When i start smart hub and go to "internet" it says it needs to be updated and starts the update process. It stays in a black screen with "installing" showing in upper right screen. I have left it in this mode overnight and when I check again it still shows "installing". I have gone to settings and did a check for updates and it says "no updates are available" . The last update was done on 03/22/2012.
The Internet portion of smarthub is basically non-operational so I am unable to watch Netflix, Blockbuster, or any other apps.

Tags: Networking/Apps

asked 1 year ago

Username

rickg00820

Tampa, FL

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm very sorry for your inconvenience. Try doing various resets for your device. You'll find the instructions for each one here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391143&modelname=&modelcode=&session_id=

Please note: a reset will clear all settings you've made to your Blu-ray player or Smart Hub or both depending on the type of reset you do.

If the problem persists after trying all the resets, contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

How to complete Updating?

Smarthub jumps into update mode, then all we see is "Installing" which never quits. This is very recent. Worked fine before this week.

Tags: Networking/Apps

asked 1 year ago

Username

Eagle67

San Jose, CA

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Very sorry to hear about your problem. For most users a hard reset and power cycling is fixing the issue. Please let us know if this does not work by calling 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

My remote control stopped working - where can I order another one?

Tags: maintenance

asked 1 year ago

Username

Marryfarry

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

You can buy all accessories, including remotes, associated with that device at this link: http://www.samsungparts.com/Products/Parts_and_Accessories/BDD5700/Default.aspx

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

network interference

I get repeated message: Cannot connect due to network interference.

Tags: Connections & Setup

asked 1 year ago

Username

datkins45

Virginia Beach

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

There are number of ways of reducing the interference and improving the signal:
- Strengthen your network signal by locating your router as close as possible to your Blu-ray player and check if there are any obstacles between your wireless router and your Blu-ray player (i.e. concrete walls, metal frames, etc).
- Boost your signal strength by adding a Wi-Fi range extender which will extend the wireless signal and provide a stronger network connection for your Blu-ray player and/or other devices.
- Change the channel on your wireless router to one less crowded.

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

why does my blue ray player ask me to connect wireless lan adapter when trying to connect to internet in wireless setup?

Tags: Connections & Setup

asked 1 year ago

Username

dbdeparasis

on BD-D5700

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Blu-ray player. Have you been able to successfully open and use any of the included apps such as Netflix, Pandora or others with success? We'd like you to refer to the following troubleshooting article to help narrow down what the issue may be.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340883&modelname=BD-D5700&modelcode=&session_id=PtCQ2kbxPQGs3pGB6bt5cRy1F5mQqpn12Gw0LCfyP2nLHGhtG1xh%21-1721297013%211358249754%211336754704039

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-D5700/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year ago

Username

SamsungTech73

-4points

0out of 4found this answer helpful.

Question

cannot connect to netflix, ,but network connection status is good

I am unable to connect my Internet Apps - netlix, pandora, huluplus. Network status is connected. Tried installing update as suggested in community help - now BR is just installing.......for hours...

Tags: Networking/Apps, firmware, miscellaneous, Connections & Setup, maintenance

asked 1 year ago

Username

kcstyping

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

If that doesn't work, try resetting Smart Hub. Follow the instructions here: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045735&fm_seq=48449

Staff

answered 1 year ago

Username

SamsungTech42

-2points

0out of 2found this answer helpful.

Question

why does blue ray player ask me to install lan adapter when trying to connect wirelessly in setup?

Tags: Connections & Setup

asked 1 year ago

Username

dbdeparasis

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

There should be no reason for it do so. This model comes with Wifi built-in. Please verify that we are talking about the same model. If it is, either exchange it at the retailer you bought it at, or contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Staff

answered 1 year ago

Username

SamsungTech42

-6points

0out of 6found this answer helpful.

Question

won't stop installing

My player has no problem downloading the smart hub update, it just never can install them making the smart hub portion of my player useless, all I ever see is INSTALLING and can..t get rid of it

Tags: repair issues

asked 1 year ago

Username

hothead856

on BD-D5700

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

I would try resting it hold the stop buttom in till the unit resets

Best answer
Top 500 Contributor

answered 1 year ago

Username

perrn

georgetown il

-1point

0out of 1found this answer helpful.

answer 2

You're experiencing an effect of temporary server issues. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

Staff

answered 1 year ago

Username

SamsungTech42

-2points

0out of 2found this answer helpful.

Question

Hulu Plus and my BD-D5700 wireless Blu-Ray player

It appears that whenever I attempt to play HuluPlus shows on my device, it will display the splash screen of the show and even tell me, " Show X has been brought to you by blah." Then it will think for a few seconds and come back with the error basically stating that there was a problem with the network. I find myself attempting to play the video roughly 4 times before I get it to work. I have done this with no other devices streaming on even on my home network. I have verified other applications on the Blu-Ray are working just fine, such as Netflix, Pandora, as well as Vudu. This seems only to be a consistent problem with Hulu Plus. I have verified the latest firmware on my Blu-Ray, a physical connection to my router and even reset my router as well. I have also verified that other devices can stream Hulu Plus just fine. On top of that, I have reset the Blu-Ray player from the screen by holding down the stop button for more than 8 seconds until it resets the device. I have verified all connected cables and still cannot figure out the issue. It only happens with Hulu Plus. It also will happen after a show has started as well.

