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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5400

Customer Questions & Answers:
46 Questions
 | 
50 Answers

Questions & Answers for samsung BD-E5400

Question

netflix app connects, asks for user/password , no virtual keyboard displays, how can you enter information?

asked 1 year, 9 months ago
newby3
on BD-E5400
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following support article (specifically step #4):

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416387&modelname=BD-E5400

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I restore my Pandora access?

When I attempt to access Pandora from the menu screen of my TV, I get frozen out with the message, "Invalid username or password. Please try again." The message includes an "OK" prompt, which cycles me back to the main menu. My TV is a Samsung & my Blue Ray/DVD player is also a Samsung. I installed the DVD player about a week ago......it worked fine for about two days, and now freezes me out, as I indicated above! I can access Pandora from my PC, and from my iphone, so concluded that the problem is w/my DVD player. ALSO, i can get Netflix & Utube through my DVD player, so the problem is unique to Pandora!
asked 1 year, 11 months ago
Anonymous
on BD-E5400
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Try to contact Pandora directly, or just recreate a new Pandora account while you are trying to access Pandora through the dvd.
answered 1 year, 11 months ago
mayanman13
California, The Valley
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Please complete the following steps:

1) go to Settings and then press enter.
2) go to Support and then press enter.
3) Software Upgrade is automatically highlighted, press enter.
4) By Online is automatically highlighted, press enter. The player then connects to the server and searches for update file.
5) A prompt appears, select Yes to update Firmware. The player then begins to download the Firmware file and updates the player.
6) The player powers off and then back on and displays the Home Menu.
7) Open the Pandora app.
8) Select your email address.
9) Enter your password.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
+6points
8out of 10found this answer helpful.
Question

Error message

I can not connect with pandora I get the following error message

Connect to pandora failed

How do I reslove
asked 1 year, 11 months ago
Pdferon
on BD-E5400
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Please complete the following steps:

1) go to Settings and then press enter.
2) go to Support and then press enter.
3) Software Upgrade is automatically highlighted, press enter.
4) By Online is automatically highlighted, press enter. The player then connects to the server and searches for update file.
5) A prompt appears, select Yes to update Firmware. The player then begins to download the Firmware file and updates the player.
6) The player powers off and then back on and displays the Home Menu.
7) Open the Pandora app.
8) Select your email address.
9) Enter your password.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
answer 2
Check to make sure your wifi or modem settings are working properly. For example, the house I used to live in, our landlord gave us free wifi. However, because it wasn't password protected until you opened the actual browser, any internet enabled device would not work, with the exception of some cell phones and computers. So definitely make sure that is working, and also check to make sure the actual pandora website isn't down, that could always be a possibility too..

hope it helps,
zach
answered 1 year, 11 months ago
DtownNative
NMU
0points
0out of 0found this answer helpful.
Question

Network Media Poor Performance

When I try to play a video from my pc to the E5400 blu-ray player it plays fine for a few minutes but then it goes into slow motion and the audio drops. I bought this player because of its DLNA capabilities of media streaming through the network to go along with having the blu-ray.
asked 1 year, 11 months ago
jcastyo
on BD-E5400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you still have the receipt, I'd take it back and get another one. Then go from there when trying to establish the problem.
answered 1 year, 11 months ago
mayanman13
California, The Valley
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you make sure your player has the latest firmware. A new update was just released on 11/29/2012.

http://www.samsung.com/us/support/owners/product/BD-E5400

Additionally, go to Settings > Network > Network Status and once the network test runs, go to IP Settings > DNS Mode > change to Manual and then go to DNS server and enter 8.8.8.8 (which is Google’s DNS) and press enter, then highlight OK and press enter.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

why do I have to keep entering my network password

Almost (but not) every time I turn the player on, I have to re-enter my wireless network password. Why does this happen? Obviously the player can save this info because it doesn't always happen but it seems more often than not, I have to do this. It is annoying.
asked 1 year, 11 months ago
JayLoc
Hudson, NH
on BD-E5400
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I was having network connection issues. It turns out that my extremely old router was a big contributor to the problem. I replaced my router and now don't have any issues.
answered 1 year, 10 months ago
msnell70
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. Please try a factory reset on your device: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44605

If the problem persists, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

What device is used with the player to input user ID and password?

I find no documentation that advises how to us alphabetical letters to insert my user ID and password. Will a traditional keyboard with USB connector work with the player or is there a soft key to change to the alphabetical leters?
asked 1 year, 10 months ago
Preacher1A
Houston,
on BD-E5400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
be certain you have moved the cursor to the user ID field. this brings up an alpha/numeric screen for input from the remote control.
answered 1 year, 10 months ago
Cal75
SW USA
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. Unfortunately, this model isn't compatible with USB keyboards. However, you can use the directional buttons on your remote to navigate across the on-screen keyboard, and you can use the select button to choose an individual letter. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Amazon Unlimited Videos

Is there any way, or future plans to connect, Amazon unlimited video?
asked 1 year, 11 months ago
Anonymous
North Carolina
on BD-E5400
+2points
4out of 6found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The Amazon app is developed by Amazon, so we cannot comment on their development goals. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-9points
0out of 9found this answer helpful.
Question

I was not able to access the activation code for pandora on my machine?

