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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5700

Customer Questions & Answers:
76 Questions
 | 
84 Answers

Questions & Answers for samsung BD-E5700

Question

Smart hub download

Is it necessary that every time I turn on my blu ray player that it has to download and install the smart hub? It always takes a while to go through this whole process every time.
asked 2 years, 6 months ago
MDUB25
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

My BLu-ray player seems to be "stuck" in a loop

I tried to load a dvd on Saturday into my BLU-Ray E5700 player. The player turned on ON, LOAD, then nothing, THe player's diplay then displayed STOP for a few seconds then OFF. I have looked through your troubleshooting guide. I have tried a reset but the player does not respond at all to the reset. Have unplugged the player, have done everything I can think of. The player will not reset and will not repond to the remote. In other words, I cannot even get to the set up page. Even without a dvd in the player, when it comes on it is ON-LOAD-STOP-OFF. Am not getting any use out of this player at present
asked 2 years, 5 months ago
Becky2
3394 Greentree Pl, Lexington, KY 40517, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for the inconvenience this may have been to you. Here's a guide on how to do a hard reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44564

If the hard reset does not work, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 5 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

Is there a limit to the size of external USB I can connect?

I recently upgraded my External Hard Drive from 1TB to 3TB, and the BR Player does not detect the drive. Is size an issue?
asked 2 years, 5 months ago
major1
San Diego
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You probably have a v3.0 USB which is not supported. Try buying one that is v2.0 compatible
answered 2 years, 4 months ago
VaViN
MS
-2points
1out of 4found this answer helpful.
Question

When does Samsung plan to repair the Netflix app.

Because of other problems I had to return the original BD E5700ZA that I purchased. Samsung replaced it on the warranty, which I appreciate. However, the NetFlix app still does not work on the new machine. Since one of the main reasons I bought the machine in the first place is to watch NetFlix, this is disappoinging! Two months ago a service representative admitted there are problems with the app and that some day it would be fixed, but he couldn't say when. Any thoughts NOW as to when you might fix the problem?
asked 2 years, 4 months ago
gdpnothappy
Memphis, TN
on BD-E5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031717&fm_seq=31885

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

You may also wish to contact Netflix customer support, as they are aware of customer issues related to this and other models and will be able to offer additional guidance.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

how do I stream netflix

asked 2 years, 4 months ago
mimikay
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

In order to stream Netflix, you will need to make sure your player is connected to your home Internet connection via a wired or wireless connection.

Once that's been configured, press the Smart Hub button on your remote and follow the steps to activate the service if you have not already done so.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407199

Once that's complete, please follow this guide to set up Netflix.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you need additional support, please call 1-800-SAMSUNG to have a live agent walk you through the process.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why do I have to log on every time i go into netflex

asked 2 years, 4 months ago
Rande31577
Naples, FL
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We apologize for the inconvenience. If you're experiencing general app issues, sometimes they can be solved by a Smart Hub reset. Here's a guide on how to do so: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can't access Samsung Apps

I can log on to my samsung account and stream sample video from Hulu, and Fandango App seems to work O.K. so assume WiFi is fine but when ever I try to open Samsung Apps, i get an error message that "Network Interference Occurred, Try Again Later:.
Same error message when trying to download TMZ app.
???
asked 2 years, 3 months ago
Meckanism
San Diego
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We apologize for the inconvenience you've been experiencing. Please try to reset Smart Hub on your device: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

How do I delete apps?

On the smart hub page how can I delete an unwanted app?
asked 2 years, 1 month ago
RangeRyder
Kenai, AK, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When you are in the Smart hub push the "C" button on the remote to enter the edit mode. Put a check in the box of the apps you want to delete. Arrow down to the menu at the bottom of the screen and scroll to the delete selection. Push the enter button in the middle of the arrows on the remote.
answered 2 years, 1 month ago
Mlovell4
Phoenix, AZ, USA
+2points
2out of 2found this answer helpful.
Question

Is allshare available for the MAC OS?

asked 1 year, 11 months ago
Aces54
Florida, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, there is not. However, you may be able to find other DLNA solutions that might work. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why can't I connect to Netflix using wireless internet with my blueray play with wifi?