Tags: connectivity troubleshooting

asked 1 year ago

Username

timogeneredmond

Everett, WA

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Unfortunately, our server has been timing out, but I understand the issue should be fixed shortly. You should do a complete system reset, not just a Smart Hub reset. Here are the instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

If you continue to have this problem, call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Netflix Rebuffering

Sometime around Feb my BD-D5700 which had played Netflix beautifully with no problems, started constantly rebuffering, making it almost unwatchable. I had just downloaded a firmware update. I had a previous similar but worse problem with my HT-C6600 (among other problems), which I sent back under warranty and is now for the most part better. My TV (UN55D6420UFXZA) has no problems, which I can only attribute to that fact that I hadn't connected Netflix until my recent problems and hadn't downloaded updates since I bought it a year ago. I've tried connecting the BD-D5700 both wired and wireless and it makes no difference. My TV streams Netflix fine so I don't think it's bandwidth or my router; I have a 25mbit download connection and a n router. I can only attribute it to a firmware update that fouled my player. At previous suggestion of someone from Samsung I tried resetting the SmartHub which didn't make a difference. My warranty is up in June and I'll be sending it back as well if I can't get this resolved ASAP. That will be two Blu-Ray devices sent back for warranty in the past year.

Tags: repair issues, netflix, rebuffering, warranty

asked 1 year ago

Username

potatojumper

on BD-D5700

+2points

2out of 2found this question helpful.

1 answer

Answers

answer 1

By your description you have done everything I would suggest to do. So unfortunately, this definitely sounds like it’ll need servicing. Call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.

Staff

answered 1 year ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Why is my smart hub update still "installing" after 25 minutes?

Tags: repair issues, smart hub update

asked 1 year ago

Username

srwght

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

Mr.Samsung

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

how do you remove app that dont work

asked 1 year ago

Username

cutwood29

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung

If you click on the app in question, you should be presented with a variety of options, one of which is to delete/remove.

For further guidance, we recommend referring to your product manual or to the product page on our website, where you'll find the comprehensive troubleshooting guide, FAQs and How-Tos and product support videos.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=BD-D5700

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

I do not see model I have of the Blu ray listes as compatiable with Netflix and I am gettng a lot of issues evern getting Netlix to load.

Netlfix will not load almost always and the movies I do watch stop numerous time. Netflix tells me it is a Samsung issue.

Tags: equipment not working

asked 1 year ago

Username

pattybb

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

whay it is not connecting to NETFLIX WHILE I HAVE CONNECTION TO THE INTERNET?

asked 1 year ago

Username

Robio

Green Bay

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

-1point

0out of 1found this answer helpful.

Question

Why netflix movies will not play?

I am using netgear wireless router to connect. I can get on netflix and
load a movie, but it say , can not play this movie try again later. I can only get 2 - 3 signal bars. Everything else on the same net get full bars
and play netflix fine.

Tags: compatibility, repair issues

asked 1 year ago

Username

jrayu2

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

-1point

0out of 1found this answer helpful.

Question

Stuck in load no video no settings

i have tried to reset the unit by holding stop and it wont reset i have tried everything and its stuck in load or if i take the disc out its stuck in the close position on the display. i cant access my menu options or anything.

Tags: repair issues

asked 1 year, 1 month ago

Username

JDCaleb

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted and the normal reset isn't working, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Staff

answered 1 year, 1 month ago

Username

MisterSamsung

SamsungHQ

-2points

0out of 2found this answer helpful.

Question

I keep getting a "Not Available" error when trying to play a blu ray disc.

This has only happened today and I can't get any of our blu rays to play.

Tags: errors

asked 1 year, 1 month ago

Username

JCfam5

Westfield, IN

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

how factory reset

How do I reset my BlueRay player to factory reset?

Tags: repair issues, how to use

asked 1 year, 1 month ago

Username

chucster

Dana Point, CVA 92629

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

What is difference betwee MO. BD D5700 and BD E5700?

asked 1 year, 1 month ago

Username

pinseeker

Texas

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The BD-D5700 is the 2011 model, adn teh BD-E5700 is the 2012 model.

There are some App and feature upgrades for the new model that aren't available on prior models. If there's a specific feature you're looking for, please post back and we'll be happy to address those questions.

--HDTech

Staff

answered 1 year ago

Username

MisterSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

after lastest update it won't connect to my network what happened?

Tags: repair issues

asked 1 year, 1 month ago

Username

dtowens

Utah, USA

on BD-D5700

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

dtowens.... look at the video link I provided below. I've noticed with some updates it resets the wifi back to the default settings.

I hope this helps

Video

(click to see the video)

answered 4 months, 1 week ago

Username

NastyTL

Dallas, TX, USA

0points

0out of 0found this answer helpful.

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Looking for Answers about samsung BD-D5700?

Customer questions and answers for BD-D5700

Customer questions and answers for samsung BD-D5700

why does my smart hub try to install updates but stays locked in the "installing" phase?

How to complete Updating?

My remote control stopped working - where can I order another one?

network interference

why does my blue ray player ask me to connect wireless lan adapter when trying to connect to internet in wireless setup?

cannot connect to netflix, ,but network connection status is good

why does blue ray player ask me to install lan adapter when trying to connect wirelessly in setup?

won't stop installing

Hulu Plus and my BD-D5700 wireless Blu-Ray player

Netflix Rebuffering

Why is my smart hub update still "installing" after 25 minutes?

how do you remove app that dont work

I do not see model I have of the Blu ray listes as compatiable with Netflix and I am gettng a lot of issues evern getting Netlix to load.

whay it is not connecting to NETFLIX WHILE I HAVE CONNECTION TO THE INTERNET?

Why netflix movies will not play?

Stuck in load no video no settings

I keep getting a "Not Available" error when trying to play a blu ray disc.

how factory reset

What is difference betwee MO. BD D5700 and BD E5700?

after lastest update it won't connect to my network what happened?

Customer questions and answers for

BD-D5700