Looking for Answers about samsung BD-EM57C?

Thank you for contacting Samsung.

We recommend you perform a factory reset on the player. This will reset all Smart Hub and additional player settings. That way, you shouldn't run into additional issues based on the prior owner's customizations.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44606

Once the player is reset and you've reconfigured connectivity to a home network, we recommend you make sure and update the firmware prior to setting up Smart Hub anew.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-EM57C&modelcode=&session_id=QNzj5qQlM9n2k8ynL1d0wbYQQLyh6Px0LTpJSDTFlLXJ1nV4JSRC%211563613049%21-2054320912%211343075107938

Thank you for being a Samsung customer!

The Samsung Online Support Team

i just live chatted with a rep. and they told me that they are issuing a new version of the firmware to permanantly fix the problem. They told me a few days.

Mine has done the same thing. I tryed the "Hold the play/pause button in for 8 seconds with no disk in player" trick. it didnt work for me. Still no Smart hub or netflix.

Samsung - saw ur response, hope u see mine....I have very same issues and they are definitely getting worse with each "upgrade". Model# BD-EM57C/ZA. Serial# ZUNP1T1C101824W. Just registered my blu-ray player tonight, hoping to find some help. It's almost excruciating to try and watch some streaming programs/movies, and embarrassing in front of company. Already called cable company and had my signal tested, that part of the equation is working great.

RollingMF - sorry I don't have a solution for you, but thought maybe Samsung needed to hear it's not just you!!

Additionally, you can refer to this guide. You can ignore the UK designation, as the settings are the same in the U.S.

http://downloadcenter.samsung.com/content/SW/201107/20110728182950042/20110715_AllShare_HELP_PDF_UK.pdf

The Samsung Online Support Team

You need to create a Log In on the Smart Hub.

Thank you for contacting Samsung.

We recommend you try performing a power cycle of your network.

1. Remove the Ethernet Cable from the player (non-wireless users).
2. Unplug the BD Player and press and hold the POWER button on the player for 20 seconds.
3. Disconnect the power from both the router and the modem and let all devices sit unplugged for 2 minutes.
4. Re-connect the power to the modem and turn it on. Allow the modem to boot up completely and wait for all lights to illuminate.
5. Re-connect the power to the router and turn it on. Allow the router to boot up completely and wait for all lights to illuminate.
6. Plug the BD Player back in and turn the power on.
7. Connect the Wireless Dongle or Ethernet Cable and allow to sit for 1-2 minutes before connecting to the network.

If that does not resolve the issue, we recommend you perform a system reset.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6405&prd_ia_cd=N0000071&map_seq=40233

Thank you for being a Samsung customer!

The Samsung Online Support Team

I ran into this problem after my power went out in a thunderstorm. I tried reseting the dvd player, and the smart hub account. What actually ended up working was unplugging my wireless router from its power supply, letting it sit for 5 minutes, and then plugging back in. I essentially reset the router itself. The stream was being blocked because the router wasn't broadcasting properly. After the reset, I had to reconnect my blu-ray player, and everything worked fine after that. Also, if you connect to netflix thru the smarthub feature as opposed to the netflix button, it loads faster. Just wait until you see the icons reset and then it will be smooth sailing from there.

Try uninstalling unused or rarely used apps to clear memory space. It worked for me.

Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7715&prd_ia_cd=N0000071&map_seq=51549

Thank you for being a Samsung customer!

The Samsung Online Support Team

I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

I just purchased the same model of Samsung BD. It has played blu-ray discs thus far. it is possible that you just have a fluke and should trade it for another one. If the same thing happens then upgrade to a higher level BD, hopefully I didn't just get lucky and have one of the few BDs that work.

You are being asked for a password which is very likely to be your WEP password which is setup within your wireless router or wireless modem. Either way someone had to of set this up for you if not you. If you don't know how to get your WEP password call your service provider and they can walk you through reseting or eliminateing your WEP password. If you are still having the same issues you will have to call your Router manufacture for the same help. My advice would be to keep your WEP password but record it as it is too many characters to try to memorize. One more thing set up the WEP security on your modem only, this makes it very difficult for anyone to piggyback on your modem from the outside.

bought the em57c recently. followed the startup procedure and entered the code that came up on screen into the netflix web site and had no trouble watching movies that i had problems with when using my d5700 player.

I’m sorry to hear that you're having this problem with your Blu-ray player.

Try switching the Anynet+ option to OFF, and your Blu-Ray player will remain unaffected if you switch inputs.

Turning off or stopping the unit may require you to start from the beginning - this is a difference between Blu-Ray players and DVD players.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

App owners often try to get their Apps on as many players as possible. As this happens, they update with us and provide the App to your player.

The list of current apps is available here:

http://www.samsung.com/us/appstore/...

... and is updated as new apps become available.

Thanks for your interest in Samsung products.

--HDTech

I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Thank you for your question. Press the green 'B' button on your remote while you have the keyboard up.

If I have misunderstood your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

In order to change accounts, open the Netflix app and then press the following key combination in quick succession: up, up, down, down, left, right, left, right, up, up, up, up.

Unfortunately, we have insufficient information to assist you. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.