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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-EM57C

Customer Questions & Answers:
115 Questions
 | 
124 Answers

Questions & Answers for samsung BD-EM57C

Question

Netflix wifi streaming

Has anyone been able to successfully stream Netfllix via wifi to the BD-EM57C? I can access my local pc and get to the internet via other apps, but Netflix always says it's not connected to the internet when connected via wifi. Will try it wired when I can make up a long enough network cable.

Thanks.
asked 2 years, 5 months ago
Pgmr
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
bought the em57c recently. followed the startup procedure and entered the code that came up on screen into the netflix web site and had no trouble watching movies that i had problems with when using my d5700 player.
answered 2 years, 3 months ago
warrendawg
sparks, nv
-2points
0out of 2found this answer helpful.
Question

Can not connect to Smart Hub(Blu Ray BD-EM57C)

or any other apps such as NetFlix and Pandora. I have tried everything, from rebooting modems and player. I followed all the trouble shooting advice still nothing. I changed DNS to 8888 and then 8844 and still nothing. Nothing is freaking working. I had this item less than month.
asked 2 years, 3 months ago
Raine315
on BD-EM57C
-4points
0out of 4found this question helpful.
3 answers
Answers
answer 1
Just talked to tech support after trying a number of things and they confirmed there is a problem on the server side. Wont be fixed for a few days :(
answered 2 years, 3 months ago
bk07
Phoenix
0points
0out of 0found this answer helpful.
answer 2
i just live chatted with a rep. and they told me that they are issuing a new version of the firmware to permanantly fix the problem. They told me a few days.
answered 2 years, 3 months ago
fig358
pittsburgh
+1point
1out of 1found this answer helpful.
answer 3
We are having temporary server issues. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y
answered 2 years, 3 months ago
SamsungTech42
-3points
1out of 5found this answer helpful.
Question

Connection to Netflix

I can connect to other apps, but, I am unable to connect to Netflix. I receive a message telling me that Netflix is unable to connect to the internet, but, apps such as Hulu Plus, work just fine?
asked 2 years, 4 months ago
spitfyre
on BD-EM57C
-3points
1out of 5found this question helpful.
2 answers
Answers
answer 1
We have had the same problem, Netflix keeps downloading and installing. We just tried the reset suggestion (hold the stop button until it resets/turns off) then turn it back on, go through the setup/turn it off and turn it back on and load Netflix. It worked once, we'll see if it still works tomorrow.
answered 2 years, 3 months ago
gitrdone
0points
1out of 2found this answer helpful.
answer 2
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
-9points
0out of 9found this answer helpful.
Question

I have a Netflix account. I am trying to connect but it is not responding from the smart hub. My internet connection has 4 bars. Can you help?

asked 2 years, 4 months ago
dave58
on BD-EM57C
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
I reset by going to settings then system, arrow over to Reset it starts everything over and you have to reinstall all your apps but so far so good no neflix problems.
answered 2 years, 1 month ago
cind
st louis, mo
-1point
0out of 1found this answer helpful.
answer 2
I ran into this problem after my power went out in a thunderstorm. I tried reseting the dvd player, and the smart hub account. What actually ended up working was unplugging my wireless router from its power supply, letting it sit for 5 minutes, and then plugging back in. I essentially reset the router itself. The stream was being blocked because the router wasn't broadcasting properly. After the reset, I had to reconnect my blu-ray player, and everything worked fine after that. Also, if you connect to netflix thru the smarthub feature as opposed to the netflix button, it loads faster. Just wait until you see the icons reset and then it will be smooth sailing from there.
answered 2 years, 3 months ago
fig358
pittsburgh
-1point
1out of 3found this answer helpful.
Question

Smart Hub no longer works

My BD-EM57C is one month old. Smart Hub worked for three weeks, then I began to get a blank screen with the word "Installing" in upper right corner. It will stay in this state as long as I leave it (over 24 hours) - it never times out nor does it give an error message. I went to settings and checked network status and also checked software - I am connected and up-to-date. I tried to reset by holding the stop button - but the system never reset.
asked 2 years, 3 months ago
philakid
South Carolina
on BD-EM57C
+3points
4out of 5found this question helpful.
2 answers
Answers
answer 1
We are having temporary server issues. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y
answered 2 years, 3 months ago
SamsungTech42
-11points
1out of 13found this answer helpful.
answer 2
Mine has done the same thing. I tryed the "Hold the play/pause button in for 8 seconds with no disk in player" trick. it didnt work for me. Still no Smart hub or netflix.
answered 2 years, 3 months ago
TheBlueberry
Ohio
+4points
4out of 4found this answer helpful.
Question

How can I get enough memory to download the Pandora app?

