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Customer Questions & Answers for
samsung BD-E5900

Customer Questions & Answers:
136 Questions
 | 
196 Answers

Questions & Answers for samsung BD-E5900

Question

how can you customize the netflix menu

Is there a way to customize the netflix menu?
asked 2 years, 2 months ago
MyFrustration
US
on BD-E5900
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Unfortunately, no, there isn't, but if you wish to recommend that I'd suggest you contact Netflix directly.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Browser stuck at loading

When first setting up the unit my browser does not seem to load. Seems to be stuck with the spinning icon (which eventually just stops) and does not continue to actually open the browser.

Or am I just impatient... after 20 mins ;-)
asked 2 years, 1 month ago
Frankenheimer
on BD-E5900
-2points
0out of 2found this question helpful.
Answer this Question
8 answers
Answers
answer 1
I continue to have this same issue as well and I have upgraded to the latest firmware, as well as done a player Hard Reset and Smart Hub reset. I was told by Samsung Support today that there are "Known issues with the Smart Hub platform right now and developers are working to fix it and there is no ETA."

I can't access anything, no apps, no web browser, I just keep getting ERROR_EXE_001 or others with the smart hub acting like I don't have internet access, when the player confirms I do, and I can access BDLive content from the player just fine. I'd love for someone from Samsung to give an honest response about the current Smart Hub issues, instead of just the same suggestions.
answered 1 year, 6 months ago
123321
+4points
4out of 4found this answer helpful.
answer 2
I would suggest upgrading the firmware on this player after you perform a hard reset on it. In fact, I always look for and install any updates before I go to use a product for the first time that has internet connectivity.
answered 1 year, 7 months ago
ArmyVeteran
Detroit, MI
-1point
0out of 1found this answer helpful.
answer 3
log into your account on the player highlight the web browser icon then select tools on the remote. Go to reinstall and it will reinstall the web browser. after it is complete the browser should work. Hope it works.
answered 1 year, 7 months ago
TheLar
CT
+2points
2out of 2found this answer helpful.
answer 4
I had same problem. I logged into my samsung account went into my apps and highlighted the web browser icon. Then select the tools button on your remote or right click the icon with your keyboard then select reinstall. After the reinstall is done the browser worked. hope it works for you.
answered 1 year, 7 months ago
TheLar
CT
0points
0out of 0found this answer helpful.
answer 5
Tried recommended reset. This did not correct problem.
answered 1 year, 7 months ago
Roddy60
Los Angeles, CA, USA
0points
0out of 0found this answer helpful.
answer 6
My browser (ver 1.230) was working until the browser update came (version 1.233). Now when i try to open my browser in the BD-E5900 it just spins and the browser never opens.
answered 1 year, 8 months ago
Anonymous
+8points
8out of 8found this answer helpful.
answer 7
I thought it would never finish either...but it did eventually.
answered 2 years ago
JiminJax
Jacksonville, FL
0points
1out of 2found this answer helpful.
answer 8
Thank you for contacting Samsung.

We recommend you perform a reset of Smart Hub. Please follow the directions outlined in the article below. You can disregard the differing product model listed in the article, as the directions should be identical.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6407&prd_ia_cd=N0000071&map_seq=40238

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-19points
1out of 21found this answer helpful.
Question

Why doesn't netflix work with this blu ray

asked 2 years ago
wyoslim
Rawlins
on BD-E5900
0points
1out of 2found this question helpful.
Answer this Question
5 answers
Answers
answer 1
once you connect your device to an internet connection it should start updating your software once it's done check for the icon on your media hub screen if it doesn't show up go to samsung apps and download it again. Still by any chance if you can't find it press the Netflix button on your remote it would take you into the software
answered 1 year, 7 months ago
War89
Hollis NY
0points
0out of 0found this answer helpful.
answer 2
I had a problem with mine at first also, I think when my teenage son tried to set up an account without me. Once I sat down in front of my tv, I used my iphone to go online to finish the sign up process and its been fine ever since.
answered 1 year, 11 months ago
dmbaker
Houston, Tx
0points
1out of 2found this answer helpful.
answer 3
The other comments on this thread is correct. Simply update your firmware. We apologize for any inconvenience.
answered 2 years ago
SamsungTech42
0points
1out of 2found this answer helpful.
answer 4
Updating to the software - then you should be fine.
answered 2 years ago
RAJNIKANTH
Schaumburg, IL
0points
1out of 2found this answer helpful.
answer 5
after couple of updates mine started working - it just prompted me for netflix username and password - then it takes few seconds to load all the titles from my Queue then all set.
answered 2 years ago
RAJNIKANTH
Schaumburg, IL, USA
0points
1out of 2found this answer helpful.
Question

