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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5700

Customer Questions & Answers:
76 Questions
 | 
84 Answers

Questions & Answers for samsung BD-E5700

Question

Why does it install an update every time I try to use an app?

Every time I go to Smart Hub or try to run Netflix directly it starts an install. The installs run for over an hour and I have to shut down and start over. It takes me several tries to access any of my apps.
asked 2 years, 4 months ago
mkhedrick2
on BD-E5700
-2points
1out of 4found this question helpful.
1 answer
Answers
answer 1
Updates happen as the individual Apps are updated with new features by the App owners, but they should only take a few minutes each, unless there's a major firmware updating in progress. Those can take a little longer.

It shouldn't take longer than an hour - you may want to see if you have a problem with your router. It sounds as if network traffic may be high, causing a delay in download speeds.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
-6points
0out of 6found this answer helpful.
Question

How to get more memory on blu-ray?

I have been trying to download an app on my blu-ray but it keeps telling me I do not have enough memory to download anything more. What do I need to increase the memory on my device?
asked 2 years, 4 months ago
Rae26
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can either remove apps that are currently taking up memory, or you can put a USB stick in the back for extra memory.
answered 2 years, 4 months ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

How do I download the skype app to make my tv camera work?

asked 2 years, 4 months ago
Ash31
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Apps are added as the content owners make software available for the Samsung Apps platform.

When new Apps are added, they are included in the list of Apps on the Samsung site, which can be found by searching your model here:

http://www.samsung.com/us/appstore/...

If the App you're looking for isn't there, it may not be available, or may be currently under development.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does this product do an 'install' every time I attempt to use Netflix or even go to "The HUB"?

Whenever I try to connect to Netflix or 'The HUB' the DVD player spends 15 to 20 minutes with an 'installing' notice. It is very very annoying. I checked to see if there were any downloads needed and it replied 'no'. Considering this is one feature that influenced my decision to buy this product I am very dissatisfied with it's performance to date.
asked 2 years, 3 months ago
Ericanit5
Kansas City, MO, USA
on BD-E5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

We recommend you refer to this link in an effort to get this issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PnDJ2Q5LtDRGhjkfTTnXRdR7pJLVTQhL2nMy2KkZRcvhSG2tW2ms%211358249754%21-1721297013%211336394569585

You also mentioned that you'd checked to see if the player needed any downloads and it indicated it did not. We show that a firmware update was released for this player on 3/27/2012. Prior to this issue occurring, do you remember running a firmware update on this player within the last 2 months? If not and you opt for a full player reset, we recommend you check for firmware updates (if not prompted) before re-installing any third-party apps beyond those that come installed as part of the factory software build.

You might also try deleting and re-installing the two problem apps, as issues with apps are often resolved when reset to their factory settings.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-3points
3out of 9found this answer helpful.
Question

My BLu-ray player seems to be "stuck" in a loop

I tried to load a dvd on Saturday into my BLU-Ray E5700 player. The player turned on ON, LOAD, then nothing, THe player's diplay then displayed STOP for a few seconds then OFF. I have looked through your troubleshooting guide. I have tried a reset but the player does not respond at all to the reset. Have unplugged the player, have done everything I can think of. The player will not reset and will not repond to the remote. In other words, I cannot even get to the set up page. Even without a dvd in the player, when it comes on it is ON-LOAD-STOP-OFF. Am not getting any use out of this player at present
asked 2 years, 2 months ago
Becky2
3394 Greentree Pl, Lexington, KY 40517, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for the inconvenience this may have been to you. Here's a guide on how to do a hard reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44564

If the hard reset does not work, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 2 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

My blue-ray is giving me message that I dont have enough memory to download wnload an app that I already have downloaded.

My player is new and all of the sudden when I click on an app that I have already downloaded, for instance, vudu, it says that I don't have enough memory to down load this app. Also, my password is always showing incorrect, I go change in on computer at website and it still shows incorrect password on player.
asked 2 years, 2 months ago
cigi922
texas
on BD-E5700
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Remove unwanted/unused applications. This worked for me, I removed what I was not using/interested.
answered 2 years, 2 months ago
VaViN
MS
-1point
0out of 1found this answer helpful.
Question

Why is YouTube not working

All My other Apps are working. The YouTube sign appears on the screen and a red underline, nothing else happened after that, not even after one hour.
asked 2 years, 2 months ago
Sigster
Houston, TX, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you remove and re-add the YouTube app to see if that fixes the issue. Please review the following support article for the steps on how to delete the app. In between deleting and re-adding the app, we recommend you power off your player for 5 minutes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192

If this does not work, we recommend you consider resetting Smart Hub entirely.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Blue ray DVD will not play

This is a new unit. Regular DVD plays, but Blue Ray DVD does not. First two segments times show on unit display, but no picture or audio shows on TV. Eventually just shows dashes on Samsung display. Could the DVD itself be bad? I have no other Blue Ray DVDs to try or another player to try the DVD on.
asked 2 years, 1 month ago
whitewaterrafter
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Even though this may be a new unit to you, there was a firmware update for this device issued on 6/8/2012. If you have configured your player to connect to your wired or wireless network and have not already been prompted to update the firmware and done so, please follow these directions to get this process started.

