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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5700

Customer Questions & Answers:
76 Questions
 | 
84 Answers

Questions & Answers for samsung BD-E5700

Question

it is saying wireless is unavailable?

asked 2 years, 4 months ago
brits
on BD-E5700
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I've had the same problem with my blue ray player. I honestly think it's just a poorly designed / implemented wireless adapter within the player. It connects long enough to do the updates - then reset's itself and you can no longer connect wirelessly to ANYTHING. I ended up buying a different manufacturers blue ray, put it in the EXACT same case, connecting to the EXACT same wireless router and it hasn't dropped the connection ONCE.
answered 2 years ago
ckcisme1966
Connecticut
+3points
3out of 3found this answer helpful.
answer 2
Reset your wireless access point.
Additionally, it is best for the player not to be in an enclosed cabinet/furniture, remember that the wireless signal will be degraded, every wall, door. furniture that the signal has to travel thru will significantly reduce your reception.
answered 2 years, 3 months ago
VaViN
MS
-3points
0out of 3found this answer helpful.
answer 3
Firstly, double-check that your WIFI router is on. Using a computer connected via the same wireless router, confirm that you can access the Internet, if not, the issue with your router (usually just restarting it should do the trick).

Make sure your BD-E5700 is within range of your wireless router. Usually devices within 30 feet of a WIFI router should have a good connection unless there are walls between the device(s) and the router.

If you have security set up on your wireless router, then you will have set this in your BD-E5700 settings.
answered 2 years, 4 months ago
jackspace
El Sobrante, CA
-4points
0out of 4found this answer helpful.
Question

How do you register this product when the serial number hasn't been added to the list on the registration site?

asked 2 years, 7 months ago
Pohl
on BD-E5700
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Serial numbers shouldn't be found on any list. They are unique to your individual device. Look on the back of the player. Right side. There you should find a sticker containing manufacturing information. About halfway down you will see S/N and then a string of numbers and letters. That is your serial number for your player.
answered 2 years, 5 months ago
Anonymous
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear that you're having trouble registering your Samsung product.

Try calling into the 800-SAMSUNG Customer Service line, and one of our agents will be happy to assist you in registering your product.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Smart Hub Question

Everytime I go to Smart Hub, it takes me to a screen to update SmartHub and it just stays there, saying, "Installing forever. My internet connection is working fine. I can't seem to play anything in smart hub mode because it keeps attempting to install the update which has taken hours.
asked 2 years, 5 months ago
KMatley
Rocklin, CA, USA
on BD-E5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You should do a complete system reset, not just a Smart Hub reset. Here are the instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

Unfortunately, our server has been timing out, but I understand the issue should be fixed shortly. If you continue to have this problem, call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.
answered 2 years, 5 months ago
SamsungTech42
-2points
1out of 4found this answer helpful.
answer 2
I have had same problem for 2 days, I finally reset it before loading smart hub and unplugged it and waited a bit and plugged it back in, I must say I tried everything before going to settings and restoring to factory default but nothing worked, i had to reconnect to my router and do my settings over which turned out not to be too bad
answered 2 years, 5 months ago
Anonymous
Fargo ND
0points
0out of 0found this answer helpful.
Question

APPs issue

Hi,

When ever I try to connect to smart hub...it'sstarting, downloading and installing..

most times it takes for ever to connect to smart hub...
is this issue with my blueray player or with smart hub..

I am facing this issue since one week.

Thanks
Venu
asked 2 years, 5 months ago
Venureddy
on BD-E5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Restart your router, and your blue-ray player, depending on the router you have it this could be an issue due to the data throughput, not all the routes suffer from this, if this does not correct the issue you may need to open a support call, try upgrading the firmware to the latest version too.
answered 2 years, 3 months ago
VaViN
MS
+1point
1out of 1found this answer helpful.
answer 2
Very sorry to hear about your continuing problem. I understand our servers have been having issues, and further I understand the issues should be fixed shortly. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that the reset will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y
answered 2 years, 5 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

When I tried to download an app it said I needed more memory. How do I get more memory?

asked 2 years, 4 months ago
twddmd
Thornwood, NY, USA
on BD-E5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Uninstalled any unwanted/unused applications. This will free the space for you to install more.
answered 2 years, 3 months ago
VaViN
MS
-1point
1out of 3found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article to address this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

I need the activation code to connect with netflix

I was using this service fine, then now it says cants connect and go to netflix...netflix says I need an activation code...I have already been using this ???
asked 2 years, 4 months ago
cigi922
texas
on BD-E5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had the same issue, the easiest way to fix this is by re-entering your account credentials on the Netflix Hub app.
answered 2 years, 3 months ago
VaViN
MS
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question. Here's a guide to help you with that problem: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&prd_ia_cd=N0000071&map_seq=15190

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

why does youtube randomly stop before the end of a video?