Amazing Spiderman 3D Movie Will Not Play

When I try to watch the 3D movie, once I click play from the disc menu and get past the copyright warnings the screen goes blank. Any thoughts?
asked 1 year, 8 months ago
White26Rice
North Carolina, USA
on BD-E5900
+1point
4out of 7found this question helpful.
Answer this Question
5 answers
Answers
answer 1
The new 1057.1 firmware will take care of this issue!!! I have 2 e5900 and Spiderman now works just fine in both players also I can remove the black bars!!! Thanks Samsung for that feature!!!
answered 1 year, 6 months ago
experttech
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Please contact us at qasupport@sea.samsung.com and provide us with or correct the following information:

Movie Title: Amazing Spider man
Movie Studio: Sony
Retailer where the disc was purchased: ???
DVD or Blu-ray: Blur-ray
2D or 3D: 3D
Collector’s Edition: Yes/No?

Complete Model Code of Blu-ray Player: BD-E5900
Firmware Version: ???
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): "once I click play from the disc menu and get past the copyright warnings the screen goes blank"
Has more than one copy of this disc been tried: ???

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-27points
0out of 27found this answer helpful.
answer 3
I am having the exact same problem with the same movie. The normal Blu-ray works fine. I have the latest firmware.
answered 1 year, 8 months ago
Anonymous
Utah, USA
+3points
9out of 15found this answer helpful.
answer 4
Thank you for contacting Samsung.

We recommend you make sure your player has the latest firmware update installed. Our research shows the latest build available online is 1053.2 released on 10/24/2012. Please review the support article below for further instructions.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-E5900

We also recommend you review the following support article for recommendations on how to resolve this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406639&modelname=BD-E5900

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-29points
0out of 29found this answer helpful.
answer 5
Did you see an update notification for DVD player? You should try another disc that you have played before to rule out DVD player.
answered 1 year, 8 months ago
mwilliams35
Minneapolis, MN
-17points
0out of 17found this answer helpful.
Question

trying to connect blu-ray to tv it say invalid format, how do i fix this problem?

I have everything conected right, but it just says invavalid format. I cant find anything on the trouble shooting about this. Thank You!
asked 1 year, 7 months ago
MissJen
New Ulm, TX 78950, USA
on BD-E5900
0points
0out of 0found this question helpful.
Answer this Question
4 answers
Answers
answer 1
I had the same message because the BD-E5900 Blu-ray did not automatically detect my LG TV as only 720p and displayed the message invalid format. I could not see the install screens to set the resolution.
I did a hard reset. Did not help. I disconnected it from my LG and plugged it into a TV that was 1080p.The Blu-ray booted up and I adjusted the screen resolution to 720p in the Blu-ray setup. Powered down, disconnected and reinstalled on the LG and the screen comes up now.
I have had other problems with this unit and would not recommend it.
Hope this helps,
answered 1 year, 1 month ago
Spyderbyte
City of Angels, Ca, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=404351&modelname=BD-E5900

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 3
HI THERE CHECK TO SEE IF THE CABLES ARE IN GOOD CONDITION AND THAT THEY ARE PLUG IN ALL THE WAY. THEY DO COME LOOSE AT TIMES.
answered 1 year, 7 months ago
atxfinest
austin texas
0points
0out of 0found this answer helpful.
answer 4
make sure that the cables are in good condition and that they are plug in all the way at times the cables come loose.
answered 1 year, 7 months ago
atxfinest
austin texas
0points
0out of 0found this answer helpful.
Question

Why does The Amazing Spider Man 3D not play.