'
asked 2 years, 7 months ago
fullike
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There might be a security settings with the wireless internet preventing connection from Netflix. It might also be a firewall. Also incorrect date settings on the Blueray can also be a problem
answered 2 years, 7 months ago
sken
Riverdale, MD, USA
-7points
0out of 7found this answer helpful.
Question

I need an activation number to access netflix, will you please be kind enough to send it asap? thank you in advance

asked 2 years, 7 months ago
anto
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to get the activation code from Netflix. Once your device has prompted you for the activation code you need to log into your netflix account, there you will receive the code to key in. Then viola!
answered 2 years, 6 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Allshare with Galaxy Tab 2 10.1 to BD-E5700

I am having difficulty streaming photos and video from my Samsung Tablet to my Blu Ray E-5700.

I can stream to my Samsung S III from my tablet with no problems.

Do I need to have All Share installed on a PC before this will work?
asked 1 year, 10 months ago
shopao
Vancouver, BC, Canada
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When upgrading the software via the internet, it gets to 90 % every time then starts over.

asked 1 year, 10 months ago
jen1993
texas
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please try a reset on your Blu-ray player and then try the firmware update again: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6405&prd_ia_cd=N0000071&map_seq=40232

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I find the registration number for netflix?

asked 2 years, 5 months ago
dsqrb
Renton, WA, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide to better understand how to register a Netflix account and activate the app on your Blu-ray player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you are seeking your player's Unique ID and the Netflix ESN, you will need to do the following.

Launch Smart Hub > Press TOOLS button > Scroll to Settings and press Enter > Scroll to "About Smart Hub" and press Enter > Scroll to "Details" and press Enter and this info will appear on the screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Samsun Smart View iPhone app Issue with BD-E5700

Despite a new version (2.5.2) of the Samsung SmartView remote control iPhone app being published on January 29, 2013 that supposedly "improved device discovery", I am unable to set up my iPhone to connect with my BD-E5700.

The SmartView app on my iPhone correctly discovers the BD-E5700 and the BD-E5700 is correctly connecting to my wifi-network, however the blu- ray player is not identifying my iPhone as a Networked Remote Control.

Help!
asked 1 year, 9 months ago
rjgcharlotte
Charlotte, NC, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please make sure you have the most up to date firmware: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031783&fm_seq=31951

If that doesn't work, you may want to try a hard reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405041&modelname=BD-E5700

If your problem still persists, please contact us at qasupport@sea.samsung.com and we would be happy to look into this further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
Samsungtech74
0points
0out of 0found this answer helpful.
Question

Smart View iPhone App not connecting

The latest Smart View iPhone app published on 1/29/2013 won't connect to my BD-E5700! My iPhone recognizes the blu-ray and the blu-ray is properly connected to my wifi network, but the player will not recignize my iPhone as a networked remote control.

Help!
asked 1 year, 9 months ago
rjgcharlotte
Charlotte, NC, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please make sure you have the most up to date firmware: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031783&fm_seq=31951

If that doesn't work, you may want to try a hard reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405041&modelname=BD-E5700

If your problem still persists, please contact us at qasupport@sea.samsung.com and we would be happy to look into this further. Thank you for being a Samsung customer!

The Samsung Online Support Team
Need More Details
answered 1 year, 9 months ago
Samsungtech74
0points
0out of 0found this answer helpful.
Question

Why is YouTube not working

All My other Apps are working. The YouTube sign appears on the screen and a red underline, nothing else happened after that, not even after one hour.
asked 2 years, 4 months ago
Sigster
Houston, TX, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you remove and re-add the YouTube app to see if that fixes the issue. Please review the following support article for the steps on how to delete the app. In between deleting and re-adding the app, we recommend you power off your player for 5 minutes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192

If this does not work, we recommend you consider resetting Smart Hub entirely.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

can i download the hbo go and showtime go apps, to my smart hub blue ray?

asked 2 years, 3 months ago
1willdo
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, only Samsung TVs are supported at this time. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

downloading apps

I see many complaints on memory for apps. The DVD only has 103 MB to start with. Without downloading any apps there is about 80 MB already used. That doesn't leave much for Samsung apps. Having to delete apps to download a different one is a pain. Is there not a way to add more memery?
asked 2 years, 3 months ago
Technet
North Carolina, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Deleting apps.

How can I delete some of the apps that came with my dvd player? I need to free up some memory before it will allow me to download the apps that I want to have.
asked 2 years, 2 months ago
asdf1234
Ohio, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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