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Customer Questions & Answers for
samsung BD-E5700

Customer Questions & Answers:
75 Questions
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83 Answers

Questions & Answers for samsung BD-E5700

Question

Why can't I connect to Netflix using wireless internet with my blueray play with wifi?

'
asked 2 years ago
fullike
on BD-E5700
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answer 1
There might be a security settings with the wireless internet preventing connection from Netflix. It might also be a firewall. Also incorrect date settings on the Blueray can also be a problem
answered 2 years ago
sken
Riverdale, MD, USA
-7points
0out of 7found this answer helpful.
Question

I need an activation number to access netflix, will you please be kind enough to send it asap? thank you in advance

asked 2 years ago
anto
on BD-E5700
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answer 1
You need to get the activation code from Netflix. Once your device has prompted you for the activation code you need to log into your netflix account, there you will receive the code to key in. Then viola!
answered 1 year, 11 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How do I find the registration number for netflix?

asked 1 year, 10 months ago
dsqrb
Renton, WA, USA
on BD-E5700
+1point
1out of 1found this question helpful.
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Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide to better understand how to register a Netflix account and activate the app on your Blu-ray player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you are seeking your player's Unique ID and the Netflix ESN, you will need to do the following.

Launch Smart Hub > Press TOOLS button > Scroll to Settings and press Enter > Scroll to "About Smart Hub" and press Enter > Scroll to "Details" and press Enter and this info will appear on the screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is YouTube not working

All My other Apps are working. The YouTube sign appears on the screen and a red underline, nothing else happened after that, not even after one hour.
asked 1 year, 9 months ago
Sigster
Houston, TX, USA
on BD-E5700
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answer 1
Thank you for contacting Samsung.

We recommend you remove and re-add the YouTube app to see if that fixes the issue. Please review the following support article for the steps on how to delete the app. In between deleting and re-adding the app, we recommend you power off your player for 5 minutes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192

If this does not work, we recommend you consider resetting Smart Hub entirely.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

can i download the hbo go and showtime go apps, to my smart hub blue ray?

asked 1 year, 8 months ago
1willdo
on BD-E5700
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1 answer
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answer 1
Thank you for contacting Samsung. Unfortunately, only Samsung TVs are supported at this time. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

downloading apps

I see many complaints on memory for apps. The DVD only has 103 MB to start with. Without downloading any apps there is about 80 MB already used. That doesn't leave much for Samsung apps. Having to delete apps to download a different one is a pain. Is there not a way to add more memery?
asked 1 year, 8 months ago
Technet
North Carolina, USA
on BD-E5700
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Deleting apps.

How can I delete some of the apps that came with my dvd player? I need to free up some memory before it will allow me to download the apps that I want to have.
asked 1 year, 7 months ago
asdf1234
Ohio, USA
on BD-E5700
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does my Blu-Ray player say that my memory is full when I try and watch a movie using the movie iq?

The message reads:
Your player does not have enough storage space for the download. Please try again when more space is available.
This is brand new and there is nothing on it.
asked 1 year, 7 months ago
wlmontee
on BD-E5700
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1 answer
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answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

can you use a wireless keyboard with this?

I always have to enter info on my remote...just wondering if you can use a wireless keyboard and do they make them for this blue-ray?
asked 1 year, 5 months ago
cigi922
texas
on BD-E5700
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answer 1
Thank you for contacting Samsung. Unfortunately, it's not supported. I apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

unsupported signal check device output.?? Blu-ray disc.

asked 1 year, 3 months ago
art3282
on BD-E5700
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

player unable to connect to the internet

Installed and set up the unit to a Samsung HD-TV, everytihing went smoth up to the connection to the internet; always come with same message "unable to connect to the internet"
The wifi connection is Ok, in the same room, up to 3 tablets, laptop an i-phones go to the internet using same linksys E-1000 router without any problem
asked 1 year, 3 months ago
hectoreme
on BD-E5700
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can consult this guide to see where the wireless connection is failing on the TV's end: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408980&modelname=BD-E5700&modelcode=BD-E5700%2FZA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let is know what steps you've tried thus far as well as your Blu-ray player's current firmware version. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Where can I find the Release Notes for the latest firmware update?

The firmware installation guide does not explain where to find the release notes for the upgrade or mention what is being fixed/updated. Is there anyway to find out what is being fixed/updated?
asked 1 year, 3 months ago
AntoinetteW
VA
on BD-E5700
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Answers
answer 1
Thank you for contacting Samsung.

According to our home theater specialist, this information is not readily available online. She says that each firmware file will have a description, but that it usually just reads "Playback Compatibility."

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Why am I not getting DTS sound through the coax output of the player

I have a Sherwood AV 5.1 receiver with coaxial digital inputs (no HDMI inputs). When I set the player to what appears to be the digital output, I can't seem to get DTS sound. I was able to get Dolby Digital sound through the digital output.

Now, with my previous Blu-Ray player, I was able to get DTS sound to my receiver.
asked 1 year, 3 months ago
BballDad
Melbourne, FL, USA
on BD-E5700
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1 answer
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answer 1
Thank you for contacting Samsung.

We have conferred with our resident home theater specialist and she recommends you set your audio options on the player to Bitstream Unprocessed. You can learn more about this setting on page 29 of the user manual in a section titled Digital Output Selection.

http://downloadcenter.samsung.com/content/UM/201205/20120514174902127/02227A-BD-E5700-ZA-ENG-BM-0514.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to get more memory on blu-ray?