I noticed that this same complaint has been listed in this forum multiple times. Once you get through the menu to the movie the player just shows a blank screen on the TV. I have the firmwared dated 10/24/2012. Please fix this issue.
asked 1 year, 8 months ago
Anonymous
Utah, USA
on BD-E5900
+2points
2out of 2found this question helpful.
Answer this Question
4 answers
Answers
answer 1
i had the same issue until the fireware update. worked fine after that.
answered 1 year, 5 months ago
mkeyb
Rhode Island, USA
0points
0out of 0found this answer helpful.
answer 2
yes im but they said to wait foe the firmware update
answered 1 year, 6 months ago
atxfinest
austin texas
0points
0out of 0found this answer helpful.
answer 3
First, make sure that your blu-ray player is properly connected to a 3D capable tv, otherwise you will not be able to view any 3D content. The 3D blu-ray player works in conjunction with the 3D capable tv. Also, make sure that your 3D settings are correct on your 3D tv so that you will be able to view the content. Also make sure that your 3D glasses are powered on if your tv uses "active" 3D. Active 3D glasses uses batteries that may need to be replaced or recharged if you have the rechargeable
type glasses. If all else fails, contact Samsung technical support.

I hope this helps?
answered 1 year, 7 months ago
ArmyVeteran
Detroit, MI
-3points
0out of 3found this answer helpful.
answer 4
Thank you for contacting Samsung. Please contact us at qasupport@sea.samsung.com and provide us with or correct the following information:

Movie Title: Amazing Spider man
Movie Studio: Sony
Retailer where the disc was purchased: ???
DVD or Blu-ray: Blur-ray
2D or 3D: 3D
Collector’s Edition: Yes/No?

Complete Model Code of Blu-ray Player: BD-E5900
Firmware Version: 1053.2
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): ???
Has more than one copy of this disc been tried: ???

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-9points
0out of 9found this answer helpful.
Question

Can anybody get the remote app on the android (or iPhone) to work? I can't get mine to connect

BD-E5900
Samsung Infuse on ATT
asked 2 years, 3 months ago
tfuller19
on BD-E5900
0points
0out of 0found this question helpful.
Answer this Question
4 answers
Answers
answer 1
Hello,
Remove the app from your iphone.
Reinstall it, check your wifi, should be on the same network as your E5900 and it works.

Br,
Hemendra
answered 2 years, 2 months ago
Hemendra
Frisco, TX, USA
+1point
1out of 1found this answer helpful.
answer 2
I haven't had any problems either. I use the android app all the time
answered 2 years, 2 months ago
jomara
Florida, USA
-1point
0out of 1found this answer helpful.
answer 3
I've just tested it on my iPad and my iPhone and it works just fine. You may want to delete the app on your mobile device and reinstall it to see if that resolves the issue.
answered 2 years, 3 months ago
Temujin
Fort Lauderdale, FL, USA
0points
0out of 0found this answer helpful.
answer 4
I am using the samsung smart view app from the android market and have had no problems as soon as i connected to my wifi it found the player and has worked fine
answered 2 years, 3 months ago
jomara
+1point
1out of 1found this answer helpful.
Question

E5900 - PN60E7000 connection issue

I don't know why this happened and customer support couldn't find the solutions neither.

I bought two E5900 bluray DVD. one was connected with PN51E7000 using HDMI cable (Plasma TV 2012 model#. there was no problem to set up language / network and still it works fine.

another E5900 was connected with PN60E7000 #same model but bigger screen) using HDMI Cable. I can't set up this Bluray correctly. screen keeps flashing and finally I could change the resolution to 720P and then screen was stable. but point is I didn't buy E5900 / PN60E7000 to connect with 720P instead of 1080P. both are 2012 new model and I can't believe both aren't compatible each other.

