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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5700

Customer Questions & Answers:
76 Questions
 | 
84 Answers

Questions & Answers for samsung BD-E5700

Question

Where is Allshare for this device?

I can't find an Allshare download for the BD-E5700. Will the Allshare listed for the earlier BD-D5700 work with my BD-E5700?
asked 2 years, 7 months ago
hopefull45
WI
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes. You will need to download the latest firmware update first.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Why can't I connect to Netflix using wireless internet with my blueray play with wifi?

'
asked 2 years, 6 months ago
fullike
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There might be a security settings with the wireless internet preventing connection from Netflix. It might also be a firewall. Also incorrect date settings on the Blueray can also be a problem
answered 2 years, 6 months ago
sken
Riverdale, MD, USA
-7points
0out of 7found this answer helpful.
Question

Smart hub download

Is it necessary that every time I turn on my blu ray player that it has to download and install the smart hub? It always takes a while to go through this whole process every time.
asked 2 years, 5 months ago
MDUB25
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

I need an activation number to access netflix, will you please be kind enough to send it asap? thank you in advance

asked 2 years, 6 months ago
anto
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to get the activation code from Netflix. Once your device has prompted you for the activation code you need to log into your netflix account, there you will receive the code to key in. Then viola!
answered 2 years, 5 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Why does it install an update every time I try to use an app?

Every time I go to Smart Hub or try to run Netflix directly it starts an install. The installs run for over an hour and I have to shut down and start over. It takes me several tries to access any of my apps.
asked 2 years, 6 months ago
mkhedrick2
on BD-E5700
-2points
1out of 4found this question helpful.
1 answer
Answers
answer 1
Updates happen as the individual Apps are updated with new features by the App owners, but they should only take a few minutes each, unless there's a major firmware updating in progress. Those can take a little longer.

It shouldn't take longer than an hour - you may want to see if you have a problem with your router. It sounds as if network traffic may be high, causing a delay in download speeds.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
-6points
0out of 6found this answer helpful.
Question

How do I download the skype app to make my tv camera work?

asked 2 years, 5 months ago
Ash31
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Apps are added as the content owners make software available for the Samsung Apps platform.

When new Apps are added, they are included in the list of Apps on the Samsung site, which can be found by searching your model here:

http://www.samsung.com/us/appstore/...

If the App you're looking for isn't there, it may not be available, or may be currently under development.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to get more memory on blu-ray?

I have been trying to download an app on my blu-ray but it keeps telling me I do not have enough memory to download anything more. What do I need to increase the memory on my device?
asked 2 years, 6 months ago
Rae26
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can either remove apps that are currently taking up memory, or you can put a USB stick in the back for extra memory.
answered 2 years, 5 months ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

Stuck in endless "INSTALLING" when trying to use Netflix or Smart Hub

I am usually very patient when I encounter a problem and ask for assistance from a manufacturer, but I see this is not a new issue and you have not provided a working solution the other times it has been asked. PLEASE give us a solution. About 3 months ago I bought a new 32" hdtv, and I have been very happy with it. So about 3 weeks ago, I bought a new SAMSUNG 55"hdtv, and this BD-E5700 player... and a brand new powerful wireless router just for this "Smart" TV system. So of course I'm pretty annoyed to be having this stupid problem. Netflix has worked TWICE... and I was able to see the smart hub and look through the list of apps twice also... but otherwise, when I try to use Netflix or the Smart Hub it goes into "INSTALLING" and STAYS THERE. As I am writing this, it has been "INSTALLING" for more than two hours right now. From what I see on your service site - if it is correct - the current version of the firmware is 1009.0... and that is fhe version on my E5700. These three items are my first Samsung purchases ever... please prove to me that buying Samsung was not a mistake. Thank you.
asked 2 years, 5 months ago
AnnoyedSamsungCustomer
Indiana
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank for contacting Samsung.

