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Customer Questions & Answers for
samsung BD-E5700

Customer Questions & Answers:
75 Questions
 | 
83 Answers

Questions & Answers for samsung BD-E5700

Question

How to get more memory on blu-ray?

I have been trying to download an app on my blu-ray but it keeps telling me I do not have enough memory to download anything more. What do I need to increase the memory on my device?
asked 2 years ago
Rae26
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You can either remove apps that are currently taking up memory, or you can put a USB stick in the back for extra memory.
answered 1 year, 11 months ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

Stuck in endless "INSTALLING" when trying to use Netflix or Smart Hub

I am usually very patient when I encounter a problem and ask for assistance from a manufacturer, but I see this is not a new issue and you have not provided a working solution the other times it has been asked. PLEASE give us a solution. About 3 months ago I bought a new 32" hdtv, and I have been very happy with it. So about 3 weeks ago, I bought a new SAMSUNG 55"hdtv, and this BD-E5700 player... and a brand new powerful wireless router just for this "Smart" TV system. So of course I'm pretty annoyed to be having this stupid problem. Netflix has worked TWICE... and I was able to see the smart hub and look through the list of apps twice also... but otherwise, when I try to use Netflix or the Smart Hub it goes into "INSTALLING" and STAYS THERE. As I am writing this, it has been "INSTALLING" for more than two hours right now. From what I see on your service site - if it is correct - the current version of the firmware is 1009.0... and that is fhe version on my E5700. These three items are my first Samsung purchases ever... please prove to me that buying Samsung was not a mistake. Thank you.
asked 1 year, 11 months ago
AnnoyedSamsungCustomer
Indiana
on BD-E5700
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank for contacting Samsung.

We're sorry to hear you're encountering this issue. We have consulted our resident home theater expert and she suggests you completely power off the device for 10-20 seconds, power it back on and try the Smart Hub download again. The download and installation process should take no more than 5-7 minutes at the most. If the player gets stuck in the "Installing" loop again, she suggested a factory reset of the player. You can read more about that process via the link below:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PrgL11HGGdS20GYC5CpQHtp2w2vnThm5MF3TfghxN6Y5t24dvmrl%21-1721297013%211358249754%211336664267622

If you attempt the factory reset and Smart Hub or Netflix act up again, we suggest you check the following settings.

If you're able to access all network features except for Netflix, it's likely that the Time Zone and Clock Setting are incorrect. When you reset the player, the Time Zone may default to London, thus the date and time settings are incorrect. If NTP (Network Time Protocol) is set to ON in Network Settings, it will adjust the date and time but may be off by an hour or more due to the time zone settings and DST.

Netflix is designed to request a time and date stamp from the player twice daily. If your player is turned off, the request comes back unanswered and no action is taken. However if the player is powered on when the request is sent, and the time and date are incorrect, this will cause Netflix to be unavailable.

To resolve this, you must:

Set your time zone
Set the date and time
Turn NTP to OFF.

We also recommend to make sure your router has the latest firmware. Even if a brand-new purchase, it can't hurt to make sure it too is upgraded. You will need to check that product's manual or official website on how to complete that process.

While you're welcome to reply back here with your results, it's recommended you fill out the form below if you need additional assistance, as this will allow us to directly contact you and escalate your issues if necessary.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-5points
1out of 7found this answer helpful.
Question

The Web Browser is not in my applications section of Snart Hub. How do I add it?

