I go to the internet on the bench and it downloads software, installs the software, and kicks me back to the bench without proceeding to the internet. This was supposed to be fixed several months ago when they pushed new software to the Blue Ray players, but the problem has not been fixed. I've tried unplugging the unit and resetting it, with no impact. When I reset it obviously does not wipe out all of the memory since it still remembers the code to log onto the wireless router.

Tags: firmware

asked 8 months ago

Username

dresses98

Los Angeles, CA, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. As you have tried several things that we would have already suggested, please try completely a factory reset of your device: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35291

If you have already done so, or if your problem still persists after doing so, contact us at qasupport@sea.samsung.com and summarize what you've already done and provide us with the Blu-ray player's serial number. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

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Question

Would it be possible to use a bracket system to attach this to the back of a 3D HDTV?

I know that you can mount this Blu-Ray player to a wall or under a cabinet but is there a way to attach this device to the back of a 3D HDTV so you can keep the two in one area, thus shortening the HDMI cable length needed between the TV and the Blu-Ray player?

Tags: attach to 3d hdtv, hdmi cable length

asked 1 year, 6 months ago

Username

TheLoiProject

0points

0out of 0found this question helpful.

4 answers

Answers

answer 1

No, we don't recommend attaching Samsung players directly to Samsung televisions.

--HDTech

Staff

answered 1 year, 6 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

No. If you purchased the BD-D7500 it comes with a mounting kit out of the box since this blu ray player is wall mountable.

answered 1 year, 6 months ago

Username

Tracey90

Katy, TX

0points

0out of 0found this answer helpful.

answer 3

Loi is right

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

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answer 4

Wall mounting would be your best bet here, although I do see what you are trying to do with mounting to the back of the TV. I'm sure you can find a way to accomplish this, although I would not recommend it. Both units produce heat and the combination could cause harm to either or both units.

Top 100 Contributor

answered 1 year ago

Username

Speed3driver

Spanaway, Wa

0points

0out of 0found this answer helpful.

Question

Internet/Smart Hub Problems

i am connected wirelessly. Status is fine, i am connected correctly. however every time i try to access the smart hub or netflix it bounces me back to the main screen. i have tried reseting the hardware as well. any thoughts?

asked 1 year, 5 months ago

Username

nev666

0points

0out of 0found this question helpful.

3 answers

Answers

answer 1

Try to connect with wired connection for better results

Top 500 Contributor

answered 1 year, 5 months ago

Username

Mcattack

0points

0out of 0found this answer helpful.

answer 2

Did you try updating the firmware on the device/player?

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

answer 3

Router is set to block java. Reset router to factory default. Try also to manage the connections. See router specs. Call your ISP to help you reset the router (Verizon or whom ever you are using).

answered 11 months ago

Username

SRQ40

Sarasota, Florida

0points

0out of 0found this answer helpful.

Question

how do I get my blue ray player to marry to my tv?

our blue ray player was working fine then all of a sudden it stoped playing disks. the sound will come thru but no picture on the tv.HELP

Tags: high priority

asked 2 years, 1 month ago

Username

packer

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Try updating the firmware via an internet connection connected directly to the device.

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

answer 2

Try downloading latest firmware software.

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

Question

Does this unit support skype?

Do I have to buy any extra accessories to use skype for this unit, or will it work out of the box?

asked 1 year ago

Username

Speed3driver

Spanaway, Wa

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

At this time, this device has no accessories listed that include Skype functionality, but that doesn't preclude them from being added in the future. To see if any have been yet, please continue to the following link: http://www.samsung.com/us/video/blu-ray-dvd/BD-D7500/ZA-accessories

Staff

answered 1 year ago

Username

SamsungTech42

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answer 2

You will need a special camera/microphone unit from Samsung, which can be attached onto your tv, but if you don't find the Skype application into your smart hub i don't think you can acces skype. If you don't find skype in the smart hub, search it in the "New" apps downloads.

Top 1000 Contributor

answered 6 months ago

Username

migaiv

Romania

0points

0out of 0found this answer helpful.

Question

Please advise the warranty period for the BD-C7500 Blue Ray Player and how to have it serviced

Tags: warranty

asked 1 year, 10 months ago

Username

jmack51

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

The warranty can be found in the user manual, or by contacting the Samsung customer service center directly at 800-SAMSUNG.

They would be able to assist with the process of troubleshooting, and if necessary, having it set up for service.

--HDTech

Staff

answered 1 year, 10 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Register the product on samsung .com and they will actually give you additional 3 months warranty for free ie 12+3=15 months.

