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Customer Questions & Answers for
samsung BD-E5700

Customer Questions & Answers:
75 Questions
 | 
83 Answers

Questions & Answers for samsung BD-E5700

Question

it is saying wireless is unavailable?

asked 2 years, 2 months ago
brits
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
3 answers
Answers
answer 1
I've had the same problem with my blue ray player. I honestly think it's just a poorly designed / implemented wireless adapter within the player. It connects long enough to do the updates - then reset's itself and you can no longer connect wirelessly to ANYTHING. I ended up buying a different manufacturers blue ray, put it in the EXACT same case, connecting to the EXACT same wireless router and it hasn't dropped the connection ONCE.
answered 1 year, 9 months ago
ckcisme1966
Connecticut
+3points
3out of 3found this answer helpful.
answer 2
Reset your wireless access point.
Additionally, it is best for the player not to be in an enclosed cabinet/furniture, remember that the wireless signal will be degraded, every wall, door. furniture that the signal has to travel thru will significantly reduce your reception.
answered 2 years, 1 month ago
VaViN
MS
-3points
0out of 3found this answer helpful.
answer 3
Firstly, double-check that your WIFI router is on. Using a computer connected via the same wireless router, confirm that you can access the Internet, if not, the issue with your router (usually just restarting it should do the trick).

Make sure your BD-E5700 is within range of your wireless router. Usually devices within 30 feet of a WIFI router should have a good connection unless there are walls between the device(s) and the router.

If you have security set up on your wireless router, then you will have set this in your BD-E5700 settings.
answered 2 years, 1 month ago
jackspace
El Sobrante, CA
-4points
0out of 4found this answer helpful.
Question

Smart Hub Question

Everytime I go to Smart Hub, it takes me to a screen to update SmartHub and it just stays there, saying, "Installing forever. My internet connection is working fine. I can't seem to play anything in smart hub mode because it keeps attempting to install the update which has taken hours.
asked 2 years, 2 months ago
KMatley
Rocklin, CA, USA
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
You should do a complete system reset, not just a Smart Hub reset. Here are the instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

Unfortunately, our server has been timing out, but I understand the issue should be fixed shortly. If you continue to have this problem, call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.
answered 2 years, 2 months ago
SamsungTech42
-2points
1out of 4found this answer helpful.
answer 2
I have had same problem for 2 days, I finally reset it before loading smart hub and unplugged it and waited a bit and plugged it back in, I must say I tried everything before going to settings and restoring to factory default but nothing worked, i had to reconnect to my router and do my settings over which turned out not to be too bad
answered 2 years, 2 months ago
Anonymous
Fargo ND
0points
0out of 0found this answer helpful.
Question

APPs issue

Hi,

When ever I try to connect to smart hub...it'sstarting, downloading and installing..

most times it takes for ever to connect to smart hub...
is this issue with my blueray player or with smart hub..

I am facing this issue since one week.

Thanks
Venu
asked 2 years, 2 months ago
Venureddy
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Restart your router, and your blue-ray player, depending on the router you have it this could be an issue due to the data throughput, not all the routes suffer from this, if this does not correct the issue you may need to open a support call, try upgrading the firmware to the latest version too.
answered 2 years, 1 month ago
VaViN
MS
+1point
1out of 1found this answer helpful.
answer 2
Very sorry to hear about your continuing problem. I understand our servers have been having issues, and further I understand the issues should be fixed shortly. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that the reset will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

When I tried to download an app it said I needed more memory. How do I get more memory?

asked 2 years, 1 month ago
twddmd
Thornwood, NY, USA
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Uninstalled any unwanted/unused applications. This will free the space for you to install more.
answered 2 years, 1 month ago
VaViN
MS
-1point
1out of 3found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article to address this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

I need the activation code to connect with netflix

I was using this service fine, then now it says cants connect and go to netflix...netflix says I need an activation code...I have already been using this ???
asked 2 years, 1 month ago
cigi922
texas
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I had the same issue, the easiest way to fix this is by re-entering your account credentials on the Netflix Hub app.
answered 2 years, 1 month ago
VaViN
MS
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question. Here's a guide to help you with that problem: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&prd_ia_cd=N0000071&map_seq=15190

