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Customer Questions & Answers for
samsung BD-EM59C

Customer Questions & Answers:
89 Questions
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94 Answers

Questions & Answers for samsung BD-EM59C

Question

WHAT OPERATING SYSTEM DOES MY BD-EM59C USE? I AM TRYING TO DOWNLOAD ADOBE FLASH

asked 1 year, 8 months ago
NavInSC
on BD-EM59C
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

The operating system on the Blu-ray player is designed by Samsung. The Smart Hub interface includes a version of Adobe Flash 10.1 that works with the included web browser, but an actual version of Flash from Adobe's website cannot be installed, so some online content may not be accessible.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

how do i type in my Netflix sign on

asked 1 year, 10 months ago
SLOJohnny
Central California
on BD-EM59C
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
If the option does not come up, try to uninstall netflix and re install.
answered 1 year, 8 months ago
ninja28
us
-2points
0out of 2found this answer helpful.
answer 2
When you press the Netflix button on your remote, or click on the Netflix app in the Smart Hub window, the Netflix screen will come up. It will ask you if you are a member. Once you select that, press the select button (the one that's in the middle of the directional buttons) and you can use the on screen keyboard to enter your information.
answered 1 year, 10 months ago
Thundacracka
-1point
0out of 1found this answer helpful.
Question

More than 1 Pandora Accounts?

Can I use more than one Pandora account at a time and change accounts from an easy menu?
asked 1 year, 8 months ago
Doyle114
CA
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
For further clarification, we know of no way to use more than one Pandora account at a time. We were merely pointing out that you could use more than one, though it would require entering the credentials for each account every time you wished to use one of them.

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We don't know of any reason why you couldn't use more than one Pandora account, but we are unaware of a easy menu to switch between the two.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My player is frozen and will not play discs. When I load a disk into the unit the front display just stays on load with nothing showing on the TV.

Is there a manual reset for this unit? I tried holding down the play/stop button for 10+ seconds and nothing happens. Everything just seem locked up. I have played 2 3D discs in the unti and it worked fine but now non of them with load and play.
asked 1 year, 3 months ago
photomanalaska
Alaska, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
you'll have to unplug the unit from power for 30 seconds, and then plug it back in.
answered 1 year, 3 months ago
GoFasterVideo
Portland, OR
+1point
1out of 1found this answer helpful.
answer 2
Try to restore the factory default settings. Go to Settings>Support>Reset
answered 1 year, 3 months ago
TLSG
Texas
-2points
0out of 2found this answer helpful.
Question

Coaxial Digital audio out does not match HDMI's audio

I have set up my BD player with the HDMI cable connected to the TV and the Coaxial audio out connected to my HiFi AV receiver. I have a choice to listen through the TV speakers or via my HiFi system. In most cases, the audio playback are the same. However, on some BluRay discs that have special features with commentary tracks, then the audio from HDMI and coaxial are different. I believe it is a firmware bug that sends the wrong sound track to the coaxial digital audio output socket.

Please make a firmware available soon.
asked 1 year, 1 month ago
cplai
California, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
To SamsungTech73,
Thank you for the link to the digital audio output setup. I read that there is a section that says
"Outputs only main feature audio stream so that your AV receiver can decode the audio bitstream. You will not hear BONUSVIEW audio and
Navigation Sound Effects."

That seems to explains why I did not hear audio that I expected. I was watching bonus material and when some PIP bonus footage is shown on the corner of the screen, the audio didn't come out from the coaxial, yet the correct bonus audio came out to the TV via the HDMI connection.

I couldn't figure out how to read this table on page 51 of the manual. On the left column I found a box that says audio bitstream on BluRay Disc and a box that says definition of BluRay Disc. But there is no explanation on what these mean. Can you provide an example on how to read these columns and rows?

I assume the left column lists all possible audio contents on the BluRay disc and the row on the top lists all possible audio setup I can pick from my AV receiver and depending on what type of decoding I pick, I may get different audio quality that are show in the interacting boxes listed below. Apparently, the coaxial output is always inferior to the HDMI audio and in the case of unprocessed bitstream, some audio track is missing all together. Can you confirm if that a correct interpretation of this table?
answered 1 year, 1 month ago
cplai
California, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We have conferred with our resident home theater specialist and she indicates that this all depends on how your audio settings are set. She recommends you refer to the Digital Output Selection chart on page 51 of the following user manual.

http://downloadcenter.samsung.com/content/UM/201205/20120514175420283/02229D-BD-EM59,59C-ZA-ENG-BM-0514.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

how to watch amazon prime instant video

asked 4 months, 2 weeks ago
plucky42j
on BD-EM59C
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I bought this unit specifically so I could watch Amazon Prime. I wrongly assumed that because Amazon Prime is on my Samsung SmartTV, it would, of course, be made available on this Samsung Blu-Ray/DVD player BUT IT IS NOT!

C'mon, Samsung, let's get Amazon Prime added ... far more people watch that service than the oddball collection of movie&TV apps you currently offer on this device.
answered 1 week, 1 day ago
Miffed61
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

A list of devices that are compatible with the app can be reviewed via the following link:

http://www.samsung.com/us/appstore/app/G00009411006-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

WHEN WILL BLOCKBUSTER ONDEMAND BE AVALIBEL

MY blu-ray can't use blockbuster on demand why not
asked 1 year, 11 months ago
mikewf
3804 Rollins Way, Antelope, CA 95843, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Apps are added as the content owners make software available for the Samsung Apps platform.

