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Customer Questions & Answers for
samsung BD-E5700

Customer Questions & Answers:
75 Questions
 | 
83 Answers

Questions & Answers for samsung BD-E5700

Question

it is saying wireless is unavailable?

asked 1 year, 10 months ago
brits
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
3 answers
Answers
answer 1
I've had the same problem with my blue ray player. I honestly think it's just a poorly designed / implemented wireless adapter within the player. It connects long enough to do the updates - then reset's itself and you can no longer connect wirelessly to ANYTHING. I ended up buying a different manufacturers blue ray, put it in the EXACT same case, connecting to the EXACT same wireless router and it hasn't dropped the connection ONCE.
answered 1 year, 6 months ago
ckcisme1966
Connecticut
+3points
3out of 3found this answer helpful.
answer 2
Reset your wireless access point.
Additionally, it is best for the player not to be in an enclosed cabinet/furniture, remember that the wireless signal will be degraded, every wall, door. furniture that the signal has to travel thru will significantly reduce your reception.
answered 1 year, 9 months ago
VaViN
MS
-3points
0out of 3found this answer helpful.
answer 3
Firstly, double-check that your WIFI router is on. Using a computer connected via the same wireless router, confirm that you can access the Internet, if not, the issue with your router (usually just restarting it should do the trick).

Make sure your BD-E5700 is within range of your wireless router. Usually devices within 30 feet of a WIFI router should have a good connection unless there are walls between the device(s) and the router.

If you have security set up on your wireless router, then you will have set this in your BD-E5700 settings.
answered 1 year, 10 months ago
jackspace
El Sobrante, CA
-4points
0out of 4found this answer helpful.
Question

Smart Hub Question

Everytime I go to Smart Hub, it takes me to a screen to update SmartHub and it just stays there, saying, "Installing forever. My internet connection is working fine. I can't seem to play anything in smart hub mode because it keeps attempting to install the update which has taken hours.
asked 1 year, 11 months ago
KMatley
Rocklin, CA, USA
on BD-E5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You should do a complete system reset, not just a Smart Hub reset. Here are the instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

Unfortunately, our server has been timing out, but I understand the issue should be fixed shortly. If you continue to have this problem, call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.
answered 1 year, 11 months ago
SamsungTech42
-2points
1out of 4found this answer helpful.
answer 2
I have had same problem for 2 days, I finally reset it before loading smart hub and unplugged it and waited a bit and plugged it back in, I must say I tried everything before going to settings and restoring to factory default but nothing worked, i had to reconnect to my router and do my settings over which turned out not to be too bad
answered 1 year, 11 months ago
Anonymous
Fargo ND
0points
0out of 0found this answer helpful.
Question

APPs issue

Hi,

When ever I try to connect to smart hub...it'sstarting, downloading and installing..

most times it takes for ever to connect to smart hub...
is this issue with my blueray player or with smart hub..

I am facing this issue since one week.

Thanks
Venu
asked 1 year, 11 months ago
Venureddy
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Restart your router, and your blue-ray player, depending on the router you have it this could be an issue due to the data throughput, not all the routes suffer from this, if this does not correct the issue you may need to open a support call, try upgrading the firmware to the latest version too.
answered 1 year, 9 months ago
VaViN
MS
+1point
1out of 1found this answer helpful.
answer 2
Very sorry to hear about your continuing problem. I understand our servers have been having issues, and further I understand the issues should be fixed shortly. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that the reset will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y
answered 1 year, 11 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

When I tried to download an app it said I needed more memory. How do I get more memory?

asked 1 year, 10 months ago
twddmd
Thornwood, NY, USA
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Uninstalled any unwanted/unused applications. This will free the space for you to install more.
answered 1 year, 9 months ago
VaViN
MS
-1point
1out of 3found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article to address this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

I need the activation code to connect with netflix

I was using this service fine, then now it says cants connect and go to netflix...netflix says I need an activation code...I have already been using this ???
asked 1 year, 10 months ago
cigi922
texas
on BD-E5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I had the same issue, the easiest way to fix this is by re-entering your account credentials on the Netflix Hub app.
answered 1 year, 9 months ago
VaViN
MS
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question. Here's a guide to help you with that problem: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&prd_ia_cd=N0000071&map_seq=15190

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do you register this product when the serial number hasn't been added to the list on the registration site?

asked 2 years, 1 month ago
Pohl
on BD-E5700
-1point
0out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Serial numbers shouldn't be found on any list. They are unique to your individual device. Look on the back of the player. Right side. There you should find a sticker containing manufacturing information. About halfway down you will see S/N and then a string of numbers and letters. That is your serial number for your player.
answered 1 year, 11 months ago
Anonymous
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear that you're having trouble registering your Samsung product.

Try calling into the 800-SAMSUNG Customer Service line, and one of our agents will be happy to assist you in registering your product.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 1 month ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does youtube randomly stop before the end of a video?

