Looking for Answers about samsung BD-D6500?

in the lower left hand corner click on the a/A and the capitals will appear and be is use until you click it again.

your player may require an online update

I got the same answer from Samsung about my problem, which sounded very familiar to yours.
I ended up turning off the BDwise feature. THat solved all my problems. Now the newest Bluray dvds play fine as well as old DVD's . It upscales the old ones to near HD quality.

No, you will be covering your Wireless access point on your 3D Blu-ray Player...Also, can cause issues with over heating

Once all of the lights come on, gently touch the one that looks like an arrow pointing up. It is the one all the way to your right

The problem is not with the blu-ray player at all. The problem is the video files. The blu-ray player is not meant to read long data streams from attached devices. I am sure if you were to "rip" a DVD versus a blu-ray the quality sync problem will not present itself.

This has happened several times to me. I have called support about 3 times, after varying attempts at resetting it through the software and failing they always reccommend shutting down your router and the BD player and unplugging both. Hold your breathe for thirty seconds, stand on one leg and count to ten then plug everything back in. ;)

Seriously though it works!!!

Personally I have not done or confirmed I need the latest FW update, but Samsung knows there is an issue with model. It has ran better for me in the past couple of months, but periodically and I can't determine what triggers it, it will give the "network interface error". Using the above method will correct it. It's time-consuming and for the price very annoying, I hope Samsung is finding a solution and not burdening the community to get the message out.

Finally the reason I was given, is some routers feel the device is a threat, and unsure of the device since networked BD players have hit the market over recent years. Routers play nice with standard networking nodes such as pc, other routers and switches, laptops etc. However a router thinks ... what the heck is this that's connected to me??? and drops the connection for security reasons. Makes sense to me theoretically speaking, but hopefully the issue will be forever resolved once and for all.

you need to make sure that you have fast network connection speed and that your bluray is updated with the latest firmware. If you are using wireless connection, other wireless devices may cause interference causing your connection not to be stable.

Never had any netflix issues on my unit.

Select the "Settings" icon, then "Network Status". If your player is connected to your router, you should see the name of your network, signal strength, MAC address, IP address, etc.

If you are getting a "... not connected to internet..." message then, try
Check your time zone setting and make sure you have the correct time zone setting.
For the BD-D6500, use Settings/System/Time-Zone + Turn-Off + Unplug (for 20 seconds).
I am not sure the "Unplug" is absolutely necessary but, this step will make sure the DB-D6500 "completely" refreshes the unit's configuration settings.

I had the same problem and it took 4 support calls to Samsung before someone asked about the time zone setting. For some (strange) reason, the time zone setting is NOT automatic and changing the time zone is not part of the setup process. Apparently, Samsung uses the time zone setting to determine how/where to connect to the Samsung Netflix server. In my case (Eastern US), the GMT +/- 0 Hours placed me about 600 miles west of London - in the Atlantic ocean.

The Visio 2 digit code (from the Visio Web site) is 19, which worked for me. It works for Power, Volume and Mute, but not for Source.

push the eject button :D

This seems to be a problem with the upgrade. It appears that it affects the silverlight program that is used for display of netflix and other programs. When I contacted support the same day as the upgrade came out they said they already had a report of this earlier in the day and were supposed to be working on it.

The Cyan screen and no audio issues are a result of issues in firmware 1024. 1025, just released hours before I wrote this, appears to have addressed this issue. Upgrade and see if you still have the problem. I had the same issue and it is resolved now. Playing Netflix seems to have improved as well - although it is still too early to say so definitively - it is re-buffering and losing connection less than before... so far.

Re-download it from the apps section in the hub

The D6500 cannot upconvert, despite what the description says. Sorry.

Use the included factory remote control go to your settings and you'll see it there...

This is a well published problem (do a search on the Internet) with Samsung Blu-ray players and the latest Disney 3D Blu-rays, including Cars 2 and Toy Story 3, The latest firmware release was supposed to fix it. It didn't.

If you are getting a "...not connected to the internet..." message then, try this:
Check your time zone setting and make sure you have the correct time zone setting.
For the BD-D6500, use Settings/System/Time-Zone + Turn-Off + Unplug (for 20 seconds).
I am not sure the "Unplug" is absolutely necessary but, this step will make sure the DB-D6500 "completely" refreshes the unit's configuration settings.

I had the same problem and it took 4 support calls to Samsung before someone asked about the time zone setting. For some (strange) reason, the time zone setting is NOT automatic and changing the time zone is not part of the setup process. Apparently, Samsung uses the time zone setting to determine how/where to connect to the Samsung Netflix server. In my case (Eastern US), the GMT +/- 0 Hours placed me about 600 miles west of London - in the Atlantic ocean.