I have looked through the various sections of Apps but have not been able to find the Web Browser. I have looked through the history of questions and answers and did not see anything on this issue.
asked 1 year, 1 month ago
Anonymous
Ringgold, GA 30736, USA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Samsung Blu-ray players come with the Web browser pre-installed. As this model doesn't come with a browser pre-installed, you can't add it after the fact due to hardware limitations.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

how do I get my allshare app on my blu ray player to work?

im trying to establish a connection between my galaxy SIII and my blu ray player
asked 1 year, 9 months ago
tiggajr
Orlando, FL
on BD-E5700
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1 answer
Answers
answer 1
you have to load it to your computer. it takes a long time for your computer to find all your files, and wi-fi does the rest. for ever phone tablet etc you attach your 5700 will find these files.. only downside It finds them all. I have not been able ti find a way to pick and choose what to put on my tv and what to leave off
answered 1 year, 8 months ago
justhis
alabama
+1point
1out of 1found this answer helpful.
Question

My products model number isn't listed on website, can't register product!

I just purchased a Blu-ray player, model number BD-E5400/ZA. I tried to register the product so that I will be informed when new firmware is available. While attempting to register the product, I was unable to find the correct model number.
asked 1 year, 5 months ago
Painwhisperer
Seattle, WA.
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and please confirm the model code; also, please let us know where you bought this model, both retailer and location. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how long is my warranty?

asked 1 year, 1 month ago
washguy
on BD-E5700
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does this product do an 'install' every time I attempt to use Netflix or even go to "The HUB"?

Whenever I try to connect to Netflix or 'The HUB' the DVD player spends 15 to 20 minutes with an 'installing' notice. It is very very annoying. I checked to see if there were any downloads needed and it replied 'no'. Considering this is one feature that influenced my decision to buy this product I am very dissatisfied with it's performance to date.
asked 1 year, 11 months ago
Ericanit5
Kansas City, MO, USA
on BD-E5700
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

We recommend you refer to this link in an effort to get this issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PnDJ2Q5LtDRGhjkfTTnXRdR7pJLVTQhL2nMy2KkZRcvhSG2tW2ms%211358249754%21-1721297013%211336394569585

You also mentioned that you'd checked to see if the player needed any downloads and it indicated it did not. We show that a firmware update was released for this player on 3/27/2012. Prior to this issue occurring, do you remember running a firmware update on this player within the last 2 months? If not and you opt for a full player reset, we recommend you check for firmware updates (if not prompted) before re-installing any third-party apps beyond those that come installed as part of the factory software build.

You might also try deleting and re-installing the two problem apps, as issues with apps are often resolved when reset to their factory settings.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-3points
3out of 9found this answer helpful.
Question

My blue-ray is giving me message that I dont have enough memory to download wnload an app that I already have downloaded.

My player is new and all of the sudden when I click on an app that I have already downloaded, for instance, vudu, it says that I don't have enough memory to down load this app. Also, my password is always showing incorrect, I go change in on computer at website and it still shows incorrect password on player.
asked 1 year, 10 months ago
cigi922
texas
on BD-E5700
-3points
0out of 3found this question helpful.
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1 answer
Answers
answer 1
Remove unwanted/unused applications. This worked for me, I removed what I was not using/interested.
answered 1 year, 9 months ago
VaViN
MS
-1point
0out of 1found this answer helpful.
Question

trouble getting on pandora

its telling me there is a license problem, any idea why?
asked 1 year, 9 months ago
trhalowell
Salt lake city, Ut.
on BD-E5700
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

APPS

How do you delete the default recomended apps. I have removed all the others but still don't have space for the app I would like to try
asked 1 year, 9 months ago
dp205
ca
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. You can modify the My Apps section. However, the other sections aren't accessible to manipulation.

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Blue ray DVD will not play

This is a new unit. Regular DVD plays, but Blue Ray DVD does not. First two segments times show on unit display, but no picture or audio shows on TV. Eventually just shows dashes on Samsung display. Could the DVD itself be bad? I have no other Blue Ray DVDs to try or another player to try the DVD on.
asked 1 year, 9 months ago
whitewaterrafter
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Even though this may be a new unit to you, there was a firmware update for this device issued on 6/8/2012. If you have configured your player to connect to your wired or wireless network and have not already been prompted to update the firmware and done so, please follow these directions to get this process started.