After youtube video runs for a while it freezes and won't contine or go back or forward. Have to shut blueray player off snd start over.
asked 11 months ago
gman154
Plattsburgh, NY, USA
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you for contacting Samsung. We recommend for your device that you use the compatible application to stream videos. So in this case you can download and use the YouTube application to watch your videos.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
answer 2
Programs using too much memory causing delay because too many open programs on internet media device like Blu-Ray. This delays buffer zone via slow internet speed, media connection quality from router (wireless-ethernet) connection for buffer zone or too many media devices operating causing GM(bps) bandwith download problem!
answered 11 months ago
gback
Charleston, SC
0points
0out of 0found this answer helpful.
Question

Why can't I connect to Netflix using wireless internet with my blueray play with wifi?

'
asked 2 years ago
fullike
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
There might be a security settings with the wireless internet preventing connection from Netflix. It might also be a firewall. Also incorrect date settings on the Blueray can also be a problem
answered 2 years ago
sken
Riverdale, MD, USA
-7points
0out of 7found this answer helpful.
Question

I need an activation number to access netflix, will you please be kind enough to send it asap? thank you in advance

asked 2 years ago
anto
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
You need to get the activation code from Netflix. Once your device has prompted you for the activation code you need to log into your netflix account, there you will receive the code to key in. Then viola!
answered 1 year, 11 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How do I find the registration number for netflix?

asked 1 year, 10 months ago
dsqrb
Renton, WA, USA
on BD-E5700
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide to better understand how to register a Netflix account and activate the app on your Blu-ray player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you are seeking your player's Unique ID and the Netflix ESN, you will need to do the following.

Launch Smart Hub > Press TOOLS button > Scroll to Settings and press Enter > Scroll to "About Smart Hub" and press Enter > Scroll to "Details" and press Enter and this info will appear on the screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is YouTube not working

All My other Apps are working. The YouTube sign appears on the screen and a red underline, nothing else happened after that, not even after one hour.
asked 1 year, 9 months ago
Sigster
Houston, TX, USA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you remove and re-add the YouTube app to see if that fixes the issue. Please review the following support article for the steps on how to delete the app. In between deleting and re-adding the app, we recommend you power off your player for 5 minutes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192

If this does not work, we recommend you consider resetting Smart Hub entirely.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

can i download the hbo go and showtime go apps, to my smart hub blue ray?

asked 1 year, 8 months ago
1willdo
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, only Samsung TVs are supported at this time. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

downloading apps

I see many complaints on memory for apps. The DVD only has 103 MB to start with. Without downloading any apps there is about 80 MB already used. That doesn't leave much for Samsung apps. Having to delete apps to download a different one is a pain. Is there not a way to add more memery?
asked 1 year, 8 months ago
Technet
North Carolina, USA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Deleting apps.

How can I delete some of the apps that came with my dvd player? I need to free up some memory before it will allow me to download the apps that I want to have.
asked 1 year, 7 months ago
asdf1234
Ohio, USA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192&modelname=BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does my Blu-Ray player say that my memory is full when I try and watch a movie using the movie iq?

The message reads:
Your player does not have enough storage space for the download. Please try again when more space is available.
This is brand new and there is nothing on it.
asked 1 year, 7 months ago
wlmontee
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

can you use a wireless keyboard with this?

I always have to enter info on my remote...just wondering if you can use a wireless keyboard and do they make them for this blue-ray?
asked 1 year, 5 months ago
cigi922
texas
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, it's not supported. I apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

unsupported signal check device output.?? Blu-ray disc.

asked 1 year, 3 months ago
art3282
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

player unable to connect to the internet

Installed and set up the unit to a Samsung HD-TV, everytihing went smoth up to the connection to the internet; always come with same message "unable to connect to the internet"
The wifi connection is Ok, in the same room, up to 3 tablets, laptop an i-phones go to the internet using same linksys E-1000 router without any problem
asked 1 year, 3 months ago
hectoreme
on BD-E5700
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can consult this guide to see where the wireless connection is failing on the TV's end: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408980&modelname=BD-E5700&modelcode=BD-E5700%2FZA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let is know what steps you've tried thus far as well as your Blu-ray player's current firmware version. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Where can I find the Release Notes for the latest firmware update?

The firmware installation guide does not explain where to find the release notes for the upgrade or mention what is being fixed/updated. Is there anyway to find out what is being fixed/updated?
asked 1 year, 3 months ago
AntoinetteW
VA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to our home theater specialist, this information is not readily available online. She says that each firmware file will have a description, but that it usually just reads "Playback Compatibility."

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Why am I not getting DTS sound through the coax output of the player

I have a Sherwood AV 5.1 receiver with coaxial digital inputs (no HDMI inputs). When I set the player to what appears to be the digital output, I can't seem to get DTS sound. I was able to get Dolby Digital sound through the digital output.

Now, with my previous Blu-Ray player, I was able to get DTS sound to my receiver.
asked 1 year, 2 months ago
BballDad
Melbourne, FL, USA
on BD-E5700
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

We have conferred with our resident home theater specialist and she recommends you set your audio options on the player to Bitstream Unprocessed. You can learn more about this setting on page 29 of the user manual in a section titled Digital Output Selection.

http://downloadcenter.samsung.com/content/UM/201205/20120514174902127/02227A-BD-E5700-ZA-ENG-BM-0514.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
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