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do you register this product when the serial number hasn't been added to the list on the registration site?

asked 2 years, 4 months ago
Pohl
on BD-E5700
-1point
0out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Serial numbers shouldn't be found on any list. They are unique to your individual device. Look on the back of the player. Right side. There you should find a sticker containing manufacturing information. About halfway down you will see S/N and then a string of numbers and letters. That is your serial number for your player.
answered 2 years, 3 months ago
Anonymous
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear that you're having trouble registering your Samsung product.

Try calling into the 800-SAMSUNG Customer Service line, and one of our agents will be happy to assist you in registering your product.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does youtube randomly stop before the end of a video?

After youtube video runs for a while it freezes and won't contine or go back or forward. Have to shut blueray player off snd start over.
asked 1 year, 2 months ago
gman154
Plattsburgh, NY, USA
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you for contacting Samsung. We recommend for your device that you use the compatible application to stream videos. So in this case you can download and use the YouTube application to watch your videos.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
answer 2
Programs using too much memory causing delay because too many open programs on internet media device like Blu-Ray. This delays buffer zone via slow internet speed, media connection quality from router (wireless-ethernet) connection for buffer zone or too many media devices operating causing GM(bps) bandwith download problem!
answered 1 year, 2 months ago
gback
Charleston, SC
0points
0out of 0found this answer helpful.
Question

Why can't I connect to Netflix using wireless internet with my blueray play with wifi?

'
asked 2 years, 3 months ago
fullike
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
There might be a security settings with the wireless internet preventing connection from Netflix. It might also be a firewall. Also incorrect date settings on the Blueray can also be a problem
answered 2 years, 3 months ago
sken
Riverdale, MD, USA
-7points
0out of 7found this answer helpful.
Question

I need an activation number to access netflix, will you please be kind enough to send it asap? thank you in advance

asked 2 years, 3 months ago
anto
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
You need to get the activation code from Netflix. Once your device has prompted you for the activation code you need to log into your netflix account, there you will receive the code to key in. Then viola!
answered 2 years, 3 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Why does this product do an 'install' every time I attempt to use Netflix or even go to "The HUB"?

Whenever I try to connect to Netflix or 'The HUB' the DVD player spends 15 to 20 minutes with an 'installing' notice. It is very very annoying. I checked to see if there were any downloads needed and it replied 'no'. Considering this is one feature that influenced my decision to buy this product I am very dissatisfied with it's performance to date.
asked 2 years, 2 months ago
Ericanit5
Kansas City, MO, USA
on BD-E5700
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

We recommend you refer to this link in an effort to get this issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PnDJ2Q5LtDRGhjkfTTnXRdR7pJLVTQhL2nMy2KkZRcvhSG2tW2ms%211358249754%21-1721297013%211336394569585

You also mentioned that you'd checked to see if the player needed any downloads and it indicated it did not. We show that a firmware update was released for this player on 3/27/2012. Prior to this issue occurring, do you remember running a firmware update on this player within the last 2 months? If not and you opt for a full player reset, we recommend you check for firmware updates (if not prompted) before re-installing any third-party apps beyond those that come installed as part of the factory software build.

You might also try deleting and re-installing the two problem apps, as issues with apps are often resolved when reset to their factory settings.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-3points
3out of 9found this answer helpful.
Question

My blue-ray is giving me message that I dont have enough memory to download wnload an app that I already have downloaded.

My player is new and all of the sudden when I click on an app that I have already downloaded, for instance, vudu, it says that I don't have enough memory to down load this app. Also, my password is always showing incorrect, I go change in on computer at website and it still shows incorrect password on player.
asked 2 years, 1 month ago
cigi922
texas
on BD-E5700
-3points
0out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Remove unwanted/unused applications. This worked for me, I removed what I was not using/interested.
answered 2 years, 1 month ago
VaViN
MS
-1point
0out of 1found this answer helpful.
Question

How do I find the registration number for netflix?

asked 2 years, 1 month ago
dsqrb
Renton, WA, USA
on BD-E5700
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide to better understand how to register a Netflix account and activate the app on your Blu-ray player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you are seeking your player's Unique ID and the Netflix ESN, you will need to do the following.