Top 500 Contributor

answered 1 year, 5 months ago

Username

Mcattack

0points

0out of 0found this answer helpful.

Question

Connecting to web site

Using my BD-D7500, can I connect to web sites that I choose? For instance, if I want to listen to streaming audio from a web site, can I do this? How?

Thanks,

Dick

Tags: web site

asked 1 year, 6 months ago

Username

Maski

Florida

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

There are not web-browsing options for streaming from specific websites at the time of this posting. I'm not aware at this time if there will be Apps offered in the future that might produce the ability to choose different sites, but at the time, that functionality is not available.

--HDTech

Staff

answered 1 year, 5 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Yes

Top 500 Contributor

answered 1 year, 5 months ago

Username

Mcattack

0points

0out of 0found this answer helpful.

Question

Any issue with remote operation when BD-D7500 mounted on a wall?

asked 1 year, 4 months ago

Username

PeNe

USA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

While we can't speak for every possible environment, there are not any issues or difficulties that we're aware of.

Thanks for considering Samsung products.

--HDTech

Staff

answered 1 year, 4 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

You should be fine as long as you have "line of sight" from the remote to the player

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

Question

is it possible to mount the player directly to the back of the tv?

asked 1 year, 5 months ago

Username

GalaxyTabFan

Ohio, USA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

No, the slim design of the televisions prohibits the ability to mount the player to the back of the TV.

You might be able to do it, and it's yours to do with how you see fit, however, we do not recommend it.

--HDTech

Staff

answered 1 year, 5 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

yes, it has a magnet and attaches itself

Top 500 Contributor

answered 1 year, 5 months ago

Username

Mcattack

0points

0out of 0found this answer helpful.

Question

Does the BD-D7500 produce a 3D picture on a regular LED TV or do you need a 3D TV as well?

asked 1 year, 4 months ago

Username

JCF150

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Check the website to see if your TV is compatiable. Some newer LED models are...I remember seeing a list somewhere stating which TV's are...if yours isn't, then you are out of luck

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

answer 2

Yes, you will need a 3D Tv to watch 3D pictures and also 3D active glasses.

Top 1000 Contributor

answered 7 months ago

Username

migaiv

Romania

0points

0out of 0found this answer helpful.

Question

My player freezes up while watching internet netflex, bbc news etc have to shut it off and restart very aggravating

asked 1 year, 4 months ago

Username

djtpabay

falls church va

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Staff

answered 1 year, 4 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Try hooking up player to the internet via network cable while still hooked up to tv. Go to settings, and select "firmware update" or "search for firmware update" and download latest firmware. This should do the trick

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

Question

I plan to mount this on wall where and what size do i need to make opening for hdim and power wires

asked 1 year, 4 months ago

Username

johncp56

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

I presume you mean HDMI. What are you trying to DO? Be more specific. Are you trying to open holes in the wall, to hide the wires? ... if so use a tape measurement and drywall mud!

Best of luck!!!

answered 11 months ago

Username

SRQ40

Sarasota, Florida

0points

0out of 0found this answer helpful.

answer 2

Or, you can use a white plastic tray which will hide your cables.

Top 1000 Contributor

answered 7 months ago

Username

migaiv

Romania

0points

0out of 0found this answer helpful.

Question

THE BLU RAY DOESN´T WORK. IT SAY "THE DISK IS WRONG OR DIRTYOR CHANGE THE SIDE".

I´D BOUGHT TWO BD-D7500, THE OTHER IS OK. I LIVE IN ARGENTINA AND IN SAMSUNG ARGENTINA COUDN´T SOLVE MY PROBLEM. WHAT I CAN DO?THANK YOU

asked 1 year, 3 months ago

Username

Anonymous

BUENOS AIRES, ARGENTINA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

You need a replacement .

answered 9 months ago

Username

gnconsult

Puerto Rico

0points

0out of 0found this answer helpful.

answer 2

If it is on guarantee period try to fix or replace it. It looks like his optical reader doesn't work anymore.

Top 1000 Contributor

answered 6 months ago

Username

migaiv

Romania

0points

0out of 0found this answer helpful.

Question

How often are firmware updates available for this device?

Thanks!

asked 1 year, 6 months ago

Username

ewilborn

Illinois

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

There is not a set update schedule. As updates are needed or new features are available, then updates become available.

Thanks for your support of Samsung products!

--HDTech

Staff

answered 1 year, 6 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

With any device using FIRMWARE. The software for hardware is only upgraded when there is a need to work with a new operating system, or factory version of firmware has a glich not discovered during testing. Other than that do not expect regular FIRMWARE updates for any product you own.