When I talk on the phone with Blu ray department, she went through the general trouble shooting process but nothing really picked up. and she forward the phone to TV department who don't know the reason neither. I don't know what I should do to solve this problem.
asked 2 years, 1 month ago
daninny
New York, NY, USA
on BD-E5900
0points
0out of 0found this question helpful.
Answer this Question
3 answers
Answers
answer 1
on my E5900 there was a setting to match the screen size of your tv. the default was I think 55" and I changed it to match my Samsung 60" tv. I also have 2 E5900, and they work great, they are the only 3D player that will expand the picture to remove the black bars.
answered 1 year, 6 months ago
experttech
0points
0out of 0found this answer helpful.
answer 2
Try adjusting Frequency settings
answered 2 years ago
RAJNIKANTH
Schaumburg, IL
0points
0out of 0found this answer helpful.
answer 3
This kind of issue is a little more complicated than we can do over Q&A. Please contact us on Twitter or Facebook. Below is the information you'll need to contact us.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Adobe Flash Player

Is there a way of installing Adobe Flash Player on the unit to run on websites that use Flash while using the web browser in SmartHub? I see that you have the Linux OS.

Also, is there a way of connecting a wireless or wired keyboard/mouse to the unit instead of using the arrow keys on the remote to position the "arrow" cursor on the onscreen keyboard. That is VERY slow and frustrating.
asked 2 years ago
JiminJax
Jacksonville, FL
on BD-E5900
0points
0out of 0found this question helpful.
Answer this Question
3 answers
Answers
answer 1
My answer is to return it to the store tommorrow. If the browser does not have flash it I misunderstood it's ablity to surf the web. This browser is like a one legged goat with flash I'll mention my frustration on and this limitation in my social media account so thers won't make the same mistake. All the apps in the world will not makeup for a crippled browser.

This is re: the Samsung 3d wireless blue ray player

Even if you decline my comment I wll get my opinion out very disappointed.
answered 1 year, 7 months ago
bernC
+3points
4out of 5found this answer helpful.
answer 2
jimharvey1's answers were accurate. I'll add for the keyboard and mouse that they need to be HID and wireless.
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
answer 3
No. Adobe Flash cannot be loaded into the player.

Yes, A wireless keyboard or mouse can be plugged into the front USB port.
answered 2 years ago
JiminJax
Jacksonville, FL
0points
0out of 0found this answer helpful.
Question

Can't access Smart Hub/Internet

So I've been dealing with this problem all day. I just got this blu ray player from samsung (BD-E5900) and it refuses to stay connected to the internet. I was able to install a firmware update by usbto see if that would fix the problem but every time I try to access the web or use the smarthub to download apps, an error that says "error_update_003" pops up and says I am not connected to the internet. I have reset my modem, reset the player, verified I have internet access but once I try the smarthub, I am apparently kicked off. I have tried both wired and wireless. Any suggestions?
asked 1 year, 6 months ago
Pelenor
United States
on BD-E5900
+1point
1out of 1found this question helpful.
Answer this Question
3 answers
Answers
answer 1
I attempted to access smart hub again today and it did download an update and progressed farther than it did previously, but the problems still happen.
Can not connect. No network connection. error_update_00x. model bind.

I went through a both the smart hub reset and a hard reset. Neither fixed the problem. Apparently Samsung does NOT have the problem fixed.
answered 1 year, 6 months ago
jmart7282
+4points
4out of 4found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you try again, as we recently identified a Smart Hub issue that has since been corrected.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 3
I have a similar issue. Couldn't update firmware online and when I update via usb it gives me an error message saying invalid model settings and doesn't allow me internet access when on the smart hub.
answered 1 year, 6 months ago
JaketheSnake2013
0points
0out of 0found this answer helpful.
Question

Why doesn't it play DVDs

When I insert a DVD it says no disc inserted!
asked 1 year, 9 months ago
Farty
on BD-E5900
0points
0out of 0found this question helpful.
Answer this Question
3 answers
Answers
answer 1
I have the same issue, will not read a DVD and I've tried many, even those brand new and out of the package.
answered 1 year, 7 months ago
a2monkey
Detroit, MI, USA
-1point
0out of 1found this answer helpful.
answer 2
DVD could be damaged have tried multiple DVD's and tried those DVD's in another system to insure issue is with Blu-Ray device.
 
Products from my answer
 
3D Blu-ray Disc® Player With Built-in WiFi (BD-E5900)
4.4 out of 5(276)
 
 
 
 
 
answered 1 year, 8 months ago
mwilliams35
Minneapolis, MN
-1point
0out of 1found this answer helpful.
answer 3
Thank you for contacting Samsung.