When I try to download the Pandora app, I get a message that I don't have enough memory. Someone at the Help Desk told me to insert a USB drive, which I did but it was no help. How do I get the machine (BD-EM57C) to recognize the USB drive and then download Pandora successfully?
asked 2 years, 2 months ago
Kerry5275
Longmeadow MA
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try uninstalling unused or rarely used apps to clear memory space. It worked for me.
answered 1 year, 8 months ago
Grady78ss
Northern California
0points
1out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047030&fm_seq=50359

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/owners/product/BD-EM57C/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

Keep losing DLNA connection

When I access my Netgear ReadyNAS from my (BD-EM57C) it plays for a while (20-40 minutes) but then it gives me an error saying it lost the connection. I tried it on my XBox (same movie) and it plays fine. Any ideas?

I have the latest firmware on the unit.
asked 2 years, 1 month ago
fparedes
Ventura
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Have you checked your router to see if it supports multicast streams, do you have the DVD or nas atached to a switch. Some switches have issues.
answered 2 years, 1 month ago
TheBlueberry
Ohio
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you try performing a power cycle of your network.

1. Remove the Ethernet Cable from the player (non-wireless users).
2. Unplug the BD Player and press and hold the POWER button on the player for 20 seconds.
3. Disconnect the power from both the router and the modem and let all devices sit unplugged for 2 minutes.
4. Re-connect the power to the modem and turn it on. Allow the modem to boot up completely and wait for all lights to illuminate.
5. Re-connect the power to the router and turn it on. Allow the router to boot up completely and wait for all lights to illuminate.
6. Plug the BD Player back in and turn the power on.
7. Connect the Wireless Dongle or Ethernet Cable and allow to sit for 1-2 minutes before connecting to the network.

If that does not resolve the issue, we recommend you perform a system reset.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6405&prd_ia_cd=N0000071&map_seq=40233

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

NETFLIX

I recently bought this Blue Ray everything is workin well the only thing is that when i push the netflix button on the remote it just says connecting for a long time it never goes through, i also tried using the app with smart hub does the same thing everything else is connecting why is neflix not going through any suggestions?
asked 1 year, 9 months ago
salinaz
Modesto, CA, USA
on BD-EM57C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
You need to create a Log In on the Smart Hub.
answered 1 year, 8 months ago
Grady78ss
Northern California
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you reset Smart Hub.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405037&modelname=BD-EM57C

We also recommend you make sure the player has the latest firmware.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

HDMI Signal keeps dropping

I am on my second EM57C where the HDMI signal keeps dropping. I've tried multiple HDMI cables and also, different TV's. The drops are sporadic and happen when I am playing DVDs and streaming Netflix. I've tried the dvd players on multiple TV of different brands. It still happens. I feel as if it is getting worse as the player keeps getting more and more updates.

Could this be a universal problem with these players where either the software or hardware is failing at a high rate? It seems odd that the players are less than a few weeks old and they both have the same issue? Is this a universal problems with these players? If so, what is Samsung doing about it?
asked 2 years, 1 month ago
RollingMF
Wisconsin
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung - saw ur response, hope u see mine....I have very same issues and they are definitely getting worse with each "upgrade". Model# BD-EM57C/ZA. Serial# ZUNP1T1C101824W. Just registered my blu-ray player tonight, hoping to find some help. It's almost excruciating to try and watch some streaming programs/movies, and embarrassing in front of company. Already called cable company and had my signal tested, that part of the equation is working great.

RollingMF - sorry I don't have a solution for you, but thought maybe Samsung needed to hear it's not just you!!
answered 2 years ago
Tavito2
Charlotte, NC, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. If you'd like to give us more information, such as the serial numbers and what models of equipment you've been trying them with, we can forward the information appropriately. Please email us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I find out the activation code for my BD-EM57C player for Netflix

asked 2 years ago
lbuelow
home
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7715&prd_ia_cd=N0000071&map_seq=51549

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

Please review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7715&prd_ia_cd=N0000071&map_seq=51549

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

How can i get video to play from my computer through my wi-fi connected samsung blu ray player using all share pla?

asked 1 year, 10 months ago
redzone
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Additionally, you can refer to this guide. You can ignore the UK designation, as the settings are the same in the U.S.

http://downloadcenter.samsung.com/content/SW/201107/20110728182950042/20110715_AllShare_HELP_PDF_UK.pdf

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you watch the tutorials at the following website.

http://www.allshareplay.com/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Samsung BD-EM57C Blu-ray Player that does not play Blu-ray. Why?

