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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5700

Customer Questions & Answers:
76 Questions
 | 
84 Answers

Questions & Answers for samsung BD-E5700

Question

Is there a limit to the size of external USB I can connect?

I recently upgraded my External Hard Drive from 1TB to 3TB, and the BR Player does not detect the drive. Is size an issue?
asked 2 years, 4 months ago
major1
San Diego
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You probably have a v3.0 USB which is not supported. Try buying one that is v2.0 compatible
answered 2 years, 4 months ago
VaViN
MS
-2points
1out of 4found this answer helpful.
Question

When does Samsung plan to repair the Netflix app.

Because of other problems I had to return the original BD E5700ZA that I purchased. Samsung replaced it on the warranty, which I appreciate. However, the NetFlix app still does not work on the new machine. Since one of the main reasons I bought the machine in the first place is to watch NetFlix, this is disappoinging! Two months ago a service representative admitted there are problems with the app and that some day it would be fixed, but he couldn't say when. Any thoughts NOW as to when you might fix the problem?
asked 2 years, 3 months ago
gdpnothappy
Memphis, TN
on BD-E5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031717&fm_seq=31885

We cannot speculate on unreleased software updates to various Samsung products. We suggest that you consider following @samsungtweets and @samsungsupport on Twitter, or liking the Samsung USA page on Facebook for future product and software announcements.

https://www.facebook.com/SamsungUSA

You may also wish to contact Netflix customer support, as they are aware of customer issues related to this and other models and will be able to offer additional guidance.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

how do I stream netflix

asked 2 years, 3 months ago
mimikay
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

In order to stream Netflix, you will need to make sure your player is connected to your home Internet connection via a wired or wireless connection.

Once that's been configured, press the Smart Hub button on your remote and follow the steps to activate the service if you have not already done so.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=407199

Once that's complete, please follow this guide to set up Netflix.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you need additional support, please call 1-800-SAMSUNG to have a live agent walk you through the process.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why do I have to log on every time i go into netflex

asked 2 years, 3 months ago
Rande31577
Naples, FL
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We apologize for the inconvenience. If you're experiencing general app issues, sometimes they can be solved by a Smart Hub reset. Here's a guide on how to do so: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Smart Hub

I cannot get the SmartHub to work. We have reset the system many, many times. The only thing it will do is flash and then stay on the menu screen. It will not even open the first menu of Smart Hub. What can we do?
asked 2 years, 3 months ago
Anonymous
US
on BD-E5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Please ensure you're on the most recent version of firmware. You can find the firmware at this link: http://www.samsung.com/us/support/owners/product/BD-E5700#firmware

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

how do I get my allshare app on my blu ray player to work?

im trying to establish a connection between my galaxy SIII and my blu ray player
asked 2 years, 3 months ago
tiggajr
Orlando, FL
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
you have to load it to your computer. it takes a long time for your computer to find all your files, and wi-fi does the rest. for ever phone tablet etc you attach your 5700 will find these files.. only downside It finds them all. I have not been able ti find a way to pick and choose what to put on my tv and what to leave off
answered 2 years, 2 months ago
justhis
alabama
+1point
1out of 1found this answer helpful.
Question

APPS

How do you delete the default recomended apps. I have removed all the others but still don't have space for the app I would like to try
asked 2 years, 3 months ago
dp205
ca
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. You can modify the My Apps section. However, the other sections aren't accessible to manipulation.

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Blue ray DVD will not play

This is a new unit. Regular DVD plays, but Blue Ray DVD does not. First two segments times show on unit display, but no picture or audio shows on TV. Eventually just shows dashes on Samsung display. Could the DVD itself be bad? I have no other Blue Ray DVDs to try or another player to try the DVD on.
asked 2 years, 3 months ago
whitewaterrafter
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Even though this may be a new unit to you, there was a firmware update for this device issued on 6/8/2012. If you have configured your player to connect to your wired or wireless network and have not already been prompted to update the firmware and done so, please follow these directions to get this process started.

1. With your remote, highlight By Internet, and then press the
button located between the up, down, left & right buttons. The "Connecting to Server" message appears.
2. If there is a download available, the Download pop-up appears with a progress bar and the download starts.
3. When the download is complete, the Upgrade Query window appears with three choices: Upgrade Now, Upgrade Later or Don't Upgrade.
4. If you select Upgrade Now, the player upgrades the software, turns off and then turns on automatically.
5. If you do not make a selection in one minute or select Upgrade Later, the player stores the new upgrade software. You can upgrade the software later using the By Downloaded function.
6. If you select Don't Upgrade, the player cancels the upgrade.