1. With your remote, highlight By Internet, and then press the
button located between the up, down, left & right buttons. The "Connecting to Server" message appears.
2. If there is a download available, the Download pop-up appears with a progress bar and the download starts.
3. When the download is complete, the Upgrade Query window appears with three choices: Upgrade Now, Upgrade Later or Don't Upgrade.
4. If you select Upgrade Now, the player upgrades the software, turns off and then turns on automatically.
5. If you do not make a selection in one minute or select Upgrade Later, the player stores the new upgrade software. You can upgrade the software later using the By Downloaded function.
6. If you select Don't Upgrade, the player cancels the upgrade.

If you've already got the latest firmware or the issue persists, we recommend you perform a hard reset. Please following the directions below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047795&fm_seq=51915

If you continue to have trouble with the player following these recommended actions, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

samsung apps

i am unable to open netflix
asked 2 years, 1 month ago
casshougie
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for any inconvenience. Please update your firmware. You may do so over the network, or you can download it from this site, following the instructions: http://www.samsung.com/us/support/owners/product/BD-E5700
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Will the apps display on any TV?

If this is mentioned in the article I missed it. Do these apps appear on any brand of tv or only on a Samsung?
Thanks
asked 2 years, 1 month ago
SteveT07
Laurel md
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. They'll display through any TV because they are a function on the Blu-ray player.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Smart Hub

I cannot get the SmartHub to work. We have reset the system many, many times. The only thing it will do is flash and then stay on the menu screen. It will not even open the first menu of Smart Hub. What can we do?
asked 2 years, 1 month ago
Anonymous
US
on BD-E5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Please ensure you're on the most recent version of firmware. You can find the firmware at this link: http://www.samsung.com/us/support/owners/product/BD-E5700#firmware

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Netflix App

Hello, my blueray player not have the option to install Netflix from Samsung Apps
Thanks
asked 2 years, 1 month ago
DaveRSX
Puerto Rico
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Netflix should come pre-installed to your device. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

I have tried multiple times to register for Pandora

I keep doing what your instructions say. Put in the activation code into my computer, then open my Pandora account. Then I go back to the bluray player and it again gives me an activation code. I have done then 6 times with no success

The bluray player has a direct cable connection to my router
asked 2 years ago
Aqaman
Brookfield
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please ensure that you have an active Internet Connection and use these instructions: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

BD-E5700 I can connect with wire... but not wireless

Everytime I try to connect with WI-FI (the main reason I acquired this device), the system comes back with "unable to connect to router....". I tested with a wired connection, and it connects to Internet just great. I also tested the WI-FI signal with my portable laptop at the same location as the BD device... and it works fine. What could be the problem #I've tried everything the manual or the system tells you to do#?
asked 2 years ago
Jakelaf
Montreal, Canada
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You could try to reduce the distance between the Blu-ray player and the wireless access point in order to do determine if there's an actual problem with Blu-ray player. Additionally, here's the complete guide to setting up an Internet connection for it: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409144&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

downloading apps

I see many complaints on memory for apps. The DVD only has 103 MB to start with. Without downloading any apps there is about 80 MB already used. That doesn't leave much for Samsung apps. Having to delete apps to download a different one is a pain. Is there not a way to add more memery?
asked 2 years ago
Technet
North Carolina, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Deleting apps.

How can I delete some of the apps that came with my dvd player? I need to free up some memory before it will allow me to download the apps that I want to have.
asked 1 year, 11 months ago
asdf1234
Ohio, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does my Blu-Ray player say that my memory is full when I try and watch a movie using the movie iq?

The message reads:
Your player does not have enough storage space for the download. Please try again when more space is available.
This is brand new and there is nothing on it.
asked 1 year, 11 months ago
wlmontee
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How to have a reliable start-up?

Often times when I boot the samsung player with the intention of navigating to the hub it just freezes and says installing or downloading. Other times it just boots right up. I have been going to the system tab and updating the appliance regularly. Just wondering what I can do to keep from freezing at boot....
asked 1 year, 11 months ago
mikeehe
Creswell, OR 97426, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide. You have the option of performing 1 or more resets in an effort to resolve this issue. While we would recommend a Hard Reset, you are certainly welcome to try the Smart Hub Reset first to see if that resolves the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I delete apps?

On the smart hub page how can I delete an unwanted app?
asked 1 year, 10 months ago
RangeRyder
Kenai, AK, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When you are in the Smart hub push the "C" button on the remote to enter the edit mode. Put a check in the box of the apps you want to delete. Arrow down to the menu at the bottom of the screen and scroll to the delete selection. Push the enter button in the middle of the arrows on the remote.
answered 1 year, 10 months ago
Mlovell4
Phoenix, AZ, USA
+2points
2out of 2found this answer helpful.
Question

How come pandora is not working on my blu ray?

asked 1 year, 9 months ago
benks
Denver, CO, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article for troubleshooting purposes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407221&modelname=BD-E5700

If you have any additional concerns, please email qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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