Search Samsung

Looking for Answers about samsung BD-E5400?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:15 A:24)
Dryers(Q:43 A:53)
Electric Ranges(Q:83 A:110)
French Door(Q:3 A:4)
Gas Ranges(Q:97 A:125)
Induction(Q:6 A:7)
LCD(Q:3 A:3)
LED Lighting(Q:2 A:3)
OTR(Q:113 A:167)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:73)
UHD TV(Q:43 A:39)
Verizon Wireless(Q:109 A:125)
Washers(Q:24 A:36)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category
See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-E5400

Customer Questions & Answers:
46 Questions
 | 
50 Answers

Questions & Answers for samsung BD-E5400

Question

netflix app connects, asks for user/password , no virtual keyboard displays, how can you enter information?

asked 1 year, 7 months ago
newby3
on BD-E5400
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following support article (specifically step #4):

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416387&modelname=BD-E5400

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Error message

I can not connect with pandora I get the following error message

Connect to pandora failed

How do I reslove
asked 1 year, 9 months ago
Pdferon
on BD-E5400
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Please complete the following steps:

1) go to Settings and then press enter.
2) go to Support and then press enter.
3) Software Upgrade is automatically highlighted, press enter.
4) By Online is automatically highlighted, press enter. The player then connects to the server and searches for update file.
5) A prompt appears, select Yes to update Firmware. The player then begins to download the Firmware file and updates the player.
6) The player powers off and then back on and displays the Home Menu.
7) Open the Pandora app.
8) Select your email address.
9) Enter your password.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
answer 2
Check to make sure your wifi or modem settings are working properly. For example, the house I used to live in, our landlord gave us free wifi. However, because it wasn't password protected until you opened the actual browser, any internet enabled device would not work, with the exception of some cell phones and computers. So definitely make sure that is working, and also check to make sure the actual pandora website isn't down, that could always be a possibility too..

hope it helps,
zach
answered 1 year, 9 months ago
DtownNative
NMU
0points
0out of 0found this answer helpful.
Question

How do I restore my Pandora access?

When I attempt to access Pandora from the menu screen of my TV, I get frozen out with the message, "Invalid username or password. Please try again." The message includes an "OK" prompt, which cycles me back to the main menu. My TV is a Samsung & my Blue Ray/DVD player is also a Samsung. I installed the DVD player about a week ago......it worked fine for about two days, and now freezes me out, as I indicated above! I can access Pandora from my PC, and from my iphone, so concluded that the problem is w/my DVD player. ALSO, i can get Netflix & Utube through my DVD player, so the problem is unique to Pandora!
asked 1 year, 9 months ago
Anonymous
on BD-E5400
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Try to contact Pandora directly, or just recreate a new Pandora account while you are trying to access Pandora through the dvd.
answered 1 year, 9 months ago
mayanman13
California, The Valley
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Please complete the following steps:

1) go to Settings and then press enter.
2) go to Support and then press enter.
3) Software Upgrade is automatically highlighted, press enter.
4) By Online is automatically highlighted, press enter. The player then connects to the server and searches for update file.
5) A prompt appears, select Yes to update Firmware. The player then begins to download the Firmware file and updates the player.
6) The player powers off and then back on and displays the Home Menu.
7) Open the Pandora app.
8) Select your email address.
9) Enter your password.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
+6points
8out of 10found this answer helpful.
Question

Network Media Poor Performance

When I try to play a video from my pc to the E5400 blu-ray player it plays fine for a few minutes but then it goes into slow motion and the audio drops. I bought this player because of its DLNA capabilities of media streaming through the network to go along with having the blu-ray.
asked 1 year, 9 months ago
jcastyo
on BD-E5400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you still have the receipt, I'd take it back and get another one. Then go from there when trying to establish the problem.
answered 1 year, 9 months ago
mayanman13
California, The Valley
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you make sure your player has the latest firmware. A new update was just released on 11/29/2012.

http://www.samsung.com/us/support/owners/product/BD-E5400

Additionally, go to Settings > Network > Network Status and once the network test runs, go to IP Settings > DNS Mode > change to Manual and then go to DNS server and enter 8.8.8.8 (which is Google’s DNS) and press enter, then highlight OK and press enter.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

why do I have to keep entering my network password

Almost (but not) every time I turn the player on, I have to re-enter my wireless network password. Why does this happen? Obviously the player can save this info because it doesn't always happen but it seems more often than not, I have to do this. It is annoying.
asked 1 year, 9 months ago
JayLoc
Hudson, NH
on BD-E5400
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I was having network connection issues. It turns out that my extremely old router was a big contributor to the problem. I replaced my router and now don't have any issues.
answered 1 year, 8 months ago
msnell70
-2points
0out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. Please try a factory reset on your device: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6741&prd_ia_cd=N0000071&map_seq=44605

If the problem persists, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

What device is used with the player to input user ID and password?

