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Customer Questions & Answers for
samsung BD-EM57C

Customer Questions & Answers:
115 Questions
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124 Answers

Questions & Answers for samsung BD-EM57C

Question

Blu Ray player won't play blu ray discs

I have the BD-EM57C/ZA and it won't play any blu-ray discs. I have tried firmware updates, factory resets, and cleaning the discs. The player will play DVD's with no problem at all. When I first got it, it played 1 blu ray disc for 1 day, then nothing. Every time I put a BD movie in, it opens right back up and says it can't read the disc. I've also tried recent movies as well as old ones and it still won't read them. Kind of silly to have a blu ray player that will play anything but blu ray discs. Any ideas?
asked 3 months, 1 week ago
jamesg8605
Colorado, US
on BD-EM57C
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

We apologize for the delay in replying to your product concerns. If the player will not play any Blu-ray media, service is required.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

I am using a mac laptop. Is there a all share download for this operating system?

asked 6 months ago
kathy29
Michigan
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

There is not a version of AllShare that is Mac compatible. We recommend that you search online for "dlna + mac" for some possible alternatives.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my blu ray player make static sounds at times when I turn it back on?

It can be working fine one day, then the next day theres a picture but only static sounds. sometimes it won't show a picture
asked 8 months ago
Orchid
Texas
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you check to make sure the player is connected securely to your TV and that the cables are not kinked or there are no exposed wires.

If the issue persists, we recommend you hard reset the player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405041&modelname=BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

helep in internet set up

not picking up my WIFI in the home.
asked 8 months ago
Teddi
home
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408980&modelname=BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I use my AK59-00145A remote on other than Samsung TVs?

I Have 2 TVs that are Samsung and a TCL. Can I program it to work with a non-Samsung TV?
asked 10 months ago
Anonymous
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung. The remote for your Blu-ray player is not designed to be re-programmable. Consequently, your other TV will not be able to be controlled by it.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does the control not respond at times? Why does it freeze?

Sometimes when I am going to menu or other options on the blu ray player, the control fails to respond. Other times the picture freezes. Slow time reaction.
asked 10 months ago
Giss
SG
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a hard reset of the Blu-ray player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405041&modelname=BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

can i download amazon instant video

asked 10 months ago
amberlf314
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find a list devices that are compatible with this app here: http://www.samsung.com/us/appstore/app/G00009411006-compatible#Bluray Players

At the time of posting this, this model isn't listed as compatible with this app. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does Netflix keep asking me to login?

Everytime I open the netflix app it asks me to enter my login information. I haven't done anything to my netflix account. I have no problem on my older BD-C6500.
asked 1 year, 9 months ago
knockout
New York, NY, USA
on BD-EM57C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
You need to log on and chick the remember me box
answered 10 months ago
jmarmy
Tallmadge, Oh
0points
0out of 0found this answer helpful.
Question

Netflix

Why do I have so much trouble using Netflix! it is so inconvenient! It's not the internet because it is working fine and is in the room closest to the router and we have no problems with our Sony smart tv. A lot of the times I have to log in again. The show will start to load but than will just stop and be frozen for hours in the same spot. It is really annoying and I'm starting to hate this Blu-Ray player.
asked 1 year, 1 month ago
Toriveee
United States
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you reset your player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405041&modelname=BD-EM57C

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My DVDs stopped playing on my blue ray player. It says it can't read the discs. Do I just need to clean the player? How?

asked 1 year, 1 month ago
Rob19
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you work through the following disc playback guide to determine what the issue may be:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406628&modelname=BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Smart Hub

I'm connected to the internet and I sign up for a smart hub account even got the email verifying it. But it won't let me get to open smart hub to get any app's
asked 1 year, 1 month ago
Cruise9525
Cape Coral, FL, USA
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that a recent Smart Hub outage is now resolved. Please power cycle your Blu-ray player and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is Spotify available for this player?