1. With your remote, highlight By Internet, and then press the
button located between the up, down, left & right buttons. The "Connecting to Server" message appears.
2. If there is a download available, the Download pop-up appears with a progress bar and the download starts.
3. When the download is complete, the Upgrade Query window appears with three choices: Upgrade Now, Upgrade Later or Don't Upgrade.
4. If you select Upgrade Now, the player upgrades the software, turns off and then turns on automatically.
5. If you do not make a selection in one minute or select Upgrade Later, the player stores the new upgrade software. You can upgrade the software later using the By Downloaded function.
6. If you select Don't Upgrade, the player cancels the upgrade.

If you've already got the latest firmware or the issue persists, we recommend you perform a hard reset. Please following the directions below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047795&fm_seq=51915

If you continue to have trouble with the player following these recommended actions, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

samsung apps

i am unable to open netflix
asked 1 year, 9 months ago
casshougie
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry for any inconvenience. Please update your firmware. You may do so over the network, or you can download it from this site, following the instructions: http://www.samsung.com/us/support/owners/product/BD-E5700
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Will the apps display on any TV?

If this is mentioned in the article I missed it. Do these apps appear on any brand of tv or only on a Samsung?
Thanks
asked 1 year, 9 months ago
SteveT07
Laurel md
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. They'll display through any TV because they are a function on the Blu-ray player.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Netflix App

Hello, my blueray player not have the option to install Netflix from Samsung Apps
Thanks
asked 1 year, 9 months ago
DaveRSX
Puerto Rico
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question. Netflix should come pre-installed to your device. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

My player is quite new. I do not have the box it came in. How do I find m password to connect to the internet?

MOdel is BD-5700
asked 1 year, 8 months ago
geepy
North Carolina, USA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You may need to create an account. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031749&fm_seq=31917

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

I have tried multiple times to register for Pandora

I keep doing what your instructions say. Put in the activation code into my computer, then open my Pandora account. Then I go back to the bluray player and it again gives me an activation code. I have done then 6 times with no success

The bluray player has a direct cable connection to my router
asked 1 year, 8 months ago
Aqaman
Brookfield
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Please ensure that you have an active Internet Connection and use these instructions: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

BD-E5700 I can connect with wire... but not wireless

Everytime I try to connect with WI-FI (the main reason I acquired this device), the system comes back with "unable to connect to router....". I tested with a wired connection, and it connects to Internet just great. I also tested the WI-FI signal with my portable laptop at the same location as the BD device... and it works fine. What could be the problem #I've tried everything the manual or the system tells you to do#?
asked 1 year, 8 months ago
Jakelaf
Montreal, Canada
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You could try to reduce the distance between the Blu-ray player and the wireless access point in order to do determine if there's an actual problem with Blu-ray player. Additionally, here's the complete guide to setting up an Internet connection for it: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409144&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Delete factory Apps

How do I remove factory installed apps. Like Netflix, Pandora and others?
asked 1 year, 7 months ago
Braate
on BD-E5700
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, the pre-installed apps cannot be deleted. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

USB doesn't work

I have a 750GB portable HDD where I have many movies that I wan't to watch. The HDD is formatted in NTFS and I have like 560GB on movies. The BD is not even detecting the HDD, this HDD turn on and is spinning but the when I chose the USB option it says that there is no usb detected. This is a USB 3.0 portable 2.5 HDD.
asked 1 year, 5 months ago
DarkLIon
Federal Way USA
on BD-E5700
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answer 1
Thank you for contacting Samsung.

This device only supports USB 2.0 and 1.1 devices. USB 3.0 is not supported.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
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2out of 2found this answer helpful.
Question

WI-fi speed of BD-E5700?

Is 802.11n supported by the BD-E5700?
asked 1 year, 3 months ago
Whyfi
on BD-E5700
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Yes, all Wi-Fi enabled 2012 devices support the 802.11n spectrum.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
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