I find no documentation that advises how to us alphabetical letters to insert my user ID and password. Will a traditional keyboard with USB connector work with the player or is there a soft key to change to the alphabetical leters?
asked 1 year, 8 months ago
Preacher1A
Houston,
on BD-E5400
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
be certain you have moved the cursor to the user ID field. this brings up an alpha/numeric screen for input from the remote control.
answered 1 year, 8 months ago
Cal75
SW USA
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung. Unfortunately, this model isn't compatible with USB keyboards. However, you can use the directional buttons on your remote to navigate across the on-screen keyboard, and you can use the select button to choose an individual letter. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Allshare Galaxy Tab 2 and this Blu-ray player

I bought this Blu-ray player specifically because it is advertised as having Allshare. So far I have not been able to connect my Galaxy Tab 2 tablet to it though and I am very discouraged. It is going back to the store if I can't get this to work. Neither the Tab nor my laptop sees this player, but both work together fine on my network. Does anybody have any suggestions on what I should be doing to find and get Allshare working on this Blu-ray player?
asked 1 year, 9 months ago
adkvibe
New Hampshire, USA
on BD-E5400
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's the guide to Allshare: http://downloadcenter.samsung.com/content/UM/201209/20120914103319372/AllShare-ZA-ENG-0312.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-14points
1out of 16found this answer helpful.
Question

why is my player the only model number not shown on the drop down menu for supported apps

asked 1 year, 9 months ago
woodywoodpecker
on BD-E5400
-2points
1out of 4found this question helpful.
1 answer
Answers
answer 1
The BD-E5400 Apps selection has been posted. Please see the following link, and choose the BD-E5400 from the drop-down menu:

http://www.samsung.com/us/appstore/...

At the time of this posting, Netflix, Pandora, YouTube, Vudu and CinemaNow are available for this model, but any changes or updates will be available at the above link.

Thanks for the question, and for considering Samsung Blu-Ray players.

--Mr.Samsung
answered 1 year, 6 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

connecting to my youtube account

asked 1 year, 9 months ago
Tulls
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Google Plus and You Tube are connected, meaning log on to your Gmail account and everything should sync up. Good Luck
answered 1 year, 9 months ago
mayanman13
California, The Valley
-1point
0out of 1found this answer helpful.
Question

how do I get my activation code

asked 1 year, 9 months ago
Anonymous
Ruston, LA 71270, USA
on BD-E5400
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

Will Samsung come out with a 90 inch Smart TV?

asked 1 year, 9 months ago
mayanman13
California, The Valley
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I think Mid 2013 if not sooner, have your tried reading some blogs about it? If you find out share it please. Thanks
answered 1 year, 9 months ago
eddwithay
FLORIDA
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy s3 and this player

I purchased this player because it list allshare as one of the features on the box. I cannot get it to do anything with the allshare on my phone. I have read the allshare pdf file and it gives no answer about using it with your phone. My phone will display fine to a computer but not from this player. Does this feature work with Galaxy S3 phones or not? If it does what makes it work? Everything is on the same network. Thanks
asked 1 year, 9 months ago
Dfizer
on BD-E5400
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Just make sure both all share is on and both device are connected to the wifi and you should be all set.
answered 1 year, 7 months ago
DJU7y
CA
-3points
0out of 3found this answer helpful.
Question

I was not able to access the activation code for pandora on my machine?

I open up pandora and I get the start up screen and then it goes directly to the login screen and skips over the activation screen. Is there something else that I need to be doing?
asked 1 year, 9 months ago
flypohlar
Batesville, IN 47006, USA
on BD-E5400
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Try logging in from that screen with your Pandora credentials. If your problem still persists, please contact us at qasupport@sea.samsung.com and provide us with a video or series of photos of the behavior. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-21points
0out of 21found this answer helpful.
Question

Wireless Firmware Update will not work

I set this player (BD-E5400) up today and first Pandora wouldn't work. I tried to install the firmware upgrade over my wireless connection and I get an error saying the network is not available. I know my connection is good. I manually installed the latest firmware upgrade and know Pandora works fine. I still can't even check for a formware update over my wireless connection.
asked 1 year, 8 months ago
MGM1286
on BD-E5400
+4points
4out of 4found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

Is a firmware update available for the BD-E5400?

asked 1 year, 8 months ago
HKStat
home
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. At the time of posting this, there was a firmware update on December 13, 2012. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-1point
2out of 5found this answer helpful.
Question

my door on the bde54000/ZA

door is off its hinge is there a safe way to fix this without breaking it or have to travel many miles to fix it?
Image(s)
User submitted image
asked 1 year, 8 months ago
jackswift
Stamford, CT, USA
on BD-E5400
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If the door on the player is not functioning correctly, we can only suggest you file a service request. You would need to send the player into a service center for repair, but given that it's a 2012 model, it should definitely still be within it's parts/labor warranty coverage.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What are the "points" for?

What do the points and badges go to?
asked 1 year, 8 months ago
joned
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Samsung Nation is an exciting new social loyalty program where you earn badges, move up the ranks and have fun discovering everything Samsung.com has to offer. The promotion for January 2013 is a chance to win a Galaxy Tab 2 7.0. For more info and to sign up to be a part of the Samsung Nation, please visit the following website.

http://www.samsung.com/us/samsungnation/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why won't my player play normal DVD movies?

My player will read and play Blue Ray DVDs but when I put in a regular DVD movie, I get the message 'disk can't be read'. I have tried several DVDs and they are give the same message. Blue Rays read fine. Please help
asked 1 year, 8 months ago
vhaboijensel
Middleton, ID, USA
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you work through the Disc Playback guide to help determine what the issue may be:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406631&modelname=BD-E5400

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

Can you connect a keyboard to this device?

asked 1 year, 8 months ago
Trotwood6430
USA
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, you product doesn't support this feature. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do I solve cinavia code 3 message when playing video from usb?

asked 1 year, 7 months ago
DesperatePR
Puerto Rico
on BD-E5400
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410201&modelname=BD-E5400

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
1 2 3 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.