I can't find Spotify listed among the apps in SmartHub, however, it appears Spotify is a Samsung app available on smart TV's. Is this app actually available for this player as well and if not, will it be? (Please? :)

Thank you!
asked 1 year, 1 month ago
aveiceae
Seattle, WA, USA
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on unreleased products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
Amanda07
0points
0out of 0found this answer helpful.
Question

IT CALLS FOR A LAN CONNECTION FROM THE DVD PLAYER TO THE TV. ON MY SHARPS TV I DO NOT HAVE A LAN CONNECTION, HOWEVER ON MY MEDIACOM DIGITAL BOX THERE

THERE IS A CONNECTION FOR A PHONE LAN CONNECTIONS. DO THAT MAKE A LAN CABLE CONNECTION WITH A LARGE AND SMALL (FOR PHONE) CONNECTION? OR LAM TO HDMI?
asked 1 year, 2 months ago
JER32
WATERLOO, IOWA
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I can't find the web browser app on my blu ray player. Where is it?

asked 1 year, 2 months ago
kenbtx
tx
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, this model doesn't have that feature. You'll want to purchase the BD-EM59C instead to get that feature. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Smart Hub Memory

Can you add more memory? If so please let me know. If not, that's just crazy! Why offer all these apps and not have the ability to use them? I currently have 3 apps in my default and it says I am using 92.31 out of 103.00.
asked 1 year, 10 months ago
Ladykaye
Arkansas, USA
on BD-EM57C
0points
1out of 2found this question helpful.
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1 answer
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answer 1
I just had a long on-line chat about this with 3 different agents. according to them, there is no way to add more memory. hundreds of apps and only 10 MBs of space for apps. ??? You can delete some of the ones that it came with and add other ones instead, but that's it! arrrgh.
answered 1 year, 2 months ago
acezilla
0points
0out of 0found this answer helpful.
Question

Netflix problems

Are they ever gonna fix the problems so many customers are having with the Netflix app? I have read so many complaints the same as mine as well as answers from the help chats. I have tried everything that Samsung support says to but I am still having problems. It takes what seems like forever to load the app then forever for the list and the movie. Sometimes (only a few) it works fine. But most it starts the movie then it stops and reloads or pops up that there is no connection. I have tried wifi and shutting all other items off, I have tried wired, I have tried restarting, everything! But I can go to my pc or wii and its just as smooth and fast as it can be. I think I may just take this player back and try a different one or just get my money and say forget it. Not worth the headache anymore, this is the 2nd one I have tried.
asked 1 year, 10 months ago
Ladykaye
Arkansas, USA
on BD-EM57C
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
I updated the firmware to the latest version and this unit works fine for me.
answered 1 year, 2 months ago
SteveT07
Laurel md
0points
0out of 0found this answer helpful.
Question

AllShare problem

I installed AllShare successfully on my pc (core i7 box, windows 7, running fine). All network connections (wilreless) are working fine. But my BD-EM57C will not access AllShare. It does access the internet, it does access Netflix and other things, but will not access AllShare. And from the pc, AllShare does not see it either. AllShare does see PC Manager from Samsung. Help.
asked 1 year, 2 months ago
Raptors
Los Gatos, CA, USA
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following troubleshooting guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407194&modelname=BD-EM57C

Additionally, we recommend you review this support article for an alternative to using PC Share Manager.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407204&modelname=BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Is there an HBO GO app for my blu ray player?

asked 1 year, 2 months ago
kc5150
Valparaiso,In.
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

At this time, the HBO Go app is not available for any of Samsung's Blu-ray players. Apps are made available for certain Samsung devices based on the decision of an app's developing company and the Samsung product engineering team. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. We recommend you connect with us via our social media channels for future product & software announcements.

http://www.samsung.com/us/appstore/app/G00001472450-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why netflix is unavailable in PR yet?

I bought this blue ray player because offered netflix a several apps I've been enjoying in my PC. But I saw that Netflix and Pandora are not available in the Samsung app. Would I solve this problem? I really like the blue ray, and I don't want to get it back because of this problem.
asked 1 year, 2 months ago
Anonymous
Ponce, Puerto Rico
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Netflix and Pandora, as they developed the apps and determine how and where they work.

https://contactus.netflix.com/help

http://www.pandora.com/contact

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why do I have access to Amazon Prime on my smart tv but not on my smart blu ray player?

Blu ray model bd-em57c. It is available on my samsung tv with smart hub. An app is an app right?
asked 1 year, 3 months ago
smarieb
Seattle, WA, USA
on BD-EM57C
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. The Amazon Instant Video app is developed by Amazon, so while we understand your frustration, we cannot comment on their development process or goals. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
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