We recommend you perform a hard reset of your player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410259&modelname=BD-E5900

Once you've reset your player and reconfigured your network settings, we recommend you make sure the player's firmware is updated. The latest firmware update that appears on the support page for your product is 1053.2 released on 9/27/2012.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-E5900

If the issue persists, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How can I use Amazon Instant Video service?

Just purchased the BD-E5900 and have wireless-N network (full strength at Bluray site). I can get to Amazon and into the movie selections in the web browser, but the movies fail to launch after waiting 30 minutes "downloading". Is the format unsupported or will there be an app available?
asked 2 years, 4 months ago
TechDad86
IL
on BD-E5900
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I don't work for Samsung so I cannot say whether or not an app will be available for Amazon Instant Video, but unless a device has an app for that service the only other way to access it is through a Mac or a Windows computer with a fully-enabled web browser. The mini-browser on the BD player cannot currently handle Flash or Java content.
answered 2 years, 3 months ago
Temujin
Fort Lauderdale, FL, USA
+2points
2out of 2found this answer helpful.
answer 2
Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Blue Ray 3D Compatability?

Purchased Ice Age 3D Blue Ray disk and it will not play on our BD player (BD-E5900/ZA). The disk loads just fine and allows me to select and play 2D with the same disk, but when I select 3D, the player "locks up" with a blank screen and will not respond to any remote command other than Power Off. The BD player works fine in 3D with another Blue Ray 3D disk. We are viewing on a Samsung 3D TV (U55ES6500FXZA). Where do I go from here?
asked 1 year, 8 months ago
Arcy
Lakeland, FL
on BD-E5900
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you make sure your player has the latest firmware. The latest update was issued on 10/24/2012.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-E5900

If your player already has the latest firmware, we recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406654&modelname=BD-E5900

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-2points
1out of 4found this answer helpful.
answer 2
I think we're supposed to wait for a firmware update.
answered 1 year, 8 months ago
White26Rice
North Carolina, USA
+1point
2out of 3found this answer helpful.
Question

The Netflix menu (or lack of) is very user un-friendly.

Our new blu-ray player is a replacement for a previous (2 yr. old) model from Samsung. The previous model had a user-friendly Netflix menu. The menu on our new player is nearly unusable. If fact, there is no actual menu or homepage. One can only choose from a horizontal band of "recently watched" and "newly added" choices. What happened to the standard Netflix menu? Is there a setup change that needs to be made by me?
asked 1 year, 8 months ago
Jeweler
on BD-E5900
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
Hello Jeweler,
You will have different levels of functionality depending on what device you are using the Netfix app on. In other words, using it on a smart tv may allow more flexibility than using it on a blu-ray player. I would recommend using the app on whatever device you feel offers you the best experience.

I hope this helps.
answered 1 year, 7 months ago
ArmyVeteran
Detroit, MI
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

2011 and 2012 devices use a newer version of the Netflix app than 2009 and 2010 models do. Netflix develops the app for Samsung products, so you may wish to contact them to share your feedback on the app functionality.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Hulu Plus and Netflix

When I try to open Hulu plus I get a black screen. Every other time I try to open Netflix I get the same. When Netflix DOES actually open I get to sign in and to see my que, but the shows are blurry/fuzzy and horrible quality. Why won't the apps open every time? Why is the picture quality awful? I am connected to Wifi. I have accounts set up for all of these apps. I have tried to updates but it keeps telling me there are no updates.
asked 1 year, 8 months ago
pinkela
US
on BD-E5900
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Have you done any speed tests or contacted your ISP? Something like what you are describing is related to slow data speeds or wifi router/modem issues,
answered 1 year, 7 months ago
shel692
0points
0out of 0found this answer helpful.
Question

Dvd disc not recognized. Can't play this disc. Disc has Cinavia protection. Why doesn't it play?

