BD Player back in and turn the power on.
6. Let sit for 1-2 minutes before connecting to the network.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406139&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Unfortunately, this isn't possible. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what error code or behavior you're receiving. It would be preferable to have a picture or a video of this behavior. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

At this time, there is not a Mac-compatible version of AllShare.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Thank you for this information. We'll be releasing a solution to this soon. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. You can connect up most HID-complaint keyboards up through the USB port on the Blu-ray player. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide a photo the error message. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

Unfortunately this device is not on the list of devices that support Netflix. We recommend you continue to occasionally check the following link to see if your model is added to the list of compatible products.

http://www.samsung.com/us/appstore/guide/appsGuidesPop.do?appId=000000021491

If you have any additional questions regarding your device, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-EM59C

Thanks for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We're sorry to hear you're encountering these issues with your player. Are you using a home theater system with it or is it directly connected to your TV? The reason we ask is that sometimes audio can sound slow and choppy depending on how the sound is set up. Does the sound issue occur with just one DVD or all DVDs?

We recommend you apply a firmware update that was just released on 5/22/2012. The easiest way to do this via the Online method. From the player's home screen, select SETTINGS > SUPPORT > SOFTWARE UPGRADE > BY ONLINE. Make sure there are no discs in the player at the time of the upgrade and that the drive tray is closed. If you need additional guidance on how to upgrade firmware via this method or the other available methods, please refer to pages 28-29 in your product manual or via the file below.

http://downloadcenter.samsung.com/content/UM/201205/20120514175420283/02229D-BD-EM59,59C-ZA-ENG-BM-0514.pdf

Regarding your Netflix question, is there a specific error message it's giving you. We recommend you power off the player and unplug it for 1 minute or more. Once you plug it back in, power it back on and set the appropriate timezone. Try launching the Netflix app again to see if the issue persists. If not, enjoy using the service. If the issue does continue, we suggest you do a Smart Hub reset.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40237

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-EM59C

Thank you for being a Samsung customer!

The Samsung Online Support Team