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Customer Questions & Answers for
samsung BD-EM59C

Customer Questions & Answers:
89 Questions
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94 Answers

Questions & Answers for samsung BD-EM59C

Question

WHAT OPERATING SYSTEM DOES MY BD-EM59C USE? I AM TRYING TO DOWNLOAD ADOBE FLASH

asked 1 year, 11 months ago
NavInSC
on BD-EM59C
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The operating system on the Blu-ray player is designed by Samsung. The Smart Hub interface includes a version of Adobe Flash 10.1 that works with the included web browser, but an actual version of Flash from Adobe's website cannot be installed, so some online content may not be accessible.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

My player is frozen and will not play discs. When I load a disk into the unit the front display just stays on load with nothing showing on the TV.

Is there a manual reset for this unit? I tried holding down the play/stop button for 10+ seconds and nothing happens. Everything just seem locked up. I have played 2 3D discs in the unti and it worked fine but now non of them with load and play.
asked 1 year, 6 months ago
photomanalaska
Alaska, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
you'll have to unplug the unit from power for 30 seconds, and then plug it back in.
answered 1 year, 6 months ago
GoFasterVideo
Portland, OR
+1point
1out of 1found this answer helpful.
answer 2
Try to restore the factory default settings. Go to Settings>Support>Reset
answered 1 year, 6 months ago
TLSG
Texas
-2points
0out of 2found this answer helpful.
Question

how do i type in my Netflix sign on

asked 2 years, 2 months ago
SLOJohnny
Central California
on BD-EM59C
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
If the option does not come up, try to uninstall netflix and re install.
answered 1 year, 11 months ago
ninja28
us
-2points
0out of 2found this answer helpful.
answer 2
When you press the Netflix button on your remote, or click on the Netflix app in the Smart Hub window, the Netflix screen will come up. It will ask you if you are a member. Once you select that, press the select button (the one that's in the middle of the directional buttons) and you can use the on screen keyboard to enter your information.
answered 2 years, 1 month ago
Thundacracka
-1point
0out of 1found this answer helpful.
Question

More than 1 Pandora Accounts?

Can I use more than one Pandora account at a time and change accounts from an easy menu?
asked 1 year, 11 months ago
Doyle114
CA
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
For further clarification, we know of no way to use more than one Pandora account at a time. We were merely pointing out that you could use more than one, though it would require entering the credentials for each account every time you wished to use one of them.

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We don't know of any reason why you couldn't use more than one Pandora account, but we are unaware of a easy menu to switch between the two.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how to watch amazon prime instant video

asked 7 months ago
plucky42j
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I bought this unit specifically so I could watch Amazon Prime. I wrongly assumed that because Amazon Prime is on my Samsung SmartTV, it would, of course, be made available on this Samsung Blu-Ray/DVD player BUT IT IS NOT!

C'mon, Samsung, let's get Amazon Prime added ... far more people watch that service than the oddball collection of movie&TV apps you currently offer on this device.
answered 3 months, 2 weeks ago
Miffed61
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

A list of devices that are compatible with the app can be reviewed via the following link:

http://www.samsung.com/us/appstore/app/G00009411006-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Coaxial Digital audio out does not match HDMI's audio

I have set up my BD player with the HDMI cable connected to the TV and the Coaxial audio out connected to my HiFi AV receiver. I have a choice to listen through the TV speakers or via my HiFi system. In most cases, the audio playback are the same. However, on some BluRay discs that have special features with commentary tracks, then the audio from HDMI and coaxial are different. I believe it is a firmware bug that sends the wrong sound track to the coaxial digital audio output socket.

Please make a firmware available soon.
asked 1 year, 4 months ago
cplai
California, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
To SamsungTech73,
Thank you for the link to the digital audio output setup. I read that there is a section that says
"Outputs only main feature audio stream so that your AV receiver can decode the audio bitstream. You will not hear BONUSVIEW audio and
Navigation Sound Effects."

