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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E6500

Customer Questions & Answers:
50 Questions
 | 
70 Answers

Questions & Answers for samsung BD-E6500

Question

Why can't I download Plex?

Plex was recently added as an app, but my new E6500 (bought yesterday) can't find it. What's up?
asked 2 years, 5 months ago
bks71
on BD-E6500
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Your may to purchase more Cache or remove some unused apps
answered 2 years, 1 month ago
Brently
Gautier, MS
+1point
1out of 1found this answer helpful.
answer 2
Plex is clearly available in the app store. See http://www.samsung.com/us/appstore/app/G00002687241. The issue is that my player can't see it for some reason.
answered 2 years, 5 months ago
bks71
+3points
3out of 3found this answer helpful.
answer 3
Thank you for your question. As apps are developed by third parties, we have no information about release dates. Please contact the app developer to determine for certain if your app is available.
answered 2 years, 5 months ago
SamsungTech42
-1point
1out of 3found this answer helpful.
Question

lipsync issues and smart hub reset

I have been experiencing issues at times while streaming metflix movies with lipsync being out of sync at times.I sometimes am able to duplicate the problem by pausing the movie for a minute or 2,then resuming,very frustrating.Also at times I get the network error update where it wont connect to smarthub,but if i check my internet connection,it shows that its connected.I know its a blu ray player issue as a family member experiences the SAME issues,any ideas?Ive reset the player many times,updated the firmware to NO resolution
asked 2 years, 6 months ago
jroptop
new york
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had the same issue until, I starrted signining into the meda hub or My Apps. Which my SAMSUNG ID used to register the product
answered 2 years, 2 months ago
Brently
Gautier, MS
0points
0out of 0found this answer helpful.
answer 2
Sounds like internet speed problem. You didn't specify if you're using wireless or wired router connection. If you're using wireless connection, it is possible that the signal may receive interference from other radio and/or Wi-Fi devices. In this case you wan't to change router's operating channel frequency to a different number, let's say you're using channel 6, change it to #11. Also keep in mind. If you have any other devices close together, you might want to separate them, put them 50" away from each other, see if it helps. If your connection is wired, definitely check your internet speed, make sure it is 2Mbt/s or higher, this will ensure an uninterrupted stream content.
answered 2 years, 5 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
Question

Why can't I see the app on BDE6500

I can not see the app "ChannelLive" in my BD-E6500 but it shows up on BD-C7500.
asked 2 years, 4 months ago
Ranjit
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe it has to do with the version of the HUB software you have on both units. "E" series players are latest and newest. From what I heard is that Samsung using different programming codes for different series players. In other words it's the software compatability issue. Most likely the app that you're trying to use was developed sometime ago before the new "E" series players were released with their new encoding.
answered 2 years, 4 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Apps are made available for certain TV models based on the decision of an app's developing company and the Samsung product engineering team.

If you would like to view a list of what apps are available for your TV, open the link below and if you are not immediately prompted to choose your Samsung model from the tiered drop-down menu, click "Show Apps for a Specific Device", select your model and a list of the apps currently available for your device will be shown.

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is disc to digital not working. This was a huge reason I chose this player.

The disc to digital was promoted very heavily on the Samsung release videos on Youtube and other sites, yet this feature is not working and says coming soon.
asked 2 years, 2 months ago
mmendez2000
Austin, Texas
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You will need ensure and possible convert your video format for you device accordingly
answered 2 years, 2 months ago
Brently
Gautier, MS
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. You can try using the Vudu app, as it's designed around this function. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Smart Hub app Netflix: i get an "invalid email address" when trying to login to Netflix. the address works fine for Pandora. time zone is correct

time zone setting is correct.
smart hub reset didn't help
hard device reset instructions aren't current for the BD-E6500. anybody got any clues?
asked 2 years, 7 months ago
chunky
on BD-E6500
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
In case you need to bring back your unit to the factory defaults, press and hold the STOP button for about 5-8 seconds on your unit, NOT the remote. After the reset, you'll go through prompts to set up your device like the first time when you connected it after you bought it.
answered 2 years, 4 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
answer 2
I recommend that you check for a firmware update.

On a Samsung TV I had to upgrade the firmware so that the Netflix application would accept my login information.
answered 2 years, 5 months ago
tazbot
North Carolina
0points
0out of 0found this answer helpful.
Question

Keyboards

user manual says to visit website for compatible keyboards for bd-e6500. Exactly where on the site is this info located?
asked 2 years, 5 months ago
skippy123
Maryland, USA
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung website, go to Shop Products, then to Accessories and select TV Accessories.
answered 2 years, 4 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
answer 2
Not quite sure what you're referring to in the user's manual. Here's what the manual says:

"You can connect a wireless USB keyboard or mouse to the USB port on the front of the player.
Depending on the model of the USB HID keyboard and mouse may not be compatible with your product. Some HID keyboard keys may not work. Wired USB keyboards are not supported. Some applications may not be supported."

You may infer there is an official list of supported keyboards, but there is no official list. Try whatever wireless keyboard you like, but it may or may not work.
answered 2 years, 5 months ago
SamsungTech42
-7points
0out of 7found this answer helpful.
Question

Changes to Smart Hub Reset?