Recently bought a brand new Samsung BD-EM57C Blu-ray player (during 2012 Black Friday weekend sale). Box is factory sealed at time of purchase. Connect the blu-ray player to my TV via HDMI cable (provided for in the box). Updated to the most recent firmware (USB type, October 16, 2012) that I got from Samsung.com. Blu-ray player does not play any of the 5 Blu-ray discs that I bought to test it out before I updated the firmware and the problem persists after the firmware update. However, it plays every DVDs that I load in it (before and after firmware update). I have reset the blu-ray player twice after the updated firmware and the problem still persists. I don't know what to do other than to return the player to the store. It's a blu-ray player that has never played a Blu-Ray disc only DVDs. Any suggestions?
asked 1 year, 8 months ago
NotFeelingBlu
California, USA
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I just purchased the same model of Samsung BD. It has played blu-ray discs thus far. it is possible that you just have a fluke and should trade it for another one. If the same thing happens then upgrade to a higher level BD, hopefully I didn't just get lucky and have one of the few BDs that work.
answered 1 year, 7 months ago
ROCKHOUND
Arizona, USA
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Network password number ?

When attempting to hook up the dvd player to wifi it detects the player by name brand and signal strength. The next step when it asks for some kind of password infuriates me as I don't know what that is or where to find it. I have tried a Linkys and a Netgear and both ask for a password. HELP !!!!!!!!!!!!!!
asked 1 year, 8 months ago
Willyspanker
Florida
on BD-EM57C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You are being asked for a password which is very likely to be your WEP password which is setup within your wireless router or wireless modem. Either way someone had to of set this up for you if not you. If you don't know how to get your WEP password call your service provider and they can walk you through reseting or eliminateing your WEP password. If you are still having the same issues you will have to call your Router manufacture for the same help. My advice would be to keep your WEP password but record it as it is too many characters to try to memorize. One more thing set up the WEP security on your modem only, this makes it very difficult for anyone to piggyback on your modem from the outside.
answered 1 year, 7 months ago
ROCKHOUND
Arizona, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. The wireless access points are likely employing some security measure to limit who has access to them. Please contact their owners and ask them for the password. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How to resume play after switching to TV

If switch to TV when DVD is partially played, then when go back to DVD it goes back to the beginning, not where I left off. It happens with all DVDs. Thanks
asked 2 years, 5 months ago
DVDresume
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Try switching the Anynet+ option to OFF, and your Blu-Ray player will remain unaffected if you switch inputs.

Turning off or stopping the unit may require you to start from the beginning - this is a difference between Blu-Ray players and DVD players.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

display iphone photos

iphone 4s USB not recognized by disc player. How to display camera roll from iphone 4s to tv monitor?
asked 2 years, 4 months ago
Beardie
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may require additional hardware, as iPhones have a proprietary photo format, and may limit how data is shared to connected devices.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

SmartHUB shows 108 MB of memory but 0 available

Even after deleting VUDU, and 2 other applications, it still shows 0 bytes available.

Where is the memory being used?
asked 2 years, 4 months ago
KarenMosleyMills
Redmond, WA, USA
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I went through this with two different copies of this model. I did numerous resets and checked for updates. Return the product to the store before it is too late!
answered 2 years, 1 month ago
FrankT2
Miami, FL
0points
0out of 0found this answer helpful.
Question

Netflix account not connecting. I've activated the player from Netflix account already. Need Help

asked 2 years, 4 months ago
ramir423
on BD-EM57C
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
-8points
0out of 8found this answer helpful.
Question

will I be able to download HBOGO to this bluray player?

asked 2 years, 3 months ago
fig358
pittsburgh
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to our research, the HBO GO app is currently only compatible with Samsung HDTVs.

http://www.samsung.com/us/appstore/guide/appsGuidesPop.do?appId=G00001472450

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals & software downloads.

http://www.samsung.com/us/support/owners/product/BD-EM57C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

why has my bluray player been installing an update for more than an hour?

asked 2 years, 3 months ago
fig358
pittsburgh
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Has the Blu-ray player been installing an update for the firmware? Or this an update to Smart Hub?
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

the player has HULU PLUS, how do I download HULU on it?

asked 2 years, 3 months ago
mlkirch77
on BD-EM57C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You don't.

The basic Hulu website is only available using a web browser on a computer. Devices like internet enabled TV's & BluRay players, Roku player, etc. will only work with Hulu plus.
answered 2 years, 2 months ago
jaysee
0points
0out of 0found this answer helpful.
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