If you've already got the latest firmware or the issue persists, we recommend you perform a hard reset. Please following the directions below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047795&fm_seq=51915

If you continue to have trouble with the player following these recommended actions, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

samsung apps

i am unable to open netflix
asked 2 years, 3 months ago
casshougie
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for any inconvenience. Please update your firmware. You may do so over the network, or you can download it from this site, following the instructions: http://www.samsung.com/us/support/owners/product/BD-E5700
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

When trying to access an app a message tells me I don't have enough memory, how do I increase my memory

asked 2 years, 3 months ago
therm
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung!

You can increase memory by freeing up some space on your Smart Hub. Here's a link with more information: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047030&fm_seq=50358

Thank you for being a Samsung customer!
The Samsung Online Support Team

And if you don't mind, please take a minute to let us know how we're doing by completing this survey: http://www.surveymonkey.com/s/SamsungElectronicsSupport
answered 2 years, 3 months ago
SamsungTech75
-1point
0out of 1found this answer helpful.
Question

Will the apps display on any TV?

If this is mentioned in the article I missed it. Do these apps appear on any brand of tv or only on a Samsung?
Thanks
asked 2 years, 3 months ago
SteveT07
Laurel md
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. They'll display through any TV because they are a function on the Blu-ray player.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Netflix App

Hello, my blueray player not have the option to install Netflix from Samsung Apps
Thanks
asked 2 years, 3 months ago
DaveRSX
Puerto Rico
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Netflix should come pre-installed to your device. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Why is YouTube not working

All My other Apps are working. The YouTube sign appears on the screen and a red underline, nothing else happened after that, not even after one hour.
asked 2 years, 3 months ago
Sigster
Houston, TX, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you remove and re-add the YouTube app to see if that fixes the issue. Please review the following support article for the steps on how to delete the app. In between deleting and re-adding the app, we recommend you power off your player for 5 minutes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192

If this does not work, we recommend you consider resetting Smart Hub entirely.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

My player is quite new. I do not have the box it came in. How do I find m password to connect to the internet?

MOdel is BD-5700
asked 2 years, 2 months ago
geepy
North Carolina, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You may need to create an account. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031749&fm_seq=31917

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

I have tried multiple times to register for Pandora

I keep doing what your instructions say. Put in the activation code into my computer, then open my Pandora account. Then I go back to the bluray player and it again gives me an activation code. I have done then 6 times with no success

The bluray player has a direct cable connection to my router
asked 2 years, 2 months ago
Aqaman
Brookfield
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please ensure that you have an active Internet Connection and use these instructions: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

BD-E5700 I can connect with wire... but not wireless

Everytime I try to connect with WI-FI (the main reason I acquired this device), the system comes back with "unable to connect to router....". I tested with a wired connection, and it connects to Internet just great. I also tested the WI-FI signal with my portable laptop at the same location as the BD device... and it works fine. What could be the problem #I've tried everything the manual or the system tells you to do#?
asked 2 years, 2 months ago
Jakelaf
Montreal, Canada
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You could try to reduce the distance between the Blu-ray player and the wireless access point in order to do determine if there's an actual problem with Blu-ray player. Additionally, here's the complete guide to setting up an Internet connection for it: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409144&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Can't access Samsung Apps

I can log on to my samsung account and stream sample video from Hulu, and Fandango App seems to work O.K. so assume WiFi is fine but when ever I try to open Samsung Apps, i get an error message that "Network Interference Occurred, Try Again Later:.
Same error message when trying to download TMZ app.
???
asked 2 years, 2 months ago
Meckanism
San Diego
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We apologize for the inconvenience you've been experiencing. Please try to reset Smart Hub on your device: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

default setting

Is it possible to make Pandora as the default setting and not have to go thru HUB each time to reach Pandora?
asked 2 years, 2 months ago
captflx
Alabama
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

There is no way to change this in Smart Hub, but your remote has a Pandora button, so just press that whenever you wish to use the app and it will launch.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

can i download the hbo go and showtime go apps, to my smart hub blue ray?

asked 2 years, 2 months ago
1willdo
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, only Samsung TVs are supported at this time. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

downloading apps

I see many complaints on memory for apps. The DVD only has 103 MB to start with. Without downloading any apps there is about 80 MB already used. That doesn't leave much for Samsung apps. Having to delete apps to download a different one is a pain. Is there not a way to add more memery?
asked 2 years, 2 months ago
Technet
North Carolina, USA
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
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