That seems to explains why I did not hear audio that I expected. I was watching bonus material and when some PIP bonus footage is shown on the corner of the screen, the audio didn't come out from the coaxial, yet the correct bonus audio came out to the TV via the HDMI connection.

I couldn't figure out how to read this table on page 51 of the manual. On the left column I found a box that says audio bitstream on BluRay Disc and a box that says definition of BluRay Disc. But there is no explanation on what these mean. Can you provide an example on how to read these columns and rows?

I assume the left column lists all possible audio contents on the BluRay disc and the row on the top lists all possible audio setup I can pick from my AV receiver and depending on what type of decoding I pick, I may get different audio quality that are show in the interacting boxes listed below. Apparently, the coaxial output is always inferior to the HDMI audio and in the case of unprocessed bitstream, some audio track is missing all together. Can you confirm if that a correct interpretation of this table?
answered 1 year, 4 months ago
cplai
California, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We have conferred with our resident home theater specialist and she indicates that this all depends on how your audio settings are set. She recommends you refer to the Digital Output Selection chart on page 51 of the following user manual.

http://downloadcenter.samsung.com/content/UM/201205/20120514175420283/02229D-BD-EM59,59C-ZA-ENG-BM-0514.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Wasn't prompted for Netflix activation code for BD-EM59C/ZA BluRay player.

We can't stream our Netflix movies because Netflix asks for an activation code we were supposed to be given during the set up of the BluRay player, but the window never appeared. This feature was one of the primary reasons we purchased this version of Samsung's many BluRay players. Netflix will not allow us to stream until we provide this code. Can you please help us? We also own a Samsung HD television, and love your products; this is the only "malfunction" we've encountered. Thank you!
asked 2 years, 2 months ago
macannie
Venice, FL, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--Mr.Samsung
answered 2 years, 2 months ago
MisterSamsung
SamsungHQ
-4points
0out of 4found this answer helpful.
Question

WHEN WILL BLOCKBUSTER ONDEMAND BE AVALIBEL

MY blu-ray can't use blockbuster on demand why not
asked 2 years, 3 months ago
mikewf
3804 Rollins Way, Antelope, CA 95843, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Apps are added as the content owners make software available for the Samsung Apps platform.

When new Apps are added, they are included in the list of Apps on the Samsung site, which can be found by searching your model here:

http://www.samsung.com/us/appstore/...

If the App you're looking for isn't there, it may not be available, or may be currently under development.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

lost pandora code

asked 2 years, 2 months ago
gnitraf
16648
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Could you clarify what your problem is precisely? You can find instructions for setup here at Pandora: http://help.pandora.com/customer/portal/articles/88497-samsung---setup
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do I connect an external keyboard or mouse

it is impossible to use the web application with Remote control. The cursor is so slow that makes the app unusable.

I couldn't find so far instructions of how to connect any kind of keyboard...

does anyone found this information already?

tks,

renato
asked 2 years ago
fromfremont
Fremont, CA, USA
on BD-EM59C
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Samsung currently only produces a wireless keyboard that is compatible with certain higher-end Smart TVs in the 2012 model line.

Your Blu-ray player has the ability to recognize HID (human interface device) components such a keyboard or mouse. While we cannot directly recommend a specific keyboard and mouse for use, we recommend you purchase a wireless keyboard with a built-in trackpad and plug the wireless dongle that comes with it into the USB port on the player.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
2out of 4found this answer helpful.
Question

How do i update from a USB?

I want to update from a usb direct from the website..how do i do this?
asked 2 years ago
Belardo
New Haven, CT, USA
on BD-EM59C
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. You can find the firmware for device at this link: http://www.samsung.com/us/support/owners/product/BD-EM59C#firmware

Download the firmware and the instructions for the firmware there.
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Where can I get a previous version on the firmware for BD-EM59C player?

