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Customer Questions & Answers for
samsung BD-EM57C

Customer Questions & Answers:
115 Questions
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124 Answers

Questions & Answers for samsung BD-EM57C

Question

I cannot get cd audio to play on my Sony Bravia and may return player to vendor.

I believe I have tried all of the audio setting options available and I get exceptionsl picture but no audio. The audio specs on the Bravia via HDMI are "Two channel linear PCM 32,44.1,and 48 kHz, 16,20 and 24 bits, Dolby Digital. Do you have any solutions before I box it up?
asked 1 year, 9 months ago
Anonymous
sanalrowan@aol.com, (818) 993-8087
on BD-EM57C
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0 answers
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This question currently has no approved answers.
Question

NETFLIX APP IN PUERTO RICO

Hi I just buy the BD today I have been more than 3 hours trying to download netflix app and pandora app. None of the two apps are displayed in the samsung apps from the smart hub. I do a hard reset as mentioned in the link
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405041&modelname=BD-EM57C
but this not resolve the problem. I change my dns server to 8.8.8.8 and nothing. Tomorrow I would be returning the BD because I read that many people from Puerto Rico have the same problem. Netflix is available in Puerto Rico since june 2011
asked 1 year, 9 months ago
jmm814
Bayamon, Puerto Rico
on BD-EM57C
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Question

netflix app has to download and install everytime i turn the player on

everytime i turn the player on and push the nexflix button, or go into the hub and click on the icon, netflix has to download and install everytime and i know it is not normal. also menu navigation is extremely lagged. is there a firmware update in the works to fix these issues?
asked 2 years, 3 months ago
shiltzy00
on BD-EM57C
+2points
3out of 4found this question helpful.
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Question

NETFLIX SUBTITLES IS NOT SUPPORTED BY SAMSUNG BLU RAY BD-EM57C

It is important that we can get subtitles from Netflix which is not supported by your BLU RAY WiFi Player BD-EM57C
asked 2 years, 2 months ago
BetoSD
California
on BD-EM57C
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Question

Netflix wifi streaming

Has anyone been able to successfully stream Netfllix via wifi to the BD-EM57C? I can access my local pc and get to the internet via other apps, but Netflix always says it's not connected to the internet when connected via wifi. Will try it wired when I can make up a long enough network cable.

Thanks.
asked 2 years, 4 months ago
Pgmr
on BD-EM57C
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1 answer
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answer 1
bought the em57c recently. followed the startup procedure and entered the code that came up on screen into the netflix web site and had no trouble watching movies that i had problems with when using my d5700 player.
answered 2 years, 2 months ago
warrendawg
sparks, nv
-2points
0out of 2found this answer helpful.
Question

How to resume play after switching to TV

If switch to TV when DVD is partially played, then when go back to DVD it goes back to the beginning, not where I left off. It happens with all DVDs. Thanks
asked 2 years, 3 months ago
DVDresume
on BD-EM57C
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1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Try switching the Anynet+ option to OFF, and your Blu-Ray player will remain unaffected if you switch inputs.

Turning off or stopping the unit may require you to start from the beginning - this is a difference between Blu-Ray players and DVD players.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 3 months ago
MisterSamsung
SamsungHQ
0points
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Question

When will the MLB app work with this player?

asked 2 years, 3 months ago
jimanoon
on BD-EM57C
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1 answer
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answer 1
App owners often try to get their Apps on as many players as possible. As this happens, they update with us and provide the App to your player.

The list of current apps is available here:

http://www.samsung.com/us/appstore/...

... and is updated as new apps become available.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Netflix account not connecting. I've activated the player from Netflix account already. Need Help

asked 2 years, 2 months ago
ramir423
on BD-EM57C
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 2 months ago
MisterSamsung
SamsungHQ
-8points
0out of 8found this answer helpful.
Question

will I be able to download HBOGO to this bluray player?

asked 2 years, 2 months ago
fig358
pittsburgh
on BD-EM57C
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to our research, the HBO GO app is currently only compatible with Samsung HDTVs.

http://www.samsung.com/us/appstore/guide/appsGuidesPop.do?appId=G00001472450

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals & software downloads.

http://www.samsung.com/us/support/owners/product/BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How do you recover 'lost' memory (for apps)

Tried to use Smart Hub Apps, but failed to install them several times, perhaps due to poor network connection. Now network is working, but 107Mb of the total 108Mb of memory is used up and I only have two of the default apps loaded. Nothing else that I've tried will load, and the system tells me I don't have enough memory to load anything I try to load.

Found something in System Settings called "BData management" (or something like that), but it's grayed out and I can't use it.

I'm running firmware 1010 now - still no joy.

Hard reset didn't do anything. Memory still used up and DB still grayed out.
asked 2 years, 2 months ago
CJM3
home
on BD-EM57C
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1 answer
Answers
answer 1
The hard reset should have fixed your issue. However, since it didn't, let's try a direct Smart Hub reset. Here are the directions: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40231
answered 2 years, 2 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How do I find out what Video and Audio Codecs my player will handle?