After youtube video runs for a while it freezes and won't contine or go back or forward. Have to shut blueray player off snd start over.
asked 1 year, 5 months ago
gman154
Plattsburgh, NY, USA
on BD-E5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. We recommend for your device that you use the compatible application to stream videos. So in this case you can download and use the YouTube application to watch your videos.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
answer 2
Programs using too much memory causing delay because too many open programs on internet media device like Blu-Ray. This delays buffer zone via slow internet speed, media connection quality from router (wireless-ethernet) connection for buffer zone or too many media devices operating causing GM(bps) bandwith download problem!
answered 1 year, 5 months ago
gback
Charleston, SC
0points
0out of 0found this answer helpful.
Question

Where is Allshare for this device?

I can't find an Allshare download for the BD-E5700. Will the Allshare listed for the earlier BD-D5700 work with my BD-E5700?
asked 2 years, 7 months ago
hopefull45
WI
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes. You will need to download the latest firmware update first.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Why can't I connect to Netflix using wireless internet with my blueray play with wifi?

'
asked 2 years, 6 months ago
fullike
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There might be a security settings with the wireless internet preventing connection from Netflix. It might also be a firewall. Also incorrect date settings on the Blueray can also be a problem
answered 2 years, 6 months ago
sken
Riverdale, MD, USA
-7points
0out of 7found this answer helpful.
Question

Smart hub download

Is it necessary that every time I turn on my blu ray player that it has to download and install the smart hub? It always takes a while to go through this whole process every time.
asked 2 years, 5 months ago
MDUB25
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

I need an activation number to access netflix, will you please be kind enough to send it asap? thank you in advance

asked 2 years, 6 months ago
anto
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to get the activation code from Netflix. Once your device has prompted you for the activation code you need to log into your netflix account, there you will receive the code to key in. Then viola!
answered 2 years, 5 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Why does it install an update every time I try to use an app?

Every time I go to Smart Hub or try to run Netflix directly it starts an install. The installs run for over an hour and I have to shut down and start over. It takes me several tries to access any of my apps.
asked 2 years, 6 months ago
mkhedrick2
on BD-E5700
-2points
1out of 4found this question helpful.
1 answer
Answers
answer 1
Updates happen as the individual Apps are updated with new features by the App owners, but they should only take a few minutes each, unless there's a major firmware updating in progress. Those can take a little longer.

It shouldn't take longer than an hour - you may want to see if you have a problem with your router. It sounds as if network traffic may be high, causing a delay in download speeds.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
-6points
0out of 6found this answer helpful.
Question

How do I download the skype app to make my tv camera work?

asked 2 years, 5 months ago
Ash31
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Apps are added as the content owners make software available for the Samsung Apps platform.

When new Apps are added, they are included in the list of Apps on the Samsung site, which can be found by searching your model here:

http://www.samsung.com/us/appstore/...

If the App you're looking for isn't there, it may not be available, or may be currently under development.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to get more memory on blu-ray?

I have been trying to download an app on my blu-ray but it keeps telling me I do not have enough memory to download anything more. What do I need to increase the memory on my device?
asked 2 years, 6 months ago
Rae26
on BD-E5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can either remove apps that are currently taking up memory, or you can put a USB stick in the back for extra memory.
answered 2 years, 5 months ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

Stuck in endless "INSTALLING" when trying to use Netflix or Smart Hub

I am usually very patient when I encounter a problem and ask for assistance from a manufacturer, but I see this is not a new issue and you have not provided a working solution the other times it has been asked. PLEASE give us a solution. About 3 months ago I bought a new 32" hdtv, and I have been very happy with it. So about 3 weeks ago, I bought a new SAMSUNG 55"hdtv, and this BD-E5700 player... and a brand new powerful wireless router just for this "Smart" TV system. So of course I'm pretty annoyed to be having this stupid problem. Netflix has worked TWICE... and I was able to see the smart hub and look through the list of apps twice also... but otherwise, when I try to use Netflix or the Smart Hub it goes into "INSTALLING" and STAYS THERE. As I am writing this, it has been "INSTALLING" for more than two hours right now. From what I see on your service site - if it is correct - the current version of the firmware is 1009.0... and that is fhe version on my E5700. These three items are my first Samsung purchases ever... please prove to me that buying Samsung was not a mistake. Thank you.
asked 2 years, 5 months ago
AnnoyedSamsungCustomer
Indiana
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank for contacting Samsung.

We're sorry to hear you're encountering this issue. We have consulted our resident home theater expert and she suggests you completely power off the device for 10-20 seconds, power it back on and try the Smart Hub download again. The download and installation process should take no more than 5-7 minutes at the most. If the player gets stuck in the "Installing" loop again, she suggested a factory reset of the player. You can read more about that process via the link below:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PrgL11HGGdS20GYC5CpQHtp2w2vnThm5MF3TfghxN6Y5t24dvmrl%21-1721297013%211358249754%211336664267622

If you attempt the factory reset and Smart Hub or Netflix act up again, we suggest you check the following settings.