Top 25 Contributor

answered 1 year, 6 months ago

Username

networker67

chicago

0points

0out of 0found this answer helpful.

Question

BD-D7500 skips on Netflix

I've had a problem, when I stream Netflix I have the problem with blinking or intermittent blackouts (and resolution changes up and down) that are very momentary. it's noticeable. If I reboot by pulling the power it goes away and all is well. Then if I watch a Blu-ray it stutters both audio and video. If I reboot the power again all is well and works. Then when going back to streaming, I get blinking (and resolution changes up and down) fixable again with power down. And so on.

I've read in a number of sites about the Netflix problem with other players.

I may have solved the problem by turning the BD-Wise feature off and setting the resolution on the player to 1080P. this forces Netflix to stop the resolution jumps. I also believe I had this problem with the BD-D6800 I used to have.

Are you having all or part of this problem.

asked 2 years ago

Username

bbutler

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Verify the internet connection speed.

answered 9 months ago

Username

gnconsult

Puerto Rico

0points

0out of 0found this answer helpful.

Question

netflix playback problems

I just purchased this bluray player and tried to play a movie from my netflix queue and it would not play back properly.

asked 1 year, 11 months ago

Username

myrooter8it

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

it is your speed connection proper? maybe this is the issue. try to obtain a better speed connection from your internet provider.

Top 1000 Contributor

answered 6 months ago

Username

migaiv

Romania

0points

0out of 0found this answer helpful.

Question

my blueray don't read the blurays

the usb is ok, the internet is ok but i don't know what happen whith the bluray

asked 1 year, 9 months ago

Username

nacho63

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

There can be a few problems with the device. The unit itself could be faulty in reading Blu-Ray discs. Try using regular DVDs to test if it's the Blu-Ray optics that aren't working in the device. Also, make sure you're putting the disc in the player properly. (I'm only putting that in because sometimes people don't read the instructions as to the orientation of the disc going into the player when it's a slot-loading disc drive.) Also your Blu-Ray player may need to get firmware updates in order to play the newer Blu-Ray discs as my laptop which has a Blu-Ray player & burner in it needs to get updates to the Blu-Ray player's firmware to keep playing the newest Blu-Ray discs.

Top 250 Contributor

answered 1 year, 6 months ago

Username

TheLoiProject

0points

0out of 0found this answer helpful.

Question

Why won't it play DVDs like it used to?

When I first got the product, it would play DVDs as well as blu-ray discs, but now it won't play any dvds at all.

Tags: dvds

asked 1 year, 8 months ago

Username

sheashananra

North Las Vegas, NV

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

You need to update the firmware on the device. Run a network cable from your modem or router (if nearby) and hook it up to the player. Make sure you have a tv connected as well so that you can navigate to the "settings" section on the device. Then select "update firmware" or "check for firmware update". Download new fimware, let the device install it and you should be good to go.

Top 100 Contributor

answered 1 year, 4 months ago

Username

ChiefSamsungClan

Boston, MA

0points

0out of 0found this answer helpful.

Question

is there a new upgrade firmware for bd-d7500? i just follow the steps in the webpage and nothing happend

now i cant read any movies or disks or music or nothing.

asked 1 year, 7 months ago

Username

imagenaldo

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Staff

answered 1 year, 7 months ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Has this Blu-Ray player been revised and upgraded?

Hello Samsung team,

For some time I have been considering buying the BD-D7500, as it is a slick and multi regional Blu-Ray / DVD player. My big concern is that on any website the bad reviews far outweigh the good ones, and many unsatisfied people complain that the player does not work properly. Are these issues being addressed, and have any actions been made to optimize the functionality of this blu-ray player? And what assurance or guarantee do you provide to motivate people to purchase this device? I am interested in buying it, but want to make sure it is the right choice...

I look forward to hearing back from you soon.
Thank you.

Tags: technical, quality

asked 1 year, 7 months ago

Username

KristianEngl

Seattle, WA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Like you I have also been looking at this particular model. IT LOOKS REALLY COOL on the wall with the CD player on the right and this to the left. Anyhow's back to your question. The latest firmware update for this model can be obtained here.

http://www.samsung.com/us/support/downloads/bluray-players/BD-C7500/XAA It was added 11/14/2011 so its the most current. But I also suggest doing what I do. I always download and read the user manuals for products I actually intend to buy before actually purchasing them when I can. That way I can have a great ideal about them.

Top 25 Contributor

answered 1 year, 6 months ago

Username

networker67

chicago

0points

0out of 0found this answer helpful.

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