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Customer Questions & Answers for
BD-D6500

Customer Questions & Answers:
723 Questions
 | 
438 Answers

Questions & Answers for samsung BD-D6500

Question

the pandora app is not installed in my blu-ray BD-D6500. How can I install it?

asked 2 years, 9 months ago
Pelecanus
Puerto Rico
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
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Question

How do I connect to Netflix?

The Samsung activation code expires within 30 seconds and does not recognize the computer connection.
asked 2 years, 9 months ago
kfriday
Seattle
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

My BD-D6500 will not play DVDs anymore. It played regular DVDs before I tried a blu-ray DVD. It would not play the blu-ray.

It now ejects both media without playing.
asked 2 years, 9 months ago
Monds
Durham North Carolina 27712 Home
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

how do I access my tv library where I save downloads

while playing youtube videos, the menu says by pressing "b" button, I can save to favorites. I can't find the TV library where these are stored.
asked 2 years, 9 months ago
jsrdlr
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
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Question

I'm having problems playing regular DVD's, any suggestions?

I've tried three different DVD's, none worked. They play back fine in my laptop. Therefore, I do not feel my playback issues have anything to do with the condition of the DVD.
asked 2 years, 9 months ago
foust
on BD-D6500
0points
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0 answers
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Question

How do I fix subtitles disappearing, timer stopping, and scene repeating when the chapter changes on some 3D blu-rays?

I am using latest firmware (12/20/2011). I have observed this on Harry Potter Deathly Hallows 1 and Cars 2. The subtitles stop, the timer stops (both on screen and front display), and the scene will replay after it has gone through once (sometimes keeps repeating forever). If I push stop, then play it will fix it for that scene, but may mess up again on later scenes. Is this a firmware bug, or is something wrong with my player? Should I return it?
asked 2 years, 9 months ago
nlit
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

I recently purchased my Blue-Ray and the Blue part of the player will not read movies. It will read and play regular DVD's. Please advise

asked 2 years, 10 months ago
JTapp
Kentucky
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

When I loaded a Blu-Ray DVD, a message came up saying the "feature requires local storage" (which is not installed).

After playing the DVD for several minutes, the screen then turned static. even when I stopped the DVD and tried to go back to the home page, it was still orange static. only after turning it off for a while did it return to normal. what is the problem?
asked 2 years, 9 months ago
enakano
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
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Question

Pandora will not connect, what to do next?

I have gone thru the the set up guide to connect Pandora on my Bluray player BD-D6500/ZA. Now when I launch it, it will not connect. After hitting the OK box on the screen a couple of times, I get a message that there is a licensing problem with the device. Any idea how to get past this and get Pandora to launch.
asked 2 years, 9 months ago
THunter
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

How do I make the connection to my computer and play media?

asked 2 years, 9 months ago
btharp
Home
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

How do i get 3D to work properly

I have a BD-D6500 blu-ray player connected via a high speed HDMI cable to a 3D capable amplifier and a 3D capable TV. When I play 3D movies I get a white screen audio seems to work fine. How can I get the video to work properly?
asked 2 years, 9 months ago
Aug0202
Virginia beach VA
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

The apps catalog will not load up in the smart hub menu.

I just bought the bd-d6500 player and I am trying to get it set up, but the Samsung apps will not load in the smart hub. I am connected to the internet, and I am logged in and registered, but the apps will not load. I want to download netflix and pandora.
asked 2 years, 9 months ago
strydr36
Guam (Navy Base housing)
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

My network settings don't save. How can I get my network settings to be saved?

asked 2 years, 9 months ago
sfinell
Overland Park, KS
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

When playing video file from PC on Blu-ray it disconnect (or no longer finds) PC after about 15 minutes and video stops

asked 2 years, 9 months ago
RyanCH
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

When will the next firmware update be released for this product?

asked 2 years, 10 months ago
sbsims
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

How to view JPEGs thru player

I can find my picture folders and the pictures but when I select a picture it says "not supported file format". And it will only find them thru a download program I had running called "tv-versity". Also how do connect to facebook?
asked 2 years, 9 months ago
Mikeindyer
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

Is there an itouch app for this blue ray player? would like it for the keyboard usage.

asked 2 years, 9 months ago
migs
Beaver, pa
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

Did my dvd player come with 3 months of netflix?

asked 2 years, 9 months ago
mmohr89
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

i need hook up help. I have the blu ray 3d, a samsung 3d plasma tv, hd direct tv dvr, apple tv wireless internet, tv has 4 hdmi but blu ray not work

asked 2 years, 9 months ago
Anonymous
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
Answers
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Question

Why can't the Firmware be set back tot he older verrsionthat worked?

After a firmwatre update two days ago, the BD-D6500 no longer works. It justs shows "UPDATE"
asked 2 years, 9 months ago
jrc0109
NJ
on BD-D6500
0points
0out of 0found this question helpful.
0 answers
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