We're sorry to hear you're encountering this issue. We have consulted our resident home theater expert and she suggests you completely power off the device for 10-20 seconds, power it back on and try the Smart Hub download again. The download and installation process should take no more than 5-7 minutes at the most. If the player gets stuck in the "Installing" loop again, she suggested a factory reset of the player. You can read more about that process via the link below:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PrgL11HGGdS20GYC5CpQHtp2w2vnThm5MF3TfghxN6Y5t24dvmrl%21-1721297013%211358249754%211336664267622

If you attempt the factory reset and Smart Hub or Netflix act up again, we suggest you check the following settings.

If you're able to access all network features except for Netflix, it's likely that the Time Zone and Clock Setting are incorrect. When you reset the player, the Time Zone may default to London, thus the date and time settings are incorrect. If NTP (Network Time Protocol) is set to ON in Network Settings, it will adjust the date and time but may be off by an hour or more due to the time zone settings and DST.

Netflix is designed to request a time and date stamp from the player twice daily. If your player is turned off, the request comes back unanswered and no action is taken. However if the player is powered on when the request is sent, and the time and date are incorrect, this will cause Netflix to be unavailable.

To resolve this, you must:

Set your time zone
Set the date and time
Turn NTP to OFF.

We also recommend to make sure your router has the latest firmware. Even if a brand-new purchase, it can't hurt to make sure it too is upgraded. You will need to check that product's manual or official website on how to complete that process.

While you're welcome to reply back here with your results, it's recommended you fill out the form below if you need additional assistance, as this will allow us to directly contact you and escalate your issues if necessary.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-5points
1out of 7found this answer helpful.
Question

How do I find the registration number for netflix?

asked 2 years, 4 months ago
dsqrb
Renton, WA, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide to better understand how to register a Netflix account and activate the app on your Blu-ray player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you are seeking your player's Unique ID and the Netflix ESN, you will need to do the following.

Launch Smart Hub > Press TOOLS button > Scroll to Settings and press Enter > Scroll to "About Smart Hub" and press Enter > Scroll to "Details" and press Enter and this info will appear on the screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does this product do an 'install' every time I attempt to use Netflix or even go to "The HUB"?

Whenever I try to connect to Netflix or 'The HUB' the DVD player spends 15 to 20 minutes with an 'installing' notice. It is very very annoying. I checked to see if there were any downloads needed and it replied 'no'. Considering this is one feature that influenced my decision to buy this product I am very dissatisfied with it's performance to date.
asked 2 years, 5 months ago
Ericanit5
Kansas City, MO, USA
on BD-E5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

We recommend you refer to this link in an effort to get this issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PnDJ2Q5LtDRGhjkfTTnXRdR7pJLVTQhL2nMy2KkZRcvhSG2tW2ms%211358249754%21-1721297013%211336394569585

You also mentioned that you'd checked to see if the player needed any downloads and it indicated it did not. We show that a firmware update was released for this player on 3/27/2012. Prior to this issue occurring, do you remember running a firmware update on this player within the last 2 months? If not and you opt for a full player reset, we recommend you check for firmware updates (if not prompted) before re-installing any third-party apps beyond those that come installed as part of the factory software build.

You might also try deleting and re-installing the two problem apps, as issues with apps are often resolved when reset to their factory settings.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-3points
3out of 9found this answer helpful.
Question

My blue-ray is giving me message that I dont have enough memory to download wnload an app that I already have downloaded.