When new Apps are added, they are included in the list of Apps on the Samsung site, which can be found by searching your model here:

http://www.samsung.com/us/appstore/...

If the App you're looking for isn't there, it may not be available, or may be currently under development.

Thanks for your support of Samsung products.

--HDTech
answered 1 year, 11 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I connect an external keyboard or mouse

it is impossible to use the web application with Remote control. The cursor is so slow that makes the app unusable.

I couldn't find so far instructions of how to connect any kind of keyboard...

does anyone found this information already?

tks,

renato
asked 1 year, 9 months ago
fromfremont
Fremont, CA, USA
on BD-EM59C
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Samsung currently only produces a wireless keyboard that is compatible with certain higher-end Smart TVs in the 2012 model line.

Your Blu-ray player has the ability to recognize HID (human interface device) components such a keyboard or mouse. While we cannot directly recommend a specific keyboard and mouse for use, we recommend you purchase a wireless keyboard with a built-in trackpad and plug the wireless dongle that comes with it into the USB port on the player.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
2out of 4found this answer helpful.
Question

I tried using the iPazzPort bluetooth keyboard, but it fails to work

I bought the iPazzPort keyboard/trackpad combo, with the HID interface, but when I plugin the bluetooth dongle into the USB port, it fails to pair or allow the keyboard/trackpad to work with this device.

What steps do I need to take to make the pairing happen?
asked 1 year, 8 months ago
TheGreenGhostOfCyberSpace
Portland, TX, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, there is no troubleshooting related to this. Either the keyboard will work, or it won't. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Loading the Samsung APP page

At the HUB and clicking on "Samsung APPS" the page doesn't load. I am 'signed in' what else should I do?
asked 1 year, 8 months ago
TedF74
Kansas City, MO, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We're sorry that you're experiencing this issue; please try resetting Smart Hub: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40237

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

the Verizon APP

I have a verizon fios account I need the VERIZON APP
asked 1 year, 7 months ago
evburgundy
Staten Island N.Y.
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's the list of compatible devices: http://www.samsung.com/us/appstore/app/G00002441697-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

HULU Plus will not connect

I have downloaded the HULU Plus app and when I try to run it it tries to connect but nothing happens.
asked 1 year, 4 months ago
Yankeeinasia
CT
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I watch the media hub movies I bought with my Samsung phone on my Samsung DVD player

asked 1 year, 4 months ago
PatD1
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Netflix
answered 1 year, 2 months ago
Deborg
0points
0out of 0found this answer helpful.
Question

Firmware update not seeing my usb thumb drive

I'm trying to do the USB firmware update. I have extracted the zip and put the folders on to a sandisk cruzer 16G key. Installed the key while the dvd was on, Settings/support/software update. Searching for update files...then says cannot find update files. I tried 2 different types of usb keys. Whats going on?
asked 1 year, 2 months ago
DGez
on BD-EM59C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the upgrade guide listed under Manuals & Downloads > Firmware via the following link:

http://www.samsung.com/us/support/owners/product/BD-EM59C?tabContent=content2

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

how do i type in my Netflix sign on BD-EM59C

asked 1 year, 10 months ago
claralou
Louisville, KY, USA
on BD-EM59C
-3points
0out of 3found this question helpful.
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1 answer
Answers
answer 1
IF I understand you correctly, you want to sign on to net flix account , first go to your "smart Appz" on you dvd player and download Net flix to player, then just press the "net flix" button on you remote and when the program loads it should ask you for you login information.
answered 1 year, 9 months ago
blazer1155
South Dakota
-3points
0out of 3found this answer helpful.
Question

Pandora

I hear a cracking noise when playing Pandora. Could you tell me how I can get that noise out.
asked 1 year, 2 months ago
MsLadyJJ126
Fairfield, OH, USA
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know if this sound occurs on anything other sources and when this issue started. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

make smart screen smaller

it is to large for my tv. and screen keeps freezing
asked 1 year ago
justina
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Web browser does not load...

On BD-EM59C I can't load the web browser. When I tried to start it, the app freezes up. I'm connected to internet using wi-fi and I can access other apps(netfix, etc...).

Thanks.
asked 1 year, 10 months ago
pishti7
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm very sorry for your inconvenience. Have you tried to reset Smart Hub? If not here's a guide on how to do that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40237

If that doesn't work, try a system reset. Note that will put everything back to factory settings: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6740&prd_ia_cd=N0000071&map_seq=44282

If the problem still persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

how do i connect Virtual Mirror

asked 1 year, 10 months ago
papa123
nj
on BD-EM59C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. Unfortunately, in order to have the Virtual Mirror in the Fitness application, you need to have a TV which has a built-in camera for that purpose. We apologize if this is any inconvenience for you.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

pause, ff, rew .avi/mp4 files?

Device is a doorstop without the functions described in the title.
Anyone want a BD-EM59C cheap?
asked 1 year, 9 months ago
goldsmi
on BD-EM59C
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Pause should work, at the very least, what are you using to stream to the BD player?

to FF/REW the movies you have need to have keyframes or some other info encoded in them (aka the metadata), very often depending on who encoded it, the movies don't have this information.

Sometimes if you just recode the movies using something like handbrake you can fix this. Not sure if that is an option. If you try it make sure to check the web-enabled box.

Are you able to fast forward on a computer using VLC?
answered 1 year, 3 months ago
GoFasterVideo
Portland, OR
0points
0out of 0found this answer helpful.
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