I have been trying to download an app on my blu-ray but it keeps telling me I do not have enough memory to download anything more. What do I need to increase the memory on my device?
asked 2 years ago
Rae26
on BD-E5700
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1 answer
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answer 1
You can either remove apps that are currently taking up memory, or you can put a USB stick in the back for extra memory.
answered 1 year, 11 months ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

Stuck in endless "INSTALLING" when trying to use Netflix or Smart Hub

I am usually very patient when I encounter a problem and ask for assistance from a manufacturer, but I see this is not a new issue and you have not provided a working solution the other times it has been asked. PLEASE give us a solution. About 3 months ago I bought a new 32" hdtv, and I have been very happy with it. So about 3 weeks ago, I bought a new SAMSUNG 55"hdtv, and this BD-E5700 player... and a brand new powerful wireless router just for this "Smart" TV system. So of course I'm pretty annoyed to be having this stupid problem. Netflix has worked TWICE... and I was able to see the smart hub and look through the list of apps twice also... but otherwise, when I try to use Netflix or the Smart Hub it goes into "INSTALLING" and STAYS THERE. As I am writing this, it has been "INSTALLING" for more than two hours right now. From what I see on your service site - if it is correct - the current version of the firmware is 1009.0... and that is fhe version on my E5700. These three items are my first Samsung purchases ever... please prove to me that buying Samsung was not a mistake. Thank you.
asked 1 year, 11 months ago
AnnoyedSamsungCustomer
Indiana
on BD-E5700
+1point
1out of 1found this question helpful.
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Answers
answer 1
Thank for contacting Samsung.

We're sorry to hear you're encountering this issue. We have consulted our resident home theater expert and she suggests you completely power off the device for 10-20 seconds, power it back on and try the Smart Hub download again. The download and installation process should take no more than 5-7 minutes at the most. If the player gets stuck in the "Installing" loop again, she suggested a factory reset of the player. You can read more about that process via the link below:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PrgL11HGGdS20GYC5CpQHtp2w2vnThm5MF3TfghxN6Y5t24dvmrl%21-1721297013%211358249754%211336664267622

If you attempt the factory reset and Smart Hub or Netflix act up again, we suggest you check the following settings.

If you're able to access all network features except for Netflix, it's likely that the Time Zone and Clock Setting are incorrect. When you reset the player, the Time Zone may default to London, thus the date and time settings are incorrect. If NTP (Network Time Protocol) is set to ON in Network Settings, it will adjust the date and time but may be off by an hour or more due to the time zone settings and DST.

Netflix is designed to request a time and date stamp from the player twice daily. If your player is turned off, the request comes back unanswered and no action is taken. However if the player is powered on when the request is sent, and the time and date are incorrect, this will cause Netflix to be unavailable.

To resolve this, you must:

Set your time zone
Set the date and time
Turn NTP to OFF.

We also recommend to make sure your router has the latest firmware. Even if a brand-new purchase, it can't hurt to make sure it too is upgraded. You will need to check that product's manual or official website on how to complete that process.

While you're welcome to reply back here with your results, it's recommended you fill out the form below if you need additional assistance, as this will allow us to directly contact you and escalate your issues if necessary.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-5points
1out of 7found this answer helpful.
Question

The Web Browser is not in my applications section of Snart Hub. How do I add it?

I have looked through the various sections of Apps but have not been able to find the Web Browser. I have looked through the history of questions and answers and did not see anything on this issue.
asked 1 year, 1 month ago
Anonymous
Ringgold, GA 30736, USA
on BD-E5700
0points
0out of 0found this question helpful.
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answer 1
Thank you for contacting Samsung. Samsung Blu-ray players come with the Web browser pre-installed. As this model doesn't come with a browser pre-installed, you can't add it after the fact due to hardware limitations.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

how do I get my allshare app on my blu ray player to work?

im trying to establish a connection between my galaxy SIII and my blu ray player
asked 1 year, 9 months ago
tiggajr
Orlando, FL
on BD-E5700
0points
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1 answer
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answer 1
you have to load it to your computer. it takes a long time for your computer to find all your files, and wi-fi does the rest. for ever phone tablet etc you attach your 5700 will find these files.. only downside It finds them all. I have not been able ti find a way to pick and choose what to put on my tv and what to leave off
answered 1 year, 8 months ago
justhis
alabama
+1point
1out of 1found this answer helpful.
Question

My products model number isn't listed on website, can't register product!

I just purchased a Blu-ray player, model number BD-E5400/ZA. I tried to register the product so that I will be informed when new firmware is available. While attempting to register the product, I was unable to find the correct model number.
asked 1 year, 5 months ago
Painwhisperer
Seattle, WA.
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and please confirm the model code; also, please let us know where you bought this model, both retailer and location. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how long is my warranty?

asked 1 year, 1 month ago
washguy
on BD-E5700
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does this product do an 'install' every time I attempt to use Netflix or even go to "The HUB"?

Whenever I try to connect to Netflix or 'The HUB' the DVD player spends 15 to 20 minutes with an 'installing' notice. It is very very annoying. I checked to see if there were any downloads needed and it replied 'no'. Considering this is one feature that influenced my decision to buy this product I am very dissatisfied with it's performance to date.
asked 1 year, 11 months ago
Ericanit5
Kansas City, MO, USA
on BD-E5700
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

We recommend you refer to this link in an effort to get this issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PnDJ2Q5LtDRGhjkfTTnXRdR7pJLVTQhL2nMy2KkZRcvhSG2tW2ms%211358249754%21-1721297013%211336394569585

You also mentioned that you'd checked to see if the player needed any downloads and it indicated it did not. We show that a firmware update was released for this player on 3/27/2012. Prior to this issue occurring, do you remember running a firmware update on this player within the last 2 months? If not and you opt for a full player reset, we recommend you check for firmware updates (if not prompted) before re-installing any third-party apps beyond those that come installed as part of the factory software build.

You might also try deleting and re-installing the two problem apps, as issues with apps are often resolved when reset to their factory settings.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-3points
3out of 9found this answer helpful.
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