My player is new and all of the sudden when I click on an app that I have already downloaded, for instance, vudu, it says that I don't have enough memory to down load this app. Also, my password is always showing incorrect, I go change in on computer at website and it still shows incorrect password on player.
asked 2 years, 4 months ago
cigi922
texas
on BD-E5700
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Remove unwanted/unused applications. This worked for me, I removed what I was not using/interested.
answered 2 years, 3 months ago
VaViN
MS
-1point
0out of 1found this answer helpful.
Question

My BLu-ray player seems to be "stuck" in a loop

I tried to load a dvd on Saturday into my BLU-Ray E5700 player. The player turned on ON, LOAD, then nothing, THe player's diplay then displayed STOP for a few seconds then OFF. I have looked through your troubleshooting guide. I have tried a reset but the player does not respond at all to the reset. Have unplugged the player, have done everything I can think of. The player will not reset and will not repond to the remote. In other words, I cannot even get to the set up page. Even without a dvd in the player, when it comes on it is ON-LOAD-STOP-OFF. Am not getting any use out of this player at present
asked 2 years, 4 months ago
Becky2
3394 Greentree Pl, Lexington, KY 40517, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for the inconvenience this may have been to you. Here's a guide on how to do a hard reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44564

If the hard reset does not work, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

trouble getting on pandora

its telling me there is a license problem, any idea why?
asked 2 years, 3 months ago
trhalowell
Salt lake city, Ut.
on BD-E5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Is there a limit to the size of external USB I can connect?

I recently upgraded my External Hard Drive from 1TB to 3TB, and the BR Player does not detect the drive. Is size an issue?
asked 2 years, 4 months ago
major1
San Diego
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You probably have a v3.0 USB which is not supported. Try buying one that is v2.0 compatible
answered 2 years, 3 months ago
VaViN
MS
-2points
1out of 4found this answer helpful.
Question

When does Samsung plan to repair the Netflix app.

Because of other problems I had to return the original BD E5700ZA that I purchased. Samsung replaced it on the warranty, which I appreciate. However, the NetFlix app still does not work on the new machine. Since one of the main reasons I bought the machine in the first place is to watch NetFlix, this is disappoinging! Two months ago a service representative admitted there are problems with the app and that some day it would be fixed, but he couldn't say when. Any thoughts NOW as to when you might fix the problem?
asked 2 years, 3 months ago
gdpnothappy
Memphis, TN
on BD-E5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031717&fm_seq=31885

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

You may also wish to contact Netflix customer support, as they are aware of customer issues related to this and other models and will be able to offer additional guidance.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

how do I stream netflix

asked 2 years, 3 months ago
mimikay
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

In order to stream Netflix, you will need to make sure your player is connected to your home Internet connection via a wired or wireless connection.

Once that's been configured, press the Smart Hub button on your remote and follow the steps to activate the service if you have not already done so.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407199

Once that's complete, please follow this guide to set up Netflix.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you need additional support, please call 1-800-SAMSUNG to have a live agent walk you through the process.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why do I have to log on every time i go into netflex

asked 2 years, 3 months ago
Rande31577
Naples, FL
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We apologize for the inconvenience. If you're experiencing general app issues, sometimes they can be solved by a Smart Hub reset. Here's a guide on how to do so: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Smart Hub

I cannot get the SmartHub to work. We have reset the system many, many times. The only thing it will do is flash and then stay on the menu screen. It will not even open the first menu of Smart Hub. What can we do?
asked 2 years, 3 months ago
Anonymous
US
on BD-E5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Please ensure you're on the most recent version of firmware. You can find the firmware at this link: http://www.samsung.com/us/support/owners/product/BD-E5700#firmware

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

how do I get my allshare app on my blu ray player to work?

im trying to establish a connection between my galaxy SIII and my blu ray player
asked 2 years, 3 months ago
tiggajr
Orlando, FL
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
you have to load it to your computer. it takes a long time for your computer to find all your files, and wi-fi does the rest. for ever phone tablet etc you attach your 5700 will find these files.. only downside It finds them all. I have not been able ti find a way to pick and choose what to put on my tv and what to leave off
answered 2 years, 2 months ago
justhis
alabama
+1point
1out of 1found this answer helpful.
Question

APPS

How do you delete the default recomended apps. I have removed all the others but still don't have space for the app I would like to try
asked 2 years, 3 months ago
dp205
ca
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. You can modify the My Apps section. However, the other sections aren't accessible to manipulation.

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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