I open up pandora and I get the start up screen and then it goes directly to the login screen and skips over the activation screen. Is there something else that I need to be doing?
asked 1 year, 11 months ago
flypohlar
Batesville, IN 47006, USA
on BD-E5400
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Try logging in from that screen with your Pandora credentials. If your problem still persists, please contact us at qasupport@sea.samsung.com and provide us with a video or series of photos of the behavior. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-21points
0out of 21found this answer helpful.
Question

How do I get Hulu Plus on my BD-E5400 Blu-ray player

asked 1 year, 7 months ago
drwatt
Mt
on BD-E5400
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This model comes with only 5 apps, and it does not have an apps store to download additional apps. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-7points
1out of 9found this answer helpful.
Question

sound

Which will provide better sound running my HDMI cable to the TV and using the optical cable to my sound bar, or running my HDMI cable to the sound bar and using another HDMI cable out to the TV. I have the Samsung HW-E450 sound bar. It has 1 optical in and 1HDMI imput and 1 HDMI output. I am using the Samsung Blu-ray BD-E5400.
asked 1 year, 7 months ago
lawson79
usa
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

HDMI is recommended:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410770&modelname=HW-E450

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

AllShare on BD-E5400 - Yes or No

I have a Note II with AllShare Cast that I am trying to hook up with the BD-E5400. The Note II works fine with the Samsung TVs at the local BB store. When I try to connect at home with the BD-E5400 the Note says it can not find any device. On the TVs their is an Icon you need to turn on to get AllShare to work. I can't find any Icon or setting on the BD-E5400 to turn on AllShare.

How do I turn on AllShare on the BD-E5400 blu-ray player?
asked 1 year, 6 months ago
Zenwood
Pleasant Valley, NY 12569, USA
on BD-E5400
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Your model Blu-ray player is not equipped with the hardware to do the AllShare Cast.
Here is a link that will explain in more detail what type AllShare software you Blu-ray payer is equipped with: http://downloadcenter.samsung.com/content/UM/201209/20120914103319372/AllShare-ZA-ENG-0312.pdf
If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech13
-4points
0out of 4found this answer helpful.
Question

subtitle charset question: some characters are shown as squares.

I've just updated software to version 1015.
Everything is fine when I play a MKV video from USB device, I can switch audio tracks, I can switch subtitles. English subtitle works fine. But when I switch to Chinese subtitle, some characters are shown properly, some characters are shown as "squares".
It looks like the encoding is correct, but the character set it uses doesn't contain all Chinese characters.

So my question is, how to properly show Chinese subtitles? Can I switch/update the charset the device is using?
asked 1 year, 6 months ago
Anonymous
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What wireless router can I get that is comapatile security wise with my BDP? My existing WRT300N V1 Linksys won't work .

asked 1 year, 5 months ago
erls
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. The following encryption protocals are supported: WEP (OPEN/SHARED), WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES). Most routers support these different security protocols. Please consult your router's documentation and consider changing encryption types.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

how do I get my activation code

asked 1 year, 11 months ago
Anonymous
Ruston, LA 71270, USA
on BD-E5400
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

Will Samsung come out with a 90 inch Smart TV?

asked 1 year, 11 months ago
mayanman13
California, The Valley
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I think Mid 2013 if not sooner, have your tried reading some blogs about it? If you find out share it please. Thanks
answered 1 year, 11 months ago
eddwithay
FLORIDA
0points
0out of 0found this answer helpful.
Question

Can you connect a keyboard to this device?

asked 1 year, 10 months ago
Trotwood6430
USA
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, you product doesn't support this feature. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

I am trying to connect our bluray BD-E5400 to our century link Actiontec PK 5400 modem.

Our network shows up in the wireless setup, but when I try to the WPS setup, it doesn't work. How can I connect wirelessly? I can't do it manually because CenturyLink uses a 26 character security key.
Will a firmware update fix this? The player was purchased in December 2012 and I haven't installed any updates to it.
asked 1 year, 9 months ago
Milf
Minneapolis, MN, USA
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416321&modelname=BD-E5400

For WPS setup, please review the instructions on page 11 of the following user manual:

http://downloadcenter.samsung.com/content/UM/201209/20120914103319372/02273A-BD-E5400-ZA-ENG-BM-0914.pdf

Based on our research, a firmware update was issued for this player on 2/14/2013.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Netflix Menu Screens Cut Off

I just purchased this blue ray player yesterday, and whenever I laucnh Netflix the main menu screen is cut off - I can not see the whole page. No other apps on this player (Pandora, Vudu) have this issue.

What is the problem with the Netflix app?
asked 1 year, 8 months ago
emgeesea
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a hard reset of your player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=420240&modelname=BD-E5400

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Where is the AllShare software download located?

I can not find the AllShare software download referenced in the ALLShare manual. I would like to install the software on my PC in order to share out files. Additionally, what video, music, and picture formats are supported?
asked 1 year, 8 months ago
jgale01
US
on BD-E5400
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can download the Allshare software from here: http://www.samsung.com/global/allshare/pcsw/

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
-18points
0out of 18found this answer helpful.
Question

New Apps

Will there be any new apps available for the The BD-E5400 blu-ray player in the future or are we limited to what is bundled with the player?
asked 1 year, 3 months ago
missyc
north carolina
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. We recommend you connect with us via our social media channels for future product & software announcements.

https://www.facebook.com/SamsungUSA

https://twitter.com/Samsungtweets

If you would like to view a list of what apps are available for your model, open the link below and click "Show Apps for a Specific Device", select your model and a list of the apps currently available for your device will be shown.

http://www.samsung.com/us/appstore/browse

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
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