Tried to play some old home movies that I've converted to PC files, and plugged into the system via a USB flashdrive, but got the message "Video Codec not supported". What Video Codecs are supported? Am I going to have the same problem with Audio Codecs?

I'm not sure what video codec my files are using, but I can probably figure out how to convert them to something else that will work using VirtualDub or something like that. I'd rather not go to that effort if my current codecs are going to be supported in a future software release. Any chance of finding out if that is a possibility, or are the Codecs part of the permanent software?
asked 2 years, 2 months ago
CJM3
home
on BD-EM57C
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1 answer
Answers
answer 1
I've attached the appropriate section from the manual in the image below.
Image(s)
User submitted image
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Smart Hub Memory

Can you add more memory? If so please let me know. If not, that's just crazy! Why offer all these apps and not have the ability to use them? I currently have 3 apps in my default and it says I am using 92.31 out of 103.00.
asked 2 years, 1 month ago
Ladykaye
Arkansas, USA
on BD-EM57C
0points
1out of 2found this question helpful.
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1 answer
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answer 1
I just had a long on-line chat about this with 3 different agents. according to them, there is no way to add more memory. hundreds of apps and only 10 MBs of space for apps. ??? You can delete some of the ones that it came with and add other ones instead, but that's it! arrrgh.
answered 1 year, 5 months ago
acezilla
0points
0out of 0found this answer helpful.
Question

how do you get the facebook logon keypad to toggle to symbols? i can't put my email address in!

asked 2 years, 1 month ago
november52
florida
on BD-EM57C
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1 answer
Answers
answer 1
Thank you for your question. Press the green 'B' button on your remote while you have the keyboard up.

If I have misunderstood your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I change the Netflix account on my blue ray player I want to put my netflix on but can not get a code

asked 2 years ago
hitt
TN
on BD-EM57C
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1 answer
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answer 1
In order to change accounts, open the Netflix app and then press the following key combination in quick succession: up, up, down, down, left, right, left, right, up, up, up, up.
answered 2 years ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Tried to connect to YouTube--Need more memory...?

asked 2 years ago
Help412
Pittsburgh, PA, USA
on BD-EM57C
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Unfortunately, we have insufficient information to assist you. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Blue ray player Unit turns on on it's own when watching TV. How Do I stop this?

Player turns on to smart hub on its own when I'm watching TV. TV is though dish network satellite. I must manually go back through my Dish network remote and change back to satellite DBS connection.
The remotes for the TV and Blu ray are separate and not intergrated. It's annoying and my mother does not know how to do the 6 steps required to change it back to the program she was watching on TV.
The TV is a 1080P Panasonic.
How can I prevent this? The blu ray remote works fine to operate the unit. Help?
The smart Hub does not make a connection with my wireless internet through my router. I show 3 bars but I'm assuming my service will not handle the activity. I have internet though satellite, the only way I can get it out here in the mountians.
asked 2 years ago
LMJMAC
French Gulch, CA 96033, USA
on BD-EM57C
0points
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1 answer
Answers
answer 1
Try reprogramming your remote or remove the BD player from your devices on your satellite receiver.
answered 1 year, 7 months ago
Grady78ss
Northern California
0points
0out of 0found this answer helpful.
Question

dvd is not playing right. picture is small,upper left corner an no volume

asked 2 years ago
plumbit
on BD-EM57C
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Is this DVD in question the only DVD that does this or are there other DVDs that do not play correctly?

We recommend you perform a factory reset of your device.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44606

If the issue persists, please let us know via email at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Software Update Error Code 800: Resource Error

I cannot upgrade my BD EM-57C firmware. It just gives me the 800 error code over and over.

My current software is:

2012/01/04_001003

The attempted download is:

001013

It stays at 0% and then gives me error code 800.

Where can I manually download the file to upgrade the player? The support site has no firmware files! What kind of support site has no firmware?
asked 2 years ago
SamSungGB
AZ
on BD-EM57C
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We apologize for the inconvenience. The firmware upgrades are stored on two different servers: one for the website and one for pushing out to the devices. So on occasion, the upgrades can be "out of sync", if you will. Can you please contact us at qasupport@sea.samsung.com with an image or a video of this error? Be sure to include the details you mentioned above.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Video keeps freezing

I have had this player for about a week and have experienced freezing during playback. I have the latest firmware and am not sure if I should return this.
asked 1 year, 11 months ago
sherm4
on BD-EM57C
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=397312

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is the Netflix app available for my blue ray player

asked 1 year, 11 months ago
blwithersinp
Puerto Rico
on BD-EM57C
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Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident home theater expert that the Netflix app should be available for your player through the Smart Hub interface. The Netflix service has been available to customers in Puerto Rico since summer 2011.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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