When first setting up the unit my browser does not seem to load. Seems to be stuck with the spinning icon (which eventually just stops) and does not continue to actually open the browser. The seem to occrur after I updated firmware.
asked 2 years ago
NoSoHappySurfer
Fort Worth
on BD-EM59C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. As there is no way to go back to previous versions of firmware, you may want to consider resetting Smart Hub. Here's an article that will guide you through those steps: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40237

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

I tried using the iPazzPort bluetooth keyboard, but it fails to work

I bought the iPazzPort keyboard/trackpad combo, with the HID interface, but when I plugin the bluetooth dongle into the USB port, it fails to pair or allow the keyboard/trackpad to work with this device.

What steps do I need to take to make the pairing happen?
asked 1 year, 11 months ago
TheGreenGhostOfCyberSpace
Portland, TX, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, there is no troubleshooting related to this. Either the keyboard will work, or it won't. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Loading the Samsung APP page

At the HUB and clicking on "Samsung APPS" the page doesn't load. I am 'signed in' what else should I do?
asked 1 year, 11 months ago
TedF74
Kansas City, MO, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We're sorry that you're experiencing this issue; please try resetting Smart Hub: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40237

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

the Verizon APP

I have a verizon fios account I need the VERIZON APP
asked 1 year, 10 months ago
evburgundy
Staten Island N.Y.
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's the list of compatible devices: http://www.samsung.com/us/appstore/app/G00002441697-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why can't my BD player play my Avatar Blu-ray disc. It says i may need a system update.

asked 1 year, 11 months ago
Mhuka
Rochester, MN, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031691&fm_seq=31859

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

why is it that you have different App with Smart Hub, on one Device and not on the other that have Smart Hub too.

asked 1 year, 10 months ago
evburgundy
Staten Island N.Y.
on BD-EM59C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and explain your situation a bit more thoroughly. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

error_exe_001

I have a viable connection to the internet either wired or wireless, all other functions work, streaming, applications, youtube, etc. but the WEB Browser continually give the error "unable to connect to the server. please try later. error_exe_001." I have the latest firmware installed1013.0,

Do not give the "reset" answer as you have had me do that before and it takes hours to re-enter all my accounts and passwords. Surely there is an easier solution.
asked 1 year, 10 months ago
gmcnaples
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you try power cycling your network.

1. Unplug the BD Player and press and hold the POWER button on the player for 20 seconds.
2. Disconnect the power from both the router and the modem and let all devices sit unplugged for 2 minutes.
3. Reconnect the power to the modem and turn it on. Allow the modem to boot up completely and wait for all lights to illuminate.
4. Reconnect the power to the router and turn it on. Allow the router to boot up completely and wait for all lights to illuminate.
5. Plug the BD Player back in and turn the power on.
6. Let sit for 1-2 minutes before connecting to the network.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I get the Smart Remote that came with my Samsung Smart TV (UN60ES7500) to work with the Samsung Blu-ray Disc Player?

I recently purchased a Samsung Smart TV Model # UN60ES7500. The TV came with 2 remotes, one being a "Smart" remote.
More recently I purchased a Samsung Blu-ray Disc Player Model # BD-EM59C. When I go to the Smart Hub on the Blu-ray player and go to use the web function it's almost impossible to move the curser. The Smart Remote that came with the TV absolutely does not work at all.
How do I get the TV Smart Remote to work with the Blu-ray player when on the web?
Thanks.
Mark
asked 1 year, 10 months ago
Stolzy
St. Louis, Missouri
on BD-EM59C
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406139&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I disable the Screen Saver ?

When in the Samsung browser, the screen saver turns on after 5 minutes of me not touching the keyboard. I would like the screen saver to be disabled so that I do not have to touch my keyboard every 5 minutes just to watch a streaming video from the internet.
asked 1 year, 9 months ago
RJRReid
Perdido Key, Florida 32507, USA
on BD-EM59C
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, this isn't possible. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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