I've tried both Blue Ray and DVD discs for the movie "Rock of Ages' and my BD5900 player says it doesn't recognize the disc and can't play it. The only explanation is my player doesn't play DVD's with Cinavia protection on it. Why can't my new player play this type of disc when it plays perfectly well in every other player I've tried it in. The guy at the video store thinks I'm nuts for bringing it back all the time. He did suggest I get rid of this Samsung player. Any thoughts?
asked 1 year, 8 months ago
uncleglennie
Canada
on BD-E5900
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
For additional information on Cinavia, we recommend you review the following info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047289&fm_seq=51303

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you check to make sure your player has the latest firmware installed.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-E5900

Additionally, you should work through this disc playback guide:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406628&modelname=BD-E5900

If your issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to play a DVD or is my unit broken?

I put a DVD disk (tried a few) into my new player, it is not recognizing that there is a disk in. Am I doing something wrong or is the player defective?
asked 1 year, 7 months ago
a2monkey
Detroit, MI, USA
on BD-E5900
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Thank you for contacting Samsung.

You are welcome to try a hard reset as ArmyVeteran suggested.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410259&modelname=BD-E5900

But, we also recommend you review the following support article on disc playback to help determine your next best course of action.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406628&modelname=BD-E5900

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Try doing a hard reset on the player. If you call Samsung technical support, they can walk you through the process.
answered 1 year, 7 months ago
ArmyVeteran
Detroit, MI
0points
0out of 0found this answer helpful.
Question

where can I find a list of error codes and explaintions

cannot add apps from smarthub main screen keep getting different error codes
tried in wifi mode and wired mode
asked 1 year, 7 months ago
cneal6
Brooklyn Park
on BD-E5900
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
Thank you for contacting Samsung.

As ArmyVeteran suggests, we would also recommend a hard reset.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410259&modelname=BD-E5900

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Try doing a hard reset on the player and then try adding your apps again.
answered 1 year, 7 months ago
ArmyVeteran
Detroit, MI
0points
0out of 0found this answer helpful.
Question

The Amazing Spiderman 3D Blue Ray doesn't play

I bought The Amazing Spiderman 3D Blu Ray....I put it in my player and it will not play. I can get to the movie menu on 3d, select play movie, get past the piracy warnings and all that...then I get a black screen, and the 3d blue ray is freeze, I can't use any botton on my remote control, and I have to turn off it and turn on to eject the disc. I updated my firmware, I bought the HDMI cable from samsung, but nothing works.
asked 1 year, 7 months ago
Pepelalo78
AZ
on BD-E5900
-1point
0out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
answer 2
they told me that it should workafter the next update comes out.
answered 1 year, 7 months ago
cliffntul
0points
1out of 2found this answer helpful.
Question

Hulu Plus not loading from Smart Hub

The only application I cannot get to work on the new BD-5900 is Hulu Plus. I am sure it is not my connection since all other apps are working just fine. It's either the app itself or the way Samsung is handling the app. I read on here that I am not the only person with this problem.

When I try accessing the app, the wheel starts spinning but nothing happens. If I go to Samsung Apps through the hub and try to launch it from there, the screen turns black, the 'connecting' message comes on and still nothing happens. I once left it like that for almost 30 min, and nothing happened. If I highlight the application and try to re-install it from the hub, the message comes on that it has been re-installed but the same thing happens: Hulu Plus just won't load. If I try to uninstall it from Samsung Apps screen, the 'Uninstall' button is grayed out, so I can't even select it. I was logged in with my Samsung ID when I tried all this.

Does anyone know how to fix it?
asked 1 year, 7 months ago
toeachhisownmask
on BD-E5900
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Try doing a hard reset on the player. If you call Samsung technical support they can walk you through the process. It just may be a software glitch can can be easily fixed after doing the reset.

I hope this helps.
answered 1 year, 7 months ago
ArmyVeteran
Detroit, MI
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question.

Model #: BD-E5900
Serial #: ???
Unique ID: ???
Firmware version: ???
Smart Hub version: ???
Memory usage: ???

Router model: ???
ISP: ???

Description of Behavior: "When I try accessing the app, the wheel starts spinning but nothing happens. If I go to Samsung Apps through the hub and try to launch it from there, the screen turns black, the 'connecting' message comes on and still nothing happens. I once left it like that for almost 30 min, and nothing happened."

Please contact us at qasupport@sea.samsung.com and provide us with the above information as well as your wonderful summary. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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