In the past, I did a number of resets trying to solve an issue with Vudu that I finally figured out was connection speed related. After each reset, I was prompted to apply an update to the Vudu player, that I had previously applied. When I do a Hub reset now, I'm no longer prompted to reapply updates to the Vudu connection.That seems fine, except for the fact that my internet browser interface failed during an update of it and doing a reset just reinstalls the corrupted interface and not the original interface that would prompt me to upgrade. I believe a recent firmware upgrade changed the way the Hub reset works.While it would get annoying over time to have to reapply a number of updates after doing a reset, it is very annoying when an update fails for some reason, and you can no longer go back to the original software
asked 2 years, 4 months ago
PaulM1097
New York, NY, USA
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Definitely contact Samsung Support to have it resolved. Your unit might have a factory defect.
answered 2 years, 4 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for your feedback. We realize that this has been annoying for you, and it sounds like it may be resolved. However, if it's not, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
+2points
2out of 2found this answer helpful.
Question

DVD volume issues

Volume change causes TV picture to go dark for 4-5 seconds and then it comes back on. It doesn't happen with blue ray DVD
asked 2 years, 4 months ago
Madirishman
Oregon, USA
on BD-E6500
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I don't have this issue with my unit. My unit is connected with a high class HDMI cable (10.2 Gb/s rate speed or higher). Try to get a better quality HDMI cable and see if it will resolve the problem. If the problem is still there, your unit might have a hardware defect.
answered 2 years, 4 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
answer 2
I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

disc will not load into slot

Player was working fine. Now when I gently insert disc it will not catch and pull it into the player.
asked 2 years, 3 months ago
Kodalika
Texas
on BD-E6500
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
You may also check the disc region coding.
answered 2 years, 3 months ago
jedd
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Make sure you are inserting the disc far enough in. If the drive repeatedly does not insert media fully, or accept media at all, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Netflix

have not been able to connect with netflix. have two other TVs that are downstairs, router is upstairs with this Bluray, but stull unable to connect. blurays downstairs are able to connect. I have talked to Samsung service people as well as Metflix service center, still no resolution. I even bought anew bluray, same type but that didnt work either.
asked 2 years, 3 months ago
quetip
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try to reset your Smart Hub using tools key. Reload will take a while. Once reloaded, It will re-install samsung apps by default, as if you just got it from the store. However, you'll have to re-install any additional apps you've had installed in the past.

If your units freezes and you can't get out of it, don't unplug it, you'll have to do a hard reset. Hard Reset will reset your unit back to default settings, as if you just got the unit from the store.

How to do a Hard Reset: Turn on the unit, press and hold the STOP button on the unit for approximately 5-8 seconds, NOT the remote.
answered 2 years, 3 months ago
Koloboks
Hamilton Township, NJ, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. I apologize for the trouble you've been through already. We'll need additional detail in order to help you most effectively. Please contact us at qasupport@sea.samsung.com and ensure to provide for us what the firmware version is of your Blu-ray player along with what it's connected to. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

is vg-kbd1000 wireless smart keyboard compatible to my blu ray player

is vg-kbd1000 wireless smart keyboard compatible to my blu ray player?

i need to surf and browse the internet on the web browser and the included remote with my item dosn't help me and its not fast enough...toooooo slowww.
asked 2 years, 3 months ago
mikelibra
dearborn
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
TRy and log into Media Hub. One Authenticated...Test your connection speed Wireless Vs Wired
answered 2 years, 1 month ago
Brently
Gautier, MS
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

This Samsung keyboard is not compatible with your Blu-ray player as it uses Bluetooth technology and there's no receiver built into the Blu-ray player. You can try using a USB or wireless keyboard with USB dongle though.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

When will HBOGO be available

asked 2 years, 2 months ago
Ponge
on BD-E6500
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

At this time, Samsung has released the HBO GO app for 2010-2012 TVs only.

http://www.samsung.com/us/appstore/app/G00001472450-compatible

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
answer 2
04/04/12
 
Products from my answer
 
 
Samsung Galaxy Tab™ 7.0" (AT&T)
4.2 out of 5(102)
 
 
 
 
 
answered 2 years, 2 months ago
Brently
Gautier, MS
0points
0out of 0found this answer helpful.
Question

Why won't my BD-E6500 Z/A Bluray player stay connected to the internet?

More than ample signal. My SMART TV can connect to anything. They're near each other so not enough signal from my router is out. This is my third unit and they all have done the same thing! What the heck!
asked 2 years, 3 months ago
animal101
Woolwich, ME, USA
on BD-E6500
+4points
4out of 4found this question helpful.
2 answers
Answers
answer 1
Other Wi devices incorrectly connected to you TV incorrect configuration
answered 2 years, 2 months ago
Brently
Gautier, MS
-6points
0out of 6found this answer helpful.
answer 2
Thank you for contacting Samsung. Please ensure you're using the most recent firmware version. If the problem persists, please contact us at qasupport@sea.samsung.com and let us know the serial number and Smart Hub version of your device. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
-3points
1out of 5found this answer helpful.
Question

After I pause Netflix movie, sound is never in sync with picture afterwards.