If you're able to access all network features except for Netflix, it's likely that the Time Zone and Clock Setting are incorrect. When you reset the player, the Time Zone may default to London, thus the date and time settings are incorrect. If NTP (Network Time Protocol) is set to ON in Network Settings, it will adjust the date and time but may be off by an hour or more due to the time zone settings and DST.

Netflix is designed to request a time and date stamp from the player twice daily. If your player is turned off, the request comes back unanswered and no action is taken. However if the player is powered on when the request is sent, and the time and date are incorrect, this will cause Netflix to be unavailable.

To resolve this, you must:

Set your time zone
Set the date and time
Turn NTP to OFF.

We also recommend to make sure your router has the latest firmware. Even if a brand-new purchase, it can't hurt to make sure it too is upgraded. You will need to check that product's manual or official website on how to complete that process.

While you're welcome to reply back here with your results, it's recommended you fill out the form below if you need additional assistance, as this will allow us to directly contact you and escalate your issues if necessary.

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-5points
1out of 7found this answer helpful.
Question

How do I find the registration number for netflix?

asked 2 years, 4 months ago
dsqrb
Renton, WA, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting guide to better understand how to register a Netflix account and activate the app on your Blu-ray player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=3103&howto_guide_step_no=1&prd_ia_cd=N0000071&map_seq=15190

If you are seeking your player's Unique ID and the Netflix ESN, you will need to do the following.

Launch Smart Hub > Press TOOLS button > Scroll to Settings and press Enter > Scroll to "About Smart Hub" and press Enter > Scroll to "Details" and press Enter and this info will appear on the screen.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does this product do an 'install' every time I attempt to use Netflix or even go to "The HUB"?

Whenever I try to connect to Netflix or 'The HUB' the DVD player spends 15 to 20 minutes with an 'installing' notice. It is very very annoying. I checked to see if there were any downloads needed and it replied 'no'. Considering this is one feature that influenced my decision to buy this product I am very dissatisfied with it's performance to date.
asked 2 years, 5 months ago
Ericanit5
Kansas City, MO, USA
on BD-E5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Samsung device.

We recommend you refer to this link in an effort to get this issue resolved.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405035&modelname=BD-E5700&modelcode=&session_id=PnDJ2Q5LtDRGhjkfTTnXRdR7pJLVTQhL2nMy2KkZRcvhSG2tW2ms%211358249754%21-1721297013%211336394569585

You also mentioned that you'd checked to see if the player needed any downloads and it indicated it did not. We show that a firmware update was released for this player on 3/27/2012. Prior to this issue occurring, do you remember running a firmware update on this player within the last 2 months? If not and you opt for a full player reset, we recommend you check for firmware updates (if not prompted) before re-installing any third-party apps beyond those that come installed as part of the factory software build.

You might also try deleting and re-installing the two problem apps, as issues with apps are often resolved when reset to their factory settings.

For further guidance, we suggest you refer to the product page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-E5700

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-3points
3out of 9found this answer helpful.
Question

My blue-ray is giving me message that I dont have enough memory to download wnload an app that I already have downloaded.

My player is new and all of the sudden when I click on an app that I have already downloaded, for instance, vudu, it says that I don't have enough memory to down load this app. Also, my password is always showing incorrect, I go change in on computer at website and it still shows incorrect password on player.
asked 2 years, 4 months ago
cigi922
texas
on BD-E5700
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Remove unwanted/unused applications. This worked for me, I removed what I was not using/interested.
answered 2 years, 3 months ago
VaViN
MS
-1point
0out of 1found this answer helpful.
Question

My BLu-ray player seems to be "stuck" in a loop

I tried to load a dvd on Saturday into my BLU-Ray E5700 player. The player turned on ON, LOAD, then nothing, THe player's diplay then displayed STOP for a few seconds then OFF. I have looked through your troubleshooting guide. I have tried a reset but the player does not respond at all to the reset. Have unplugged the player, have done everything I can think of. The player will not reset and will not repond to the remote. In other words, I cannot even get to the set up page. Even without a dvd in the player, when it comes on it is ON-LOAD-STOP-OFF. Am not getting any use out of this player at present
asked 2 years, 4 months ago
Becky2
3394 Greentree Pl, Lexington, KY 40517, USA
on BD-E5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for the inconvenience this may have been to you. Here's a guide on how to do a hard reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44564

If the hard reset does not work, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

trouble getting on pandora

its telling me there is a license problem, any idea why?
asked 2 years, 3 months ago
trhalowell
Salt lake city, Ut.
on BD-E5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5397&prd_ia_cd=N0000071&map_seq=47621

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
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