Launch Smart Hub > Press TOOLS button > Scroll to Settings and press Enter > Scroll to "About Smart Hub" and press Enter > Scroll to "Details" and press Enter and this info will appear on the screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

trouble getting on pandora

its telling me there is a license problem, any idea why?
asked 2 years ago
trhalowell
Salt lake city, Ut.
on BD-E5700
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Why is YouTube not working

All My other Apps are working. The YouTube sign appears on the screen and a red underline, nothing else happened after that, not even after one hour.
asked 2 years ago
Sigster
Houston, TX, USA
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you remove and re-add the YouTube app to see if that fixes the issue. Please review the following support article for the steps on how to delete the app. In between deleting and re-adding the app, we recommend you power off your player for 5 minutes.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409192

If this does not work, we recommend you consider resetting Smart Hub entirely.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6409&prd_ia_cd=N0000071&map_seq=40230

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

APPS

How do you delete the default recomended apps. I have removed all the others but still don't have space for the app I would like to try
asked 2 years ago
dp205
ca
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question. You can modify the My Apps section. However, the other sections aren't accessible to manipulation.

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Blue ray DVD will not play

This is a new unit. Regular DVD plays, but Blue Ray DVD does not. First two segments times show on unit display, but no picture or audio shows on TV. Eventually just shows dashes on Samsung display. Could the DVD itself be bad? I have no other Blue Ray DVDs to try or another player to try the DVD on.
asked 2 years ago
whitewaterrafter
on BD-E5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Even though this may be a new unit to you, there was a firmware update for this device issued on 6/8/2012. If you have configured your player to connect to your wired or wireless network and have not already been prompted to update the firmware and done so, please follow these directions to get this process started.

1. With your remote, highlight By Internet, and then press the
button located between the up, down, left & right buttons. The "Connecting to Server" message appears.
2. If there is a download available, the Download pop-up appears with a progress bar and the download starts.
3. When the download is complete, the Upgrade Query window appears with three choices: Upgrade Now, Upgrade Later or Don't Upgrade.
4. If you select Upgrade Now, the player upgrades the software, turns off and then turns on automatically.
5. If you do not make a selection in one minute or select Upgrade Later, the player stores the new upgrade software. You can upgrade the software later using the By Downloaded function.
6. If you select Don't Upgrade, the player cancels the upgrade.

If you've already got the latest firmware or the issue persists, we recommend you perform a hard reset. Please following the directions below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047795&fm_seq=51915

If you continue to have trouble with the player following these recommended actions, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

samsung apps

i am unable to open netflix
asked 2 years ago
casshougie
on BD-E5700
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answer 1
I'm sorry for any inconvenience. Please update your firmware. You may do so over the network, or you can download it from this site, following the instructions: http://www.samsung.com/us/support/owners/product/BD-E5700
answered 2 years ago
SamsungTech42
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Question

Will the apps display on any TV?

If this is mentioned in the article I missed it. Do these apps appear on any brand of tv or only on a Samsung?
Thanks
asked 2 years ago
SteveT07
Laurel md
on BD-E5700
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answer 1
Thank you for your question. They'll display through any TV because they are a function on the Blu-ray player.
answered 2 years ago
SamsungTech42
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Question

Netflix App

Hello, my blueray player not have the option to install Netflix from Samsung Apps
Thanks
asked 2 years ago
DaveRSX
Puerto Rico
on BD-E5700
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answer 1
Thank you for your question. Netflix should come pre-installed to your device. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

My player is quite new. I do not have the box it came in. How do I find m password to connect to the internet?

MOdel is BD-5700
asked 2 years ago
geepy
North Carolina, USA
on BD-E5700
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answer 1
Thank you for contacting Samsung. You may need to create an account. Here's an article that may answer your question: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031749&fm_seq=31917

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
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