Changes to Smart Hub Reset?
In the past, I did a number of resets trying to solve an issue with Vudu that I finally figured out was connection speed related. After each reset, I was prompted to apply an update to the Vudu player, that I had previously applied. When I do a Hub reset now, I'm no longer prompted to reapply updates to the Vudu connection.That seems fine, except for the fact that my internet browser interface failed during an update of it and doing a reset just reinstalls the corrupted interface and not the original interface that would prompt me to upgrade. I believe a recent firmware upgrade changed the way the Hub reset works.While it would get annoying over time to have to reapply a number of updates after doing a reset, it is very annoying when an update fails for some reason, and you can no longer go back to the original software
asked 1 year, 8 months ago
New York, NY, USA
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Definitely contact Samsung Support to have it resolved. Your unit might have a factory defect.
answered 1 year, 7 months ago
Hamilton Township, NJ, USA
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Thank you for your feedback. We realize that this has been annoying for you, and it sounds like it may be resolved. However, if it's not, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:
If you have a Twitter account, go here or to this URL:
Having a transaction number or model number and serial number handy ahead of time will be helpful.
If you have Facebook, go here to this URL:
Click on the "Support Form" button.
answered 1 year, 8 months ago
2out of 2found this answer helpful.