My BD-E6500 is wired to my router.
asked 2 years, 1 month ago
ValtonV
Woodbury, MN, USA
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check you Network Setting
answered 2 years, 1 month ago
Brently
Gautier, MS
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. We apologize for the inconvenience. As the app is developed by Netflix, please notify them of the issue you're experiencing. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why my player not play .mkv files?

Its very papular format so tell how i can play it without converting?
asked 2 years, 1 month ago
magda1
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
MKV will play, no issues.....however, you are also dependent upon how the sound is contained in the MKV container. I would suggest AAC.
answered 1 year ago
chadfetter
Champlin, MN
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Your player will support that container. However, ensure that you've encoded them correctly too. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Why dose my Blu-ray player not show the movie Resident Evil Retribution in 3D

I have the Samsung Blu-ray player Model # BD-E6500-ZA , Up dated to the latest frimware as Jan 3 , 2013 . The Blu-ray player loads the disc coming attractions in 3D , but will not play the movie. This is the only movie title at this time , that I can't play in 3D .
asked 1 year, 10 months ago
43219
on BD-E6500
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I've had the same problem. Took me 1/2 day to solve it. First download
Firmware (ver. 1059.0) ZIP file (226.65 MB). Then unzip file. There will be
a main folder and 2 subfolders. Here's the trick. Open the main folder and
Stop. There should be 2 subfolders. RIGHT click the mouse and drag the
curser diagonally so that both subfolders are highlighted. Click "Copy".
Now open "my computer" and RIGHT click your removable drive "USB"
and click "paste". Make sure your USB flash drive is completely empty
before you transfer the files. If not, format it (erase all data). Safely
remove USB from computer. Try updating now and safely remove USB
from BD-E6500 after update completes by pushing the "HOME"
button then the yellow "C" button on the Blu-Rays remote. Hope this helps, it did for me.

TVguy
answered 1 year, 7 months ago
TVguy4
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide your serial # and firmware version. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

When I am streaming movies with Netflix, Vudoo, etc. my player will blank out for 1 second, meaning that the video goes out to a black screen

The audio is not affected. This happens sporadically and sometimes in a row. I did not experience this problem when the unit was new. The unit is close to a year old. I do not have this problem playing discs. I have a SAmsung LED TV and I do not get this watching TV. It appears to be a streaming issue or an issue with the player in the streaming mode. The Firmware is the latest and I did a factory reset, but that has not helped.
asked 1 year, 10 months ago
Spinnakercc
Central New York
on BD-E6500
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hey there, I'm been having this same issue, but this was after recent update. I play Hulu with no issues.
answered 1 year, 9 months ago
Brian85
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409196&modelname=BD-E6500

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411471&modelname=BD-E6500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

my blu ray player intermitenly blacks out the screen when i watch netflix

asked 1 year, 9 months ago
thocid
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I been having the same issue with this, logged into my netflix account, here my video quality was set at "best", then I downgraded to "better" it's streaming fine, but video quality sucks now.

I hope you guys get this fix. I never had any problems with it before when it was set to "best"
answered 1 year, 9 months ago
Brian85
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409196&modelname=BD-E6500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Loud Pop in DTS-MA Sound

I think I have been experiencing what is referred to on the internet as a "DTS bomb" with the BD-E6500.

When the player is decoding DTS-MA (sending PCM to receiver) on a certain BD title I get a very loud, and I mean speaker damaging loud, audio pop or crack at certain repeatable points on the BD. I tried a different BD of the same title, same result so it is not a BD defect, or at least if it is it occurs on more than one BD of the same title. When I switched to allow the receiver to do the decoding the problem went away, although that receiver did not have DTS-MA support, it would decode as DTS-ES if I remember right, but at any rate the problem did not occur in that configuration. Now I have upgraded the receiver to one that does support DTS-MA and the problem occurs regardless of whether the BD player or the receiver is doing the decoding so I no longer have a work-around.

Hopefully a future firmware revision will address it.

equipment:
BD player: Samsung BD-E6500, firmware updated to latest available on 9/7/13
Receiver: Yamaha RX-A2030, has latest available firmware
asked 1 year, 2 months ago
CaliGator88
California
on BD-E6500
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hunger Games
30:04 time (chapter 4) is one of the 3 places.
answered 1 year, 2 months ago
CaliGator88
California
0points
0out of 0found this answer helpful.
answer 2
Without knowing which title you're experiencing this with, it's difficult to determine or attempt to replicate - even if it might be a Samsung related issue.

If you continue to have this issue with other titles, you may want to reach out to the Samsung customer service center at 800-SAMSUNG to let us know more information on the symptoms you're experiencing.

We appreciate your support of Samsung products, and look forward to assisting you.

--Mr.Samsung
answered 1 year, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the web browser always and forever says error_exe_001 even though everything else works like netflix and pandora and youtube?

I want the web browser to work
asked 2 years, 2 months ago
dmillasov
Tacoma
on BD-E6500
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please try a Smart Hub reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40238

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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